Money Key

Dear Mr. [redacted], MoneyKey – MO, Inc. (“MoneyKey”) has received your complaint dated November 10, 2016, through the Revdex.com (Revdex.com). We are glad that we were able to settle this...

matter with you directly and address each of your concerns as per our telephonic discussion on November 14, 2016. Should you have any further questions or concerns, please give us a call at 8[redacted] Best regards, MoneyKey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I would like to have them eliminate the fee so that my balance would be $475 divided by 4.

Dear Ms. [redacted], We have received your Revdex.com complaint regarding your experience with MoneyKey. MoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our services. This email...

serves as confirmation of the steps that MoneyKey has taken to have your loan funded, as requested. As discussed on the phone with you on February 12, 2016, MoneyKey agreed, as a one-time courtesy and having no obligation to do so, to have your Line of Credit opened and have the requested amount of $600 deposited into your account on Tuesday, February 16, 2016. Should you have any questions or concerns, or should you need any further assistance with your Line of Credit, please do not hesitate to contact myself directly at [redacted]. Best regards,

Dear Ms. [redacted], We confirm that MoneyKey – MO, Inc. (“MoneyKey”) has received your complaint dated April 25, 2016, through the Revdex.com (Revdex.com). We take all complaints seriously and assure you that we have conducted a thorough internal...

investigation into your complaint and your account with MoneyKey. Our findings are provided below. USEFUL INFORMATION Kindly note that the product that MoneyKey offers in Missouri is a Line of Credit and not a Loan. MoneyKey is fully licensed to offer a Line of Credit product in the State of Missouri. For your convenience, we have provided the following: •             a link to our State of Missouri Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Missouri-state-license.pdf); •             a link to the State of Missouri page on our website which clearly outlines the rates, terms and conditions; and (https://moneykey.com/online-line-of-credit-missouri.php) A copy of your electronically signed Line of Credit agreement will be sent to the e-mail address you’ve provided. INVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $975.00, rather than $900.00, on November 25, 2015. As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and that you agreed to these terms and conditions.  These terms and conditions included that: •             the minimum payment consists of only interest and fees accrued during the previous cycle; •             paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directly. This information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which are issued to you prior to every payment due date. Since your Line of Credit was opened on November 25, 2015, you have only made one successful payment towards your account in the amount of $113.95 which was paid on December 31, 2015. Since then, each of your payments have unfortunately been returned. Due to our unsuccessful attempts to reach you after your loan defaulted, we were unable to resolve this matter with you directly.  For your convenience, we have included a complete accounting of your transaction history. RESOLUTION Since you are not fully satisfied with your Line of Credit, as a one-time courtesy, MoneyKey is prepared to settle your account for a reduced amount.  This means that – a.                   MoneyKey will reduce your current balance of $2,352.67 to the settlement amount of $1,663.82. This settlement amount consists of your outstanding principal balance of $975.00 plus $688.82, being half of the accrued interest and fees currently totaling $1,377.67; and b.                   MoneyKey is offering the settlement amount to be split into six installments of $277.30, coinciding with your upcoming pay dates. Once these payments have been received by us, MoneyKey agrees to have your Line of Credit closed as paid in full. KINDLY NOTE THAT, in order to effect the proposed settlement, we require you to contact us to provide your agreement and consent. MoneyKey is unable to make any changes to your Line of Credit without your authorization. We can be reached at [redacted] Thank you for giving us the opportunity to address your concerns. We look forward to hearing from you. Best regards, MoneyKey

Good afternoon Ms. [redacted],
font-family: Calibri,sans-serif;">MoneyKey has reviewed your complaint from the Revdex.com, received on February 4th, 2016, and I wanted to address it with you personally. MoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our services. For your convenience, please find attached the following: ·         A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·         A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and ·         A copy of your electronically signed Line of Credit agreement. I have investigated this matter internally and our records indicate that MoneyKey contacted you on February 3rd, 2015, regarding a complaint that you had made to our office earlier that day about the Line of Credit you had received on December 9th, 2015. In response to this complaint, MoneyKey agreed, as a one-time courtesy and having no obligation to do so, to apply the payments that you had made in the amount of $614.49 to the principal balance of $1000.00 and the draw fee of $100.00 owing on your account. This left a settlement amount of $485.51 to have your Line of Credit closed as paid in full, which was paid yesterday by you by debit card. As agreed, your Line of Credit has now been closed as paid in full. 
We trust that this was a satisfactory resolution and we encourage you to contact my office directly should you have any further concerns. I am available by phone at [redacted] Best regards,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

My first and worst experience lending money from this people. I will never try again and won't advice anyone I know to take money from them. At the beginning they won't tell u all the conditions but after u have had the money I will get terrible conditions that will make u cry. I took a loan and paid until it was 151.00 dollars for me to pay but I missed the payment I remembered two days later and called them and what the lady told me was shocking that my balance has gone up to 500 dollars behold u will argue no one will help u cud they are all one. They will tell u there is nothing they can do. So never again will I do it even if I am saying.

Dear Mr. [redacted], MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated August 23, 2016, through the Revdex.com (Revdex.com). At MoneyKey, we are...

committed to consumer satisfaction and take all complaints seriously. To make sure that your concerns are fully addressed, we have reviewed your complaint and provided an explanation. For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided.   We have also included links to our website, where our privacy policy and information about our Line of Credit product in Maryland is also provided.   MONEYKEY Please note that MoneyKey offers a Line of Credit product in Maryland and not a loan, as stated in your complaint.
State of Maryland Installment Loan license (which permits a Line of Credit product)   https://moneykey.com/licenses/Maryland-state-license.pdf
Rates, terms and conditions of the Line of Credit   https://moneykey.com/online-line-of-credit-maryland.php
MoneyKey’s Privacy Policy https://moneykey.com/privacy-policy.php
  YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $675.00 on August 19, 2016. The information gathered during the origination of your Line of Credit is solely used for the purpose of approving your application and legal obligations. We confirm that all your personal information provided by you is confidential, secure and is used strictly for business purposes.    For more information about MoneyKey’s privacy policy, please follow the link provided above.   In addition, MoneyKey’s Customer Care phone number is [redacted] and is 100% operational. Any difficulties attempting to reach our office at this number would be a result of a network or service provider issue and not that of MoneyKey.   For your reference, our Customer Care hours of operation are the following:   ·        Monday - Friday: 8:00 am - 9:00 pm EST ·        Saturday: 9:00 am - 7:00 pm EST ·        Sunday: 11:00 am - 7:00 pm EST     MoneyKey is a state-licensed lender; we assure you that any information you, or any consumer, provides us is used for legitimate business purposes. Should you have any further questions or require any further information, please give us a call at [redacted]
  Best regards,   MoneyKey

Good evening Mr. [redacted],  
My name is [redacted], Director for Payment Solutions at...

MoneyKey. Your Revdex.com complaint was escalated to my office and I wanted to address it with you personally. I am sorry to hear that you are not satisfied with the Line of Credit that was funded on November 30, 2015. We take all customer complaints extremely seriously and want to ensure that you are completely satisfied with our products and services. As detailed during the explanation to you of the Terms and Conditions of your Line of Credit, the minimum payment due consists of the interest, fees and a 2% principal payment. This information is also detailed in your Periodic Statements which are issued to you 14 days before your due date. In order to make an additional contribution to your principal balance, you are required to contact our office and advise us to have your payment amount increased. To date, you have made 3 payments to your Line of Credit. Your first payment was made on December 18, 2016 in the amount of $119.37, the second on December 31, 2016 in the amount of $98.22 and the third on January 15, 2016 in the amount of $96.13, for a total of $313.72. As a courtesy and under no obligation to do so, I am happy to have your Line of Credit with MoneyKey closed for a final payment of $236.28, making the total repaid amount $550.00. Should you have any additional questions or concerns or to make an arrangement to have this account closed as paid in full for the settlement amount of $236.28, please contact myself directly at [redacted] ext [redacted] or by email to [redacted] Best regards,
[redacted]

Dear Mr. [redacted],   We confirm that MoneyKey - MD, Inc. has received your complaint dated March 17th, 2016 through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your...

account.   We take all complaints seriously and wanted to take the opportunity to discuss your complaint with you.   Kindly note that MoneyKey – MD, Inc. is licensed to operate in the State of Maryland and that the Line of Credit Agreement signed by you is legal and complaint with both federal and Maryland State consumer lending laws.   For your convenience, we have provided the following: ·         A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·         A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and A copy of your electronically signed line of credit agreement will be sent to your e-mail address provided. After our internal investigation, we have determined that you obtained a line of credit and took a draw of $600 on August 13th, 2015 and took a second draw of $270 on December 4th, 2015.   At the time that your Line of Credit was originated, you agreed to the terms and conditions of the Line of Credit.  These terms and conditions included that the minimum payment consists of fees only and that additional contributions may be made toward the principal balance at any time by contacting our offices directly, and we encourage you to contact us to do so. This information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which is issued to you prior to every payment due date.  However, since you are not fully satisfied with your Line of Credit, MoneyKey – MD, Inc. is prepared, as a one-time courtesy and having no obligation to do so, to have your remaining principal balance of $476.83 split into four payments of $119.20, to be debited on your next 4 pay dates. Should you have any questions, concerns or to accept the proposed settlement, I am available directly at [redacted] Best regards,

June 3, 2014
 
                                   ...

Re:       ID 1[redacted]
I am writing in response to your letter dated May 29, 2014 and recieved May 29,
2014 via e-mail.
 
I have read the attached materials provided to the Revdex.com. This customer had obtained a loan from MoneyKey pursuant to our written agreement dated 03/02/2014. We are sorry to hear that the customer had a negative experience while utilizing MoneyKey’s services. This customer had ceased payments on his loan and as a result had his debt moved to our internal payment solutions team for collection. Since receiving this letter of complaint, I have reviewed this customer’s file, reviewed Statement of the Problem in detail, and spoke to the named manager in the letter.
 
In accordance with our commitment to customer satisfaction, we are fully honoring the customer’s request to retrieve the debt from the collection agency and receive a $50 payment from the customer to settle the debt.
 
On behalf of MoneyKey, the Payment Solutions agent mentioned in the letter, as well as that department manager who interacted with the customer, we offer a sincerely apology for the unpleasant experience.
 
We believe that the customer should be satisfied as we are adhering to his request.  Should you or the customer have any other questions, please do not hesitate to contact me.
 
Sincerely,
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Clearly, having a balance of $872.25 on a $825.00 loan after paying you over $2,1oo almost 3 times the amount I borrowed, does not resolve my complaint. I would like my account to be considered as payment in full.  
We understand that you have already spoken with one of our Payment Solution Advisors about your current outstanding balance of $872.25 and have been put on an interest-free payment plan for this amount. Should you have an questions or concerns about your loan or your current payment plan, please do not hesitate to call my office directly at [redacted]
Regards,

Dear Ms. [redacted], We confirm that MoneyKey – OH, Inc. has received your complaint dated March 22, 2016, through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account....

We take all complaints seriously and wanted to take the opportunity to discuss your complaint with you. Kindly note that the Credit Services Agreement and Promissory Note signed by you are legal and compliant with both federal and Ohio State consumer lending laws. After our internal investigation, we determined that we provided you with credit services and assisted you in obtaining a loan from NCP Finance Ohio, LLC in the principal amount of $575.00 on September 4th, 2015. Please be advised that we made multiple attempts to contact you regarding your outstanding loan. Due to our inability to reach you directly from the time your loan defaulted on October 30th, 2015, your debt was sold to a third party collections agency on March 8th, 2016. Any attempts to contact you after this date were made by the agency or one of their associates, not MoneyKey – OH, Inc. We encourage you to contact the agency to discuss your account with them directly, so feel free to reach out to us should you require their contact details. Should you need any further assistance with the resolution of this matter, kindly contact our office directly at [redacted] Best regards, [redacted]

Dear Ms. [redacted], MoneyKey has reviewed your complaint from the Revdex.com, received...

on February 18th, 2016, and I wanted to address it with you personally. MoneyKey takes all consumer complaints very seriously and wants to ensure that each customer is satisfied with both our products and our services. For your convenience, please find attached the following: ·         A link to our State of Maryland Installment Loan license (which permits our Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf) ·         A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php) and ·         A copy of your electronically signed Line of Credit agreement.
We understand that you are not completely satisfied with your Line of Credit of $850.00, which was funded on December 8th, 2015, however, all the fees and interest charged on this account are in accordance with all applicable state and federal laws and regulations. As a one-time courtesy to you and having no obligation to do so, MoneyKey is prepared to suspend the accrual of any further interest and fees and close your account for the current outstanding balance of $1,102.86. We can have the amount of $1,102.86 split into 6 payments of $183.81, coinciding with your upcoming pay dates. Once these payments have cleared your account, MoneyKey agrees to have your Line of Credit closed as paid in full. Should you have any questions, concerns or to accept the above noted resolution, please contact my office directly at [redacted] or by replying to this email. Best regards, [redacted]

Dear Mr. [redacted], MoneyKey – MD, Inc. (“MoneyKey”) received your complaint dated May 31, 2016, through the Revdex.com (Revdex.com). At MoneyKey, we care about...

customer feedback, so we take all complaints seriously. To make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution that we think you will be happy with. We have also included some information that may be useful to you. Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loan. USEFUL INFORMATION
INFORMATION ACCESS
State of Maryland Installment Loan license (permits a Line of Credit product) https://moneykey.com/licenses/Maryland-state-license.pdf
Rates, terms and conditions of Line of Credit   https://moneykey.com/online-line-of-credit-maryland.php
Your electronically signed Line of Credit agreement To be sent to you by e-mail
INVESTIGATION INTO YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of – 1.       $600.00 on May 25, 2016; and 2.       $400.00 on May 26, 2016. We reviewed the call that was made when your Line of Credit was opened.  During this call, the terms and conditions of the Line of Credit product were clearly explained to you and agreed to. These terms and conditions include that – 1.       the minimum payment on your Line of Credit includes interest, fees and a 5% contribution to the principal balance; and 2.       you can pay off the Line of Credit or make contributions toward the principal balance at any time and without penalty, by contacting our offices. Even where you make your minimum payments bi-weekly, as stated in your complaint, the minimum payment will still include the fees and 5% principal contribution, together with the interest. The terms and conditions are also reflected – 1.       in your signed Line of Credit agreement; and 2.       on the first page of each of your Periodic Statements. Your Periodic Statements are sent to you before every payment due date. RESOLUTION MoneyKey understands that you are not completely happy with your Line of Credit product. We are prepared to freeze the balance on your account as at your most recent periodic statement of June 3, 2016, in the amount of $1237.21. This means that – a.            any fees and interest that have accrued on your account from June 3, 2016, are waived; and b.            $1237.21 will be debited in full on your next due date of June 17, 2016. Once we receive this payment of $1237.21, we will close your Line of Credit as paid in full. Please contact us in order to effect the proposed settlement.  We are unable to make any changes to your account without your authorization. You can give us a call at [redacted] Thank you for giving us the chance to help you. We look forward to hearing from you. Best regards, MoneyKey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
Hello, I submitted a complaint via the Revdex.com site on 01/21/16, id# [redacted] against this Business and I received a reply from them stating that as a one time courtesy to me, they would suspend all accrual interest and fees and close my account for the outstanding balance of $1120.94 They said that they would split the above amount up into 6 payments of $186.77 coinciding with my upcoming pay dates. They said once my payments has cleared my account that they agreed to have my line of credit closed as paid in full. I received this response from them on 02/03/16. This has not happened. I have my bank statements showing that they have been taking different amounts from my account and I am still being charged interest and fees. Can someone please contact me about this . Thanks. I have copies of my statements if I need to present them
Translate
 
 
 
Desired Outcome:
I need this corrected. So far they have taken $ 623.77 from my account, which means I only owe $497.17 more if my balance was $1120.94, nothing more , nothing less. The statement they sent me on 03/25/16 says my balance is $945.48. Clearly im still being charged interest/fees. please HELP!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, the proposed monthly amount of $277.30 is not within reach of my monthly budget.  I am able to pay $200.00 month with a proposed settlement of $1663.82.
Regards,

Dear Ms. [redacted],
  MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated November 10, 2016, through the Revdex.com...

(Revdex.com).
  At MoneyKey, we are committed to consumer satisfaction and take all complaints seriously.
  To make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution.
  For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided.
  We have also included links to our website, where information about our Line of Credit product in Maryland is also provided.
  MONEYKEY
  Please note that MoneyKey offers a Line of Credit in Maryland.
 
State of Maryland Installment Loan license (which permits our Line of Credit product)   https://moneykey.com/licenses/Maryland-state-license.pdf
Rates, terms and conditions of the Line of Credit   https://moneykey.com/online-line-of-credit-maryland.php
  YOUR ACCOUNT
  MoneyKey confirms that you obtained a Line of Credit with a credit limit of $1000.00 and took a draw for $600.00 on October 3, 2016, and an additional draw for $400.00 on October 6, 2016.
  We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to you.
  These terms and conditions included that –
  •          the line of credit accrues interest charged at a rate of 0.06575% per day, calculated on the average daily principal balance. The corresponding annual percentage rate (APR) is 24%;    •          the account will accrue a draw fee equal to 10% of the amount of the withdrawal, which is only applied after a draw is taken;   •          bi-weekly paid customers will be charged a Minimum Account Charge of $15.00 for each $100.00 of their Average Daily Principal Balance as calculated at the close of each billing cycle; and   •          included in each minimum payment is a 5% contribution toward reducing the principal outstanding.   RESOLUTION
  MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely satisfied with your Line of Credit.
 
In consideration of your request, MoneyKey will freeze the principal balance on your account as at your last statement date of November 9, 2016, in the amount of $902.50. This means that–
  a.         any fees and interest that would otherwise have accrued on your account from November 9, 2016, until now, are waived; and
  b.         as you requested, the outstanding principal balance of $902.50 will be split into four (4) installments of $225.62, coinciding with your upcoming pay dates.
  Once these payments have been received by us, we will close your account as paid in full.
  Please contact us in order to affect the proposed settlement.  We are unable to make these changes to your account without your authorization.
  You can call us at [redacted]
  We look forward to hearing from you.
  Best regards,
  MoneyKey

Dear Ms. [redacted],
MoneyKey – TX, Inc. (“MoneyKey”) has received your complaint dated October 31, 2016, through the Revdex.com (Revdex.com).
We are glad that we were able to settle this matter with you directly and address each of your concerns as...

per our telephonic discussion on November 7, 2016.
Should you have any further questions or concerns, please give us a call at [redacted]
Best regards,
MoneyKey

Dear Ms. [redacted], MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated August 1, 2016, through the Revdex.com (Revdex.com). At MoneyKey, we care about customer feedback and...

we take all complaints seriously. We tried to reach you several times by phone and e-mail over the past few days to resolve this matter but have unfortunately been unsuccessful. To make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution for you. For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided.   We have also included links to our website, where information about our Line of Credit product in Maryland is also provided.   MONEYKEY
State of Maryland Installment Loan license (which permits our Line of Credit product)   https://moneykey.com/licenses/Maryland-state-license.pdf
Rates, terms and conditions of the Line of Credit   https://moneykey.com/online-line-of-credit-maryland.php
  RESOLUTION   MoneyKey confirms that you obtained a Line of Credit and took a draw of $950.00 on July 19, 2016. We are committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of Credit.   As a one-time courtesy, MoneyKey will freeze the balance on your account as at your last periodic statement of July 29, 2016, in the amount of $1,182.47. This means that –   a.            any fees and interest that would otherwise have accrued on your account from July 29, 2016, until now, are waived; and   b.            the outstanding balance of $1,182.47 will be split into five installments of $236.49, coinciding with your upcoming pay dates.   Once these payments have been received by us, we will close your account as paid in full.   PLEASE CONTACT US IN ORDER TO EFFECT THE PROPOSED SETTLEMENT. WE ARE UNABLE TO MAKE THESE CHANGES TO YOUR ACCOUNT WITH YOUR AUTHORIZATION.   Give us a call at [redacted]   We look forward to hearing from you.   Best regards,   MoneyKey