Mobility Plus Homecare

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reviewed the situation and apologizes that the phone number ending in *** was not removed from our system as requested It has since been deleted and Mr [redacted] should not receive any further phone calls If he has any further questions, we can be reached at 864- [redacted] or Keith.K [redacted] Keith K [redacted] Customer Experience Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint an appolgy will not pay the car difference in interest and the late fee Regards, [redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reviewed the complaint submitted by Mr [redacted] , and have been able change the due date to the 15th per his request We do appreciate his business and apologize for any inconvenience this situation may have caused If he has any questions, he can call me at 864- [redacted] or [redacted] .com Keith K [redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone and email to [redacted] , and have been unable to reach her We apologize for the confusion this situation has caused and have noted our system in regards to the issue We do appreciate the customer’s business and can be reached for discussion at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone, and have been able to speak to Mr [redacted] We apologize for the confusion this situation has caused and greatly appreciate his business His account has a zero balance and his pay history with ACA reflects that he never had a late payment If we could be of further assistance to Mr [redacted] , he can call me directly at 864- [redacted] or [redacted] .com

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] *** with the Revdex.com case number [redacted] ACA has reached out by phone, and have been unable to reach Mr*** ACA has reviewed Mr***’s complaint In regard to not receiving statements, ACA mailed statements to the address listed on the contract and the application he completed when he applied for the loan There was no indication that an alternate address existed and apparently, statements were not forwarded to that address ACA does make courtesy phone calls when a customer becomes delinquent, but these calls are not required ACA confirmed with Mr [redacted] prior to ACA acquiring the loan that the first monthly payment was due on 8/3/and the amount of the payment If Mr [redacted] is interested in redeeming his vehicle, we would be willing to do so if the past due payments are made on the account If he has any questions, he can contact me at 864- [redacted] or [redacted] .com Keith K [redacted] Customer Experience Manager

ACA is not a party to divorce decrees, which are between the spouses and the family courtThe divorce decree did not allow or obligate ACA to alter the parties to the Retail Installment Contract

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and have been able to resolve the issue We verified with [redacted] that we received the check from the other lender the morning of his complaint which has closed out his account We apologize if his conversation with one of our agents did not meet his expectations We also appreciate his business and will be available for any future questions he may have We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone, and have been able to reach Ms [redacted] ACA investigated the matter and determined that both checks had been received from [redacted] *** Auto Finance on October They had been forwarded to ACA’s Payment Processing departmentHowever, the payment processing agent, not realizing that Ms [redacted] had two accounts with ACA, was processing one of the checks as a duplicate checkIt would have been returned to [redacted] ***However, upon receipt of the complaint, ACA caught the error, and the check was applied to the appropriate account on November 3, with an effective date of October The account now reflects as paid in full We apologize for the confusion this situation has caused and appreciate Ms [redacted] ’s business If she has any further questions, she can contact me at 864- [redacted] or [redacted] .com Keith K [redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to resolve the issue We appreciate the customers assistance with working with us to provide the required documents to get this matter resolved We also apologize if the customer received erroneous information from one of our agents [redacted] business is very appreciated and we value her as a customer If she has any additional questions, now or in the future, we can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to discuss the issue We have reviewed the account and the order in which we apply fees, interest, and payments to our accounts We were also able to make an accommodation which should assist the customer and we will be making an adjustment that was requested as well We appreciate her business and will be available if she has any additional questions We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to Ms [redacted] , and we have been able to discuss the situation with her We apologize for the issue with the auto draft and any confusion this has caused We also apologize if she received less than satisfactory service from one of our agents ACA has determined that we are having problems with a 3rd party vendor that is responsible for insuring that our payment system operates smoothly, and we hope to have the situation resolved shortly We do appreciate the customer’s business and will be available for any questions she may have We can be reached at reached at 864- [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reviewed the complaint submitted by [redacted] *** ACA apologizes for the confusion this situation has caused and appreciated Ms***’s business We also apologize for any rudeness Ms [redacted] experience when speaking with ACA associates Interest does accrue daily, but Ms [redacted] will only be charged interest while there is a balance on the loan Ms***’s complaint mentions a payment of $per dayWe would like to clarify this for Ms***Currently, Ms***’s per day interest is $This is not additional interest, but rather the amount of interest accruing per day based on the contractual Annual Percentage Rate of 20.70% and the current principal balance of $6, As Ms [redacted] makes regular on-time monthly payments, her principal balance will be reduced, and her per day interest rate (also known as “interest per diem”) will also be reduced She will not be charged for future interest, there is no prepayment penalty, and interest stops on the day the loan is paid in full Attached is a copy of the contract and a copy of ACA’s Simple Interest FAQ Flyer which provides information on how simple interest is calculated If Ms [redacted] has any questions, we can be reached at 864- [redacted] or [redacted] acacceptance.com Keith K [redacted] Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number ACA has reached out by phone to [redacted] and we have been able to discuss the issue We have sent her a copy of the “Identity Theft Victim’s Complaint and Affidavit” to the address listed on the Revdex.com complaint Once returned, we will review the material to make sure all of the necessary documents have been received and the complaint will be fully investigated If she has any additional questions, we can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] and have been able to speak to him on one occasion, but have not been able to get back in touch We were able to make the accommodation that he requested and will be available if he would like to discuss the matter We apologize for the confusion and appreciate his assistance in resolving the matter If he has further questions, we can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance

Revdex.com: This company did not reach back out to me in reference to resolving the matterI've already provided documentation to this scam companyI have contacted the FBI in reference to this company reposing my vehicle after they charged off my account in by to separate business entities that they are affiliatedThey are breaking the law!!! If my vehicle is not returned my the end of business today I will be at there business located in Spartanburg, South CarolinaI am also in the process of filing a class action lawsuit against this fraudulent scam company along with other former customers that they ripped off I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to Mr [redacted] , and have been able to discuss the issue We apologize for any inconvenience this situation has caused and have noted the account so Mr [redacted] will not be getting any unwanted phone calls He can however call ACA for any information he may need and can call me directly if needed at [redacted] or [redacted] .com We do appreciate his business and willingness to discuss the matter with us Keith K [redacted] Customer Relations Manager American Credit Acceptance

Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reviewed the complaint submitted by Ms [redacted] and have been able to approve her request to have her vehicle transported overseas We appreciate her sending in all of the required documents so we could complete the process If she should need further assistance, she can call me at directly at 864- [redacted] or [redacted] acacceptance.com Keith K [redacted] Customer Experience Manager