Monro Muffler Brake

7/1/ Revdex.com Bryant Woods South Amherst, NY This letter is in response to the complaint from [redacted] E [redacted] , # [redacted] We have a copy of the written estimate and the invoice, both of which have been signed by Ms [redacted] Ms [redacted] has never contacted our corporate office, or attempted to bring this complaint to our attention until this Revdex.com complaint was filedSince we have a signed estimate and a signed invoice we believe that Ms [redacted] approved of all the work to be doneWe will not be doing anything for her at this point Thank you for your time, Kyle Peterson Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] A credit of $was processed to the Visa Card ending in [redacted] on 12/21/Ms [redacted] should have received that credit within two or three business days from that dateI would suggest she contact her credit card company to determine why the credit has not become available yet since our system shows this credit being received on the same day it was issuedThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***They never fixed brakes on the car I can furnish the receiptWhat is there solution

This letter is in response to the complaint from [redacted] , # [redacted] Performing an emissions and state inspection would not cause any issue with the vehicle’s cablesWhile I understand Ms [redacted] ’s frustration with an unexpected automotive issue, the problem that she is experiencing is not anything that our company has causedThe store that Ms [redacted] has visited is under new management and our new Store Manager, Khalid, is more than happy to assist Ms [redacted] with this matter moving forwardOur company will not be taking responsibility for the issues present with Ms [redacted] ’s vehicle and we will not be issuing a refund to her at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] J [redacted] , # [redacted] I cannot find any record of Ms [redacted] contacting our corporate headquarters to seek assistance with resolving this issueAfter speaking with our Store Manager Bill, I believe our shop has assisted Ms [redacted] by discounting several items and by allowing Ms [redacted] to provide her own parts for our shop to installIn early July our shop allowed Ms [redacted] to provide a front differential that our shop installed for her; technically, our policy is not to install customer supplied parts, but understanding the frustration of an unexpected repair like this Bill broke policy to assist Ms [redacted] Over two months later Ms [redacted] returned to our shop stating that her vehicle had a noise and had an issue with her four wheel driveOur shop replaced U-joints at no cost for Ms [redacted] because she had again stressed that the cost of further repairs on this vehicle was becoming an issueMs [redacted] returned in November stating that her vehicle was now not running correctly and was upset that she again had to spend money to repair her vehicleOur shop installed a cap and rotor distributor for Ms [redacted] and did not charge her labor for the installMs [redacted] left the shop happy that day and our shop did not hear any issue until just a few weeks ago when a friend or family member of Ms [redacted] contacted the shop stating the vehicle was ruined and it was our faultOur shop asked Ms [redacted] to bring the vehicle in so we could try and find what was wrong but our request was deniedMs [redacted] states in her complaint that she has proof that this issue is due to our shop’s work, so I am asking her to provide documentation to substantiate her claimsMs [redacted] is welcome to forward the documentation through the Revdex.com website or fax the documentation to my attention at ###-###-####I believe our shop has been very accommodating and I will not be willing to refund anything to Ms [redacted] until she provides documentation from an outside shop that her vehicle’s most recent issue is a result of our work Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had received no reply from this company in response to my complaint The reply they have just issued is evasive and makes no sense Just because they delayed in reply to my complaint does not make the complaint untimely nor invalid There is a year statute of limitations in Maryland regarding such complaints, and not even a year has passed Further, I brought this matter to their attention in a timely manner They have not denied causing the damage, yet simply do not want to be responsible for their actions It is shameful for such a large company to perform is a negligent manner and then seek to escape liability The rim damage was their fault and I have suffered a loss, accordingly I would like to be made whole from this damage In addition, I saw other Revdex.com complaints about this location for the exact same matter and they were resolved Please persue this claim on my behalf Thank you Regards, [redacted] ***

This letter is in response to the complaint from [redacted] , # [redacted] I understand Mr [redacted] ’s concerns and I would ask that if he is not comfortable with returning to one of our shops, that he have an outside company put in writing the issues with the vehicleOnce I have documentation from Mr [redacted] that details potential issues with our work, I will be happy to review itThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] contacted our corporate headquarters on August 10th to report that there was an issue that occurred after we installed a battery in her vehicleOn the very same day our local Market Manager contacted our Customer Service Department to report that he was going to pay to have this corrected at a local Honda DealershipIt is my understanding that our company paid out approximately $to correct this issue at the local Honda Dealership and that this work corrected Ms [redacted] ’s issuesOur Market Manager states that the vehicle was never undriveable and that the rental car issue was never brought up to his attention at any pointAt this point in time I will not be authorizing a reimbursement for Ms [redacted] as we have fixed the issue we caused with the vehicle and I do not have permission to refund the rental car billI apologize to Ms [redacted] for any inconvenience this situation has caused Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] L [redacted] , # [redacted] Our shop reports that Mr [redacted] ’s tire had been punctured by an object while he was driving his vehicle and that this was clearly not a defect in the tireMr [redacted] had been recommended the road hazard coverage, but had declined to purchase this road hazard coverage at the time of the original tire saleWhen Mr [redacted] brought the vehicle back to our shop, the Store Manager on duty offered to sell the road hazard coverage to Mr [redacted] on three tires and warranty out the damaged tire; this saved Mr [redacted] approximately $in totalOur shop did not have to offer this to Mr [redacted] , but did so as a gesture of good customer serviceMr [redacted] ’s tires are now covered by our three year free replacement road hazard coverage which we will not be refunding to himI feel that Mr [redacted] ’s tire issue was handled appropriately by our shop and I do not feel that any refund is justified Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Our position on this matter remains the same and we will not be offering Ms [redacted] any compensation at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] R [redacted] , # [redacted] Mr [redacted] ’s last contact to our corporate headquarters was on the same day that he filed this complaint with the Revdex.comMr [redacted] ’s brakes were replaced on 7/18/and his tires were replaced on 7/19/Mr [redacted] first contacted our corporate headquarters on 7/29/stating that there was a noise coming from his brakes after our service was completedTwo days after Mr [redacted] contacted our corporate headquarters, our Market Manager in the area reported that Mr [redacted] ’s brake issue was correctedIt was not until 8/25/that Mr [redacted] contacted our corporate office again, this time reporting that there was a shaking issue on his vehicleAgain, we asked Justin the local Market Manager to get involved to fix this situationJustin reported back a few days later that after talking with Mr [redacted] and test driving the car with him, we could not duplicate the shaking issue that Mr [redacted] was experiencingMr [redacted] said he wanted a full refund which we stated was not something we would be considering without determining the cause of the issueWe last told Mr [redacted] that if an outside shop could determine that the cause of the issue was due to our work then we would make right on the issue itself either by fixing the issue or refunding him for the fix Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com,BMW of San Antonio has acted in good faith and performed all repairs diagnosed and approved by Mr [redacted] up to this pointAll the repairs were gone over in detail for Mr [redacted] and when the car left it was operating as designed in relation to the repairs we madeThe reality of the situation is the age and mileage of the vehicle it is a BMW with over 170,miles on itIt is very likely the car will continue to have more and more problems related to the age of the vehicle as more repairs are made and not be related to the perceived failure? of? our techs to make repairs.These 750's sold for over $80,new and with the age and mileage of Mr [redacted] s the car currently is probably only worth between $6k-$8k on the open marketWhile BMW's are some of best built and technologically advanced cars built it does not make them impervious to just wearing out.While I can empathize with Mr [redacted] s situation it does not make us liable (or crooked) ? nor give him the right to verbally abuse and curse out our staff (which he did)Even after that we repaired his car with his approval for the unrelated repairs.Sincerely [redacted] GM BMW of San Antonio? ?

While I feel for Mr [redacted] situation we have only performed factory recalls on his car and none of them have had anything to do with the problems Mr [redacted] car hasWe replaced a battery at our expense as a gesture of goodwill even with the number of electrical issues with the car (which more than likely caused the drain on the battery)One of them was a battery cable recall which might of caused the battery to go bad so we replaced it as a courtesy.Mr [redacted] has a 525I with 171,miles on it and we have told him on each visit (times since 2/28/2018) the car needs a good amount of work and he has declined to spend any money with us on needed repairsThese needed repairs will only continue to compound the issues he is having with the car.Again while I feel for Mr [redacted] situation I fail to see where we have any responsibility to? the condition and needed repairs to his carHe did not buy it from us and we have never worked on the car prior to his first visit in February.At this time we have to deny any responsibility and hope the Revdex.com can understand our position in this situationIf I felt we had any responsibility to the situation we would rectify it like we always have!? Thanks [redacted] General Manager? ?

Ok this is what happen I don't have a car anymore they never fixed what the problem wasThey were done with itMy car was not worked on anymore because they could not fix itI had to get a new one per the other note I gave youTHey said it was an electrical problemThey can't locate the problem.I said back in the other notes that I had to get a new car because I had no lights and it kept conking outThey could not find the problem because they even took it to the hyuandai group to find out the problem with the electrical I had not lights or anythingThe one problem that upsets me was that another mechanic fix my car on his own time at the shop and he did something with the wires I thinkBut never really said what the problem wasSo I cannot say what it was that he didI don't recallBut the bottom line is that they really never fixed the issue it ran worse when I picked it up So I had to buy a new carI don't know what else you like to have The bottom line they did not fix my car and I had to buy an new car that cost I have a card that is to use for Monroe and I have a balance of I would think since my car was in opertable and I could not drive it and almost got hitThey would be willing to do stuff for me to make me stay as a customerBut I see they don't Plus now I will not bring my car back there at allThey lost a long time customer

This letter is in response to the complaint from [redacted] , # [redacted] I would ask that Mr [redacted] forward the AAA invoice so that I can have an opportunity to review the documentation and make the correct decision regarding this matter Please forward said documentation through this Revdex.com complaint or fax the invoice directly to my attention at ###-###-####I appreciate your patience in this matter Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When problem occurred in February, I took my car there and they asked for additional money for repair on same issueThey claimed it was belt and other problemsThen I brought the car back homeI have another car which I was using mean whileThe car with problem wasn't even driving itOne of the friend suggested to take it to different shop since it was just laying aroundand they found this was the problemI bought about 6-coolant fluid to keep putting it in, when I noticed it keep goin awaySo I stopped driving it and did not want pay more to car that was oldManager also had called me and said he reviewed it, said shop is rightThen how come other shop didn't come across other problemsIt's very upsetting that, company like this would get away with anything like thisI know I am rightEven manager himself said we have year warranty on serviceBut, that service Didnt last weeksI paid all that only for weeks? I had to take it to different shop to get it done, something they should had done without asking more moneyI should be getting more refund since their service was not satisfied and wasn't completed the right wayFor me it seems more like I take car there, get service done and then take it back again and again pay more moneyJust because they thought so.Regards, [redacted] ***

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] and authorities within our company have already spoken about this matterMs [redacted] wrote a letter to our corporate headquarters and we have come to the agreement that we will refund Ms [redacted] $1,which is the amount she requested in the letter she sent usThis check is set to be processed on 12/23/and will be sent to the address she provided to usWe sincerely apologize for the mistakes that were made and the inconvenience of having to deal with the mistakes we madeWe appreciate Ms [redacted] ’s patience in allowing us to handle this for herThank you for your time,Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] . It is my understanding that Ms. [redacted] has been dealing with Dan and Dustin at our Danville location and she has recently came back to our shop... as of 4/18/2016. In order to try and keep Ms. [redacted] happy, our shop discounted $250.00 off of the labor charge on her most recent invoice and there were no issues present with the vehicle afterwards. We are more than happy to continue to service Ms. [redacted] ’s vehicle and we appreciate her business. As of 4/18/2016 there is no issue with Ms. [redacted] ’s vehicle and I would encourage her to communicate any issues she may have with Dan and Dustin at our shop. Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I cannot find any record of Mr [redacted] visiting any of our shops since and in order to be able to address this situation I will need to review Mr***’s invoiceIf Mr [redacted] can provide me with the shop’s address, invoice number and date of service, I would be happy to look into this situation furtherThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] W [redacted] , # [redacted] If Mr [redacted] would be willing to send me the invoice from Omega Auto Works I would be willing to review that documentation for a potential refund of our workI would like the opportunity to review the documentation before I confirm that our company will be refunding Mr [redacted] for our diagnostic servicePlease forward the documentation through the Revdex.com website, or via fax to my attention at ###-###-#### Thank you for your time, Kyle P [redacted] Customer Service Manager