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Monogram Hub, Inc.

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Reviews Monogram Hub, Inc.

Monogram Hub, Inc. Reviews (679)

The Revdex.com rating of A- is misleading I will NEVER do business with this company again I bought a Groupon and ordered a monogram necklace from Monogram Hub The quality was awful It was illegible It looked like a Celtic symbol instead of a monogram I emailed Monogram Hub and after almost a week and a half, no response I called them several times and could never get a person to answer I finally left a message, because the voicemail promises they will respond to you within hours The voicemail also says if you want a faster response than hours, you should send an email Six days after leaving a voicemail and still no response I finally contacted Groupon, since it was impossible to even get a response from Monogram Hub, and Groupon refunded my money My thanks to Groupon for doing this Monogram Hub's "customer service" is nonexistent I would not recommend doing business with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In the course of the several emails exchanged, I asked for a refund times and THEN the rep came back and said "if you need a refund just let us know"I said YESThen the rep came back and said they had optionsI chose the check option and THEN GAVE MY ADDRESS in the SAME EMAIL because I am smart enough to know they would want to confirm thatI then received an email today that said "Please confirm the addressto avoid sending the check to the wrong address"Its like the aren't even reading the mails. I'm just tired of being jerked around
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The items that the customer has acquired are ‘’sales final’’This merchandise is personalized and non refundableDetails regarding these items were made available to the customer before the purchase was madeThese details included dimensions and preview pictures of the itemWe have shipped all items requested by the customer, complying with what was described in both our website and the deal siteThe item was produced according to the specifications detailed and the customer agreed to a sales final contract before completing the purchasing process at our check out section.In an effort to easy the customers malcontent , We will be more than happy to provide an 80% off coupon code that can be used in any future purchase for any non-sale item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because I have been contacted by the company regarding reaching a resolution for this issueI was told by a customer service manager, Mr R***, that my items would be shipped between today and tomorrow and should be delivered in time for ChristmasHowever, I will not feel this issue is resolved until my items are received and meet my expectations.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All items where sent through express shipping (overnight).We managed to deliver on timewe also contacted the customer over the phone and compensated for the situation

All items have shippedThe customer’s desired settlement for financial compensation will not be grantedThe customer acquired promotional codes from a deal site that clearly specified that all orders placed after November the 27th will not arrive for ChristmasAll of these orders initiated
production after the *** of DecemberThe customer’s items shipped on the *** on JanuaryOur customer’s items were built and shipped within our 2-week time period since production initiated after the ***The order date is completely transparent at this point since there was a clear cutoff date made publicThe customer is expressing discontent over the fact that our response time took longer than usualFor this we apologizeThe holiday season comes with a large amount of special orders that require ongoing communication with many customers; this affects our service level by increasing our response timeWe expect understanding and patience, since it is not our intention to take orders and not ship themNonetheless we would like to provide some sort ease to this experienceWe are willing to provide the customer with a form of compensation that we believe it’s fair and up to par with the severity of the issueWe are willing to provide a compensation coupon code that will provide 80% off the total value of any non sale item on our websiteAs opposed to the ones that the customer used, this one is open to a wide variety of items with a similar discountIf the customer is interested please let us know through this channel and we will email this code through our customer support portal

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As a follow up to this complaint rejection:As previously agreed we contacted the customer and spoke on the phone.In terms of the advertisement:We clarified the issue and explained the proper terms that are used in our advertisements and the proper procedures for placing an orderWe are happy to report that we have reached a successful agreement and our explanation satisfied the customers doubts and concerns pertaining the outcomes of a purchase of a personalized upgradeable item should one had occurred. In terms of the customers experience with customer service:We explained to the customer that the added the reason why there was no follow through with her case, was due to the fact that at that particular time, the representative that was assisting her was separated from our staff.This caused a delay while re-assigning the cases that where handled by a representative.The customer informed us that she was not satisfied with the customer service received by this representative.The customer was informed that this representative would no longer represent our company in the future.For all future intents and purpose we considered this issue explained and permanently resolved

We have decided to grant the customers desired settlementPlease expect the order in 2-Weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The items that I received were inferior quality and the "personalization" was poor (the stamp on the front cover was very light). I read on their website that they are interested in customer satisfaction, but I have found that to be quite untrue. This is a quote from their website: Our quality has never failed to exceed our customers expectations and we continue to strive to keep our loyal customers happy* *** *** *** *** I have asked to be refunded for the shipping of the items, as I cannot give such poor quality items away. I believe that their comment: "this is one of our most popular items"is ONLY true because of the increased sales due to the Groupon offer. I would also bet that there have been plenty of complaints to Groupon, as they tend to offer more quality items with reputable merchants. I spent $on postage for items that will go into the trash. If I do not get a refund, I will be contacting my visa company to pursue this. Thank you. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understood the terms and agreed to pay for separate shipping however that was advertising because I did not receive separate shipments that I had to pay for Had I received separate shipments this would be moot; but they took my money for shipments (shipping for parcels) and only sent one shipping So essentially I paid for separate shipments and only received shipment Their duty was to send each shipment separately and they did not This is a violation of the Laundry Lists: representing that work or services have been performed when the work or services were not performed Here the service of separate shipments that I paid in full for were not delivered as promised and paid Failure to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed: had I known that I was going to pay for separate shippings at $and only receive I would not have entered into this transaction These are violations of the DTPA (b)I reject their response and continue to demand a refund for the shipping charges for all other items; I paid for the items and that is not the dispute the dispute is the shipping I paid for each shipping for the items that were sent in one envelope
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Per monogramhub.com they sent me an e-mail on 10/**/stating that I would be receiving tracking information for this itemPer the tracking on the item that I returned to them, it was received by them on (per tracking# ***) this item was received by them on 10/**/I am confused as to why I still don't have my itemThis is unacceptableI want my item by this company and I think that I have been more than patient with them
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I regards to the issue described by our customer *** ***.The customer ordered on December the *** We have made multiple attempts to communicate to our customers that due to the holiday rush our customer service response time has increased , nonetheless issue like this one should be
addressed immediatelyThanks to this justified complaint we where able to locate the customers order and determined that this order was in fact a duplicate order , we have credited the excess charge back to the customer and removed the repeated itemThe customers original order will continue its regular process and re-peat item will not be sent.We apologize for the delayed response , and we thank *** *** for his patience and understanding

I confirmed my address with the company twiceThey have now emailed me to tell me that they responded to the Revdex.com and they are refunding me for the broken item in 5-daysThank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI issued this complaint BEFORE anyone contacted me, therefore their response is invalid.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** *** This acceptance is contingent on receiving the merchandise

We would like to apologize to *** ***The middle of November through the end of December is our busiest time of the year and we are not meeting our goal of answering customers inquires in forty-eight hours. We have researched the complaint
*** *** ordered two monogram necklaces fromus and both have a delivered status on *** website. We found that when replying to *** ***’s initialinquiry our customer service agents misunderstood *** ***'s email and answered her that the order delivered When in fact *** *** was telling us that even though the *** website showed delivered,she had not received the order We answer all inquires in the order they are received. On December *** our customer service department was in contact with *** ***. A replacement order has been placed and will be expedited to *** *** at no additional cost. We have also offered her 70% off any one non-sale item on our website At MonogramHub.com, we take pride in ensuring our customer’s satisfactionWe deeply value your relationship withMonogramhub.com and are committed to providing you with the highest level of service simply because ourcustomers deserve the very best

I purchased three orders from them all separateI received the first one no problem a month later I still have not received the other threeSent a email requesting the status of my other two orders was told I had a balance on my account and my orders were on holdI sent them proof that everything was paid in full and that they needed to refund my credit card or release my orders no replyCan not get a hold of them nowThis company is a scam

We are responding to our customer’s complaintThe customer placed an order; this order was placed on December ***The customer placed the order passed the cutoff date for ChristmasThe item is being built and it is in the final stages of productionIt will be released soon and shipped soonThe
cutoff date for all orders for this deal site was December the ***This is the reason why this item has not shipped yet

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Description: JEWELERS-RETAIL, ONLINE RETAILER

Address: 13 Crampton Avenue, Great Neck, New York, United States, 11023-1128

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