Monro Muffler Brake, Inc.

This letter is in response to the complaint from *** L***, #*** I would like to sincerely apologize to Ms*** for this situation and for how it has been handled so farMs*** has given our company several opportunities to resolve this matter prior to
filing this Revdex.com complaint and I would like to thank her for those opportunities, even though this matter was not resolved through those prior attempts. I was not involved with handling the complaint when Ms*** first contacted our corporate office and spoke with Christina, but after reviewing the situation I completely agree with Ms***’s views on this matterMs*** paid our shop to fix an issue that was not resolved with the work we initially performed; even if the work our shop did perform was needed, it was not the cause of the issue she asked our company to fix I will honor Ms***’s request for a refund of our shop’s work, but I have calculated a slightly different amount that is owed back to herI believe the amount owed back to Ms*** comes to a total of $which should be back to her Master Card account by December 28th, I will also include a $credit towards any future services with our company in hopes that Ms*** will give our company another chance to earn her trust and businessI apologize again for our shop’s mistake and I wish Ms*** the very best moving forwardThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #*** I would like to point out that Mr*** filled out the rebate form himself which very clearly indicates that the tires he purchased only qualifies for the $rebate
Mr*** has been a great customer for a long time and we value the business he has given our company over the yearsDue to Mr***’s extensive history with our company I will honor his request to be refunded for the remaining $he feels he is owed back for our shop’s potential miscommunicationThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** S***, #*** Mr*** was informed by our Customer Service team that he was charged the appropriate price for a full synthetic oil change on this vehicle at our shopWe appreciate Mr***’s
business, but we are unwilling to refund him simply because he states that a dealership has performed the service before for lessMr*** is welcome to provide us with an estimate for the same service for a potential price match refundDetails on our price match policy can be found on the warranty page of our company websiteIf Mr*** is able to provide me with an estimate for the same oil change from a different company, which includes the dealership he has referenced, I will gladly refund him the difference Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** T***, #*** I would like to apologize to Mr*** for the lengthy wait involved with honoring this rebateThis promotion became wildly more popular than we initially expected and we are now unable to
process and send a $rebate card to Mr***I hope this is not an inconvenience to Mr***, but I will need to instead send a check refund to Mr*** for $which will be mailed to him on 2/13/I apologize again to Mr*** for the delay in handling this rebate for himThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #*** The District Manager declined any further compensation beyond the offer on the tiresOur position on this matter and our offer remains the sameThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Where do I fax my documents to? I do not wish to make the document publicI'm not going back to that local store for safety reason because I returned once and they were not niceI did not leave the store happy and they made assumptions on how this car was driven
Regards,
*** ***

This letter is in response to the complaint from *** C***, #***. Performing an oil change would not have any effect on the transmission and Ms*** has already stated that a transmission
shop could not determine that this issue was at all related to the oil change Our company will not take any responsibility for this matter and will not take further action to address this complaint unless Ms*** can provide documentation that details how our shop’s oil change caused the issue with her transmission Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10711591, and find that this resolution is satisfactory to me.
Regards,
Steve Nichol

This letter is in response to the complaint from *** A
*** #***. It is my
understanding that Steve, the District Manager in the Cleveland Ohio area, has
reached out to Ms*** alreadyAccording to Steve, he spoke with
Ms*** and
explained that once she returns our battery to one of our stores we will
process a prorated refund for her We
have not been notified yet of the return of this battery so no refund has been
started for Ms***Thank you for your time,Kyle P***Customer Service Manager

This letter is in response to the complaint from *** ***, #*** Mrs*** contacted our Customer Service Department on May 6th, to discuss this issueMrs*** mentioned at the start of the
conversation that the vehicle in question did not need an oil change for another miles, but that she wanted to take advantage of the $oil change special that we were running at the time because it was such a good dealI looked into this situation with the Store Manager and escalated this to the Market Manager’s attention that same dayThe last oil change our company performed on this vehicle was in June and we did not note any issue with the oil pan or drain plug at that timeAfter investigating this situation, it is my opinion that our company is not the cause of this oil pan being stripped due to the amount of time and mileage in between servicesSince our last service in the vehicle was driven approximately 20,miles; there should have been at least six oil changes performed in between our last oil change and the oil change performed on May 6th The Market Manager contacted Mr*** who claimed to have pictures of the over sized plug and the oil pan being stripped before our serviceOur Market Manager rightfully questioned why the customer would take pictures of an issue the customer is blaming us for causing now and seemingly didn’t know about prior to the oil change on 5/6/At this point I am not offering anything to Mror Mrs*** because I do not feel that this is anything we have caused Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #***
The offer
from our first response still standsIf Ms*** would like to go elsewhere
and purchase tires at full cost, that is her choiceWe wish her the best in
all future matters and we regret not being able to keep her business.
Thank you for your time,
Kyle P***
Customer Service Manager

This letter is in response to the complaint from *** ***
#***
Ms***
has been refunded the entire amount of what she has paid us to resolve her
issueWe have done hundreds of dollars of work for free because the initial
work done did not resolve the issue itselfAt this point we are not willing to
refund Ms*** for the tow billNo further refund will be provided to Ms
***.
Thank you for your time,
*** ***
Customer Service Manager

This letter is in response to the complaint from *** ***, #*** I apologize to Mr*** for the multiple issues that occurred at our shop and the inconvenience that it has causedIt is my understanding that Mr***’s engine shield has been replaced and the
service issues have been corrected at this point; if this is incorrect, I would ask Mr*** to explain what issues are not resolved at this pointPresuming that these issues have been corrected, I would like to offer to refund Mr*** $for his visit on 10/4/and a $credit towards future purchases with any of our shopsIf this is an acceptable resolution for Mr***, I would simply ask that he confirm so through this complaint on the Revdex.com website Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The tierod end and labor I paid *** is what I seek , I have the right to bring my vehicle to anyone I wish number number I went to Monro so I didn't have to pay dealership prices my mistake I paid anyways and it got done right the first time by a competent garageAnd what makes you think after monro replaced a part that didn't fix the problem in the first place that I would go back there ? That why I went to Ford after the problem was still there so I wouldnt get nickel and dimed by Monro , just keep replacing parts till it's fixed on my dime , I think not !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This letter is in response to the complaint from *** *** *** #*** While this claim of damage was denied by *** Insurance, our company is still striving to do all we can for Ms*** ***Our Store Managers, Mariano and Miguel, have offered to repair the vehicle at a discounted price for Ms*** *** in order to help resolve the situation; unfortunately we have not heard back from our customer with an answer yetWe feel that the work done originally was needed, but understanding the frustration of the unexpected issue afterwards, we are trying to work with our customer on the price of the service to correct the issue Thank you for your time, Kyle *** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,I have to mail this paper work to you because I can't get my printer to upload the documentation you requireThank you, *** ***

This letter is in response to the complaint from *** H***, #*** It is my understanding that our Corporate Risk Management Department had issued Mr*** a check for $in early FebruaryI would ask that Mr
*** confirm the check has been received before this complaint is closedI appreciate Mr***’s patience throughout this process Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMechanic put a question mark next to spindle because there is no spindleIt is just a hub
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***