Mint Sim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello - This issue was fixed for the customer on Friday 3/31. We fully ported the number in again and all services have been restored. The service was reset from the start and added additional funds for an extra month for any inconvenience and time lost. The Customer was notified
of this action. Please let me know if we can be of further service.Thank you,

We were provided two different order numbers by Mr*** so this is why our customer service got the two customers confusedWe will issue a refund for the sim cars however, we cannot refund for the shipping as it was the customers choice to pay for the expedited shippingIf the customer
receives the refund and also disputes it with the bank then we would have to stop the refund as he cannot receive the amount from Ultra Mobile and do a charge back.The total amount refunded will be $and Mr*** will see this reflecting on his account within 3-business days as long as he doesn't also file a charge back. Thank you

The customer can port there number out to another carrier however, we will not be able to refundIt is on our website and terms and conditions that we do not refund on or month plans.The coverage map showed what the service would be and the customer still excepted the serviceOnce they except
the service and activate, We cannot refund

Mr*** - We apologize for your SIM not working properly and lack of customer service. We will most definitely look into the issues as we have customer service available at all hours. We're happy to refund the $requested and deactivate your service since it's not working
properly for you. Please respond to this email for confirmation this is what you'd like.Thank you,*** ***
Ultra Mobile

Mr*** - We greatly apologize for your unsatisfactory experience with customer service. We are happy to refund the requested amount of $for the defective product. We will take this as an opportunity to look into the customer service issues you reported and act accordingly.
Thank you and have a nice day

The customer made the complaint because they could not use the service at there officeThey asked if they could swap out numbers between him and his wife and unfortunately once a sim card is active, That is not something we can do.Our customer service department has records of corresponding back
and forth with the customer and making them aware of thisOnce the customer was told we couldn't swap the number out we asked for a refund.First and foremost on our terms and conditions it states we do not provide refunds once the sim and plan are activatedThe sim and plan have been activated for months and the service has been usedHe was told by our reps that we cannot provide the refund.No refunds will be given for this account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[although most of what they say may be what their site shows, it is not clear and I went on the assumption of what their front page shows, as I have said has KEEP YOUR PHONE NUMBER in big letters without ANY conditions attached to it even though conditions about porting, which meaning was not known to me, was on another part of the page. I activated knowing the conditions of activation, but thinking that the front page adverstising would apply and had no intentions of asking for a refund if the service worked as advertised. but it didn't and if they can give me one month free, they can refund my full amount especially since I was misled by their front page advertising, a copy of which I have saved should we have to go to court. PLEASE TELL THEM UNDER THE CONSUMER PROTECTION LAWS, REGARDLESS OF THEIR CONDITIONS WE HAVE 3 DAYS TO CANCEL ANY CONTRACT. ESPECIALLY IN CALIFORNIA. please refund my $42.31 or we will be in court!!! ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This account was cancelled due to fraud. The owner of the credit card contacted there bank disputing the charge from our company. Since Mr. Blake used a credit card that wasn't his we cancelled the account and refunded the amount to the card holder. we will not be reactivating the account due...

to fraud.

We have reached out to the customer through email to get some more information and we have not heard back yet. We will try and assist the customer as best as we can once we receive there response.Thank you.

Customer wasn't available that time when our Supervisor called and asked for a callback at 12nn. Unfortunately, she was caught up on another call and was late to contact him at 1219nn that day. I spoke to him and talk about porting his number back to Mint but he declined and decided to get a refund on the remaining months. We will create a ticket for the refund request so it can be processed.  Additionally, we will work with our CARE team as to how this customer's concern was handled and use this customer experience as an opportunity for training and progress.

The original SIM card he had did not activate in the 24hour time frame from the original service call, so we sent him a brand new SIM card.  We spoke with the customer today and he's received the new SIM card and is working appropriately.  We greatly apologize for the inconvenience of having to replace the SIM card and the transport time to get to New York as our office is in California.  Additional funds have been added to his account to try and make up for some time lost.  Customer has our direct contact now to avoid hold times, but can also reach out to me directly [redacted]@ultra.me with any further questions or concerns.

The sim card cannot be reactivated once the customer chose to port out. They passed our refund policy date and we will not be able to issue a refund due to our terms of service.

The customer's service was suspended due to them violating our terms and conditions. When they accept our service, They are accepting our terms and conditions.Our terms and conditions can be found at the link below under number 14. https://www.mintsim.com/plan-terms-and-conditions/ 14....

Misuse of Service or Device.

Mr. [redacted] - We apologize for the lack of service you've received with your service.  We can offer credits for the time your service was not working.  A care representative is contacting you today to get more information on your service issues.  Thank you,

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Before I ordered the mint sim card, I verified that I would have cell service in my home area equivalent to that received from [redacted] and also (with additional purchase) international roaming in places listed in Canada. I only can make calls from inside my house when connected to WiFi, not outside and not in the downtown Bar Harbor areas shown on the coverage map provided. I bought a second device at the suggestion of mint sim and this did not help. I could not make calls while in Canada in major cities on both the east and west coasts. Upgrading towers:?:?:? This does not apply. I have still tried via messenger and email to get answers and resolve the problem, but I believe the problem is that coverage is much overstated. There is no roaming service and very little coverage. Order number?  [redacted]. 
Regards,
[redacted]

The customer used a significant amount of voice minutes for both months. Since they used the service, We cannot refund for those months.We can only provide the refund for the month that the service was not used. Total amount refunded will be $18.50. We cannot refund anymore than that. Thank you.

The number is not eligible for port in. The other provider will not release the number to us. The customer can submit a refund request on our mint sim website and we will be happy to refund the amount of the purchase.Thank you.

We have reached out to the customer via email and let them know the reason the port has not been completed. We explained what we would need in order to update the port and help get the number active.We are waiting for the response to help get this resolved.