Mom365

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. They called me today and was told that photograph will be mailed and I should be receiving in next 7 days. I need to email them copy of payment receipt which I will be doing it today. I am satisfied with the resolution as long as I will receive my photographs. I will update the complain if I don't receive the photographs in given time. Thank you for the help.
Sincerely,
[redacted]

This letter is to inform you we have spoken with the customer, and resolved the issue. I apologize for any inconvenience.Sincerely,[redacted]Call Center Assistant Manager

I have left a voicemail with the customer, I am hopeful to resolve the issue when I speak with her.Sincerely,[redacted]Customer Care Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This letter is to inform you that this complaint has been resolved. We were able to reach the customer and apologize for any inconvenience we may have caused. Sincerely,[redacted]Call Center Assistant Manager

This letter is to inform you this situation has been resolved. We have spoken to the customer, and addressed her concerns. We apologize for any inconvenience.Sincerely,[redacted]Call Center Assistant Manager

Initial Business Response /* (1000, 7, 2015/07/06) */
This letter is to inform you, I have left a message with the customer. When I speak with her, I am hopeful to resolve her concerns.
Sincerely,
[redacted]
Customer Care Supervisor

Thank you for bringing this to our attention, the situation has been resolved with the customer. Sincerely,[redacted]Customer Care Supervisor

Initial Business Response /* (1000, 7, 2015/05/28) */
This letter is to inform you that I called the customer. The message stated that she is not accepting calls at this time, and I was unable to leave a message. The customer's package has been shipped, but I will be happy to assist her further if...

she would like to contact me.
Sincerely,
[redacted]
Customer Care Supervisor

We have contacted the customer and left a message. When we speak to them, we are hopeful to resolve this issue.Sincerely, [redacted]Call Center Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] says I am getting a full refund but when called togo...

e my credit card they told me the digital download was not included in refund. To me a full refund is everything I purchased. I have a message from [redacted] saying that the product was not up to par with their company’s standard and I can have a full refund. I am waiting to see what gets refunded to my credit card. Thank you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/21) */
This letter is to inform you the situation has been resolved. I spoke with the consumer, and helped him with his situation. If there are any further questions, he can please contact me.
Sincerely,
[redacted]
Customer Care Supervisor

I have left a message with the customer. Based on the information provided, I was unable to locate the account to review the situation. I am hopeful when I receive a return call that I will be able to resolve this matter.Sincerely,[redacted]Call Center Manager

This situation should be resolved, however we have left a message with the customer. If further discussion is required, I'm hopeful we will be able to reach a resolution. Sincerely,[redacted]Customer Care Supervisor

Complaint: [redacted]
I am rejecting this response because they failed to return my phone call and seek resolution. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/06) */
This message is to inform you the situation has been resolved. I am waiting for a callback from the customer to finalize a few things, and complete her order.
Sincerely,
[redacted]
Customer Care Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/09/23) */
This letter is to inform you the situation has been resolved. The customer and I did speak, and I do apologize for any inconvenience this caused.
Sincerely,
[redacted]
Customer Care Supervisor

Good...

Afternoon,      We have called this customer again, but the voicemail is full. Please ask the customer to contact us back at her earliest convenience at [redacted]. Hours of operation are 9 a.m. to 5:30 p.m. CST Mon-Fri and 8 a.m. to 4:30 p.m. on Saturday.Sincerely,[redacted]Call Center Assistant Manager