Mom365

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I spoke to the customer regarding her concernUnfortunately, production did take longer than expectedBecause of the delay, the authorization for the credit card did fall offWhen we went to authorize the card, it unfortunately declinedI do apologize for the delay, and for this reason offered a
15% discount on the orderI do apologize for the inconvenience.Sincerely,*** ***Call Center Assistant Manager

(The consumer indicated he/she DID NOT accept the response from the business.)
My bank refunded me everything but the $
fee which I still want back but am told I have to get it from the companyWhom refuses to give it backAlso they want me to write and get a letter noterized stating I didn't receive the product because they have put this on my creditI don't believe I should have to do thisIt never should have been put on my creditIt's funny how they got my address correct to send me the bill but couldn't get my product to me

Initial Business Response /* (1000, 7, 2016/01/06) */
This letter is to inform you that I did speak with the customerUnfortunately, the time frame is well past the time we ask to reach us with an issue, as it has now been a year
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/05/28) */
This letter is to inform you that I have left a message with the customerWhen they return my call, I am hopeful we will be able to resolve the situation
Sincerely,
*** ***

The customer was contacted yesterday, and told the refund was releasedI do apologize for any inconvenience we may have caused.Sincerely,*** ***Call Center Assistant Manager

Initial Business Response /* (1000, 5, 2015/11/25) */
This letter is to inform you that I have called the customerI left a voicemail; once I am able to speak with her I'm hopeful to resolve the issue
Sincerely,
*** ***
Customer Care Supervisor
Initial Consumer Rebuttal /* (2000,
7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with *** *** and she agreed to mail me a check for the refundThank you!

This letter is to inform you we have reached out to the customer, and left a messageIn reviewing the notes, it appears the situation has been resolvedHowever, we are hopeful to resolve the matter when she returns our call.Sincerely,*** ***Customer Care Supervisor

Final Consumer Response /* (2000, 7, 2016/02/11) */
HiWe actually resolved this with a partial refund todayThank you

We have contacted the customerOnce we are able to speak with them, I am hopeful we will be able to resolve the matter.Sincerely,*** ***Call Center Assistant Manager

I do see the customer emailed us, and that we responded each timeI called and left the customer a message, I'm hopeful when I speak with her we can resolve this issue.Sincerely,*** ***Customer Care Supervisor

This has been resolvedThe refund was issued, and I contacted the customerI apologize for any inconvenience.Sincerely,*** ***Customer Care Supervisor

This letter is to inform you that we have reached out to the customer with a resolutionWe hope this resolves the matter, but look forward to speaking with the customer if they still require assistance.Sincerely,*** ***Call Center Assistant Manager

Initial Business Response /* (1000, 10, 2015/11/25) */
This letter is to inform you that I have contacted the customerI left a voicemail, and am hopeful to resolve the issue once we speak with each other
Sincerely,
*** ***
Customer Care Supervisor

We have contacted the customer, and resolved the issueI apologize for any inconvenience this may have caused. Sincerely,*** ***Call Center Assist Manager

We have left a message with the customerWe did speak with him originally and apologized for any confusion the photographer at the hospital may have causedI have assured the customer that he has received the exact quality image that we shot in, and produce our products withMr*** should
have no issues printing his photos.Sincerely,*** ***Call Center Assistant Manager

This letter is to inform you that I have reached out to the customerOnce we speak, I am hopeful to resolve her concern
Sincerely,
*** ***
Customer Care Supervisor

We have left a message for this customerWe are hopeful to resolve the situation once we are able to speak.Sincerely,*** ***Call Center Assistant Manager

This letter is to inform you the situation has been resolved with the customerI apologize for any inconvenience.Sincerely,*** ***Call Center Assistant Manager

I have left a message with the consumerOnce I speak with her, I'm hopeful to resolve this issue.Sincerely,*** ***Customer Care Supervisor