Money Key

Dear MsMcgovern, MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated June 14, 2016, through the Revdex.com (Revdex.com)At MoneyKey, we care about customer feedback and we take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution that we think you will be happy withFor your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have providedWe have also included links to our website, where you will find information about your Line of CreditMONEYKEY Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loan, as stated in your complaint State of Maryland Installment Loan license (which permits a Line of Credit product) https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit https://moneykey.com/online-line-of-credit-maryland.php YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $on September 30, We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to you and agreed toThese terms and conditions included that – • the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and • paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyThis information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic StatementsYour Periodic Statements are issued to you prior to every payment due dateRESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of CreditAs a one-time courtesy, MoneyKey will freeze the principal balance on your account as at your last periodic statement of June 2, in the amount of $This means that – a any fees and interest that would otherwise have accrued on your account from June 2, 2016, until now, are waived; and b the outstanding principal balance of $will be split into four installments of $98.53, coinciding with your upcoming pay datesOnce these payments have been received by us, we will close your account as paid in fullPlease contact us in order to effect the proposed settlement We are unable to make these changes to your account without your authorizationGive us a call at [redacted] We look forward to hearing from youBest regards, MoneyKey

In April, I was looking for a loan and was approved for what I thought was an installment loan of $I was told I was able to pay it off with my bank accountSince then, they have been withdrawing from my account every other weekAnd I still owe 230, despite already paying as much as in just feed alone, and it's already octoberJust stay away from this shady business

Dear Ms [redacted] , MoneyKey has received your complaint from the Revdex.com, received on January 22th, and wanted to address it with you personally MoneyKey takes all complaints extremely seriously and wants to ensure that each of our customers is satisfied with the products and services offeredFor your convenience, we have attached the following: · A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) · A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our line of credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and · A copy of your electronically signed line of credit agreementWe understand that you are not completely satisfied with your Line of Credit of $900, which was funded on January 5, As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $We can have the amount of $split into payments of $186.77, coinciding with your upcoming pay datesOnce these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in fullAlternatively, MoneyKey will agree to close your account as paid in full if you are able to replay the full principal balance of $on or before February 15th, Should you require any further information or if you would like to take advantage of one of the proposed resolutions above, please contact our office at [redacted] Best regards, [redacted]

Good afternoon Ms [redacted] ,My name is [redacted] , Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want to ensure our customers are satisfied with both our products and services.We are sorry to hear that you are not satisfied with your MoneyKey Line of CreditAs a courtesy, we would like to have your account balance frozen at $394.72, which is your initial balance of $minus your payments totaling $We can have this split into payment of $125.28, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at [redacted] ***or by replying to this email.Best regards, [redacted]

Good afternoon Ms***,My name is [redacted] , Director of Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely seriously and want to ensure our customers are satisfied with both our products and servicesWe are currently conducting an internal investigation into the source of the reported issues.We have determined that there was an error with your statement issued on December 11th, 2015, which was communicated to you via emailYour payment made on December 10th, was shown as a delinquent payment, instead of being applied to your balance, which resulted in the increased balance shown on your periodic statementWe are working diligently to have this issue resolved as quickly as possible.As a courtesy, we would like to have your account balance frozen at $588.00, which is your initial balance of $minus your most recent payment of $We can have this split into payment of $147.00, coinciding with your next pay datesOnce these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at [redacted] *** or by replying to this email.Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Clearly, having a balance of $on a $loan after paying you over $2,1oo almost times the amount I borrowed, does not resolve my complaintI would like my account to be considered as payment in full We understand that you have already spoken with one of our Payment Solution Advisors about your current outstanding balance of $and have been put on an interest-free payment plan for this amountShould you have an questions or concerns about your loan or your current payment plan, please do not hesitate to call my office directly at [redacted] Regards,

Dear Ms [redacted] , MoneyKey – MD, Inc(“MoneyKey”) has received your complaint dated July 29, 2016, through the Revdex.com (Revdex.com)At MoneyKey, we care about customer feedback and we take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution for youFor your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided We have also included links to our website, where information about our Line of Credit product in Maryland is also provided MONEYKEY Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a cash loan, as stated in your complaint State of Maryland Installment Loan license (which permits our Line of Credit product) https://moneykey.com/licenses/Maryland-state-license.pdf Rates, terms and conditions of the Line of Credit https://moneykey.com/online-line-of-credit-maryland.php YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $on June 22, Please note that there has been one successful payment made on your account, and not two, as stated in your complaintThis payment was the minimum payment due and was made in the amount of $on July 22, For your convenience, we have attached a copy of your transaction history, which itemizes each transaction on your Line of CreditCALCULATING THE MINIMUM PAYMENT To provide clarity on how the minimum payment of $was calculated, please find below a detailed breakdown: CHARGE AMOUNT 5% Principal contribution $ Interest (charged at the rate of 0.06575% per day for days) $ Minimum Charge ($per $outstanding) $ 10% Draw Fees $ TOTAL $ For your first payment that was due on July 22, 2016, the daily interest (charged at the rate of 0.06575% per day) accrued over the course of eighteen (18) days, as that cycle started on July 8, and ended on July 21, For your second payment that was due on August 5, 2016, the daily interest accrued over the course of fourteen (14) days in the cycleThis cycle started on July 22, and ended on August 5, For your ease of reference, we will send the periodic statements that were issued to you for each of these cycles to the e-mail address that you have provided CALCULATING THE BALANCE For your convenience, please find below a detailed breakdown of the charges included in your balance of $720.60, as at your last statement date of July 22, CHARGE AMOUNT Outstanding Principal $ Interest (charged at the rate of 0.06575% per day for days) $ Minimum Charge ($per $outstanding) $ TOTAL $ Kindly note that the balance did not increase as stated in your complaint, but decreased from $to $after your minimum payment of $was made on July 22, RESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of CreditAs a one-time courtesy, MoneyKey will freeze the balance on your account as at your last periodic statement of July 22, 2016, in the amount of $This means that – a any fees and interest that would otherwise have accrued on your account from July 22, 2016, until now, are waived; and b the outstanding balance of $will be split into four installments of $180.15, coinciding with your upcoming pay datesOnce these payments have been received by us, we will close your account as paid in fullPlease contact us in order to effect the proposed settlement We are unable to make these changes to your account without your authorizationGive us a call at [redacted] We look forward to hearing from youBest regards, MoneyKey [Attachment/s: Transaction History]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Hello, I submitted a complaint via the Revdex.com site on 01/21/16, id# [redacted] against this Business and I received a reply from them stating that as a one time courtesy to me, they would suspend all accrual interest and fees and close my account for the outstanding balance of $They said that they would split the above amount up into payments of $coinciding with my upcoming pay datesThey said once my payments has cleared my account that they agreed to have my line of credit closed as paid in fullI received this response from them on 02/03/This has not happenedI have my bank statements showing that they have been taking different amounts from my account and I am still being charged interest and feesCan someone please contact me about this ThanksI have copies of my statements if I need to present them Translate Desired Outcome: I need this correctedSo far they have taken $ from my account, which means I only owe $more if my balance was $1120.94, nothing more , nothing lessThe statement they sent me on 03/25/says my balance is $Clearly im still being charged interest/feesplease HELP!!!!!

My first and worst experience lending money from this peopleI will never try again and won't advice anyone I know to take money from themAt the beginning they won't tell u all the conditions but after u have had the money I will get terrible conditions that will make u cryI took a loan and paid until it was dollars for me to pay but I missed the payment I remembered two days later and called them and what the lady told me was shocking that my balance has gone up to dollars behold u will argue no one will help u cud they are all oneThey will tell u there is nothing they can doSo never again will I do it even if I am saying

Dear Ms [redacted] , MoneyKey – KS, Inc(“MoneyKey”) has received your complaint dated August 23, 2016, through the Revdex.com (Revdex.com)At MoneyKey, we are committed to consumer satisfaction and take all complaints seriouslyTo make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution that we believe to be suitableFor your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided We have also included links to our website, where information about our Line of Credit product in Kansas is also provided MONEYKEY Kindly note that MoneyKey offers a Line of Credit in Kansas and not an Installment loan, as stated in your complaint State of Kansas Installment Loan license (which permits a Line of Credit product) https://moneykey.com/online-line-of-credit-kansas.php Rates, terms and conditions of the Line of Credit https://moneykey.com/licenses/Kansas-state-license.pdf YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $on June 2, We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to youThese terms and conditions included that – • the minimum payment on your Line of Credit consists of interest, any cash advance fees and a 10% contribution to the principal balance; and • paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyCALCULATING THE MINIMUM PAYMENT To provide clarity about how your minimum payment is calculated, please find below a detailed breakdown: · interest is charged at a rate of 1.093% per day, calculated on the average daily principal balance; · a cash advance fee is charged at the rate of 15% of the amount of the draw and is only applied after a draw is taken; and · principal paydown in the amount of 10% of the outstanding principal balance is contributed toward reducing the principal outstandingYour first payment, which was due on July 27, 2016, was composed of daily interest (charged at the rate of 1.093% per day) accrued over the course of twenty-two (22) days on an average daily principal balance of $and the cash advance fee (charged at the rate of 15% of the amount advanced) for $Please find below a breakdown of your payment of $ CHARGE AMOUNT 10% Principal contribution (based on the outstanding Principal $600.00) $ Interest (charged at the rate of 1.093% per day for days) $ Cash Advance Fee (charged at the rate of 15% of the amount advanced) $ TOTAL $ Your second payment, which was due on August 24, 2016, was composed of daily interest (charged at the rate of 1.093% per day) accrued over the course of thirty-five (35) days on an average daily principal balance of $Please be advised that this payment was not processed due to the complaint received on August 23, We wanted to ensure that any misunderstandings were cleared before the payments were processedPlease find below a breakdown of how your payment of $was allocated CHARGE AMOUNT 10% Principal contribution (based on the outstanding Principal $540.00) $ Interest (charged at the rate of 1.093% per day for days) $ TOTAL $ Your third payment, which is scheduled for September 28, 2016, is composed of daily interest (charged at the rate of 1.093% per day) accrued over the course of twenty-eight (28) days on an average daily principal balance of $The outstanding principal balance remains to be $540.00, since there was no payment made to the account on August 24, Please note the decrease in the minimum payment, detailed below CHARGE AMOUNT 10% Principal contribution (based on the outstanding Principal $540.00) $ Interest (charged at the rate of 1.093% per day for days) $ TOTAL $ For your ease of reference, we have sent the periodic statements that were issued to you for each of these cycles to the email address you have provided RESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of CreditAs a one-time courtesy, MoneyKey will freeze the balance on your account as at your periodic statement of July 27, 2016, in the amount of $This means that – a any fees and interest that would otherwise have accrued on your account from July 27, 2016, until now, are waived; and b the outstanding balance of $will be split into four installments of $192.07, coinciding with your upcoming pay datesOnce these payments have been received by us, we will close your account as paid in fullPlease contact us in order to effect the proposed settlement We are unable to make these changes to your account without your authorizationGive us a call at [redacted] We look forward to hearing from you Best regards, MoneyKey

Dear Ms [redacted] , We confirm that MoneyKey – MO, Inc(“MoneyKey”) has received your complaint dated April 25, 2016, through the Revdex.com (Revdex.com)We take all complaints seriously and assure you that we have conducted a thorough internal investigation into your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION Kindly note that the product that MoneyKey offers in Missouri is a Line of Credit and not a LoanMoneyKey is fully licensed to offer a Line of Credit product in the State of MissouriFor your convenience, we have provided the following: • a link to our State of Missouri Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Missouri-state-license.pdf); • a link to the State of Missouri page on our website which clearly outlines the rates, terms and conditions; and (https://moneykey.com/online-line-of-credit-missouri.php) A copy of your electronically signed Line of Credit agreement will be sent to the e-mail address you’ve providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $975.00, rather than $900.00, on November 25, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and that you agreed to these terms and conditions These terms and conditions included that: • the minimum payment consists of only interest and fees accrued during the previous cycle; • paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directlyThis information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which are issued to you prior to every payment due dateSince your Line of Credit was opened on November 25, 2015, you have only made one successful payment towards your account in the amount of $which was paid on December 31, Since then, each of your payments have unfortunately been returnedDue to our unsuccessful attempts to reach you after your loan defaulted, we were unable to resolve this matter with you directly For your convenience, we have included a complete accounting of your transaction historyRESOLUTION Since you are not fully satisfied with your Line of Credit, as a one-time courtesy, MoneyKey is prepared to settle your account for a reduced amount This means that – a MoneyKey will reduce your current balance of $2,to the settlement amount of $1,This settlement amount consists of your outstanding principal balance of $plus $688.82, being half of the accrued interest and fees currently totaling $1,377.67; and b MoneyKey is offering the settlement amount to be split into six installments of $277.30, coinciding with your upcoming pay datesOnce these payments have been received by us, MoneyKey agrees to have your Line of Credit closed as paid in fullKINDLY NOTE THAT, in order to effect the proposed settlement, we require you to contact us to provide your agreement and consentMoneyKey is unable to make any changes to your Line of Credit without your authorizationWe can be reached at [redacted] Thank you for giving us the opportunity to address your concernsWe look forward to hearing from youBest regards, MoneyKey

Good afternoon Ms***, MoneyKey has reviewed your complaint from the Revdex.com, received on February 4th, 2016, and I wanted to address it with you personallyMoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our servicesFor your convenience, please find attached the following: · A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) · A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and · A copy of your electronically signed Line of Credit agreementI have investigated this matter internally and our records indicate that MoneyKey contacted you on February 3rd, 2015, regarding a complaint that you had made to our office earlier that day about the Line of Credit you had received on December 9th, In response to this complaint, MoneyKey agreed, as a one-time courtesy and having no obligation to do so, to apply the payments that you had made in the amount of $to the principal balance of $and the draw fee of $owing on your accountThis left a settlement amount of $to have your Line of Credit closed as paid in full, which was paid yesterday by you by debit cardAs agreed, your Line of Credit has now been closed as paid in full We trust that this was a satisfactory resolution and we encourage you to contact my office directly should you have any further concernsI am available by phone at [redacted] Best regards, [redacted]

Dear Ms. [redacted] , MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated October... 27, 2016, through the RevDex.com (BBB). We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on November 2, 2016. Should you have any further questions or concerns, please give us a call at [redacted] Best regards, MoneyKey

Dear Mr***, We have received your complaint via the Revdex.com and wanted to address your concerns with you personally We have initiated an internal investigation and our findings are as follows: Your loan of $was funded on April 23rd Since then, you had renewed your loan twice by signing the attached loan agreements You subsequently defaulted on your loan payment dated June 5th in the amount of $ Since your loan defaulted, MoneyKey has made numerous attempts to contact you by both email and telephone to have this matter resolved amicably Due to our inability to connect with you directly, your file was assigned to 3rd party collections for recovery In addition, we have confirmed that the assigned balance to the 3rd party collections agency is indeed $566.88, which is composed of $principal, $finance fee, $NSF fee and $late feeWe understand that you are experiencing financial hardship and would be happy to assist you in coming to an affordable payment plan to suit your current financial needsPlease contact myself directly at [redacted] *** or by email at [redacted] to work out a payment arrangement in order to have this account closed as paid in full Best regards, [redacted] | Director, Payment Solutions

Good evening Mr [redacted] , My name is [redacted] , Director for Payment Solutions at MoneyKeyYour Revdex.com complaint was escalated to my office and I wanted to address it with you personallyI am sorry to hear that you are not satisfied with the Line of Credit that was funded on November 30, We take all customer complaints extremely seriously and want to ensure that you are completely satisfied with our products and servicesAs detailed during the explanation to you of the Terms and Conditions of your Line of Credit, the minimum payment due consists of the interest, fees and a 2% principal paymentThis information is also detailed in your Periodic Statements which are issued to you days before your due dateIn order to make an additional contribution to your principal balance, you are required to contact our office and advise us to have your payment amount increasedTo date, you have made payments to your Line of CreditYour first payment was made on December 18, in the amount of $119.37, the second on December 31, in the amount of $and the third on January 15, in the amount of $96.13, for a total of $As a courtesy and under no obligation to do so, I am happy to have your Line of Credit with MoneyKey closed for a final payment of $236.28, making the total repaid amount $Should you have any additional questions or concerns or to make an arrangement to have this account closed as paid in full for the settlement amount of $236.28, please contact myself directly at [redacted] ext [redacted] or by email to [redacted] Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Dear MrWillis:
We are sorry to hear and apologize for the negative experience that you had with MoneyKeyAs a company that is know for and prides itself on outstanding customer service, it was such an anomaly for the process and experience to go so wrong for you.
Please
accept our sincere apologies and we hope to be able to serve you in the future.
Happy Holidays!

Moneykey is definitely a predator loan coPLEASE DON'T GET A DIME FROM THEM YOU WILL END PAYING $I truly hope this helps someone!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhat will be done so this does not happen again?
As far as my accountI will accept the payments only if they apply a courtesy discount for having to go through the Revdex.com instead of them answering me directly when I asked for an explanation
Regards,