Monster

I've emailed 3 times now with no response. There is no phone number on the website and half their webpage doesn't work, including the 'contact us' section.

I bought a pair of headphones this February, one side stopped working. They are covered under warranty, but seems to be NO way to get a response from them to figure out how to get a replacement or have them repaired.

From what I can find online, customer service is non-existent. They don't seem to respond to phone calls, tweets, messages or emails.

Hello,
I sent my wireless headphones to monster headquarters as recommended when I sent a photo of the ear piece falling off. My headphone was working perfectly fine, just falling apart and I sent it in good faith of warranty as recommended by Monster. As I said before, I am a repeating customer, spending over $500 in monster products in the past 3 years.
I sent my headphones with hopes of getting them repaired or replaced and waited over 4 weeks after mailing it back to the designated address. Then, no one followed until after I sent numerous of emails.
Finally, I receive replacement headphones that is no where near comparable to what I have; it’s not wireless and not the same sound quality. The headphones they sent retails at $30 and the ones I bought are $199.99.
I cannot get a hold of anyone via phone to place my complaint.

I was given a RMA number to return a $400 speaker. I also paid over $50 for the return of the product that was no longer working and under warranty. I paid for a tracking number. The tracking number shows that the delivery was made. I’ve tried to contact the company by email. No one ever responds. And I can never find a phone number to contact anybody with the company. I would like a brand new speaker and my money back for shipping. Total cost of $450. I have never seen a company that does not have a phone number. This company has stealing from customers

I recently purchased a monster speaker and it gave out so through the warranty I sent it back but now the item is stuck in a warehouse in Ontario, tried numerous times to email and phone with no response, even if they give me a refund or call back or email back to determine what to do next.
Worst customer service ever

As has been repeated so many times in other complaints:
I Bought a bluetooth speaker a year ago. Within the warranty period the speaker failed. I reached out through their customer support website, sent them a copy of the bill, received a warranty authorization and was told to ship the speaker to an address in Milton Ontario. Which I did. it was sent out on the 16th of July and arrived on the 19th at their location. Since then I have emailed 4 times and received no response from them. My speaker has not been replaced as promised and they have my original.
There is no number on their website but I have run across some posted numbers on the web for their customer service. the numbers are either out of service or ask for an extension with no option to 0 out. This company was very quick to ask me to return my product for warranty but have fallen off the face of the earth since then. No idea how to resolve this now.

I ordered and paid $149.95 for Ultra HD black platinum 12 foot HDMI cable on 28 Jul 19. via order #***. As of today, 11 Sep 19, I have not received this product. According to their website it has not shipped yet. I have sent 4 emails and called the customer service number numerous times to no avail, I cannot reach a person to speak with and emails go unanswered. I am very frustrated and would like a refund. I have since ordered this product through another vendor and received it within 5 days. Needless to say I will never do business with this company. Their website talks about customer satisfaction, I have yet to experience that.

Surge Protector product was ordered I did receive confirmation of the order but have not received any further information. The product was ordered on 15 Aug I have tried multiple times to reach the company both by phone and through email with no success.

I contact monster on August 12th about getting a return authorization for a 8 foot HDMI cable that had stop working. On August 19th, I received an email back from monster's customer with my RMA number (***) and details on mailing the HDMI back for repair or replacement. On August 20th, I mailed the cables to MonsterMonster INC ***. According to USPS tracking, the cables were delivered on August 22nd at 2:40 pm. I have contacted Monster customer service department 5 times to find out the status of my return but no one will give me an update. The cables have been at the return center 19 days and I still have not received a replacements or an email with the status of my return.

Monster has never provided the adequate information to begin the warranty process. They have not answered emails, and when they have, they have forwarded me to multiple individuals who state they cannot help. No valid help has been provided.

I sent in a variety of very expensive 4K UHD HDMI cables to be replaced under their lifetime warranty. I was in contact with someone at the company and I got an email confirmation that they had received my box. That was an early May and I have not heard from them since. All my efforts to follow up with them have ended up with them not responding to a single one of my emails. I've tried calling their numbers and they have been either disconnected or ring repeatedly. For a company with a reputation like monster has, this is not something I ever expected. aside from the fact that they boast a lifetime warranty on all their cables this customer service is the worst I've ever had. Not only have they completely disappeared, but my box of $200 worth of cables is still sitting somewhere in there headquarters. so now I'm out approximately 3 4k UHD HDMI cables and I've had to come out of pocket to replace them when this company advertises that they have a lifetime replacement warranty. I either want my cables return to me or the money including tax plus the money for having to replace them.

We purchased Monster Element headphones from ***.
After a year it went complete dead.Battery wont charge.
Monster requested to ship the headphones to them only we read reviews and found out the handling of shipped items is very poor.
We are asking for service agent in Vancouver BC that will provide new battery even if we have to pay.
Contact information for Monster is not available,phone numbers are not answered.
Emails return with auto respond. Wonder if Monster is bancroped.
Customer service do not exist.

On August 1 I purchased a core power 1200 USB wall outlet surge protector, order #***. My credit card was charged on August 1 for the purchase. I've sent 2 emails to the company requesting the status of the shipment, with no response. I've since received a request to review the product, again replying to that email that I have received neither a shipping notice nor the product. The company has failed to reply to both emails and a *** post requesting information on the shipment. This company deserves a very negative rating on Revdex.com for their complete failure at customer service.

I bought a Monster GreenPower Digital PowerCenter MDP 900 from *** on December 1, 2013. It was used in bed room just connect a laptop, a computer monitor, a lamp. Recently, it started have big noise. I checked and found it became very hot and the noise non-stop, even nothing connected to it. Obviously, it's not safe to use it anymore. I contacted the Monster company on July 6, 2019. Two days later, they replied an email and asked where I located. I gave the answer U.S. and my name,address. 3 days later, I got the following reply:

"I would be glad to assist you with a replacement if you are willing to have the defective product sent back to us. In order to return a Monster product/s we must issue an RMA (return merchandise authorization) number. To set this up we will need the following information from you:
First and last name
Shipping address (no P.O. box addresses)
Day time phone number
Product description/model #, if available: Serial Number (S/N), 6 digit inventory number on package, include photos of the item if you are unsure of the model
Brief description of issue with the product.
Please attach a scan, or electronic copy, of the purchase receipt as we will require it for the exchange.
An RMA# will be sent to you via email.
If the item you returned is discontinued and is no longer available, Monster will automatically replace your item with the most comparable item currently manufactured."

I provided all the information they required, and got the reply: "Monster Customer Support is currently closed. We will return August 5, 2019". No any information until Aug 13, I sent an email asked them please to check the case. I only got a one word reply: "receipt?" on Aug 14. I sent them the receipt by email the same day. On Aug 15, I got the following reply:

"Hello,“*** Sound Depot” is not an authorized Monster Dealer. Unfortunately, the warranty is only valid when purchased from an authorized seller. The item will not be exchanged."

I purchased Black Platinum speaker wire from Monster Cable on July 5th at 10:06 p.m. The name was under my girlfriend’s account for the billing statement, and my name was used for the address location. It’s been well over a month now and our credit card has been charged, yet we still have not received the product that we purchased. I have emailed Monster Cable numerous times ( 5 to be exact ) and have made multiple phone call attempts and I haven’t had any success in getting in touch with them.

I have gotten zero replies from the company and my package has been in a state of limbo well over a month. It states that “they are preparing my order for shipment” but it’s never updated and nothing has shipped. We paid $149.95 for the speaker wire, and don’t have what we purchased. Monster Cable on the other hand, got our money very promptly. I’m highly disappointed with the customer service from Monster, especially considering I’ve supported there products for years.

I bought an S300 Bluetooth speaker and it stopped working. Contacted Monster Cable support and received an RMA authorization number (***) and instructions on getting a replacement. Sent the defective product and it was received by Monster Cable on May 27 2019 (Canadapost.ca - ***). I have sent multiple email inquiries requesting a status on my claim to no avail. I have tried calling via phone, also to no avail.

Placed order July 15th I was charged the moment I placed the order. On the 19th I made a inquiry through the Monster Cable Inc Website forum and received this response.
"Hello,Monster Customer Support is currently closed. We will return August 5, 2019 and will reply to your inquiry as soon as possible after that date.Regards,Monster Customer Support"
It is now nearly a month sense the date of placing the order and I have had no other responce. On August 9th I replied to Monster Cable inc's response quoted above; they have deigned to respond.

I came home on Thursday, August 8, 2019 at approximately 2:30 and heard a ticking by my TV. I moved stuff around and when I moved the cable box it stopped, so I assume it was the cable box and called the cable company. I went to the bathroom to come out to my living room filled with smoke, I then started unplugging things and called the fire department. They came to find that the Monster Power Surge Protector had failed internally and started the fire. I have emailed their customer support and tried every number I can find that states is related to them and still have not gotten a response back from their customer support team.

Only giving one star as I can’t leave a zero. Purchased a MATTE RED EDITION Set of earbuds from this company on June 4th and still have not received them. After several attempts to reach out about the order no response or update has been received. I’d stay away from ordering anything from this company. This was a total waste of $39.99 that I’ll likely never get back and I’d imagine I will never receive the product I bought. It’s sad a company can get away with this. Hoping this will save someone some hassle.

I purchased a set of iSport Victory wireless earbuds for $100 40 days ago. The earbuds failed 37 days after purchase: They stopped working mid-use and froze, and now will not power on even after charging. The retailer asked me to contact Monster for warranty service. This has proven impossible.

The contact us page and all links to it generate a 404 error. Digging through the FAQs provides a toll-free number to call. Unfortunately calling this number asks for an extension to a party. There is no company directory option, nor can you speak to an operator. Dialing an invalid extension or "0" results in the call being hung-up.

There is no contact info listed through Revdex.com. Monster is operating like a fly-by-night scam operation, selling defective products with a warranty but having no means to contact them by.

I had sent a $170 HDMI Cable to get fixed or replaced with there forever warranty that they provide. In there warranty it states within 2 weeks of receiving the item in the facility I will be notified of a replacement. It has been over two weeks, and I have been trying to contact the company via support. I had it sent to
***. Unit
***, . ***.
Which was the location the company provided for me to send to to get it checked at for replacement. I keep trying to email the company via support which I have to fill out info about my concern and hoping I get a reply back. I have been sending emails since last week and I have yet gotten a response. I'm just really getting concerned about if I am going to get it replaced, if its lost, etc... I just really want an update cause that cord is expensive ,but I have yet been notified . It was delivered at the location June 21st which was my tracking information has told me.