Monro Muffler Brake, Inc.

This letter is in response to the complaint from *** ***, #*** Mr***’s refund of $was processed today, August 3rd, back to his Visa CardThe refund should be back to Mr***’s account within three business days from today’s dateI
apologize for the delay on handling this refund for Mr*** and I wish him the best the very best with all matters moving forward Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I feel that Monro should hold some responsibility BECAUSE they did not complete the jobThe final costs go beyond the cost of just towing from one location to the nextI was informed by the mechanic at *** that the cost of the repairs would cost more than they should because of the extra labor time required due to the way Monro removed the lines and misconnected certain itemsI would not have had to pay much more than expected had the mechanics at Monro not started the job and quit halfway, and connect parts that did not belong connected (as noted on the final bill from *** "Someone had attached the high pressure fuel line to the purge solenoid" which they also had to undo)While Frank informed me that he could not do the job, he failed to inform me that they had started the job or done anything at all to my carFurthermore, over the course of phone calls to the corporate number, representatives continuously attempted to cover the entire situation, claiming my car was never at their shop at all, and then claiming that they had a work order in the system that listed only an oil changeI never had my oil changed at Monro, and I do not see how they would justify needing to send my car elsewhere for an oil changeI also do not see how they justify telling me they could complete a job, beginning the job, making mistakes, and just quittingI believe somebody deserves to be held accountable, not only for the fact that their actions led to a cost almost double what it would have been, but also the lying and cover-ups that ensued afterward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, I do not feel satisfied because the company's insurance did get involved but the insurance company is now saying that they cannot determine if my car had a pre-existing condition or if I received a misdiagnosis in regards to my vehicleHowever, the very first reason why I took my car in for service was because of the over heating issue and the mechanics were the ones who insisted that my car had no over heating issue and that it was safe to driveWith all due respect, I call that a misdiagnosisNow, the insurance company has confirmed that the head gasket blew but, again, they claim to be unable to determine if it was all due to a pre-existing condition or a misdiagnosisIt seems more than obvious that I was misdiagnosed when I was advised not to worry about an over heating problem, encouraged to drive my vehicle, and even convinced that it would be okay to wait until a later date in order to change my vehicle's thermostatTo make matters worse, the insurance company for the mechanics told me that the employees at the shop would contact me themselves in order to appease the situation and try to work with me in regards to my vehicle, but they have not done soI am definitely upset and very displeasedPlease assist me in respect to this situationThank you
Regards,
*** *** ***

This letter is in response to the complaint from *** ***, #***I am truly unsure where Mrs*** is getting the figures she is referencing; she states she paid $1,for the tires, but this obviously cannot be the case since the whole invoice totals $1,after taxI will break down the difference between our invoice and the estimate Mrand Mrs*** providedOur price for the tires mounted and balanced was $compared to the price from Sears of $totaling a difference of $Five percent of the difference added onto $comes to a total of $90.47, plus sales tax will equal $total due back to Mrand Mrs***I believe my Director miscalculated the amount owed back to Mrs*** for this price match and refunded $too much back alreadyI have reviewed all of the documentation involved with this price match and determined that our price match guarantee has been honored already and will not be offering another refund to Mrs*** Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ** ***, #***
We were
first contacted by Ms*** in late April, regarding this matterWe
question why the customer waited over four months to
contact us if this issue
happened immediately after she left our shopOur shop noted that the vehicle
left the shop with oil and transmission fluid leaking, that we only repaired
the primary leaksThe vehicle in question had nearly 200,miles on it when
we last saw it in December of 2014, and we do not believe our work is the
reason the vehicle broke downOur local District Manager attempted to contact
the customer several times to discuss this matter, but his calls were never
returnedWe request that Ms*** provide us with any documentation
she has from this outside shop she went to after our work was doneNo offers
will be made until we have an opportunity to review documentation from the customer’s
mechanic.
Thank you for your time,
*** ***
Customer Service Manager

According to the mechanic of Monro Muffler Brake the Alternator "works fine"However he did not the test the Alternador when the car was running, when the battery light (Check Charging System) comes onDuring the week I visited two different mechanics on different days and the both checked it,
agreeing that the Alternator that installed the Monro Muffler Brake wasn’t a good alternator cost of that alternador in Autozone is $(Duralast Part Number: *** ) but Monro Muffler Brake charged me $plus $for labor which end up not working. I have not paid another mechanic to change it because I do not have the money, the charge for installing another Alternado with another mechanic is $including laborMonro Muffler Brake does not want to change the bad alternator, not willing to accept the bad Alternator that they installedI asked him if they go to give me the money back ($495) if I pay someone else to uninstall it and the manager (jarvis) and the mechanic did not know the name they shouted at me, that they will not refund any money

This letter is in response to the complaint from *** D***, #*** I am unsure what Mr*** is looking for at this point, but as we have explained previously we will not be working on Mr***’s vehicle moving forwardI apologize to Mr*** for the aggravation this situation has caused and I wish him the best in all future matters Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** S***, #*** Ms*** brought her vehicle to us to install tires that she purchased herself and to align her vehicleWe completed this service, and afterwards we
were never contacted directly by Ms*** againShe is stating that days after her service, one of her tires popped and that it is somehow our faultI would ask Ms*** to clarify why she feels we are responsible for thatJust because Ms*** had to purchase tires after our service, it does not mean it is our company’s faultWe will not consider taking any responsibility for this occurrence unless Ms*** has some form of documentation from an automotive repair shop that details how we are responsibleThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #*** Ms*** contacted our corporate headquarters to report this complaint on 2/8/to our Customer Service DepartmentThe Customer Service
Representative that Ms*** dealt with reviewed this matter with our Director of Customer Service who issued a refund for the amount Ms*** paid to *** *** Auto to correct the brake issueA check for $was mailed to Ms*** on 2/15/We consider this a fair resolution and we are not offering anything further to Ms***Thank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from Dee L
***, #***
We will
process a check for the requested amount back to Ms***It will be
mailed to the address listed on this complaintWe apologize for the delay in
processing this refund for her.
Thank you for your time,
*** ***
Customer Service Manager

This letter is in response to the complaint from *** ***, #*** As I stated previously, my superior has already offered Ms*** the refund that he feels is appropriate in this situationI will not authorize more to be refunded to Ms*** than my Director of Customer Service has agreed toMs*** approved our shop to perform this brake work and is getting use of the brakes that we installed on her vehicleMs*** had the opportunity to decline the brake work we recommended, since she felt this wasn’t the cause of the issue, but she did notOur offer still stands to refund $to Ms*** for the outside shop expenses related to the tire issueThank you for your time, Kyle P*** Customer Service Manager

This letter is in response to the complaint from *** ***, #*** Ms*** contacted our corporate headquarters via e-mail in early December regarding this matterMs***’s Visa Card was credited back $on 12/8/2016; this credit should have
posted within three business days from that dayI apologize to Ms*** for this issue and I wish her the best moving forwardThank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.See the attached invoice from *** ***
Regards,
*** ***

This letter is in response to the complaint from *** ***, #***
The vehicle
in question has over 230,miles recorded on the odometerEstimating that
the vehicle’s oil was changed every 4,miles, there would be
oil changes
that have been performed on this vehicleWe do not believe that we solely
responsible for the oil pan needing to be replaced because of thisThe
threading on an aluminum oil pan will wear out over time and we reject the idea
that this was only caused by our one oil changeMr*** states that he has
already purchased the oil pan and wants to be reimbursed for that part as well
as the laborMr*** has taken it upon himself to not contact our
corporate headquarters directly and instead demand reimbursement for where he
chooses to have his oil pan replacedAt this point we are not willing to offer
Mr*** anything as we vehemently disagree that we alone caused this.
Thank you for your time,
Kyle P***
Customer Service Manager

Sorry, the last responce got sent without me feeling it outHit the wrong buttonAnyways, I agree that I talked the the customer service manager, sorry I cant remember his nameI agreed to let them tow my truck somewhere else but I can't withdraw my complaint on the simple fact that the shop they towed my truck to even told them that I DID NOT NEED A REAR BRAKE JOB LIKE THEY WERE SAYING I DID They wanted to charge me $for something I didn't ..not even closeHave around 75% of my rear brakesOh, and I am pretty sure thatbthe alignment that I paid for wasn't performedI can let off of my steering and my truck will bear/pull to the rightWith that said, Ken Towerys (at least the one on Dixie Highway in Louisville,Ky.) Is a jokeSorry that their main customer service does not understand that but thats just what this experience has shown meThe customer service rep that I last talked to was fine and seemd to understand where I was coming from but that does not change the fact that someone was trying to rip me off and got caughtSimple as that.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

This letter is in response to the complaint from *** ***, #*** Ms*** originally came to us with a low brake pedal; we replaced the master cylinder on her vehicle as this was causing her issue at the timeThe issue
remained resolved for a few weeks before she had another issue with her brakesMs*** contacted our Customer Service Department and reported this issueWe recommended that she return to one of our shops so we could perform a complimentary brake inspection and we assured Ms*** that if the issue was related to the work we previously performed we would correct it at no chargeA month later, a second shop of ours in the area found that Ms*** needed pads and rotors on her vehicleDue to the amount of time between the issues, my superior determined that the master cylinder was needed and that we would not be refunding Ms*** for the master cylinder, but we agreed to work with her on the price for the pads and rotorsSince we made that offer we have not heard back from Ms***Our position remains the same and we do not believe our company has made a mistake hereThank you for your time, Kyle P*** Customer Service Manager

When did you take the vehicle back to Monro to have the vehicle checked for possible repairs under warranty?I did not take my vehicle back to Monro during the day warranty period (March 26th to June 24th, 2016) as the problem did not become apparent until October,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for taking care of this in a timely manner
Regards,
*** ***

This letter is in response to the complaint from *** F*, #***In order to address this situation properly I will need *** to forward a copy of the Chevrolet dealership invoice to me so that I can have a chance to review the documentation; I cannot address this complaint further
without that documentationPlease fax a copy of that invoice to ###-###-#### or forward the invoice through the Revdex.com website Thank you for your time, Kyle P*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I already faxed the invoice from Buick as per their request
Regards,
*** ***