Mom365

This situation has been resolved, as we have spoken to the customerI do apologize for the inconvenience.Sincerely, *** ***Call Center Assistant Manager

This situation was resolved on 9/7/17, I do apologize for the delayed response.Sincerely,*** ***Call Center Assistant Manager

Complaint: [redacted]
I am rejecting this response because: it has now been 10 days and I have yet to receive anything from the business. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1- false I didn't get a call yesterday. I received a miss...

call today and I called back to here the same response like evry day2 - your apology will not bring back the date 06/04/2017 for me to get a chance tacking my son nice picrture my self or by another professional  3 please delete all my information with mom365 system I don't need any email from you to remind me this very very bad experience 
Sincerely,
[redacted]

I have spoken with the customer, and the situation has been resolved. Sincerely,[redacted]Call Center Manager

Initial Business Response /* (1000, 5, 2015/07/06) */
This letter is to inform you the situation has been resolved. I spoke with the customer, and she is happy with the resolution.
Sincerely,
[redacted]
Customer Care Supervisor

Complaint: [redacted]
I am rejecting this response because: Mom365 contacted me on July 19th and offered me the 50% off that I originally...

requested but I would have to pay using a credit or debit card over the phone. I told the representative that I was not comfortable giving my card number over the phone and asked if there was a different way to be billed and she said no. It is still not resolved because I refuse to give my card number over the phone to a company that has already messed up once billing me for my pictures. 
Sincerely,
[redacted]

This letter is to inform you the situation is in the process of being resolved, and we are communicating with the customer to come to a resolution.Sincerely,[redacted]Call Center Assistant Manager

Complaint: [redacted]
I am rejecting this response because:15% is not satisfactory, you lied and did not explain the whole purchase process because it was deemed unnecessary to know. We have family in Europe who expected this and we were told we would receive it all soon since the first time the payment went through. We should have been immediately notified that the shipping could not be met and the funds would be released back to us. Instead we received emails saying the product was shipping. You are promoting a false product and hide things from customers. I want someone higher then you to fix this issue. But 15% is not enough for the emotional upset and set back you put us through.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/09/23) */
This letter is to inform you the situation has been resolved. I spoke with the customer, and apologized as we do not have a record of receiving an email. The customer is happy with the resolution, and again I do apologize for any...

inconvenience.
Sincerely,
[redacted]
Customer Care Supervisor

This letter is to inform you the situation has been resolved. We have spoken the customer and resolved the matter. I do apologize for any inconvenience.Sincerely,[redacted]Customer Care Supervisor

Initial Business Response /* (1000, 5, 2015/05/08) */
This letter is to inform you this situation has been resolved. They are returning their product for a full refund. I also informed the customer if they wish to discuss other options with their product or a different product, I would do...

so.
Sincerely,
[redacted]
Customer Care Supervisor

The issue with [redacted] has been resolved. I spoke to the customer and she accepted a 50% discount along with a refund of the handling fee $9.99. Mom was happy with the outcome and thanked us for the prompt and fair resolution

I can offer him the digital image and the rights to it at no cost to him or a refund.  I will contact the customer to see what he would like.

I'm so sorry if there was a misunderstanding, but I can confirm a full refund was entered for the entire package including the digital download, in the amount of $280.25. The refund will be released once we have received the physical product.Sincerely, [redacted]Call Center Manager

This letter is to inform you that we are working on this resolution. We have spoken to the customer, and hope to have this resolved fully in the next few days.Sincerely,[redacted]Call Center Assistant Manager

Initial Business Response /* (1000, 7, 2015/05/28) */
This letter is to inform you that I have sent the customer an email, as there was no telephone number left. I am very concerned that she has not been able to reach us. I have not heard of issues where a customer gets a busy signal, or gets...

disconnected. I hope to obtain additional information to ensure this is not happening in other cases. Additionally, we do keep record of all customer emails, and I don't see any with the customer's email address. I am hopeful once the customer and I can speak, we will be able to resolve this matter.
Sincerely,
[redacted]
Customer Care Supervisor

Initial Business Response /* (1000, 5, 2015/04/29) */
This letter is to inform you the situation has been resolved. When the customer contacted us in early April to inform us she was receiving a notice for the $16.00, her account was cleared at that time. However, it did take a few weeks to reflect...

in all the systems. This resulted in her receiving another notice. However, her account is completely clear of all debt. Our accounting department is also issuing her a letter to ensure that her account is clear of any debt. I do apologize about any inconvenience this may have caused.
Sincerely,
[redacted]
Customer Care Supervisor

Initial Business Response /* (1000, 5, 2015/07/06) */
This letter is to inform you the situation has been resolved. I spoke with the customer, and he is satisfied with the offered resolution. He will contact me with any further questions or concerns.
Sincerely,
[redacted]
Customer Care...

Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
The business offered partial refund in exchange to keep the pictures of the first days of my baby. The refund has not came through yet but I expect there to be some delay.Thank you Mom365 for cooperation.  
Sincerely,
[redacted]