Mom365

My newborn son was born just 2 weeks ago, and they had done a photo shoot at the hospital. Once the shoot was over the photographer gave us different packages to choose from 2 being a 12 count+ a digital slideshow for $235 or 8 count+ a digital slideshow for $190. My wife and I opted for the $190, but when I went to check my credit card statement days later, I realized that I was incorrectly charged for the $235 package. Upon finding this mistake I emailed mom365 and I got a response fairly quickly. In this email I was told that I can be refunded the difference I just need to call the Refund Department at 1-877-668-5899, no one has answered. I have been calling for a total of a week now, and I have heard nothing. They have an automated voice saying you will be called the next day once you leave a message, but I found this to be untrue. I emailed mom365 regarding this issue and all of a sudden, I don't get not one single response from them after having a full day of consistent communications. I regret making this purchase, and I advise anyone to just save that money to go out and find your own photographer or agency to take pictures for you or your children. This company has given me the biggest headache when all I am trying to do is get refunded for a mistake someone made, and finally be able to have access to my babies' pictures.

Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ This letter is to inform you the situation has been resolvedThe customer and I did speak, and I do apologize for any inconvenience this caused Sincerely, [redacted] Customer Care Supervisor

This letter is to inform you the situation has been resolvedI do apologize for any inconvenience this may have caused.Sincerely, [redacted] ***Call Center Assistant Manager

Thank you for bringing this to our attention, the situation has been resolved with the customerSincerely, [redacted] ***Customer Care Supervisor

Momshipped the package on 2/as the customer said to the correct addressFor some reason, the customer did not receive the package so we processed a 2nd package on 3/11/This package shipped on 3/15/I called the customer to ensure she has received the replacement, and left a messageI asked if she still has concerns to contact me, and I left my contact information.Sincerely, [redacted] ***Customer Care Supervisor

Thank you for bringing this to our attentionThe customer has been contacted, and the issue is now resolved.Sincerely, [redacted] ***Call Center Assistant Manager

Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ This message is to inform you the situation has been resolvedI am waiting for a callback from the customer to finalize a few things, and complete her order Sincerely, [redacted] Customer Care Center

This letter is to inform you that this complaint has been resolvedWe were able to reach the customer and apologize for any inconvenience we may have causedSincerely, [redacted] ***Call Center Assistant Manager

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ This letter is to inform you the situation has been resolvedI spoke with the consumer, and helped him with his situationIf there are any further questions, he can please contact me Sincerely, [redacted] Customer Care Supervisor

This situation should be resolved, however we have left a message with the customerIf further discussion is required, I'm hopeful we will be able to reach a resolutionSincerely, [redacted] ***Customer Care Supervisor

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ This letter is to inform the situation has been resolvedThe refund is being issued, as we originally did not have her phone number to contact her about the refund Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as I get my money back that is all that matters***

Initial Business Response / [redacted] (1000, 7, 2015/05/28) */ This letter is to inform you that I called the customerThe message stated that she is not accepting calls at this time, and I was unable to leave a messageThe customer's package has been shipped, but I will be happy to assist her further if she would like to contact me Sincerely, [redacted] Customer Care Supervisor

This message is to inform you that I did call the customer, but there was no answerUnfortunately, the voicemail box is full so I was unable to leave a messageI will leave a note on the account, so the customer can speak with me if they call backI will also send an email with my contact information so we can resolve this issue.Sincerely, [redacted] ***Customer Care Support Supervisor

Complaint: [redacted] I am rejecting this response because: [redacted] says I am getting a full refund but when called togo e my credit card they told me the digital download was not included in refundTo me a full refund is everything I purchasedI have a message from [redacted] saying that the product was not up to par with their company’s standard and I can have a full refundI am waiting to see what gets refunded to my credit cardThank you Sincerely, [redacted]

The refund checks were mailed, but per the customer they have not been receivedWe are working to resolve this matter.Sincerely, [redacted] ***Call Center Assistant Manager

Initial Business Response / [redacted] (1000, 7, 2016/01/06) */ This letter is to inform you that I left a message with the customerOnce I speak with him, I am hopeful we can resolve the issue Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: I attempted to reach back out to ***, but was unable to reach herI work full-time jobs
- one during the day and one at nightIt is often difficult for me to find time to communicate via phoneEmail is a preferable form of communication
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
they told me via *** that my refund has been issued and
I have yet to receive anything I also did a split tender and was told that I would get what I paid with my debit card back on my debit and what I paid in cash back in cash I haven't received any credit on my bank account either.Attached is a thread of the conversation
Sincerely,
*** ***

This issue has been resolvedWe have contacted the customer, and left a message to confirm.Sincerely, *** ***Call Center Assistant Manager