Mobility Plus Homecare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have not spoken to anyone from the company no one has reached out and they are still wrong before was any late payment etc they where never applying real money to my principalI would pay $and they would only apply a small a amount like $to my principal I have proofthe contract was supposed to be for yearsI have already paid for years on this contract and its till saying I have years left on the contract, something is very wrong here.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI am rejecting this offer because American Credit Acceptance did not offer me anything at all my car was repossessed due to the card fraudI was never notified about the situation so instead of calling me to let me know if the situation so I could make the payment of $they repossessed it and I ended up paying almost $over a $dollar payment so NO I reject this offer yes I have my vehicle back but now I’m out$at Christmas time explain that to my little boysThey said they tried calling but I have proof that they did not call I obtained a copy of my phone call log from phone company and there’s no call from American Credit AcceptanceI want some of my money refunded none of this would have happened if they would have been more diligent and made one simple phone callI had to leave my pregnant wife at the hospital by herself to go and take care of all of the MONEY they wanted, it’s all about the money and not to mention the night the tow truck came the driver who by the way was extremely nice told me to call ACA and see if we can just pay the $to cancel the repossession the ACA rep said yes we just have to pay the $and that would straighten everything out well of course he LIED and after he got my $instead of $he tells me that it is still going to be repossessed so not only did the rob me they also lied to me with a smile on there faceIt’s a real shame the way this business is run I know I will never ever take another loan from these people nor will I ever recommend them to anyone
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R*** K***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com *** *** *** ACA has reviewed *** *** complaint and have verified the credit is reporting accurately. The
settlement was paid on this account and ACA is reporting to the credit bureaus according to the terms of the settlement. If *** *** would like to discuss the matter, she can contact us at *** or *** *** *** Customer Relations Manager American Credit Acceptance

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone, and have been unable to reach Ms***. We would like to speak with her to
discuss her complaint. We were sorry to hear that her vehicle was a total loss and understand her issues concerning the small deficiency balance remaining on the account ACA would like to offer to settle the matter if Ms*** is interested. We would like to offer a very reasonable amount to resolve this issue. We do appreciate her business and look forward to hearing from her. She can call me, Keith K*** at 864-*** or Karen R*** at 864-***. I can also be reached by email at ***.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reviewed the complaint submitted by Ms*** and have determined that all state law-required notices were mailed
to Ms*** at the address on the account. Notices of Default and Requirement of Strict Compliance were mailed on 9/11/and 12/21/2017, and a Notice of Our Plan to Sell Property was mailed on 1/10/2018. The vehicle was legally repossessed due to payment defaultACA found no evidence of payment arrangements being made prior to the Vehicle being repossessedAll fees incurred by Ms*** due to the repossession were legitimate and will not be waivedMs*** has reinstated her contract by paying the past due amount and she has gotten her vehicle backHer next monthly payment is due on 3/16/2018. If Ms*** has any further questions, she can call me at directly at 864-*** or ***@acacceptance.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***. ACA has reached out by phone to Mr***, and have been unable to reach him. We apologize that he had issues with the GPS system, and we have since had it deactivated. We have also sent Mr*** a copy of his contract and a welcome package. We do appreciate his business and will be available for any questions he may have. We can be reached at 864-*** or ***.com. Keith K*** Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ACA has agreed to stop calling me requesting payments, especially when they are not even dueMr k*** provided me a contact # to reach out to him if I have any further issues with ACA
Regards,
*** ***

I recently filed a complaint today and it is now no longer needed, I finally got thru another person in the process of helping meit was for american credit acceptance.*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA has reached out by phone to *** ***, and have been able to speak to him concerning his account. We
apologize for the confusion this situation has caused and will be sending him an updated transaction via postal mail. We do appreciate his business and will be available if he has any future questions. We can be reached at *** or*** **
*** ***
Customer Relations Manager
American Credit Acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I did receive a voicemail from *** ***s yesterday but I have been out of town and get very little to no serviceI will have my wife contact him today 12/3/As of last night per my wife we still have not received a full statement of all payments that we have made since the begining of loan that was requested two weeks plus agoThis again shows the incompatence of this companyThis Company does not care about its customers exspecially when it has been requested twice at two different times by two different people.The only reason I am getting a call is because I had to take this route and post my personal business on this site but if that is what it takes to get the right things done for future consumers I do not have a problem with that
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** ***

I don’t accept their response as they are saying that due to Hurricane Harvey the payment that was made on 10/will not come back to me as it will be applied to interest when the payoff amount was $22,which was mailed to them. What little information that was on the account showed that $21,was the Principal and that the interest was $for a total of $22,330.97. They don’t show how the payments are applied and the pay down of the account which I’m beginning to realize that is a tactic of theirs so that they can say that you still owe interest. They received a total of $22,plus my payment of for a total of $23,when they show that only $22,was owed and that closed the account. And now they are saying that the overage of $was interest????? That doesn’t make any sense to me and I think that their business tactics are not right and they are just taking peoples money. Thank you, *** *** *** *** Analyst *** ***Direct: (***) ***Fax: (***) ***Email: ***.com

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Thank you for your assistance in this matter.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I reached out to the business on Friday and I was told that someone would contact me no later than Tuesday and I have not received a callThis is not true

I look forward to hearing from * *** in regards to Revdex.com
claim number ***. The requested documentation has been sent, and we expect
the customer to receive it no later than Friday, 12/4. We will be happy
to discuss the account when it is convenient for the customerWe can be
reached at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number *** ACA has reached out by phone, and have been unable to reach Ms***. We have reviewed the complaint and apologize
for the confusion this situation has caused. We have since received the payoff on the account and will be sending the customer her paid papers along with the title. The payoff exceeded the amount due and she will also be receiving a check for the overage. If she has any additional questions, we can be reached at 864-*** or ***acacceptance.com. Keith K*** Customer Experience Manager

This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case
number ***
ACA has reached out by phone to *** ***, and have been
able to discuss the situation. We hope to have a
resolution soon and
appreciate *** ***’s willingness to communicate with us so we can bring this
issue to a conclusion. If he has any question now or in the future, we
can be reached at *** or ***
*
*** ***
Customer Relations Manager
American Credit Acceptance