Monro Muffler Brake

This letter is in response to the complaint from [redacted] ***, # [redacted] I would ask that Ms [redacted] bring her vehicle to a dealership or outside shop of her choosing and pay to have a diagnostic test done to determine what is causing her vehicle’s issuesI will gladly reimburse Ms [redacted] for any diagnostic fees up to $200.00, which should fully cover any expense to have the vehicle diagnosed I would like to apologize to Ms [redacted] for the conflicting information given to her by our previous and current Store Manager and I apologize for any inconvenience this situation has causedIf Ms [redacted] could please forward me the diagnostic invoice, I will reimburse her for that expense and I will let her know of the next step at that time once I have reviewed the outside shop’s findingsThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] T [redacted] , # [redacted] There is no reason why we would not fix items that were in need of replacement had they been found to be problematic when we looked over the vehicleHad our shop been able to duplicate the noise that Mr [redacted] asked us to find, we would have absolutely repaired those components for him at that time I do not agree that our company is responsible for the rear brake issues seeing as though that was the purpose of Mr [redacted] originally coming to our shopWhile admitting no responsibility for the rear brakes, I am willing to refund Mr [redacted] for the $paid to work on the front brakes because this did not resolve the issue he came in withIf Mr [redacted] is willing to accept this offer as a final resolution to this matter, I would ask that he confirm so through this complaint Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] I cannot find any record of a tire sale from that day that matches any information that Mrs [redacted] has providedIn order to move forward I will need to get the customer name on the invoice as well as the invoice numberI will be happy to look into this matter further once I have the correct customer informationThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] A [redacted] , # [redacted] I will process a refund for the $dealership invoice to Ms [redacted] on Friday, January 20thIn order to try to make up for the inconvenience of this situation, I am happy to send Ms [redacted] a $credit towards future services with our company that can be used at any of our locations, for any service that we offerI apologize to Ms [redacted] that we were not able to diagnose this electrical issue ourselves and I look forward to reimbursing her the expense to correct this issue Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] And just to be clear, though I do understand that they did not INTEND to mislead me, IT STILL HAPPENEDAnd it never should haveI will however find that this resolution is satisfactory to me, and accept the refund offered Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable so that I can be done with ever having a relationship with this location and company I have attached the receipt, but I do want to note that I will not be returning to the Calcutta Monro location I would suggest you send an undercover mystery shopper to this location to see the type of people employed there & to see the type of service they are providing which is improper repair work Regards, [redacted] ***

This letter is in response to the complaint from [redacted] Cintron, # [redacted] I would like to apologize to Mr [redacted] for this issue occurring at our shopThere is no reason why this service should not have been completed correctly in the first placeI would like to refund Mr [redacted] $for the oil change that we charged him for on 2/26/and send him a service credit for $that he can use at any location for any service that we offerWhen our company makes an undeniable mistake we will do everything we can to resolve the issue with our customerWhat happened to Mr [redacted] was a sloppy mistake, but is not something that happens regularly with our companyI appreciate Mr [redacted] giving us an opportunity to resolve this issue for him and I look forward to him returning for his automotive needs in the futureThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] L***, # [redacted] This tire would have been replaced at no charge for Ms***, had she purchased the optional road hazard warrantyAs a gesture of good customer service, our shop replaced the tire at a heavily discounted rate when she brought the tire back to us damaged beyond repairTwo weeks after the original service, Ms [redacted] declined the road hazard warranty again while having the damaged tire replacedOur shop has no control over tires being damaged when the customer is driving their vehicle and our shop has done nothing wrong in this caseI will not process the requested refund because our company has done nothing wrong; Ms [redacted] chose not to purchase the road hazard warranty and will need to pay in full for tires if they get damaged againThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] ***, # [redacted] We will issue a credit for $to be used at any of our locations for any service that we offerNo further refunds or credits will be considered; Monro considers this matter closed Thank you for your time, [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] E***, # [redacted] Our shop would have no reason to remove bearing grease from Mr***’s vehicle and our shop would also have no reason to not want Mr [redacted] to pick his vehicle up after it has been completedOur shop has not offered a price adjustment because the items under warranty have already been adjusted on Mr***’s quoteMr [redacted] is welcome to pick his vehicle up and pay the balance due on the work we have completed Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] D***, # [redacted] It has been ten months since Mr [redacted] had been to any of our shops for serviceI cannot find any record of Mr [redacted] contacting our corporate headquarters to report this issue or try to seek assistance in resolving this issueI would ask Mr [redacted] to forward me documentation of this air conditioning issue being fixed so that I can review this matter in its entirety with my superiorThank you for your time, Kyle Pe [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] D [redacted] s, # [redacted] I will honor Mr [redacted] s’ request for a reimbursement and our company owes him an apology for the inappropriate and rude comments made by our Store ManagerI will address the comments made to Mr [redacted] s by Chris at our shop and I assure all parties involved that the appropriate disciplinary action will be taken by our company to address those comments Mr [redacted] s used a Visa Card to pay for our shop’s service and this card will be credited $on 4/25/which should be available on this account within three business days from tomorrow’s dateI apologize again for this issue occurring and the inappropriate way that our Store Manager handled this matterI wish Mr [redacted] s the very best moving forwardThank you for your time, Kyle [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] W [redacted] , # [redacted] One of our Customer Service Representatives has already explained to Ms [redacted] that the only refund we can issue is for the brake pads that were under warranty with our companyA check was mailed on 3/7/to Ms [redacted] , but it was mailed to the wrong address; this check was returned to our corporate headquarters and has been mailed back out to the address listed on this Revdex.com complaintMs [redacted] has stated that we never replaced her calipers in 2013, but the calipers we installed were remanufactured and will essentially look the exact same as the factory calipers that would have come on her vehicleWe have already issued the correct refund amount to Ms [redacted] and I apologize that it has not been delivered to her yet Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from C [redacted] , # [redacted] As I previously stated, I will not accept handwritten notes on a typed invoice from an outside shop as proof of a mistake our shop madeFor all intents and purposes anyone could have added the handwritten notes on Ms [redacted] ’s invoice and I find it suspicious that the issue pertaining to our work was not typed inWhy would an outside shop document all other information and then write in what issue is supposedly caused by our work? I do not accept this documentation and I will not be doing anything for Ms [redacted] at this time Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Brakes are an item that wear over time; the fact that the brakes were not recommended or needed six months ago does not change the fact that they were needed in MayMs [redacted] would have paid the same price for the work in December as she did in May and she is not entitled to a refund for the work performed on her vehicleIf the brakes are grinding, the vehicle needs to be returned to one of our shops to have this issue looked at free of charge under our warrantyI will not be refunding her for the services we performed and I consider this matter fully resolved Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Mr [redacted] has visited our shop two times since Between visits, Mr [redacted] drove approximately 8,miles without rotating his tires and already had driven 16,miles on the tires before the vehicle was brought to our shopOur shop recommended that Mr [redacted] replace his tires on the second visit to our shop, but he declined to have them replaced at that time Months later when Mr [redacted] contacted our corporate headquarters, a discount was offered to him as a gesture of good customer service, but this offer was declinedMr [redacted] has made it very clear that he wants free tires and our company will not be honoring that request for him Mr [redacted] is not entitled to free tires after using them for 25,miles or more, just because he believes that our shop did not rotate the tires once, a year and a half agoI would suggest that Mr [redacted] contact the manufacture of the tires that are currently on his vehicle to start a mileage claim because our company will not be honoring Mr [redacted] ’s requestThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company did refund the labor covering the driver side laborI called and spoke with them when I discovered the problem and they said that they would reimburse the labor for that sideI then asked what happens when I take the other side apart and find the same issue? (which was the case) they did not press bearing in enough to install a retaining clipThis directly caused the failure of the bearings, that being said, the labor for BOTH sides should be reimbursedI did provide the parts, but the actual service /labor was incorrectly completedI feel that I should not have been charged if it wasnt done right, especially now that it caused me to have to redo the whole process at my expenseI am so tired of big wig corporations taking advantage of people Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that the refund is issued back to my credit card within week as stated in Monro's response to this complaintif no refund is issued then I want this complaint to remain open.Regards, [redacted]

This letter is in response to the complaint from [redacted] ***, # [redacted] Ms [redacted] approved our shop to perform the repairs to her vehicle that we recommended she have doneMs [redacted] never contacted our shop with regards to any issue with her service, but we were contacted by a friend of Ms [redacted] asking why we sold the components and services to her that we did Ms [redacted] states in her complaint that an outside shop told her that the services we performed did not need to be doneI question how anyone would know what the vehicle needed, or did not need, after the services were already completedI would like to ask Ms [redacted] to provide documentation from ***’s Service Shop that supports that claimI will not be honoring Ms***’s request for a refund at this time since she approved all of the work to be done at the time of the service and there has been nothing provided to suggest that our shop has done anything incorrectly or inappropriatelyThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from Steve [redacted] , # [redacted] We will gladly refund the amount paid for the road hazard coverage, but we are unable to find an invoice for a [redacted] in our invoice database Please supply a copy of the invoice or the shop address and invoice number so that we can process this refundWe want all involved to know that had Mr [redacted] contacted our corporate headquarters directly about this matter we would have handled this request promptly Thank you for your time, Kyle P [redacted] Customer Service Manager