Monster

I have purchased a pair of iSport ear buds and have been unable to use them because despite claims they do not stay in my ears long enough to use the product. I have searched online as well as stores for replacement buds (maybe a triple flanged bud) that would fit the non standard size of the monster product earbuds and cannot find anything. I tried ordering from the manufacturer and they would not ship to Canada. I called them 3 times and was on the telephone waiting on average for 17 minutes to speak with a person and did not ever get to speak with anyone. I have submitted online requests with the contact us link and nothing. I have not heard anything back from Monster whatsoever and right now I have a set of earbuds that are completely useless to me.

I purchased N-Tune headphones for my son on 12/5/2017. The headphones broke along the hinge. No extreme force was applied, only daily use. The warranted period is one year. I have tried on multiple occasions over the last month to contact the business directly during business hours and always receive a message that all employees are busy and to call back during business hours. I have tried contacting the company via their web site contact form as well and have received no response. The Revdex.com complaint form states "Monster, Inc. has requested that before filing a Revdex.com inquiry, consumers contact them directly at: " with no associated contact information.

I have been trying to contact Monster for over a month now. When I attempt calling I get an automated answering system that gives their hours of operation, I have ALWAYS called during those times. I have left multiple messages for someone to call me back or to contact me someway to no avail. I have filled out their contact us sheet online, and to date no one has attempted to contact me. My issue is that I have a set of CLARITYHD™ HIGH-PERFORMANCE WIRELESS EARBUDS that were given to me as a gift around March of this year. I loved the earbuds until they stopped working, DEAD! I am at my wits end and can not speak to anyone nor will anyone from Monster call me or email me back.

My order#: ***, was placed/dated: OCT/04/2018, at the on-line, monsterstore*** web site. My order confirmation was immediately received approximately (15) minutes later, via auto email reply. The total amount charged to my (*** credit card is: ($330.64). My order status reflects, that of: Un-filled. Problem# (1): All my follow-up phone calls are responded to via answering service; Without live phone contact during regular business days/hours. The company (dose not) respond via, phone call, nor email inquiry. Problem# (2): Customer support/contact(s), (do not) Reply/Respond to my email inquires. Problem# (3): My order was never shipped, or processed. Problem# (4): Monster's website allows you to place an order without fulfillment of that order.

I had bought a coax cable from the company on line store and the product is defective due to a manufacturing defect and I have been trying to contact the manufacture for a replacement product and or ehcnage and no answer to phone calls or nothing. Basic *** the cable is shorting out and I would like the cable replaced with a new one.

I ordered 2 Ultra HD Black Platinum 4K High-Speed HDMI cables w/ Performance Indicators on Monday, September 16th at 11:06 a.m. PST. I selected the standard overnight shipping option and my card was charged for the for the price of the cables and the amount for the overnight shipping. It is now Thursday, September 20th and I have not received my cables. I have tried to call their customer service number several times and no one answers the phones. I have also sent two emails and have not received any replies. The update status page for my order has not been updated since I placed the order. It seems like Monster has taken the money for the product but has not made any attempt to fulfill the order and does not have customer service available in any form to address customer issues. Since having this issue I researched online and have found that Monster has received numerous complaints from numerous customers after several years regarding this issue.

I purchased a pair of Monster Clarity headphones for my son for Christmas from the source with an extended warranty.They broke within the manufacturers one year warranty and tried several times to call monster and it always was a voicemail saying the office was closed, I eventually got a response through email and was advised I would have to pay to ship them back and they would send me a replacement pair. I checked through my shipping # and the headphones arrived at monster well over a month ago and I still have not received the replacement the pair. Still can not get through over phone to speak to someone and the lady who I spoke to with email is not responding to let me know when I will be getting the replacement. It should not take a month and I am starting to wonder if I will ever get them, I will never buy a Monster product again, terrible customer service! Product_Or_Service: Monster clarity headphones

I ordered a pair of elements wireless in-ear headphones on Thursday, August 23 at about 7:30am. I also opted to have them delivered via standard overnight shipping. It is now Saturday, August 25 and my earbuds are still not here despite the fact they are supposed to be. I have emailed Monster multiple times and have called them regarding this issue but have gotten no response. I have been checking to see if there are any updates regarding my order but it appears as if they are not even trying to get it delivered. Also, During this time I found that this company has a history of customer service issues dating back many years.

I’ve been trying to get ahold of someone at their company for weeks, I’ve been calling at different times of the day but it always has the same prerecorded message that I called outside of their business hours (which I don’t) or that they’re at lunch. I think they’re avoiding customers because we’re having too many issues with their products. I’m trying to contact them to resolve a warranty issue. I‘ve had my power surge protector for a few years and a power surge knocked out my HDTV and ***. And since they have a protection plan for their protectors if they don’t prevent power surges from messing up people’s electronics, I wanted to be reimbursed for replacing my damaged items.

Sent in my cables and warranty claim to monster in December 2017. Have heard nothing back. I have left emails and voicemails to no avail.

They made a claim, sent me forms and now I can not get a hold of anyone for a total of three days now when I only have 30 days to complete the process which also might take up to a week to assess damages of one of the two items in question of repair.

I purchased a monster power surge protector in January 2014. Monster has a $500k, 5 year replacement warranty that if anything happens to your electronics while they are plugged into a monster surge protector, then they will replace it. Our TV and AV receiver are plugged into this surge protector and during a light in storm they stopped working. I have tried calling customer service repeatedly and have been unable to get anyone on the phone, even after waiting for over an hour on hold. I have emailed the email address that they specify on their phone number and the email came back as undeliverable. I have emailed the generic contact us email on their website repeatedly and have not received a single response back from anyone. They have a warranty that they need to abide by, but how can I file a warranty claim when I cannot get in contact with a single soul in their company? Also when I call the company, it says their hours of operation are 0700-1645 pacific time. But when I called at 1700 eastern time, it says that the company is closed. This is completely unacceptable.

I purchased a surge protector at *** when I purchased a 3D TV and Blu ray player. The product warranty claimed it would protect my equipment from any surge damage. It also guaranteed replacement or coverage for any connected equipment. The product was connected properly and my warranty was still valid. I had a lightning strike a tree in my yard and cause damage to the connected devices. This occurred in August of 2017. I contacted the company and they demanded I bring the equipment to an authorized repair shop to get an estimate and cause of damage. The repair shop stated on an invoice that the TV & Blu ray player were damaged by a surge. I was then required to ship the defective power center back for testing. I received a letter on October 1st 2017 stating that they were denying my claim based on insufficient evidence of surge damage. I emailed the company on October 6th 2017(no response), October 17th 2017(no response), and again on October 30th and received a response on November 2nd asking for some time to review. After almost two months I emailed again to check on my claim and I still have not received any responses. Its been 3 months now and I believe they are just ignoring me.

I had to have my headphones replaced previously due to a defective hinge. The hinge is made of plastic while the pin is metal, which surprised me because I cannot understand why, on a $300 pair of headphones, such a high stress part would be made of plastic. I have been very protective of these headphones, as they are quite expensive, and they dont leave my home. Additionally, I have barely used these headphones, since during the time it took me to replace the originals, which was over 3 months, I needed headphones to study with so I purchased a pair of other headphones from a different manufacturer. Now, after roughly a month of usage, the exact same part is failing again. And this is in spite of my being very careful removing them to avoid stressing the hinge. They are, at this point, completely unusable again. I tried to contact them, their warranty information page will not load. I tried emailing support, the email submission button, after pressed, goes translucent and does not submit. I visited their *** page, only to find the exact same complaints- both in regards to their website, their avoiding warranty claims, and their headphones snapping at the hinge. The first replacement took months- with long periods of time with no replies. They sent me the same headphones, and now they have the exact same failure with no attempt to remedy. I cannot contact them, and they are not responding to social media. They have responded to others with a social media complaint email through their *** page, but myself and others have received no response.

Hello I bought a monster powerbar and I was told that it has life warranty.Thats why it is expensive. While ago it started making strange noises, I started getting worried if it blows up my TV ,so I stopped using it and went back to *** they advised me contact manufacturer and I did they sent me an email telling me as soon as I provide my address they will send mea new one and gave me the case no*** but this time no warranty well I trusted them. It was Oct 11th 2017 I sent the defected one to their head office without any instruction. On December 2017 I contacted them to ask why I haven't received the replacement. They sent an instruction after this period of time asking me to send it based on new guidelines!! I asked them why you didn't provide this information at that time, Now they are just playing and trying to dig something of my emails to turn down the case.

I mailed my broken isport victory headphones to monster after they had agreed to provide me with the bluetooth version as a replacement since they did not have my wired headphones available. After a month I finally receive a replacement in the mail and instead of the isport victory bluetooth, they have sent me the monster n-lite, some lousy, poorly reviewed wired headset that isn't even part of the isport series. They lied to me in email by not sending the product they had agreed to and never communicated to me that they would be sending me something different. Very dishonest customer service experience.

Surge protector damaged and returned for warranty replacement. Monster accepted return but after repeated email contacts could not correctly list my name or address. Recently received email that replacement had been shipped to unknown name at unknown address. I have spent 3 hours and 6 minutes on hold since November 25th. No human answers their customer service line. Monster customer support form is non-functional on three different browsers. I suspect a scam, wire fraud, or the like.

I returned a defective set of headphones via ***. The RMA is ***. I still haven't received a replacement. I tried to contact through their website and got no response. I bought premium priced headphones and spent $20 to return two sets and I still do not have premium headphones.

I purchased I301xln 4c-4m and I301xln 2c-4m rca cables for well over $350 around 2006. when they started to have signal and sound issues I reached out to Ultimate Electronics (the store I purchased them from) and was told to contact Monster Directly. when contacting Monster around 2008 I was told to expect a box or envelop to return the products to get exact exchange ASAP, but nothing ever came. I called monster again after several months and was told the same thing, that there would be a box or envelop coming in the mail to return the products for full exchange. after a few months of still not receiving a box I had other personal issues arise that prevented me from contacting Monster again for a while. so I tried ultimate electronics and found out they were no longer in business making it even harder to replace these rcas. needless to say im trying to still get these RCA cables replaced with like quality or exact same products.

Contacted Monster Products to process a warranty claim for a power supply that was purchased for a sound system at my church, ***. RMA was issued on Aug. 9, and product was shipped out via *** on Aug 16 and per the *** tracking website, it shows it as delivered on Aug. 21, with proof of delivery signature "***". I contacted customer service directly on Aug. 22 with the tracking informatoin and asked when the RMA would be processed, and was only given a standard issue reply of 7-10 business days. No attempt was made to locate the unit. On Sept. 7, I emailed customer service to check on the status of the RMA. On Sep. 8 the customer service rep told me the package was never delivered. After exchanging information about the tracking and proof of delivery again, was told that a person by the name of "***" does not work at the company. No further explanation or correction was provided. There is no proof of who works there and the only solid evidence (*** delivery confirmation and confirmation of delivery address) is being ignored. This seems to be a repetitive issue when comparing to other complaints at the Revdex.com. Supervisor (First name ***) offered no further rectification. It is my assumption that either my unit has been misplaced/mishandled by Monster employees and they are offering no resolution. This is the epitome of bad customer service. I will never do business with this company again and discourage any others to do business as well. This issue will be escalated to upper management (CEO, etc..) if not rectified.