Miracle Essential Oils LLC

Complaint: [redacted] I am rejecting this response because: obviously they have thousands of complaints because in this one they now refer to me as Ms [redacted] They know they commit fraud and DO NOT tell people they are signing up to pay a monthly fee They obviously have a form letter already prepared where they change the names, but they can't even do that part Regards, [redacted]

One of my oil bottles were broken when delivered and I called Miracle Oils and they immediately sent out a new bottleThe telephone personal have all been professional, articulate, and very helpful so far

Thank you for the opportunity to respond to Mr***'s complaint We are sorry if she was unhappy with the Miracle Worker Program or how it was presented It was not the intention to be unclear about the program or the benefits that can go along with it We have many customers that are satisfied with their Miracle Worker Membership, and at anytime Customer Service can be contacted by any of our customers who are Miracle Workers to get assistance, clarification, or explanation of the membership.As Mr [redacted] outlined in his complaint, he spoke with Amy in Customer Service and she issued the two refunds of $By now Mr [redacted] should have seen the funds return to his account.We hope this helps resolve this issue Thanks again, and good day

Thank you for the opportunity to respond to Ms [redacted] 's complaint First off, we are very sorry that Ms [redacted] was not satisfied with the particular essential oils she ordered as we have many of customers who really enjoy our different essential oils.Ms [redacted] called in and spoke with a customer service representative on 2/13/to advise that she was not happy with her oils and had explained she had opened them and tried them Following our return policy, the customer service representative advised Ms [redacted] that most likely a full refund would not be possible as the products were opened and used The representative got approval to refund her 50% of the total amount she was charged for the products that she ordered Ms [redacted] stated she would have to think about the offer and call back Once she called back, she spoke with another representative who reiterated the 50% refund offer This was still not acceptable for Ms [redacted] .As a result Ms [redacted] has disputed one of the charges associated with the oils she purchased which has tied our hands of being able offer a refund on that charge of $ Once charges are disputed the funds for those disputed charges are taken from our merchant account while the dispute is being reviewed and ruled on so we have no way of issuing a refund on funds that are not there We were able to issue a refund of the second charge of $that was assessed for the oils Ms [redacted] selected She should see those funds return to her account within the next - business days.Again, we apologize that Ms [redacted] was not satisfied with her purchase, as we have many customers who only choose to use Miracle Essential Oils and we stand behind our products We do hope Ms [redacted] is able to find products more to her liking in the future Thanks again for the opportunity to respond and good day.Tell us why here

Thank you for the opportunity to respond to Ms [redacted] 's complaint She initially went through one of a couple of our promotions on 7/17/when she initially placed orders for some of our products One of the promotions that Ms [redacted] took advantage of allowed her to receive a bottle of our Lavender essential oil for free to get enrolled into our Miracle Worker program with a free month of benefitsIf you chose to keep your membership active after the first days, you are charged the monthly membership dues which is $as wellThe monthly dues are assessed every days as long as the membership remains active Ms [redacted] was charged $on 8/16/for the monthly membership fee for being still being enrolled in our Miracle Worker program Our Miracle Worker program offers many benefits to our membersCustomers can earn commissions on referring our products to friends, family, networks, etcAlso, they will receive discounts on Miracle Essential Oils, and shipping is always freeThe program is designed to make it easy for you to promote yourself through social media as wellMs [redacted] has not been blocked in anyway from communicating with us and has actually been communicating in rather colorful tones by posting comments with negative comments and curse words on [redacted] The customer service team has tried to respond to Ms [redacted] answering her questions and explaining what she enrolled into Our records also indicate that she has never called in to speak with customer service nor has emailed customer service directly either If she did contact us after our business hours, our recording does provide our hours of operation Also it doesn't appear that she ever left a voicemail as we respond to our voicemails coming in each dayWe have canceled Ms [redacted] 's membership at this time, so she will no longer be assessed monthly membership dues or be a part of the Miracle Worker program Customer service has refunded the recent charge of $She will see the refund appear in her account in 3-business days We hope this will explain and resolve this matter Thanks again, and good day

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Purchased essential oils some at sale price some at regular pricereceived my itemswas billed for my itemsThen proceeded to be billed the same amount every month thereafterwhen I called and brought this to their attention, I was told "you signed up to be enrolled in a monthly club." This is not true, and I imagine many other people are being taken advantage of.I was told by Amy that in to business days I would receive and adjustment as a courtesyThe courtesy part is what prompted my to write to youthis is a scamMy confirmation number for the refund is [redacted] I just wanted to start the process so they can be exposedThank you for the opportunity to respond to Ms [redacted] 's compliant Ms [redacted] originally went through two different promotions when she ordered with Miracle Essential Oils on 4/10/ One of the promotions she selected spotlighted our essential oils, where the other promotion that she selected highlighted our Miracle Worker program.On 4/10/Ms [redacted] selected a promotion to order some of our essential oils at discounted pricing She was able to select the first oil of her choice for the cost of $ After that any of the other oils that she selected would also be discounted to either $for any of our signature blends or $for any of our single oils There is also a small shipping fee of $that is included in the order total She chose to order of our different signature blends oils bringing her order total to $At the time she was finalizing her order she was also offered to try out or Miracle Worker program for free for days and as an added bonus she would receive a free bottle of our Lavender essential oil If she chose to keep her membership active after the first days, she would be charged the monthly membership dues which is $as wellThe monthly dues are assessed every days as long as the membership remains active Once a customer chooses to enroll and try the Miracle Worker program they are emailed a series of emails regarding the Miracle Worker program, the trial, and their specific account information.Our Miracle Worker program offers many benefits to our membersMembers can earn commissions on referring our products to friends, family, networks, etcMembers will also receive discounts on Miracle Essential Oils, and shipping is always freeThe program is designed to make it easy for members to promote themselves through social media as well.Ms [redacted] 's Miracle Worker account remained active until she called in to customer service on 9/6/ At that time her account was canceled and the monthly charges that had been assessed were again explained and of the charges were refunded per Ms [redacted] 's request.As Ms [redacted] 's account has been canceled, there will be no additional membership dues assessed We have also refunded the charge of $that was assessed on 5/10/She should see the refund appear in her account in 3-business days.There is no scam here, Miracle Essential Oils is simply offering a program, after receiving numerous customer requests, that can benefit our customers who are heavily involved in essential oil or customers who want to spread the word and refer our products We hope this better explains exactly what transpired between Ms [redacted] and Miracle Essential Oils, and resolves the issue Thanks again and good day

We truly apologize for the delay in refund and are thankful that you responded We had thought the refund had gone through, but after receiving Ms***'s response we reviewed her account and saw that the funds were still there The refund has now been issued and the transaction ID number for confirmation is: We have also issued a 50% refund on the cost of the oils that Ms [redacted] ordered on 4/4/16, so there will be an additional $going back to her account The transaction ID number for that refund is: [redacted] Again we are so sorry for the delay in refund, but hope the additional refund will compensate for the inconvenience Thank you and good day

Fine print evidently said we enrolled in a membership I don't remember agreeing to that and was totally unaware of it! When I finally caught up with it--they only agreeeeeeed to repay three months of the $per month back to meI'm not so happy with the company Pretty much SCAM!

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI forwarded the 2nd email when I sent them the 3rd contact on 06/21/so they have a copy of thatThe first time I emailed it was a form on their website that you have to fill out and contact them with and it said they would get back to me within hoursI do not have a copy of that first email due to the fact that it wasn't through my email and it was through their website contact formThank you for the the help Revdex.com in getting me a response finally! I appreciate the helpI will be waiting for the refunds and be checking to ensure that the account is shut down Regards, [redacted]

Thank you for the opportunity to respond to Ms [redacted] 's complaint We truly apologize for any confusion regarding the original orders that she placed with Miracle Essential OilsShe was charged $twice for monthly membership fees for being enrolled in our Miracle Worker programThe promotion that Ms [redacted] took advantage of back in August allowed her to receive a bottle of our Lavender essential oil for free for enrolling into our Miracle Worker program with a free month of benefitsIf she chose to keep her membership active after the first days, you are charged the monthly membership dues which is $as wellThe monthly dues are assessed every days as long as the membership remains active.Our Miracle Worker program offers many benefits to our membersMembers can earn commissions on referring our products to friends, family, networks, etcMembers also receive discounts on Miracle Essential Oils, and shipping is always freeThe program is designed to make it easy for members to promote themselves through social media as well.Ms [redacted] 's membership was canceled on 11/2/16, when she spoke with customer service, however her membership can always be reactivated if she ever wants to take advantage of the benefits of our Miracle Worker programCustomer service has refunded the recent charges of $You will see the refunds of $each appear in your account in 3-business daysAgain we apologize for any confusion, but hope this information helps to resolve this matter Thanks again for the opportunity to respond and have a nice day

Thank you for the opportunity to respond to Ms [redacted] 's complaint She actually first ordered with Miracle Essential Oils on 2/15/selecting a few oils through one of our promotions On 2/she took advantage of two different promotions, one of which enrolled her into the Miracle Worker program, and the other promotion gat her addition discounts on essential oils she selected.Our records do indicate that she did contact our offices on 3/27, shortly after being assessed the membership dues for the first time At that time she requested the account be canceled and we documented that It appears as thought there was a breakdown in the system with the cancellation so the membership stayed active unfortunately When Ms [redacted] contactedCustomer Service earlier today, she was unable to provide her cancellation confirmation number prior to the call ending so the representative was not able to pull up Ms [redacted] 's information prior to the call being terminated The representative did make sure the account was canceled so that there would be not future activity.I contacted Ms [redacted] directly to apologize and follow up with her regarding what happened I was able to explain to her exactly what I also refunded all charges that she was assessed for the Miracle Worker program as well as on previous purchases due to the hassle and inconvenience that Ms [redacted] experienced She was very pleased with this resolution We hope this information helps Please advise if you need anything else Thank you and good day.Tell us why here

Purchased essential oils some at sale price some at regular pricereceived my itemswas billed for my itemsThen proceeded to be billed the same amount every month thereafterwhen I called and brought this to their attention, I was told "you signed up to be enrolled in a monthly club." This is not true, and I imagine many other people are being taken advantage ofI was told by Amy that in to business days I would receive and adjustment as a courtesyThe courtesy part is what prompted my to write to youthis is a scamMy confirmation number for the refund is [redacted] I just wanted to start the process so they can be exposed Thank you for the opportunity to respond to Ms [redacted] 's compliant Ms [redacted] originally went through two different promotions when she ordered with Miracle Essential Oils on 4/10/ One of the promotions she selected spotlighted our essential oils, where the other promotion that she selected highlighted our Miracle Worker programOn 4/10/Ms [redacted] selected a promotion to order some of our essential oils at discounted pricing She was able to select the first oil of her choice for the cost of $ After that any of the other oils that she selected would also be discounted to either $for any of our signature blends or $for any of our single oils There is also a small shipping fee of $that is included in the order total She chose to order of our different signature blends oils bringing her order total to $ At the time she was finalizing her order she was also offered to try out or Miracle Worker program for free for days and as an added bonus she would receive a free bottle of our Lavender essential oil If she chose to keep her membership active after the first days, she would be charged the monthly membership dues which is $as wellThe monthly dues are assessed every days as long as the membership remains active Once a customer chooses to enroll and try the Miracle Worker program they are emailed a series of emails regarding the Miracle Worker program, the trial, and their specific account informationOur Miracle Worker program offers many benefits to our membersMembers can earn commissions on referring our products to friends, family, networks, etcMembers will also receive discounts on Miracle Essential Oils, and shipping is always freeThe program is designed to make it easy for members to promote themselves through social media as wellMs [redacted] 's Miracle Worker account remained active until she called in to customer service on 9/6/ At that time her account was canceled and the monthly charges that had been assessed were again explained and of the charges were refunded per Ms [redacted] 's requestAs Ms [redacted] 's account has been canceled, there will be no additional membership dues assessed We have also refunded the charge of $that was assessed on 5/10/She should see the refund appear in her account in 3-business daysThere is no scam here, Miracle Essential Oils is simply offering a program, after receiving numerous customer requests, that can benefit our customers who are heavily involved in essential oil or customers who want to spread the word and refer our products We hope this better explains exactly what transpired between Ms [redacted] and Miracle Essential Oils, and resolves the issue Thanks again and good day

Thank you for the opportunity to respond to Ms [redacted] 's complaint We apologize if Ms [redacted] had any trouble getting through to us via email We reviewed our email history on could only find one email from Ms [redacted] that was sent to us just yesterday, 6/21/ Is there any way Ms [redacted] can forward the previous emails sent? We would like to follow up to make sure there are no technical issues with emails coming in to usAs for the promotion that was selected when she placed an order with Miracle Essential Oils on 4/30/16, the initial $that she was charged was for the Miracle Worker Welcome Package The Welcome Package included essential oils and one of our spray bottle applicator The three oils are Cinnamon Bark, Bergamot, and Ginger Each of these oils normally costs somewhere between $-$each and the spray bottle retails at $ Along with the extremely discounted price of $customers are offered for the essential oils and applicator, the customer also get enrolled into our Miracle Worker program with a free month of benefits If they chose to keep your membership active after the first days, then they are charged the monthly membership dues which is approx$as well The monthly dues are assessed every days as long as the membership remains activeOur Miracle Worker program offers many benefits to our members Customers can earn commissions on referring our products to friends, family, networks, etc Customers will also receive discounts on Miracle Essential Oils, and shipping is always free The program is designed to make it easy for you to promote yourself through social media as well We have canceled her membership at this time, so there will be no more membership dues assessed going forward Customer service has refunded the recent charge of $that was assessed on 5/31, as well as the original charge of $for the Welcome packageMs [redacted] should see the refunds appear in your account in 3-business days We hope this will resolve the issue for Ms [redacted] Thanks again, and good day

[redacted] As to date, I still haven't received by $refund that the company promised on June 1, They stated it would be 3-days and it is now going on days Thanks! [redacted] ***Complaint # [redacted]

Thank you for the opportunity to respond to Ms [redacted] complaintShe had originally placed an order for one of the various promotions that Miracle Essential Oils offers on 12/3/The promotion that she took advantage of was for one of our Miracle Essential Oil Spray Bottles for free, and all she had to do was pay for the shipping cost to get the spray bottle to herHere is the advertisement she received via email: https://www.dropbox.com/s/nizhm76hww35172/Screenshot%202015-12-14%2008.19.36.png...⇄ where in the promotion or in the order process does it state that there will be any oils included with the spray bottle or that the spray bottle would come pre-filled with anythingIn fact here is what Ms [redacted] saw as she was completing her order: [redacted] The spray bottle is designed to give our customers many options for however they would like to use the spray bottle to get maximum benefits for what they need: [redacted] As you can see in the description of the product, there is no mention of the bottle containing any oils, or specifying that the spray bottle will be sent with any oilsThere are various offers that the customer is presented with as they are going through the order process for the Free Spray Bottle, one of which does include an offer for a package highlighting our Lemon and Tea Tree essential oils for a discounted price of $19.99: [redacted] Ms [redacted] never did place an order for that promotion, the only order she placed was for the Free Spray BottleMs [redacted] then called in to Customer Service on 12/9/after receiving her spray bottleShe was very upset and hostile do to her misunderstanding of what she had ordered and receivedThe customer service representative that she was speaking with tried numerous times to explain the promotion and what she had orderedMs [redacted] was very rude and would interrupt the customer service rep each time she would try to explain the situationMs [redacted] threatened contacting the BB at the end of the call and then promptly hung up on the customer service repThere was never any snide comment made by the customer service representative to Ms [redacted] regarding the Revdex.com or anything else for that matter.Our Customer Service team always tries to go above and beyond to assist our customers calling in with whatever they may needIt is a shame that we did not have that same opportunity with Ms [redacted] , who was unwilling to allow Customer Service to assist herTo further demonstrate that we always strive for customer satisfaction, we have gone so far as to refund the initial shipping charge that Ms [redacted] was responsible for paying in order to receive her free spray bottleShe will see a total of $return to the card she used to pay for her order within – business daysThank you and good day

Thank you for the opportunity to respond to Mr***'s complaint We are sorry if she was unhappy with the Miracle Worker Program or how it was presented It was not the intention to be unclear about the program or the benefits that can go along with it We have many customers that are satisfied with their Miracle Worker Membership, and at anytime Customer Service can be contacted by any of our customers who are Miracle Workers to get assistance, clarification, or explanation of the membership.As Mr [redacted] outlined in his complaint, he spoke with Amy in Customer Service and she issued the two refunds of $By now Mr [redacted] should have seen the funds return to his accountWe hope this helps resolve this issue Thanks again, and good day

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me The "Scam " I was referring to is that I was not made aware of joining such a club, group, business whatever It probably stated so, no doubt, in fine print somewhere, but when I received the small bottle of lavender I just thought it was a gift for a first time order NO CLUE I joined anything I just happened to look over some bills and noticed the charges If one enrolls in a business venture with repeat billing it should be made clear that a person has done so This is why I feel the whole situation is a little suspicious I do not want anyone else to get pulled in to this This is my complaint I will wait for the credits to my account and make sure there is no future billing Regards, [redacted]

Complaint: ***
It's a lie, plus who is Ms***? The letter must be to another unhappy customer who feels frauded
I am rejecting this response because:
Regards,
*** ***