Miracle Essential Oils LLC

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s complaint.  She initially went through one of a couple of our promotions on 7/17/16 when she initially placed orders for some of our products....

 One of the promotions that Ms. [redacted] took advantage of allowed her to receive a bottle of our Lavender essential oil for free to get enrolled into our Miracle Worker program with a free month of benefits. If you chose to keep your membership active after the first 30 days, you are charged the monthly membership dues which is $39.99 as well. The monthly dues are assessed every 30 days as long as the membership remains active.  Ms. [redacted] was charged $39.99 on 8/16/16 for the monthly membership fee for being still being enrolled in our Miracle Worker program. 
Our Miracle Worker program offers many benefits to our members. Customers can earn commissions on referring our products to friends, family, networks, etc. Also, they will receive discounts on Miracle Essential Oils, and shipping is always free. The program is designed to make it easy for you to promote yourself through social media as well.
Ms. [redacted] has not been blocked in anyway from communicating with us and has actually been communicating in rather colorful tones by posting comments with negative comments and curse words on [redacted].  The customer service team has tried to respond to Ms. [redacted] answering her questions and explaining what she enrolled into.  Our records also indicate that she has never called in to speak with customer service nor has emailed customer service directly either.  If she did contact us after our business hours, our recording does provide our normal hours of operation.  Also it doesn't appear that she ever left a voicemail as we respond to our voicemails coming in each day.
We have canceled Ms. [redacted]'s membership at this time, so she will no longer be assessed monthly membership dues or be a part of the Miracle Worker program.  Customer service has refunded the recent charge of $39.99. She will see the refund appear in her account in 3-5 business days.  We hope this will explain and resolve this matter.  Thanks again, and good day.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s complaint.  We truly apologize for any confusion regarding the original orders that she placed with Miracle Essential Oils. She was charged $48.00 twice for monthly membership fees for being enrolled in our Miracle Worker program. The...

promotion that Ms. [redacted] took advantage of back in August allowed her to receive a bottle of our Lavender essential oil for free for enrolling into our Miracle Worker program with a free month of benefits. If she chose to keep her membership active after the first 30 days, you are charged the monthly membership dues which is $48.00 as well. The monthly dues are assessed every 30 days as long as the membership remains active.Our Miracle Worker program offers many benefits to our members. Members can earn commissions on referring our products to friends, family, networks, etc. Members also receive discounts on Miracle Essential Oils, and shipping is always free. The program is designed to make it easy for members to promote themselves through social media as well.Ms. [redacted]'s membership was canceled on 11/2/16, when she spoke with customer service, however her membership can always be reactivated if she ever wants to take advantage of the benefits of our Miracle Worker program. Customer service has refunded the 2 recent charges of $48.00. You will see the 2 refunds of $48.00 each appear in your account in 3-5 business days. Again we apologize for any confusion, but  hope this information helps to resolve this matter.  Thanks again for the opportunity to respond and have a nice day.

I ordered a sample box of these oils back in April of 2016. Just found out this month that they have been taking out $39.99 every month. The bank statement said it was a recurring order and I know for a fact that I did not sign up for it. I have not received any products except for the one I ordered in April of 2016. I will be calling them tomorrow 2/3/17 to find out why they have been taking out money every month and demand my money back or send me the oils for the past 10 months that I have paid for. This is a horrible company. I recommend no one buy from them.

Thank you for the opportunity to respond to Ms. [redacted] complaint.  Ms. [redacted] was charged $39.99 for the monthly membership fee for being enrolled in our Miracle Worker program. The promotion that she...

took advantage of on 4/15/16 allowed her to receive a bottle of our Lavender essential oil for free for enrollment into our Miracle Worker program.  The Miracle Worker membership came with a free month of benefits. If she chose to keep her membership active after the first 30 days, she is charged the monthly membership dues which is $39.99 as well.  Since Ms. [redacted] did not cancel her membership within the first 30 days of activation, that is the reason she was charged $39.99 on 5/15/15. The monthly dues are assessed every 30 days as long as the membership remains active.  There are three separate emails that our customers receive with additional information specific to their Miracle Worker account and program once they have enrolled.
Our Miracle Worker program offers many benefits to our members. You can earn commissions on referring our products to friends, family, networks, etc. You will receive discounts on Miracle Essential Oils, and shipping is always free. The program is designed to make it easy for you to promote yourself through social media as well.
Ms. [redacted] membership has been canceled per her conversation with customer service.  It does appear as though Ms. [redacted] has disputed the remainder of the charge assessed with her credit card company, so unfortunately we cannot issue an additional refund for the balance as the funds have already left our merchant account.  We do apologize for any confusion, but again, Ms. [redacted] Miracle Worker has been canceled and she should see no additional charges.  Thanks again, and good day.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I forwarded the 2nd email when I sent them the 3rd contact on 06/21/16 so they have a copy of that. The first time I emailed it was a form on their website that you have to fill out and contact them with and it said they would get back to me within 72 hours. I do not have a copy of that first email due to the fact that it wasn't through my email and it was through their website contact form. Thank you for the the help Revdex.com in getting me a response finally! I appreciate the help. I will be waiting for the refunds and be checking to ensure that the account is shut down.
Regards,
[redacted]

Thank you for the opportunity to respond to Ms. [redacted] complaint.  Ms. [redacted] was charged $39.99 for the monthly membership fee for being enrolled in our Miracle Worker program. The promotion that she took advantage of on 4/15/16 allowed her to receive a bottle of our Lavender essential...

oil for free for enrollment into our Miracle Worker program.  The Miracle Worker membership came with a free month of benefits. If she chose to keep her membership active after the first 30 days, she is charged the monthly membership dues which is $39.99 as well.  Since Ms. [redacted] did not cancel her membership within the first 30 days of activation, that is the reason she was charged $39.99 on 5/15/15. The monthly dues are assessed every 30 days as long as the membership remains active.  There are three separate emails that our customers receive with additional information specific to their Miracle Worker account and program once they have enrolled.Our Miracle Worker program offers many benefits to our members. You can earn commissions on referring our products to friends, family, networks, etc. You will receive discounts on Miracle Essential Oils, and shipping is always free. The program is designed to make it easy for you to promote yourself through social media as well.Ms. [redacted] membership has been canceled per her conversation with customer service.  It does appear as though Ms. [redacted] has disputed the remainder of the charge assessed with her credit card company, so unfortunately we cannot issue an additional refund for the balance as the funds have already left our merchant account.  We do apologize for any confusion, but again, Ms. [redacted] Miracle Worker has been canceled and she should see no additional charges.  Thanks again, and good day.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
The "Scam " I was referring to is that I was not made aware of joining such a club, group, business whatever.  It probably stated so, no doubt, in fine print somewhere, but when I received  the small bottle of lavender I just thought it was a gift for a first time order.  NO CLUE I joined anything.  I just happened to look over some bills and noticed the charges.  If one enrolls in a business venture with repeat billing it should be made clear that a person has done so.  This is why I feel the whole situation is a little suspicious.  I do not want anyone else to get pulled in to this.  This is my complaint.  I will wait for the credits to my account and make sure there is no future billing.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
As to date, I still haven't received by $39.99 refund that the company promised on June 1, 2016.  They stated it would be 3-5 days and it is now going on 20 days.  Thanks![redacted]Complaint # [redacted]

One of my oil bottles were broken when delivered and I called Miracle Oils and they immediately sent out a new bottle. The telephone personal have all been professional, articulate, and very helpful so far.

Purchased essential oils some at sale price some at regular price. received my items. was billed for my items. Then proceeded to be billed the same amount every month thereafter. when I called and brought this to their...

attention, I was told "you signed up to be enrolled in a monthly club." This is not true, and I imagine many other people are being taken advantage of.
I was told by Amy that in 3 to 5 business days I would receive and adjustment as a courtesy. The courtesy part is what prompted my to write to you. this is a scam. My confirmation number for the refund is [redacted]. I just wanted to start the process so they can be exposed. 
Thank you for the opportunity to respond to Ms. [redacted]'s compliant.  Ms. [redacted] originally went through two different promotions when she ordered with Miracle Essential Oils on 4/10/16.  One of the promotions she selected spotlighted our essential oils, where the other promotion that she selected highlighted our Miracle Worker program.
On 4/10/16 Ms. [redacted] selected a promotion to order some of our essential oils at discounted pricing.  She was able to select the first oil of her choice for the cost of $1.00.  After that any of the other oils that she selected would also be discounted to either $13.95 for any of our signature blends or $9.95 for any of our single oils.  There is also a small shipping fee of $4.95 that is included in the order total.  She chose to order 3 of our different signature blends oils bringing her order total to $33.85. 
At the time she was finalizing her order she was also offered to try out or Miracle Worker program for free for 30 days and as an added bonus she would receive a free bottle of our Lavender essential oil.  If she chose to keep her membership active after the first 30 days, she would be charged the monthly membership dues which is $39.99 as well. The monthly dues are assessed every 30 days as long as the membership remains active.  Once a customer chooses to enroll and try the Miracle Worker program they are emailed a series of emails regarding the Miracle Worker program, the trial, and their specific account information.
Our Miracle Worker program offers many benefits to our members. Members can earn commissions on referring our products to friends, family, networks, etc. Members will also receive discounts on Miracle Essential Oils, and shipping is always free. The program is designed to make it easy for members to promote themselves through social media as well.
Ms. [redacted]'s Miracle Worker account remained active until she called in to customer service on 9/6/16.  At that time her account was canceled and the monthly charges that had been assessed were again explained and 3 of the charges were refunded per Ms. [redacted]'s request.
As Ms. [redacted]'s account has been canceled, there will be no additional membership dues assessed.  We have also refunded the charge of $39.99 that was assessed on 5/10/16. She should see the refund appear in her account in 3-5 business days.
There is no scam here, Miracle Essential Oils is simply offering a program, after receiving numerous customer requests, that can benefit our customers who are heavily involved in essential oil or customers who want to spread the word and refer our products.  We hope this better explains exactly what transpired between Ms. [redacted] and Miracle Essential Oils, and resolves the issue.  Thanks again and good day.

[redacted] 
[redacted]
Ms. [redacted] was refunded $39.99 for her 1 month of membership. We have our Terms and Conditions clearly labeled on our offer page. By accepting the Terms and Conditions Ms. [redacted] was enrolled in our Miracle Worker subscription. She has been fully reimbursed for these charges.-- JACKIEProduct Supportemail. [redacted]web. miracleessentialoils.com

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,
Thank you for allowing us to respond to [redacted] concern.  ** placed an order for 4 of our essential oils.  We offered two of our essential oils for a special price of $1.00, and also two additional oils for a special price of $13.95.
 As part of the special...

promotion ** is allowed to try our Miracle Essential Oils Miracle Worker Program for free for 30 days with no charge for the membership.  After the 30-day trail membership has concluded ** would have been billed $39.99 for the membership monthly. We have only billed ** a total of $34.85 for four of our oils with a regular retail value of $132.70.  We apologize if ** was at all confused in any way about what was purchased and/or the details of the promotion, however the information is pretty clear.  ** has not, and will not be billed $39.99.  We have many customers that use the Miracle Worker Program to make monthly commissions on sales of our products to friends and family members.
If ** needs and additional assistance or has further questions, we are available by telephone M-F 7am - 4pm Pacific Standard Time at 1-800-968-7093, and we do have email support available to our customers as well.  We do not have any records of any attempted emails or telephone calls from ** regarding this situation.  We hope this information is helpful and will set **'s mind at ease.  Thank you and good day.

Thank you for the opportunity to respond to Ms. [redacted]'s complaint.  We apologize if Ms. [redacted] had any trouble getting through to us via email.  We reviewed our email history on could only find one...

email from Ms. [redacted] that was sent to us just yesterday, 6/21/16.  Is there any way Ms. [redacted] can forward the previous emails sent?  We would like to follow up to make sure there are no technical issues with emails coming in to us.
As for the promotion that was selected when she placed an order with Miracle Essential Oils on 4/30/16, the initial $39.00 that she was charged was for the Miracle Worker Welcome Package.  The Welcome Package included 3 essential oils and one of our spray bottle applicator.  The three oils are Cinnamon Bark, Bergamot, and Ginger.  Each of these oils normally costs somewhere between $34.95 -$38.95 each and the spray bottle retails at $14.95.  
Along with the extremely discounted price of $39.00 customers are offered for the 3 essential oils and applicator, the customer also get enrolled into our Miracle Worker program with a free month of benefits.  If they chose to keep your membership active after the first 30 days, then they are charged the monthly membership dues which is approx. $39.00 as well.  The monthly dues are assessed every 30 days as long as the membership remains active.
Our Miracle Worker program offers many benefits to our members.  Customers can earn commissions on referring our products to friends, family, networks, etc.  Customers will also receive discounts on Miracle Essential Oils, and shipping is always free.  The program is designed to make it easy for you to promote yourself through social media as well.  
We have canceled her membership at this time, so there will be no more membership dues assessed going forward.  Customer service has refunded the recent charge of $39.00 that was assessed on 5/31, as well as the original charge of $39.00 for the Welcome package. Ms. [redacted] should see the refunds appear in your account in 3-5 business days.  We hope this will resolve the issue for Ms. [redacted].  Thanks again, and good day.

Complaint: [redacted]
I am rejecting this response because: obviously they have thousands of complaints because in this one they now refer to me as Ms. [redacted].   They know they commit fraud and DO NOT tell people they are signing up to pay a monthly fee.  They obviously have a form letter already prepared where they change the names, but they can't even do that part.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
As to date, I still haven't received by $39.99 refund that the company promised on June 1, 2016.  They stated it would be 3-5 days and it is now going on 20 days.  Thanks![redacted]Complaint # [redacted]

Thank you for the opportunity to respond to Mr. [redacted]'s complaint.  We are sorry if she was unhappy with the Miracle Worker Program or how it was presented.  It was not the intention to be unclear about the program or the benefits that can go along with it.  We have many customers...

that are satisfied with their Miracle Worker Membership, and at anytime Customer Service can be contacted by any of our customers who are Miracle Workers to get assistance, clarification, or explanation of the membership.As Mr. [redacted] outlined in his complaint, he spoke with Amy in Customer Service and she issued the two refunds of $39.99. By now Mr. [redacted] should have seen the funds return to his account.We hope this helps resolve this issue.  Thanks again, and good day.

[redacted] 
[redacted]
Dear [redacted],We are contacting you in response to the complaint [redacted] submitted by [redacted] first...

became a customer on 4/4/2017 at which time she selected a promotional package for $19.99. This package offered 2 of our products at a significant discount (Bergamot and Geranium essential oils) along with a 1 month free trial of our Miracle Worker program. Tracking for this package was provided through [redacted]. The Miracle Worker program offers many benefits to its members, including earning commissions by referring our products to friends, family, networks, etc. Members also receive discounts on Miracle Essential Oils® products and shipping is always free for members through the membership portal/store. After joining the Miracle Worker program, members receive an email further explaining the benefits of the program and how to cancel membership if it is not desired. If a request for cancellation is not received after 30 days, their account is automatically billed for the monthly membership fee.Miracle Essential Oils® records every customer service correspondence and has no record of ever hearing from [redacted] after her initial purchase. In [redacted]'s customer statement she notes three separate dates in which she spoke to customer service. We have no record of her phone call 7/18/2017. We transitioned our customer service to be solely email based as of 9/4/2017. If customers contact our customer service phone line they are instructed to contact us via email. In [redacted]'s complaint she noted she "talked to company" on 9/8/2017 and 10/24/2017, our telephone service was not available at this time and we have no record of ever receiving an email from the email address [redacted] or from any customer under the name [redacted]. Upon receiving the complaint from the Revdex.com informing us [redacted] was unaware of enrollment, we have refunded $234.00 to the [redacted] account [redacted] for the months of membership in the Miracle Worker program (5/4/2017, 6/3/2017, 7/3/2017, 8/2/2017, 9/1/2017, 10/1/2017).We pride ourselves on our customer service and make an effort to respond to all customer complaints within 3 business days (or less). We have no issue refunding the amount in question as it appears [redacted] was unaware of her enrollment in the Miracle Worker program. We apologize for any miscommunication that may have occurred on our end and hope that the information that we provided is of assistance. Please let us know if there are any more questions or if we can be of any more help. Best,The Miracle Essential Oils TeamJACKIEProduct Supportemail. [redacted]web. miracleessentialoils.com