They promise the world, they YES you to death, get you to sign upThen when trying to implement what you told them you wanted to do in the first place, it's a nightmareThey go from saying "yes", to "it can't be done" to them not understanding the simple concept that I explained from day oneHad my number already ported to them and now I'm back to starting point!!!
Waste of time, money, energy!!
NOT RECOMMENDING GRASSHOPPER! I used Grasshopper for over a year, even recommended them to colleaguesI recently called to cancel and they refused to refund my most recent payment which was actually still pending when I called to cancel! ??
Rude customer service staff who are combative agumentiveInadaqute services that are substandard and broken most of the timeLong wait times for addressing system failuresUnwillingness to credit for downtime and other issues that make them a bad choice for any businessTheir ratings and reviews are not truePerhaps this is why they are not accredited by the Revdex.com
Do NOT use this companyI am in cell phone hell because of them! I started a trial with Grasshopper at the beginning of JanuaryI wanted to keep my business phone numberThis isn't just an app that receives your phone calls and forwards them to the right number - this is a phone company that uses *** to do this for youI found out it would take over weeks for my number to be transferred to Grasshopper and I wouldn't be able to use this service during that time, so I canceled my account last weekThis morning, I received an email from Grasshopper saying that they completed the number transfer anyways but since my account was canceled, I couldn't use my phone numberI asked to cancel my account, which means I did not want to use your service, and that means I no longer gave permission for you to port my phone number! Furthermore, you made your mistake MY problem and told me it was my responsibility to call the right people to get my phone number backI am beyond angryTo be clear - this is lost revenue for my business because I do not have a working phone numberThis is frustration for my clients and potential customers who cannot reach meWhat you have done is terrible and dishonest, and you refuse to accept responsibility for itThis is unfair and I will be sure everyone knows about it
My experience with Grasshopper has been negative due to one main reason: Grasshopper has sent me two emails with the message: "Your request to transfer **SSN** to Grasshopper has been rejected due to the following reason" and then includes the reasonThe first time, the reason was because "Account/Number not activeDisconnected numbers cannot be transferred." In that case, when I called Customer Service, the representative admitted Grasshopper made a mistakeHowever that pushed our transfer date out daysIt was kind, though naive, of that Customer Service representative to guarantee our phone number would work by that 6th dayHoweverThe 6th day, and the second time they rejected the transfer request, the reason for rejection was due to: "Missing PIN/PASSWORD." Perhaps I'm incorrect in my thinking, however, my belief is that a missing password is not a rejectionRather, it's another mistake Grasshopper made by not obtaining enough information in the initial transfer questionsRegardless, that pushed our transfer out another daysWe've chosen Grasshopper as an organization because of the price and the ability to use our cell phonesSo far it has not been a pleasant experience and we aren't officially customers yet (though I believe we paid our first month as well as the transfer fee)
I did sign up for the services, I was sign up for Partner packages which is $49/month, but they charge me $They said I add some kind of mail box featureBut I told them I never use their services to make phone call and no phone call coming in too, Not even to add any featureI cancel the services next day they charge the feeThe refuse any give me my money back
The customer services representative told me if I reactive the account, she will able to give me creditBut I told her, I never use your services and I'm not planning to use Grasshopper services why I need to reactive the account?
Things were fine until I called and talked to the rude tech support agent I told him that I had been trying to log in and waiting minutes for the password reset email to arrive and it never did (even though the site told me that it was on the way) He said that since I have a username on my account, I can't login using my email address I tried that and it worked But when I told him that the login field literally says "Username / Email" and that it's confusing and they might want to fix itHe replied, "Great! So everything's fine then!" He clearly didn't care, wasn't going pass along my concern, and just seemed to want to hang up as fast as he could
Grasshopper experiencevery negative, cancelled my service on June 7th and was billed for an entire upcoming month on June 25th, I tried times to get a refund and have been unsuccessful, customer service has no idea how come they charged me, sent them my bank statement showing them the bill and still cannot get refundThey said to dispute the charge to my bank, wrong answer from them, the charge was clearly from GrasshopperI also asked for the Supervisor to call me to expedite the answer about the bill and no one has calledIt is now going on a week and still no call and no refundtypical Corporate America
The company closed our account about weeks ago
I called then, and twice asked for a supervisorNo one was available and no one else was helpful
It was very stressfulWe lost customers
Then, every month, they still continue to ask if our credit card has changed, implying that we owe them money, or that the account is still open
We removed that Grasshopper phone number we had, *** from all of our advertising
I have sent a fax and emails, to Grasshopper, explaining their gross incompetence and have asked in no uncertain terms, to please not contact us anymore
In the two years as a customer, we noticed at least twelve serious problems with Grasshopper
They continue to cause unbearable duress to me
The same day I cancelled my subscription to Grasshopper they charged my credit card for another month of service I called requesting a refund and was told on two different occasions that a supervisor wasn't available and they were the ones who did any refunds A week later and four other emails later, they emailed me to say that they don't do refunds While a small monetary matter, this is about the lack of integrity and plain spin doctoring of charging someones credit card on file because they could I have no other recourse for this, except to file this complaint My subsequent calls to speak to a supervisor left them putting me on hold and not coming back to the call
I have had the hardest time from beginning to end! After signing up the calls when not being routed to the forwarding I requestedLater I found out it was because I didn't have the appThen after downloading the appALL of my calls were threw this number I createdThen I was over charged and requested a return a refundI was told I would receive a creditThen I realized it was only a credit on the account!!! Ever since my initial call I have received complaints from MY customer that the number does not workBut they didn't cancel my account! Now I am charged AGAINThey said they do not issue refunds!!! Which is not listed when signing up for the service
I had my number *** *** *** with this companygrasshooperfrom day one I had issues with there serviceso I decided to port out my number on december to another voip servicein january of grasshooper billed $for monthly servicebut I had cancel service with them in decemberi called grasshooperand the supervisor named jessicatold me she won't issue me a creditbecause I was suppose to call in december not januarythis company is a big scamthere service dosent workand there customer service is awfuli shouldnt have to pay for service when I canceled before the new billing date
HORRIBLE CONNECTIONI looked like a joke with new clients on the phoneEnded up having to use my personal phone for ***, website, marketingCARELESS CUSTOMER SERVICEThey outsource their customer serviceEach representative told me something different each timeLOST CLIENTSENTREPRENEUR TRAPThought this would be a great way for my start up and still own my number for the future (something you can't do with *** ***)Now I've lost potentially $1,000s of dollars in business and wasted $100's with Grasshopper
After several months of being disatisfied with Grasshopper, I moved to a competitor, which involved porting our phone numbers It's been months and only half of the phone numbers have been ported I am repeatedly told it was rejected due to a zip code mismatch, which I've confirmed, resubmitted, and repeatedly confirmed there is no mismatch They use multiple other companies that handle their porting process and it's impossible to get anywhere For months all the data in my company has been skewed due to this taking forever The issue is still not resolved today, and by them dragging their feet, they have been able to collect payment from me for, so far, extra months I'm furious and would never recommend these guys and hope this review helps expedite their process
We transferred our business toll-free number to Grasshopper a month ago based largely on what I have now determined are clearly fake positive reviews on their websiteThey advertise their unlimited service"the entrepreneur's phone system"From my personal experience with Grasshopper thus far, that could only be true if the "entrepreneur" only expects to receive a couple of phone calls a year, doesn't mind missing a lot of customer calls and doesn't require any sort of actual technical or other support from their phone service providerBut for any actual businesses that receive any significant volume of real customer calls or for any business that actually relies on reliable, dependable toll-free service for their livelihood, in our experience, this service is a COMPLETE DISASTER,
I tried calling all phone numbers I could find on their website for support and sales and tried for days straight calling multiple times between 8am-5pm PST and no one EVER answered the phoneNot onceNot salesNot supportNot billingNo oneJust never-ending hold music and an option to leave a message, which I did, and which they NEVER returned by the wayI came to the inescapable conclusion that the "24/Support" their website so prominently advertises is a lieI should preface by saying that we are a new customer and were assigned a temporary number while our number was ported over from our previous carrierAt signup I was told the temporary number would go away after our phone number was successfully ported from our previous carrier; it didn'tFor a month all it ever did was constantly deliver fax calls into our voice call queueIt never delivered a single voice call everAfter more than days of calling and leaving messages, I finally reached someone when I called after 5pm (no one EVER returned any of my messages ever) and asked him to disconnect the temporary number they set up for the daysWhen I finally got a "technician" on the phone, because he spoke broken English, I told him different times NOT to disconnect the number we had ported overTIMESI even had him read our ported number back to me to make sure he got the number rightAnd what did he do? Yep, you guessed itHe disconnected the ported number that our company has had for years!
He just turned it off; and then he couldn't turn it back on againIt didn't matter to him when I explained that 100% of our business relies on that phone line and that customers have been calling us on that number for yearsIn all it took Grasshopper over hours during the middle of a regular business week to reconnect our number and in that time we received well over emails and text messages asking what happened and if we were out of business because our phone suddenly said it was disconnectedAnd that is just the ones we know aboutThere is no way to tell how many hundreds (or thousands) of customers and potential customers called, got the disconnected message and simply hung up and called a competitorNo one from Grasshopper has EVER called, EVER apologized or EVER offered any sort of compensation for the downtime and all of the lost business the stupidity of that first rep who disconnected our phone number causedIn all I've spoken to Grasshopper reps; the person who disconnected our number who didn't give me his name and other different reps who offered the names Max, Daniel, Jonah and Francis and I was given the name of Jonah's supervisor as "John Smith"Moments after I discovered that our number had been disconnected, I called Grasshopper and "Max" assured me the line would be reconnected within an hour and said he would email me with his contact info as soon as he hung up and if it wasn't reconnected, to contact him via emailIt wasn't reconnected and he never emailed me anythingI called back after hour and asked for Max and was told no one by the name of Max worked thereThen I spoke to "Daniel"He looked up our company name and phone number in their system and said he needed to call our number to see what message it was givingHe put me on hold and never came backI sat on hold for minutes and then finally hung upI immediately called back and reached "Jonah"I explained what happened and asked to speak to DanielAfter "Jonah" asked for the company name and phone number and looked me up in their system, he told me Daniel no longer works thereAfter minutes he no longer works there?
So I explained the entire situation to Jonah and he provided zero help, zero answers, zero empathy and zero informationAll he could tell me was that he was sure the number would be reconnected at some point but said he had no idea if that would be hours, days, weeks or months from nowI asked if I could speak to another technician who could give me some real answers and then "Jonah" told me something really interestingHe said because I was calling at 8pm on a weekday that all of the support staff and technical support had already left for the dayI asked him what about the "24/support" that is so prominently advertised on their websiteHe said, and I quote, "that isn't actually a thing"He said that Grasshopper has no support staff that could help me at any time except Monday thru Friday 8am-5pm Central timeI asked where he was located and after much hemming and hawing and multiple attempts at redirecting the question, he finally told me he was in Costa Rica!
I asked to speak to his supervisorHe gave me the name "John Smith" but said he couldn't transfer me and his supervisor had no direct number or email and to just call back on the same number and ask for "supervisor John Smith"I hung up, immediately called back and yep, you guessed it, I was told that there is no "supervisor John Smith" that works for Grasshopper!
The following day we received calls on our ported number but they wouldn't connect and didn't go to voice mail like they were supposed to eitherThen I tried calling our number and it was still out of serviceIt started working more or less correctly at some point later that afternoonNo one from Grasshopper ever contacted us to let us know that it was fixed, reconnected or workingTried calling all support numbers again to get the voice mail issues resolved and, once again, no one answeredEverLeft messages on all phone lines and after 1/days, the problem still persists and no one from Grasshopper has ever called me to address or resolve the issueOh, and for fun we just got billed for our first month of serviceWe signed up for a single line which is advertised on the website at $but Grasshopper just deducted $90! And when I tried to call and talk to someone in billing about it, once again...NO ONE ANSWERED THE PHONE!
And this is how Grasshopper treats its NEW customersTheir website claims "Over 350,happy customers"This can be nothing but a flat-out lie propped up by thousands of fake reviewsThere is no possible way this could be true with this consistently horrible level of service (and lack of service) from every phone number and support number they have and every reachable representative of the company that they have answering the phoneHORRIBLE COMPANY!
I have received multiple emails over the last several months from the company that indicated my account was cancelled for non-paymentTo my surprise, the company charged two payments, one in the amount of $on 11/24/and a second one, in the amount of $on 11/27/I did not authorize either of the paymentsReiterating that, according to the e-mails the account was cancelled
As the owner of law firms and/or entities, I contracted for service with Grasshopper for voicemail serviceSaid service was either nonfunctional or could not be configure properlyMultiple attempts were made by email and telephone to obtain customer serviceCustomer service is relegated to south or central america where the provider has little or no knowledge of the product, and thus I receive no resolution
I had some issues with this company GRASSHOPPER when I first started with them in March or April of After many frustrating times I have had to struggle with this company's incompetent staff, I have been lied to I went a long time not receiving faxes although I was paying for a fax numberThat was resolved During that resolution, I was informed that my bill would be reduced to $monthly because we do not use two phone lines One is for FAX ONLY and the other is an actual company number For the past two months I have received a surprise on my bank statement because they are stealing more than what they exclaimed they would take from my account Their phone calls are recorded and so are ours We have proof that they told me this
Awful service, cancelled our services times (!!) without our permission or notifying us, we lost a ton of businessactually considering filing a formal complaint in court
They promise the world, they YES you to death, get you to sign upThen when trying to implement what you told them you wanted to do in the first place, it's a nightmareThey go from saying "yes", to "it can't be done" to them not understanding the simple concept that I explained from day oneHad my number already ported to them and now I'm back to starting point!!!
Waste of time, money, energy!!
NOT RECOMMENDING GRASSHOPPER! I used Grasshopper for over a year, even recommended them to colleaguesI recently called to cancel and they refused to refund my most recent payment which was actually still pending when I called to cancel! ??
Rude customer service staff who are combative agumentiveInadaqute services that are substandard and broken most of the timeLong wait times for addressing system failuresUnwillingness to credit for downtime and other issues that make them a bad choice for any businessTheir ratings and reviews are not truePerhaps this is why they are not accredited by the Revdex.com
Do NOT use this companyI am in cell phone hell because of them! I started a trial with Grasshopper at the beginning of JanuaryI wanted to keep my business phone numberThis isn't just an app that receives your phone calls and forwards them to the right number - this is a phone company that uses *** to do this for youI found out it would take over weeks for my number to be transferred to Grasshopper and I wouldn't be able to use this service during that time, so I canceled my account last weekThis morning, I received an email from Grasshopper saying that they completed the number transfer anyways but since my account was canceled, I couldn't use my phone numberI asked to cancel my account, which means I did not want to use your service, and that means I no longer gave permission for you to port my phone number! Furthermore, you made your mistake MY problem and told me it was my responsibility to call the right people to get my phone number backI am beyond angryTo be clear - this is lost revenue for my business because I do not have a working phone numberThis is frustration for my clients and potential customers who cannot reach meWhat you have done is terrible and dishonest, and you refuse to accept responsibility for itThis is unfair and I will be sure everyone knows about it
My experience with Grasshopper has been negative due to one main reason: Grasshopper has sent me two emails with the message: "Your request to transfer **SSN** to Grasshopper has been rejected due to the following reason" and then includes the reasonThe first time, the reason was because "Account/Number not activeDisconnected numbers cannot be transferred." In that case, when I called Customer Service, the representative admitted Grasshopper made a mistakeHowever that pushed our transfer date out daysIt was kind, though naive, of that Customer Service representative to guarantee our phone number would work by that 6th dayHoweverThe 6th day, and the second time they rejected the transfer request, the reason for rejection was due to: "Missing PIN/PASSWORD." Perhaps I'm incorrect in my thinking, however, my belief is that a missing password is not a rejectionRather, it's another mistake Grasshopper made by not obtaining enough information in the initial transfer questionsRegardless, that pushed our transfer out another daysWe've chosen Grasshopper as an organization because of the price and the ability to use our cell phonesSo far it has not been a pleasant experience and we aren't officially customers yet (though I believe we paid our first month as well as the transfer fee)
Customer Service is A+
I have not had any problems with the service and the fees are
I did sign up for the services, I was sign up for Partner packages which is $49/month, but they charge me $They said I add some kind of mail box featureBut I told them I never use their services to make phone call and no phone call coming in too, Not even to add any featureI cancel the services next day they charge the feeThe refuse any give me my money back
The customer services representative told me if I reactive the account, she will able to give me creditBut I told her, I never use your services and I'm not planning to use Grasshopper services why I need to reactive the account?
Things were fine until I called and talked to the rude tech support agent I told him that I had been trying to log in and waiting minutes for the password reset email to arrive and it never did (even though the site told me that it was on the way) He said that since I have a username on my account, I can't login using my email address I tried that and it worked But when I told him that the login field literally says "Username / Email" and that it's confusing and they might want to fix itHe replied, "Great! So everything's fine then!" He clearly didn't care, wasn't going pass along my concern, and just seemed to want to hang up as fast as he could
Grasshopper experiencevery negative, cancelled my service on June 7th and was billed for an entire upcoming month on June 25th, I tried times to get a refund and have been unsuccessful, customer service has no idea how come they charged me, sent them my bank statement showing them the bill and still cannot get refundThey said to dispute the charge to my bank, wrong answer from them, the charge was clearly from GrasshopperI also asked for the Supervisor to call me to expedite the answer about the bill and no one has calledIt is now going on a week and still no call and no refundtypical Corporate America
The company closed our account about weeks ago
I called then, and twice asked for a supervisorNo one was available and no one else was helpful
It was very stressfulWe lost customers
Then, every month, they still continue to ask if our credit card has changed, implying that we owe them money, or that the account is still open
We removed that Grasshopper phone number we had, *** from all of our advertising
I have sent a fax and emails, to Grasshopper, explaining their gross incompetence and have asked in no uncertain terms, to please not contact us anymore
In the two years as a customer, we noticed at least twelve serious problems with Grasshopper
They continue to cause unbearable duress to me
The same day I cancelled my subscription to Grasshopper they charged my credit card for another month of service I called requesting a refund and was told on two different occasions that a supervisor wasn't available and they were the ones who did any refunds A week later and four other emails later, they emailed me to say that they don't do refunds While a small monetary matter, this is about the lack of integrity and plain spin doctoring of charging someones credit card on file because they could I have no other recourse for this, except to file this complaint My subsequent calls to speak to a supervisor left them putting me on hold and not coming back to the call
I have had the hardest time from beginning to end! After signing up the calls when not being routed to the forwarding I requestedLater I found out it was because I didn't have the appThen after downloading the appALL of my calls were threw this number I createdThen I was over charged and requested a return a refundI was told I would receive a creditThen I realized it was only a credit on the account!!! Ever since my initial call I have received complaints from MY customer that the number does not workBut they didn't cancel my account! Now I am charged AGAINThey said they do not issue refunds!!! Which is not listed when signing up for the service
I had my number *** *** *** with this companygrasshooperfrom day one I had issues with there serviceso I decided to port out my number on december to another voip servicein january of grasshooper billed $for monthly servicebut I had cancel service with them in decemberi called grasshooperand the supervisor named jessicatold me she won't issue me a creditbecause I was suppose to call in december not januarythis company is a big scamthere service dosent workand there customer service is awfuli shouldnt have to pay for service when I canceled before the new billing date
HORRIBLE CONNECTIONI looked like a joke with new clients on the phoneEnded up having to use my personal phone for ***, website, marketingCARELESS CUSTOMER SERVICEThey outsource their customer serviceEach representative told me something different each timeLOST CLIENTSENTREPRENEUR TRAPThought this would be a great way for my start up and still own my number for the future (something you can't do with *** ***)Now I've lost potentially $1,000s of dollars in business and wasted $100's with Grasshopper
After several months of being disatisfied with Grasshopper, I moved to a competitor, which involved porting our phone numbers It's been months and only half of the phone numbers have been ported I am repeatedly told it was rejected due to a zip code mismatch, which I've confirmed, resubmitted, and repeatedly confirmed there is no mismatch They use multiple other companies that handle their porting process and it's impossible to get anywhere For months all the data in my company has been skewed due to this taking forever The issue is still not resolved today, and by them dragging their feet, they have been able to collect payment from me for, so far, extra months I'm furious and would never recommend these guys and hope this review helps expedite their process
We transferred our business toll-free number to Grasshopper a month ago based largely on what I have now determined are clearly fake positive reviews on their websiteThey advertise their unlimited service"the entrepreneur's phone system"From my personal experience with Grasshopper thus far, that could only be true if the "entrepreneur" only expects to receive a couple of phone calls a year, doesn't mind missing a lot of customer calls and doesn't require any sort of actual technical or other support from their phone service providerBut for any actual businesses that receive any significant volume of real customer calls or for any business that actually relies on reliable, dependable toll-free service for their livelihood, in our experience, this service is a COMPLETE DISASTER,
I tried calling all phone numbers I could find on their website for support and sales and tried for days straight calling multiple times between 8am-5pm PST and no one EVER answered the phoneNot onceNot salesNot supportNot billingNo oneJust never-ending hold music and an option to leave a message, which I did, and which they NEVER returned by the wayI came to the inescapable conclusion that the "24/Support" their website so prominently advertises is a lieI should preface by saying that we are a new customer and were assigned a temporary number while our number was ported over from our previous carrierAt signup I was told the temporary number would go away after our phone number was successfully ported from our previous carrier; it didn'tFor a month all it ever did was constantly deliver fax calls into our voice call queueIt never delivered a single voice call everAfter more than days of calling and leaving messages, I finally reached someone when I called after 5pm (no one EVER returned any of my messages ever) and asked him to disconnect the temporary number they set up for the daysWhen I finally got a "technician" on the phone, because he spoke broken English, I told him different times NOT to disconnect the number we had ported overTIMESI even had him read our ported number back to me to make sure he got the number rightAnd what did he do? Yep, you guessed itHe disconnected the ported number that our company has had for years!
He just turned it off; and then he couldn't turn it back on againIt didn't matter to him when I explained that 100% of our business relies on that phone line and that customers have been calling us on that number for yearsIn all it took Grasshopper over hours during the middle of a regular business week to reconnect our number and in that time we received well over emails and text messages asking what happened and if we were out of business because our phone suddenly said it was disconnectedAnd that is just the ones we know aboutThere is no way to tell how many hundreds (or thousands) of customers and potential customers called, got the disconnected message and simply hung up and called a competitorNo one from Grasshopper has EVER called, EVER apologized or EVER offered any sort of compensation for the downtime and all of the lost business the stupidity of that first rep who disconnected our phone number causedIn all I've spoken to Grasshopper reps; the person who disconnected our number who didn't give me his name and other different reps who offered the names Max, Daniel, Jonah and Francis and I was given the name of Jonah's supervisor as "John Smith"Moments after I discovered that our number had been disconnected, I called Grasshopper and "Max" assured me the line would be reconnected within an hour and said he would email me with his contact info as soon as he hung up and if it wasn't reconnected, to contact him via emailIt wasn't reconnected and he never emailed me anythingI called back after hour and asked for Max and was told no one by the name of Max worked thereThen I spoke to "Daniel"He looked up our company name and phone number in their system and said he needed to call our number to see what message it was givingHe put me on hold and never came backI sat on hold for minutes and then finally hung upI immediately called back and reached "Jonah"I explained what happened and asked to speak to DanielAfter "Jonah" asked for the company name and phone number and looked me up in their system, he told me Daniel no longer works thereAfter minutes he no longer works there?
So I explained the entire situation to Jonah and he provided zero help, zero answers, zero empathy and zero informationAll he could tell me was that he was sure the number would be reconnected at some point but said he had no idea if that would be hours, days, weeks or months from nowI asked if I could speak to another technician who could give me some real answers and then "Jonah" told me something really interestingHe said because I was calling at 8pm on a weekday that all of the support staff and technical support had already left for the dayI asked him what about the "24/support" that is so prominently advertised on their websiteHe said, and I quote, "that isn't actually a thing"He said that Grasshopper has no support staff that could help me at any time except Monday thru Friday 8am-5pm Central timeI asked where he was located and after much hemming and hawing and multiple attempts at redirecting the question, he finally told me he was in Costa Rica!
I asked to speak to his supervisorHe gave me the name "John Smith" but said he couldn't transfer me and his supervisor had no direct number or email and to just call back on the same number and ask for "supervisor John Smith"I hung up, immediately called back and yep, you guessed it, I was told that there is no "supervisor John Smith" that works for Grasshopper!
The following day we received calls on our ported number but they wouldn't connect and didn't go to voice mail like they were supposed to eitherThen I tried calling our number and it was still out of serviceIt started working more or less correctly at some point later that afternoonNo one from Grasshopper ever contacted us to let us know that it was fixed, reconnected or workingTried calling all support numbers again to get the voice mail issues resolved and, once again, no one answeredEverLeft messages on all phone lines and after 1/days, the problem still persists and no one from Grasshopper has ever called me to address or resolve the issueOh, and for fun we just got billed for our first month of serviceWe signed up for a single line which is advertised on the website at $but Grasshopper just deducted $90! And when I tried to call and talk to someone in billing about it, once again...NO ONE ANSWERED THE PHONE!
And this is how Grasshopper treats its NEW customersTheir website claims "Over 350,happy customers"This can be nothing but a flat-out lie propped up by thousands of fake reviewsThere is no possible way this could be true with this consistently horrible level of service (and lack of service) from every phone number and support number they have and every reachable representative of the company that they have answering the phoneHORRIBLE COMPANY!
I have received multiple emails over the last several months from the company that indicated my account was cancelled for non-paymentTo my surprise, the company charged two payments, one in the amount of $on 11/24/and a second one, in the amount of $on 11/27/I did not authorize either of the paymentsReiterating that, according to the e-mails the account was cancelled
As the owner of law firms and/or entities, I contracted for service with Grasshopper for voicemail serviceSaid service was either nonfunctional or could not be configure properlyMultiple attempts were made by email and telephone to obtain customer serviceCustomer service is relegated to south or central america where the provider has little or no knowledge of the product, and thus I receive no resolution
I had some issues with this company GRASSHOPPER when I first started with them in March or April of After many frustrating times I have had to struggle with this company's incompetent staff, I have been lied to I went a long time not receiving faxes although I was paying for a fax numberThat was resolved During that resolution, I was informed that my bill would be reduced to $monthly because we do not use two phone lines One is for FAX ONLY and the other is an actual company number For the past two months I have received a surprise on my bank statement because they are stealing more than what they exclaimed they would take from my account Their phone calls are recorded and so are ours We have proof that they told me this
Awful service, cancelled our services times (!!) without our permission or notifying us, we lost a ton of businessactually considering filing a formal complaint in court