Money Key

I have A loan through money key I got the loan because my day old son passed away and I borrowed from them and I have been making payments for year nowWith in this year I have called a couple times to check my balance it wasnt going downSo I was like ok this is high interestMy payments are only a month and I borrowed I have been paying over a year now so I called a couple months ago and the gentleman stated I just finished paying my interest now everything will go to the principal Awesome ok so I call today months later to see my balance and the lady stated wait what 424.00? She explained to me that the that I have paid a month for the last year only goes to interest so I have paid over dollars just in interest Needless to say I'm just not even going to finish paying it back

September 23,
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Re: ID ***
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I am writing in response to your letter dated September 19, via e-mail
I have read the attached materials provided to the Revdex.comThis customer had obtained a loan from MoneyKey pursuant
to our written agreement dated 04/01/We are sorry to hear that the customer had a negative experience while utilizing MoneyKey’s services. After
reviewing the notes on the account, it appears that there was an internal misunderstanding and the customer was not set up to pay the loan in full on the
requested due date of 09/02/
In accordance with our commitment to customer satisfaction, we are fully honoring the customer’s request to issue a credit for the finance fee debited on 09/12/Had the
loan been paid in full as requested on 09/02/2014, the amount being credited would not have been charged to the customer
On behalf of MoneyKey, we offer a sincerely apology for the unpleasant experienceWe believe that the customer should be satisfied as we are adhering to her request. Should you or the customer have any other
questions, please do not hesitate to contact me
Sincerely,
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Good afternoon Ms***,
We have received your response to our reply on the Revdex.com websiteI would like to respond and offer a resolution due to the difficulties you have experienced with this Line of CreditTo explain this Line of Credit a bit further, with every payment that is made, there is a 2% principal payment includedEvery payment you have made has contributed to the reduction of your principal balanceAs detailed on your Periodic Statements, your current principal balance is $The reason you are not seeing an available credit on your Line of Credit is when your interest and fees are added to the outstanding principal balance, the sum is in excess of your available credit limitI have brought your concerns to our executive branch who will be looking at this more closelyTo date, you have made $in payments to your Line of CreditAs a courtesy and under no obligation to do so, we are prepared to have your Line of Credit closed as paid in full as you are not completely satisfied with this productCustomer satisfaction is our number one concern and I will be personally investigating the circumstances around your interactions with MoneyKey to ensure that any errors with the way your account was handled to be corrected immediatelyShould you have any additional questions or concerns, please contact myself directly as I will be personally handling your account going forwardIf you would like to accept the above noted resolution, kindly let me know and I will have your Line of Credit closed as paid in full immediatelyI am available at *** *** *** ** ** *** ** ***
I look forward to hearing from you and having your concerns resolvedBest regards,
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I am writing in response to your letter dated November 17, I have read the letter and description of events provided to the Revdex.com and the notes on the customer’s file at MoneyKeyThis customer had obtained a loan from MoneyKey pursuant to our written agreement
dated 10/30/2014. This customer has a signed loan agreement with the terms contained within, was explained the terms orally at time of origination, and received an e-mail with an explanation prior to her due dateAfter this, the customer made a request for an interest-free loan and filed her complaint Since receiving a letter of complaint from the customer, we have been in contact with the customer and are confident that the customer is now satisfied as the customer has requested to be put on a payment plan from MoneyKey. As such, and in accordance with our commitment to customer satisfaction, we believe that this situation should now be resolvedThe customer should be satisfied as we areadhering to her request for installment plan wherein each installment contains both principal and fee and reduces the principal balance with each successfulpayment Should you or the customer have any other questions, please do not hesitate to contact me. Sincerely,

I am writing in response to your letter dated May 15, 2015. First and foremost we are sorry to hear that this customer had a negative experience with MoneyKey.I have read the attached materials provided to the Revdex.comThis customer had obtained a loan from MoneyKey
pursuant to our written agreement dated January 20, and such was confirmed by customer. Though customer service is top priority for MoneyKey and we strive to offer a desired product for the customer with transparent terms, the facts stated by the customer are contrary to our documented notes and recorded callsWe have written authorization in the form of signed loan documents for all debits to the customer's accountFurthermore, before each signed agreement there was direct contact with the customer or an authorized person to speak on behalf of the customerAll payments were debited successfully in accordance to an agreed upon payment schedule and this acount is closed in good standing.We wish the customer had a more pleasant experience with MoneyKey, but with no error or violation on MoneyKey's part, we cannot offer the requested full refund as all debits were authorized with a signatureAs a gesture of our commitment to customer service, MoneyKey will refund the customer the cost of one overdraft charge as stated in the complaintIf this is satisfactory to close the complaint, please contact MoneyKey to have the amount sent to the bank account on file.Should you or the customer have any other questions, please do not hesitate to contact me. Sincerely,

Good evening Ms***,
Thank you for taking the time to discuss your Line of Credit with me. I am happy that we were able to come to an amicable arrangement for your Line of Credit with MoneyKeyAs discussed, we will be processing payments of $via ACH, on January 25, 2016, February 10, and February 25, Once these payments have successfully cleared your account, MoneyKey agrees to have any remaining balance waived and close the Line of Credit as paid in fullShould you have any questions or concerns, please do not hesitate to contact myself directly at *** *** *** ** ** *** ** ***Best regards
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Tell us why here

Hi, I had gone loan in I think june or july last yearI actually lost my job and when I had talk to someone from money key they started harrasing me and saying they would do this and that if it wasnt paidI then asked for them to,stop contacting me and I would contact them when I started working again and I was able to payThey then started contacting me every other day, and also calling my grandmas house with messages about this happening and that happening.very rude and gave alot of information over the phone to my grandma including my ss number and name and full date of birth

Back in September my car was broken into while in the airport garage while I was out of town and I had a lot of important things in my trunk which was my mistakeNeedless to say my identity was stolen and there was a loan taken it out in my name and with my social security numberThere were three withdraws from my account in the total of My attorney has tried contacting Money Key but was unable to obtain any informationI've read other reviews and have noticed that Money Key's customer service calls people's relatives threatening them and being rudeI refuse for anyone to call being disrespectful over something that I didn't doMy credit is SCREWED now because of the number of things that happened with all my info being stolenI need to know what needs to take place to get this taken care of because what will not going to happen is you guys calling threatening anyone in my family because that's when things will get serious!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please give me till Tuesday of this October 2015, I will have my wife send our files of the money you loaned us and what we have paid so far, iam merely asking for assistance, in paying this down also due to the unfortunate circumstances in my buget and home at this timeThank you
As I've previously explained, I've not heard a word fro money key until last month, in September 2015, were I was only threatened that, I was being sued? I had already paid off my previous loan! That's how I got a new loan of $not 600! Iam out of state with work at this time the best way of communicating with me is thru emailIam happy to pay of my loan with No penaltys at $evey two weeks till this is paid off, due to my wife, having an accident this is the best I can do at this point! I do want to forfill my obligation and then never barrow from money key again

Good afternoon Ms***,My name is *** ***, Director for Payment Solutions at MoneyKeyYour complaint from the Revdex.com was escalated to my office and I wanted to take this opportunity to discuss it with you directly.Please be advised that we take all complaints extremely
seriously and want to ensure that all of our customers are happy with our products and services.I have reviewed all of the email correspondence between yourself and our Payment Solutions team. Notwithstanding the information gathered from my internal investigation, I can see that you are experiencing some financial difficulties and I would like to assist you with this loanYour current outstanding balance is $As a courtesy and under no obligation to do so, we have waived this balanceMoneyKey now considers your loan closed as paid in full and releases you of any and all liability for the remaining balance.We trust that this is a satisfactory resolutionShould you have any questions or concerns, please feel free to contact myself directly at *** *** *** or by replying to this email.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,
My name is *** ***My ID: ***After I contacted you about the money key complaint I had, money key had been increasing the loan amount and charging my account more than twiceI've tried contacting the president's number as listed in the agreement statement only to find it falseI wasn't able to reach him since I placed the complaintInstead I keep receiving statements with increased amountsthey've called my cell, work and home multiple times and have harassed my child on the phoneI will file a police report because this is getting terrifying!
According to the agreement, from 12/11/i should only have $left to payI've paid $on 12/21, and now $so I SHOULD ONLY BE LEFT WITH $But money key has increased it to $769.00!!!
They're taking the money out of my checking account for their own purposes!
I need help!
Please respond back,
thank you

Dear Mr[redacted], We confirm that MoneyKey – MD, Inc("MoneyKey") has received your complaint dated April 19, 2016, through the Revdex.com (Revdex.com)
"">We take all complaints seriously and assure you that we have conducted a thorough internal investigation into your complaint and your account with MoneyKeyOur findings are provided belowUSEFUL INFORMATION For your convenience, we have provided the following:
A link to our State of Maryland Installment Loan license (which permits a Line of Credit product); (https://moneykey.com/licenses/Maryland-state-license.pdf)
A link to the State of Maryland page on our website which clearly outlines the rates, terms and conditions for our Line of Credit product; (https://moneykey.com/online-line-of-credit-maryland.php)
A copy of your electronically signed Line of Credit agreement will be sent to your e-mail address providedINVESTIGATION INTO YOUR ACCOUNT A review of your account with MoneyKey confirmed that you obtained a Line of Credit and took a draw of $on October 26, As part of our investigation, we reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions of the Line of Credit were clearly explained to you and that you agreed to these terms and conditions. These terms and conditions included that –
the minimum payment consists of interest, fees and a 2% contribution to the principal balance; and
additional contributions may be made toward the principal balance at any time by contacting our offices directly
This information is also reflected in your Line of Credit agreement and on the first page of each of your Periodic Statements, which are issued to you prior to every payment due dateRESOLUTION We confirm that on April 18, 2016, our team agreed to settle your account by – 1. freezing your balance as at April 15, 2016; 2. waiving all interest and fees accrued after April 15, As we received the remaining payment on the reduced amount due, your account is now considered closed as paid in fullMoneyKey is committed to treating customers fairly and with respect and, to this end, while we are sorry to hear that you were not satisfied with our product, we are glad that we were able to assist you with settling your accountThank you for giving us the opportunity to address your concernsShould you have any further questions, please do not hesitate to contact our offices directly at [redacted] Best regards, MoneyKey

Dear Ms[redacted],
We are sorry to hear that you had an unpleasant experience with MoneyKeyWe pride ourselves on our worldclass customer service and are disapointed to learn that you didn't feel we provided our intended level of service
"line-height: 1em;">Our records indicate that you called in to our office to advise that you were not going to be able to make your next paymentOur representative let you know that it was not a problem and we could stop the payment from being processed on 10/23/We then believe that he advised you that you are still responsible for the payment and as a courtesy, he could either double up her next payment or split the missed payment in two and process them on your next two due date if that was your preferenceOur notes indicate that you appreciated the help and would like a call back after your scheduled due date to ensure 1) the payment was not processed and 2) discuss how you will make up the missed paymentOur represenatative indicated that it was a pleasant conversation and that you was very grateful for the help
Please kindly let us know if you need anything else or if we can be of service in any other wayWarm regards and thank you for being a customer

Dear Ms. [redacted],  
We confirm that MoneyKey – OH, Inc. has received your complaint dated March 14, 2016 through the Revdex.com (Revdex.com), and has conducted an internal investigation regarding both your complaint and your account.  
We take all...

complaints seriously and wanted to take the opportunity to discuss your complaint with you.  
For your convenience, we have enclosed the following:   ·         A link to our State of Ohio Credit Services Organization license; (https://moneykey.com/licenses/Ohio-CSO-state-license.pdf) ·         A link to the State of Ohio page on our website which clearly outlines the rates, terms and conditions; (https://moneykey.com/online-single-payday-loans-ohio.php)   A copy of your electronically signed credit services and loan agreements will be sent to your e-mail address provided.   Please note that MoneyKey – OH, Inc. is a registered Ohio Credit Services Organization operating pursuant to the Ohio Credit Services Organization Act.  NCP Finance Ohio, LLC is the third party lender that provided you with your loan of $825.00.  MoneyKey – OH, Inc. and NCP Finance Ohio, LLC are not affiliated with one another.   First and foremost, we are investigating your claims concerning the telephonic advice that you say you were given by our agents.  These actions are not condoned by MoneyKey – OH, Inc. and we are in the process of determining exactly what transpired on these calls.   Kindly note that all loans currently issued in Ohio are a Single Payment product, which means that your balance is due in full on your following pay date. Subject to certain conditions being met, there is an option to refinance this loan by paying the finance fee only, adding any principal payment (if you choose) and signing a new loan agreement. Had you paid your loan on the first due date, it would have only cost you $1,071.12.   We understand that you have already spoken with one of our Payment Solution Advisors about your current outstanding balance of $872.25 and have been put on an interest-free payment plan for this amount. Should you have an questions or concerns about your loan or your current payment plan, please do not hesitate to call my office directly at [redacted]   Best regards,
 
[redacted]

Never borrow money from this company the interest rates are astronomical!! I borrowed 300 in June its August and they are still taking money from my account. The agent told me all I would have to pay is 390 back and the loan would be paid off when I called to see what I owed after paying well over 390 I was told I have 11 payments left. Which totals 1200. Who would pay 900 dollars interest on a 300 dollar loan? This cant be legal and now if I dont continue to pay my credit will be affected and they will take legal action as well. This company preys on people with carefully worded contracts and agents who are unclear in the loaning process. Never borrow money from them.

Dear Ms. [redacted],
MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated November 10, 2016, through the Revdex.com (Revdex.com).
We are glad that we were able to settle this matter with you directly and address each of your concerns as per our telephonic discussion on...

November 11, 2016. Should you have any further questions or concerns, please give us a call at [redacted]
Best regards, 
MoneyKey

Dear Ms. Mcgovern, MoneyKey – MD, Inc. (“MoneyKey”) has received your complaint dated June 14, 2016, through the Revdex.com (Revdex.com). At MoneyKey, we care about customer feedback and...

we take all complaints seriously. To make sure that your concerns are fully addressed, we have reviewed your complaint, investigated your account and provided a resolution that we think you will be happy with. For your convenience, we will send you a copy of your Line of Credit agreement to the e-mail address that you have provided. We have also included links to our website, where you will find information about your Line of Credit. MONEYKEY Kindly note that the product that MoneyKey offers in Maryland is a Line of Credit and not a loan, as stated in your complaint.
State of Maryland Installment Loan license (which permits a Line of Credit product)   https://moneykey.com/licenses/Maryland-state-license.pdf
Rates, terms and conditions of the Line of Credit   https://moneykey.com/online-line-of-credit-maryland.php
  YOUR ACCOUNT MoneyKey confirms that you obtained a Line of Credit and took a draw of $600.00 on September 30, 2015. We reviewed the call that was made at the time that your Line of Credit was originated and confirm that the terms and conditions were clearly explained to you and agreed to. These terms and conditions included that – •             the minimum payment on your Line of Credit consists of interest, fees and a 2% contribution to the principal balance; and •             paying off the Line of Credit in full or making any contributions toward the principal balance can be done at any time and without penalty by contacting our offices directly. This information is also reflected in your signed Line of Credit agreement and on the first page of each of your Periodic Statements. Your Periodic Statements are issued to you prior to every payment due date. RESOLUTION MoneyKey is committed to treating consumers fairly and with respect and we understand that you are not completely happy with your Line of Credit. As a one-time courtesy, MoneyKey will freeze the principal balance on your account as at your last periodic statement of June 2, 2016 in the amount of $394.14. This means that – a.            any fees and interest that would otherwise have accrued on your account from June 2, 2016, until now, are waived; and b.            the outstanding principal balance of $394.14 will be split into four installments of $98.53, coinciding with your upcoming pay dates. Once these payments have been received by us, we will close your account as paid in full. Please contact us in order to effect the proposed settlement.  We are unable to make these changes to your account without your authorization. Give us a call at [redacted] We look forward to hearing from you. Best regards, MoneyKey

Money Key was great!! Easy pay back option with low interest. My loan only cost me 44$ because I paid it back right away. Staff was friendly!

Good afternoon Ms. [redacted],My name is [redacted], Director of Payment Solutions at MoneyKey. Your Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely...

seriously and want to ensure our customers are satisfied with both our products and services. We are currently conducting an internal investigation into the source of the reported issues.We have determined that there was an error with your statement issued on December 11th, 2015, which was communicated to you via email. Your payment made on December 10th, 2015 was shown as a delinquent payment, instead of being applied to your balance, which resulted in the increased balance shown on your periodic statement. We are working diligently to have this issue resolved as quickly as possible.As a courtesy, we would like to have your account balance frozen at $588.00, which is your initial balance of $749.52 minus your most recent payment of $161.52. We can have this split into 4 payment of $147.00, coinciding with your next 4 pay dates. Once these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at [redacted] or by replying to this email.Best regards,[redacted]

Good afternoon Ms. [redacted],My name is [redacted], Director of Payment Solutions at MoneyKey. Your Revdex.com complaint was escalated to my attention and I wanted to take an opportunity to discuss it with you personally.First and foremost, we take all customer complaints extremely...

seriously and want to ensure our customers are satisfied with both our products and services.We are sorry to hear that you are not satisfied with your MoneyKey Line of Credit. As a courtesy, we would like to have your account balance frozen at $394.72, which is your initial balance of $751.91 minus your payments totaling $375.85. We can have this split into 3 payment of $125.28, coinciding with your next 3 pay dates. Once these payments have been satisfied, we will have your Line of Credit closed as paid in full.If you would like to accept the proposed payment arrangement or should you want to discuss your account further, kindly contact my office directly at [redacted]or by replying to this email.Best regards,[redacted]