Mint Sim

We will need the order number to look into the purchase to see if we can refund.Our towers have been upgraded so if they do not have a supported device, this could be an issue of why the are having spotted service.We will look into this though just need the order number. Thank you.

Hello [redacted] -I greatly apologize for the delay in this response and for the SIM card that didn't work properly in your device.   We are happy to refund the amount of $80 requested in the Revdex.com notice received for the 2 months of service.  Additionally we will review our refund policy...

to ensure it's clear to our consumers.  l Please reply for confirmation.Thank you,[redacted]
Ultra Mobile

Our Care team contacted the customer regarding not receiving a SIM card.  A new SIM card was sent to customer for receipt in 2-5 days.  We will follow up to make sure the customer receives the card and has no issues activating.  Should they still not have service or issues with the...

new SIM we will honor the refund.Thank you,

Our coverage map is updated so if they are not receiving service in an area that shows covered on our coverage map it could be the building they are in or other things that could possibly interfere with the service.Regardless we cannot refund on the 6 month plans. When the customer accepts our service they are accepting our terms and conditions and on the terms and conditions it states we do not refund on the 6 -12 month plans.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HelloThis is for case # [redacted]. So we have received the new Sim card and it doesn't work either. We have talked to a customer rep from Mint Sim one time. They were to call us back and have not. At this point we are asking for a refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
1. I cannot use it at all around my office area and it is clearly a blackhole in Mintsim network which they should be responsible to resolve, since according to their network coverage map on their web site it is 100% coverage of 4G LTE in my city (please see attachment - mintsim coverage in my city). If they cannot fix it the service is not usable.2. At beginning of the service, I was too kind to hope that it is just a random issue and can recover later, however it appears permanent after waiting for a long time. Then I provided another opportunity to Mintsim to just swap my number out with my wife's since her working area signal is fine (1st request #[redacted]). However they said they cannot swap it. Finally I opened another request as per their customer service team advice to a specific refund team to tell the situation I am suffering and asked for a prorated refund (2nd request #[redacted]), but nobody responded to the refund request at all.3. I cannot agree the logic that if a service is started (here they call it active the sim card), no matter it is usable or not, customer will not get the refund. It is ridiculous. So I will insist on the original complaint and requested solution.Please let me know if any other evidence Revdex.com need to make a fair judgement, I would be happy to provide. Thank you!]
Regards,
[redacted]

We had an issue with the plan not renewing systematically. Our tech team eventually fixed the issue; therefore, this complaint should be resolved.

I just got off the phone with Mr [redacted] and share his frustration that no one has gotten back to him to make a follow thru reason why he ported out his number to a different carrier. He mentioned that the last request he made was to get a refund on the remaining months he has. he said it was the 3rd...

week of May when he started to not able to make outgoing calls. checking on the system, it shows there was an error encountered 5/18 during the renewal of his plan                     "FAILED(RenewPlan - 362 : The given Wholesale Plan ID is not the same as the subscriber's current Wholesale Plan ID)"I apologized about the inconvenience, I know it's hard to gain his trust again but since I am handling his concern and he have me on his back now, I would love to work with him and straighten things out. also advised Mr [redacted] that this is not the way we take care of our Mint Customers and we're actually with the concerned departments in terms of how his situation was handling and assured that necessary action will take place. the call is not done yet as he asked me to call him back at 12nn.RESOLUTION: Contacting customer today to offer a month free of service because he had to transfer his number to another provider and another month of service to compensate the inconvenience and experience he had during the time that he has the problem with the service. In addition, assured him that someone from our CARE Resolution Team will be taking care of his concern should he experience anything in the future.

The customer requested a refund from us at mint sim and we were going to provide the refund until they made the charge back with there bank. Our system will not allow us to refund since the funds were already given back to the customer through there bank. The customer will need to speak to there...

bank directly as we can no longer honor the refund.We have contacted the customer and explained the situation.

We will be refunding the customers purchase price as requested.  The SIM was removed from the phone, so have emailed to reach the customer for refund details.

We have reactivated the number as of 1/5/18 and the service should be working now. Thank you.

We cannot activate another number on this sim card once it has already been used. The customer chose to port out and they were already passed our 7 day refund policy.We will not be able to provide a refund or activate another number.

The customer was cancelled due to glitch in our system. This is an issue we are experiencing with our system right now however, we have gone ahead and refunded the customer. Thank you.

We apologize the 2nd SIM did not have connectivity.  Our representative Summer has been in continual contact with Mr. [redacted].  We attempted to find him a retailer that can continue to help, but the closes is hours away.  We informed him that we would be processing a refund today.  Summer will follow up as well to ensure the refund goes through.   Thank you.

[redacted] from our Customer Service has spoken with the customer and this appears to be resolved.  Thank youThe way I resolved Mrs. [redacted] issue was by doing Tier 3 troubleshooting, I had the customer check APN setting and update them then do a hard boot on phone and test the messaging by sending a...

message to herself ( this test both the sending and receiving and the network ) ,also check the current software on the device and check the sim card by using another device all which determined that it was a new software update that the phone had on Friday .Once the testing was done Mrs. [redacted] and her husband apologized to me for filing the Revdex.com complaint their frustration was more on the representative not listing the troubleshooting that had been done.

The customer used the service for 2 months and then ported out 1/2/18. We have refunded the last month in the amount of $18.50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mint Sim promised me a refund but because of a chargeback against Mint Sim I've made They didn't want to refund me, although I sent an evidence that the chargeback is closed and the bank didn't take the money and the chargeback is cancelled. [redacted] - the Office Manager of Mint Sim just sent me a messege through Revdex.com said they will refund me if ill bring an evidence. the letter from the bank - the evidence in the link below: [redacted]
Regards,
[redacted]

In our system it was showing that the customer made a chargeback against us at the same time as the refund request. If the customer can show us proof or provide a letter from there bank stating that they never received the money or that the charge back was cancelled, then we will be happy to issue a refund. Please let me know if you have any questions or if you can provide a suggestion to get this issue resolved. Thank you!
[redacted]Office Manager

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This sim card was not just a one-off purchase of a sim card that was limited to a single instance.  This sim card was purchased for a STATED PERIOD OF SERVICE, which in this case was for SIX MONTHS.  It was not sold to me as a single number one-time use.  Indeed, a single month at the time of this purchase was only $12.50.  I expect a refund if they refuse to honor the SIX MONTH term that I paid for.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This response is a BIG LIE. I called customer support on Friday 31st March, 2017 and they told me to wait 24 hours to fix the issue, so I waited and nothing ever happened. I WAS NOT notified of any action, and my service has never been restored. I called the customer service again today April 3rd, 2017 (for more than 90 minutes) to find out that my account on their website HAS BEEN DELETED, and my sim card activation HAS BEEN REVOKED to make it seems like I have never activated this sim card on their network before. The operator did a lot of research and he didn't find any record of me having this number before. I DIDN'T GET MY NUMBER BACK AND NOW THEY DENY ANY HISTORY OF ME HAVING THIS NUMBER BEFORE]
Regards,
[redacted]