Monro Muffler Brake

This letter is in response to the complaint from [redacted] , # [redacted] As I had stated before, our shop removed lines that would have needed to be removed regardless of whether it was our shop or the outside shop; due to this, we actually saved the outside shop labor time by not having to remove those linesOur decision is final and we will not be taking any further action to address this complaint or to refund Ms [redacted] Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not agree with their account of the situationThe mechanic that normally works on my car knows that there was nothing wrong with the axleThe axle was not weakThe boot was not damagedThe axle snapped because of the "power braking" methodI want to be refunded for the cost and labor that I paid for the axleAt no time was I ever "happy" with the explanation given to me by the manager at the shopAfter the first motor mount was replaced, the same noise was present never lessened.if the other motor mounts were bad then why wasn't that diagnosed originallyThe mechanics stated that they heard the noise and then they decided to replace the 3rd motor mountI am not normally a difficult customerI understand that it isn't always obvious as to what's wrong with a carBut I truly feel that the axle was broken because of their negligenceI am not interested in a credit for future service

This letter is in response to the complaint from [redacted] ***, # [redacted] We offered to match the prorated estimate from Firestone for Mr***Mr [redacted] chose to go to Firestone to have this prorate done instead of coming back to our locationMr [redacted] is not entitled to a refund because he has already gotten the credit that was due back to himNo offers will be made by our company and we consider this matter closed Thank you for your time, [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not want anyone from Mr Tire to perform any service on my vehicle Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] states that he has work corrected at a shop outside of our company after we last worked on the vehicle on 7/5/We ask that Mr [redacted] supply us with a copy of that outside shop invoice so we can review all of the documentation related to this complaint Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] - [redacted] , # [redacted] A refund of $was processed back to Mr [redacted] ’s Master Card on 2/25/This credit should be back to his account by today’s dateI appreciate Mr [redacted] ’s patience with us throughout this processThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I didn't want to accept the response and have the complaint close on me altogether as no real resolution has been reached at this point I've attached a copy of my receipt from the dealership, [redacted] ***, as requested by MrP [redacted] I sincerely hope this isn't the first time you're hearing about my situation, as I've been assured by the manager/assistant manager on three different occasions that they were taking care of the problem I didn't want to have to go through the Revdex.com, but this was the only option left after getting little-help talking with customer representatives on-site.I do sincerely thank you for your time, though Regards, [redacted]

This letter is in response to the complaint from [redacted] W [redacted] , # [redacted] I would like to apologize to Mr [redacted] for not completing the oil change services on his vehicles correctly the first timeThere is no excuse for the oil filters not being changed, and the appropriate disciplinary action has been taken against the technician responsible for thisOur Director of Customer Service wanted to personally look into this situation because of the severity of the claim that none of the filters were changedMy Director did hold off on issuing the refund until he was done investigating the situation but this was not done to further aggravate or inconvenience Mr [redacted] I apologize for the delay in handling this refund for Mr [redacted] but the full $was processed back to his Visa Card on 10/20/and should be available on his account by today Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] N [redacted] , # [redacted] I apologize to Ms [redacted] for the way this was handled at the store level and I would like to try and make this up to herI would like to send Ms [redacted] a service certificate for $that she can use at any location of ours for any service that we offerI show that two MrTire locations are closer to Ms [redacted] ’s home address than the location she visitedI hope that with this service certificate we can earn the opportunity to gain Ms [redacted] ’s trust and business backThank you for your time, Kyle P [redacted] Customer Service Manager

We are sorry Mr [redacted] feels misguided but this is a very simple agreement and one of? our top selling products to protect BMW owners beyond the manufacturers maintenance planIt is also laid out with initials on each pageI have attached a copy of the agreement with Mr [redacted] initials right below the cancellation clauseThe clause above that goes into how to transfer the coverage which greatly increases the resale value of the vehicleMrStuckey did respond quickly and provided the information asked for but this is an insurance policy held by BMW and the only way to get a cancellation is in the event the car is totaled? Mr [redacted] bought a fantastic car and increased it's resale value with the maintenance protection Mr [redacted] did nothing wrong and insured that all required signatures and initials were signed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.MrTire never told me that my tires needed to be aligned As a consumer that does not have much experience with this, I would assume an alignment would just be part of the service when getting new tires from one place Also, on my visit to MrTire last week they again had on the bottom of my proposal for new tires, "Customer declined alignment, Customer declined insurance" I was never asked about either of these, AGAIN I went to a competitor down the street and they guaranteed their work I didn't have to get insurance on the work, because it is included no matter what If MrTire does not guarantee their work, they should say so! Also, I was informed that I had a bent tire rod which was causing the uneven wear on my tires Mr Tire just bent the rod back to fit rather than ordering a new rod that fit properly Again I was not aware I needed an alignment, insurance, or a new tire rod!I came up with the figure of $because each tire I have had replaced with labor has cost me $with labor, not $ $x is $ Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint To Whom it May Concern, I do not accept the complaint response from Tread Quarters- Monro Muffler Brake for the following reasons My vehicle lost heat immediately after Tread Quarters performed a coolant flush on 3/with aftermarket coolant and has not worked properly since I’ve taken vehicle to the dealership times – each time they have told me that the heater core is blockedSee attached [redacted] Toyota Invoices [redacted] (3/14/17), [redacted] (3/17/17)& (5-23-17) According to [redacted] Toyota, see invoice 952137, “mixing green aftermarket coolant with factory coolant can cause coolant to gel and block passages” and this is a common problem I’ve made Tread Quarters aware of this many times with numerous phone calls and visits back to their store on 3/15/(Tread Quarters Invoice 140670) and 3/25/(Tread Quarters Invoice 140927) Each time, their [redacted] store denied that the heater core was blocked and told me the problem was due to other issues, see Tread Quarters Invoices [redacted] & [redacted] Tread Quarters charged me $on 3/25/for an unnecessary repair that did not fix the no heat problem After having the vehicle re-examined by [redacted] Toyota for a 3rd time, I contacted Tread Quarters corporate office and made arrangements to have the vehicle examined by a different Tread Quarters store which confirmed that the heater core was blocked and was causing the no heat problem and needed to be replacedSee Tread Quarters Invoice on 6-10- I have made numerous phone calls and have emailed Tread Quarters – Monro Muffler Brake’s head of customer complaints I have provided all dealership invoices to Tread Quarters in person Tread Quarters has access to their own records which include their invoice [redacted] from their Cedar Road location which admits the heater core needs to be replaced Tread Quarters’ offer to sell me repairs at a discount to fix the damage that they did to my vehicle is not acceptable I want Tread Quarters to replace the heater core that they blocked by mixing aftermarket coolant with factory coolant at no charge, reimburse me for the unnecessary repairs performed on 3/25/($510.54), reimburse me for the cost of the coolant flush that caused this problem $ Tread Quarters- Monro Muffler Brake clogged my heater core by mixing aftermarket coolant with factory coolant, purposely led me to believe that it was not clogged and additional repairs were needed After paying for the additional repairs, the heater core was still clogged and not producing heat properly [redacted] Toyota confirmed times that the heater core was clogged; a different Tread Quarters location and technician also verified that the heater core was clogged Tread Quarters needs to take responsibility for the damage that they did to my vehicle, fix it at their expense and reimburse me for the unneeded repairs that I was charged for along with the fee for the coolant flush that caused this problem to begin with Respectfully, [redacted] ***

This letter is in response to the complaint from [redacted] ***, # [redacted] After our service was performed Ms [redacted] went to the dealership for an issue that was unrelated to our serviceThe dealership detailed that there were bolts on the frame that were incorrect and cross threaded along with several leaks present on the vehicleThe dealership invoice does not specify any issue with the rack and pinion that we installed and the rack and pinion itself would have been bolted into the firewall, not the frameOur company is not offering any refund at this time because the dealership did not specify any issue with the work we performed, and there is has not been any complaint regarding the tight power steering issue Ms [redacted] came to us with Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] While I cannot say definitively that this issue was, or was not our shop’s doing, I am willing to reimburse Ms [redacted] for the out of pocket expense for having the engine bay cleanedOur shop maintains that the vehicle’s hood was not opened during the service from the day before, which would make sense since our shop only mounted and balanced snow tires In order to process this refund for Ms [redacted] I would need to have a copy of the invoice from that cleaning serviceI would ask that Ms [redacted] forward that invoice through the Revdex.com website, or via fax to my attention at ###-###-####I would be willing to offer Ms [redacted] a $credit toward future services with our company in order to make up for some of the time and inconvenience she experienced as a result of this matterThank you for your time, Kyle P [redacted] Customer Service Manager

I have indeed return on different occasions within a week time span for the repair of the EVAP canisterWhich was never resolvedAt that point I needed a second opinionI took it to my other mechanic which he found other problems with my vechile in which I paid Monro to fix in DecemberIf Monro had fixed the problem from the beginning in which I paid them for multiple of times, I would have never had to go pay someone else to fix the repairs in which Monro failed to repair

This letter is in response to the complaint from [redacted] ***- [redacted] , # [redacted] Mrs***- [redacted] did contact our corporate office in January regarding this matterMrs***- [redacted] was asked to forward documentation from the outside shop where our work was allegedly diagnosed as the cause of the check engine light; to this day we have not received any documentation to support this claimI see no estimate or invoice in our system to support that this vehicle has been brought back to our shop five or more times since the original work was done in NovemberWe will not be refunding Mrs***- [redacted] for work that is under warranty with our company and the vehicle needs to be returned to one of our shop so that it can be fixed under warranty Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Please send us a copy of the invoice where the vehicle passed inspectionWe would appreciate an opportunity to see the invoice and the work done where Ms [redacted] took the vehicle after our service was completed Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] was offered a pro-rate on her tires, hence the 45% discount offeredWe feel this is a fair offer because Ms [redacted] did get use out of her tires and we offered to apply a credit equal to the amount that she did not get out of the tires towards replacement tires with our companyWe have offered to correct the issue with her tires, but Ms [redacted] has denied our offerOur offer stands and we feel that the work we have done on the cooling system was all neededThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] K [redacted] , # [redacted] It is my understanding that Mr [redacted] has been offered and has agreed to a $credit towards replacement tiresHe can return to our location to have any tires he would like installed and use his $creditI would ask Mr [redacted] to contact our shop to schedule an appointment to get this handledThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] G ***, # [redacted] A credit of $was processed back to the [redacted] Credit Card that was used to pay for the servicesThis credit was processed on 9/23/If Mr or Mrs [redacted] would like to look into this matter further they can contact the [redacted] Credit Card company’s Card Services Department at ###-###-####A letter was mailed to the same address listed on this complaint for Mrand Mrs***’s documentation purposes; I am not sure how they did not see the credit or receive the letter we sent them but I apologize either way Thank you for your time,Kyle P [redacted] Customer Service Manager