Monster

I sent two HDMI cables for replacement due to them no longer working under the companies lifetime replacement warranty 4 weeks ago. They do not respond to you in any manner nor do they have a working phone number. This is pathetic to see happen to a company that use to be great when I started doing business with them 19 years ago.

My earbuds quit working during the time they were covered by the manufacturers warranty. I received information on how to return the earbuds from Monster Support: Authorization number: ***. After I sent them back, all communication has ceased. I have emailed numerous times. I have called the phone number provided on the warranty sheet numerous times: no answer.

On 4/25/19 I initiated a warranty return request. This was granted and I was provided with RMA# ***. My product (Item ***) was sent to the address below as instructed.
Monster INC
ATTN: ***
***
***

*hey confirmed receipt of the product on 5/13/19. Since then there has been no contact by the company and no product return despite there emails saying it would take 2-4 weeks. I have since had to go out and purchase new headphones as a replacement has yet to be provided. I have emailed customer service without a response. I have attempted the "Contact Us" feature on their website without a response. I have tried numerous phone lines that have either been disconnected or have a message saying they are in meetings or on holiday and to call back again. This has happened multiple times.

I have purchased a pair of headphones backed with an one time lifetime exchange warranty. I have RMA and contacted Monster and they told me to send in the headphones for RMA. I have sent it in with tracking information and I have confirmed that they have received it through the courier service. However, after sending in my headphones, there is no longer any contact from them. I have emailed them multiple times and they have ignored all of my emails. I have been scammed my headphones as they are not upholding their warranty by taking my headphones and not sending a new pair back.

Monster Store issued an RMA, *** on May 8, 2019 for the return of failed power supply part number HDP 900G 12161900. Item was returned on 17 May 2019 via USPS tracking ***. I have sent multiple e-mail and completed additional on line requests to follow up on the return. To date, no response.

My RMA case *** seems dead AFTER shipping my headphone to Monster
Monster guarantees lifetime warranty on their products. I have a pair of high end Monster Turbine Pro Copper headphone that stopped working. I contacted Monster and provided all the information they needed including the receipt to get an RMA case (***) started. I shipped the product to them as instructed almost 2 months ago and have not heard from them since. I have repeatedly write to inquire about the status with ZERO response. It seems like they decided to just eat my headphone and never respond. It is just outrageous after I went through all the trouble to ship the product back to them.

I ordered a cable from Monster Cable two weeks ago on 5/31/19. My credit card has been billed, I received a confirmation email that the order was received and that I would get another email with shipping information. Over the past two weeks I have made repeated attempts to contact them via email, through their site and through their email address and every one came back because "the domain monsterproducts.com couldn't be found." Must have been 10 emails.

After reading some of the reviews here I am obviously not alone. I just want the product delivered since, y'know . . . I've already paid for it.

I ordered and paid 2 cables on May 27 (Order #***) but never received them, and was never even given a tracking #. I sent two e-mails to the company but nobody responded. There is no number to call the company.

Hi, on 4/22 I shipped 6 Black Platinum HDMI cable in for replacement because of being faulty. RMA# ***. On 4/25 I received an email from Monster saying they received my 6 cables and would and will have my return resolved shortly. I still have the email for proof. Two weeks went by, with nothing so I sent them an email about RMA# ***, and they said my order has been processed and would be shipping soon. Another three weeks later still no cables, so I send them another email. Since then I have never got back any response to my emails. I have sent several more since then, with no response. I have even tried calling them on the phone with two different numbers and they are disconnected. So I don't know if they are out of business or what is going on. However I noticed their website is still up and running. Also there is no phone number on their website. These cables cost me over $800.00 dollars when I bought them. Plus another $21.78 to Fed Ex to ship. They had me ship them to Monster Inc. ***. On my last email I sent I told them if they won't send me my warranty replacement, to at least send me my original cables back. They didn't work good for 4k signals, but they were fine for 1080p signals so I would just use them that way. However they didn't respond to that email either. This is theft if they don't return my cables back. I have bought thousands of dollars of Monster Cable through the years, and I think it is a shame that they treat a customer this way. I appreciate your help on this matter. Thank you, ***.

ordered item surge protector.Order #***.Ordered may 17 2019.company states I could have it within 3days.When ordered,I had email same day saying thankyou for purchase,will notify you when it has been sent.After about 7days I snt email frm there contact email system asking wheres my item.After a few days of no response,I sent another.Called Revdex.com n Omaha and lady gave me the access to file this complaint.She gave me phone *** ot call so I did.Phone system says its been disconnected or not in service.But I reached out for 3rd company contact email 5/31/2019,didnt get a thing.All I want is them telling me its on way and reciieve what I bought

I purchased a monster cable several years ago. The major decision t purchase a monster cable was the lifetime warranty and the ease of replacement. The impression provided by the *** and from monster as well was that all I needed to do was bring the broken cable back to the store and exchange it no questions asked. No proof of purchase required. Since this is what the warranty implied, I did not keep my receipt. Now, monster is unwilling to make good on the warranty. I emailed them (takes 3 weeks for a response) and they are refusing to honor the warranty without proof of purchase which is completely unacceptable.

To whom it may concern,
I purchased from *** on Mon 4/8/2019 11:47 PM a ScreenClean 2.0 CleanTouch 2.0 Clean & Shield System × 1 (order number: *** ). I paid $38.07 USD. I never received this order nor I never received a tracking number info..
I contacted them via email many times, but they never responded back to me and I never received a refund. I don't know what to do. I'd really appreciate if you could help me with this matter.
Thank you

I ordered from the monster store (online) the iSport intensity wireless headphones on 31 March, 2019. Normally I would not inquire so soon about a purchase but they charged my account on 1 April, 2019 and I purchased the next day delivery option (an $18.95 addition). On 3 April I attempted to contact customer service by e-mail and by phone that the order had not even shipped. They never answer their customer service line (***), there is no option for call back, and there is no opportunity to leave a message. The e-mail I sent simply requested information about the order delay. As of 4 April I had yet to receive a response. I again attempted to reach the company by phone but again, a message stated their offices were closed or they were in a meeting. I sent an additional e-mail mid-day on 4 April voicing frustration and requesting a full refund as I am completely dissatisfied with the customer service and want no part in supporting this company. I have yet to receive any contact from Monster and the charge remains on my account as of this filing.

Lightning struck my house in October. I have 2 Monster Power strips at my house protecting my AV equipment both strips failed to protect the equipment that was plugged into it. I reached out to the company via the phone number on their site 1-877-800-8989. I tried for weeks but it always said they were in a meeting or closed. I then contacted them through their warranty page and received a response asking me for information about where I bought the product from. One of the strips they disqualified because they said I bought it from a non-authorized dealer. The other strip they asked me if I wanted to move ahead with the warranty claim and after I said yes I never heard from them again. I have sent multiple emails back to ***@monsterproducts.com and never received a response. I also tried to restart a claim through their page and never received a response. Below I have attached the email string.

Email string

RE: New customer message on November 29, 2018 at 10:27 AM
10 messages

Warranty Claims <***@monsterproducts.com> Mon, Dec 3, 2018 at 7:00 PM
To: "***@gmail.com" <***@gmail.com>

Hello,

Which model surge protectors are they? Reply with photos of the units if you are not sure.

Monsterous Regards,
Monster Customer Support

Statement of Confidentiality
The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. The information may also be legally privileged. This transmission is sent in trust, for the sole purpose of delivery to the intended recipient. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail or at *** and delete this message and its attachments, if any. Thank you.

From: Monster Store (Shopify) <***@shopify.com>
Sent: Thursday, November 29, 2018 10:28 AM
To: Customer Support <***@monsterproducts.com>
Subject: New customer message on November 29, 2018 at 10:27 AM

You received a new message from your online store's contact form.

Email:
***@gmail.com
First Name:
***
Last Name:
***
Country:
United States
Province:
New York
Phone:
***
Category:
Monster Power
Product Name:
***
Subject:
Lightening strike
Body:
I have been trying to reach out to your company for over a month now and I keep getting a voice mail saying to please call back. I have 2 Monster strips and the strips DID NOT protect my equipment. As such I need someone from the warranty dept to call me back.

Sincerely
***
***

*** <***@gmail.com> Tue, Dec 4, 2018 at 9:41 PM
To: Warranty Claims <***@monsterproducts.com>
Hi,

So I have 2 one is mp bpl 1200 sn *** and my other is a hts 1000 mkiii sn ***.

Best,
***
[Quoted text hidden]

Warranty Claims <***@monsterproducts.com> Wed, Dec 5, 2018 at 5:37 PM
To: *** <***@gmail.com>
Hello,

Both units have a 5 year connected equipment warranty. If purchased within this warranty period and you have proof of purchase from an authorized Monster dealer, I would be glad to assist you with setting up a connected equipment warranty claim.
To set this up we ***l need the following information from you:
First and last name
Shipping address (no P.O. box addresses)
Day time phone number
Product description, Serial Number (S/N), 6 digit inventory number (please visit our website to obtain inventory number)
Please attach a scan, or electronic copy, of the purchase receipts as we ***l require them to validate the warranty.
The claim forms ***l be sent to you via email.
Monsterous Regards,
Monster Warranty Claims

Statement of Confidentiality
The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. The information may also be legally privileged. This transmission is sent in trust, for the sole purpose of delivery to the intended recipient. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail or at *** and delete this message and its attachments, if any. Thank you.

[Quoted text hidden]

*** <***@gmail.com> Fri, Dec 7, 2018 at 12:36 PM
To: Warranty Claims <***@monsterproducts.com>
hi Warranty,

Here is the correct picture sorry for the confusion.

***

monster 1200.png
107K

*** <***@gmail.com> Fri, Dec 7, 2018 at 12:39 PM
To: Warranty Claims <***@monsterproducts.com>
Hi Warranty,

I am also attaching the other information for the MKIII to this email so that you can delete all copies of the email which had the picture of the persons arm in it.

***

monster mkiii.PDF
149K

Warranty Claims <***@monsterproducts.com> Fri, Dec 7, 2018 at 4:10 PM
To: *** <***@gmail.com>
Hello,
“FYN Technologies” is not an authorized Monster Dealer. Unfortunately, the warranty is only valid when purchased from an authorized seller. We cannot file a claim for the BPL1200. https://www.***
Would you like to move forward with a claim for the HTS1000MKIII?
Monsterous Regards,
Monster Warranty Claims.
Statement of Confidentiality
The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. The information may also be legally privileged. This transmission is sent in trust, for the sole purpose of delivery to the intended recipient. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail or at *** and delete this message and its attachments, if any. Thank you.

From: *** <***@gmail.com>
Sent: Friday, December 07, 2018 9:37 AM
To: Warranty Claims <***@monsterproducts.com>
Subject: Re: New customer message on November 29, 2018 at 10:27 AM

hi Warranty,
[Quoted text hidden]

*** <***@gmail.com> Fri, Dec 7, 2018 at 5:25 PM
To: Warranty Claims <***@monsterproducts.com>
Yes, please do so.
[Quoted text hidden]

*** <***@gmail.com> Sun, Dec 16, 2018 at 12:32 AM
To: Warranty Claims <***@monsterproducts.com>
Hi,

I still haven't heard back from you about going forward with the other strip.

Wt
[Quoted text hidden]

*** <***@gmail.com> Tue, Dec 18, 2018 at 3:33 PM
To: Warranty Claims <***@monsterproducts.com>
Hi Warranty

I would like to move forward with the claim for the HTS1000MKIII, I have not heard back from your office in over a week, please respond so we can move forward.

***
[Quoted text hidden]

*** <***@gmail.com> Thu, Dec 20, 2018 at 6:59 PM
To: Warranty Claims <***@monsterproducts.com>
Hi warranty,

Can we move forward with the other claim.

Best,
W

Re: New customer message on November 29, 2018 at 10:27 AM. Still awaiting response.
1 message

*** <***@gmail.com> Sat, Jan 5, 2019 at 9:14 AM
To: Warranty Claims <***@monsterproducts.com>
Good morning warranty claims,

I have never heard back from your department. Please respond.

In 2013 I formed a succesful music band and iver the next few years I purchased sevreal hundred dollars worth of monster gold instrument cables, thru *** located in Tampa Fl. The sales pitch used was that at any time these cables failed for whatever reason, they had a lifetime warranty and all you needed to do was bring back the cable to ***. Let me repeat this pitch, ALIFETIME WARRANTY, just bring cable back. I now have a cable, approx worth 50$ and apparently Monster will no longer honor this policy. They insist on having a receipt, which if previously advised was not needed, with a gatauntee of "lifetime", I obviously do not have. I advised them of this in multiple email comunications, photos showing my music collection confirming my business. This is a misleading practice and unethical practice to change the rules on a lyal consumer who purchased a product based on a valid warranty at the time.

I purchased a pair of high-end Monster headphones. They 'died' after 5 uses. Being under warranty, the retailer instructed me to send them directly to Monster for replacement. 3 months later, Monster sends me back a "Firecracker" bluetooth speaker. I need headphones. There is no way to reach a human at this company. The replies to email are brief and NEVER answer the question. I still have this thing called a Firecracker and I've spent hundreds on the original product and shipping and yet, no one at Monster appears willing to clarify this.

I purchased a set of headphones directly from their website as a Christmas gift. The funds were immediately withdrawn from my checking account and I have yet to receive my product. I placed my order on 11/28/18. I wasn’t provided a tracking number, but every time I go back to the email they sent it just says they've received my order and they're working on it. It certainly should have been mailed out by now. I've called the number they provide on their website several times during their normal business and it always leads me to an operator who is “unavailable,” or it says their office is closed for a holiday or they're in a meeting. I did manage to leave one message a week or so ago and have never gotten a call back. I also emailed their customer service branch twice with no response either time. It’s not ok to take someone’s money and not provide goods or services and it's not ok to not respond when someone has reached out to them several times through email and by phone. I’d like this resolved immediately so my son has a gift to open on Christmas.

I purchased a set of headphones directly from their website, not a second party supplier, had the funds immediately withdrawn from my checking account, and have yet to receive my product over 3 weeks later. I wasn’t provided a tracking number, so I couldn’t tell you if they’re just slowly making their way towards me. I’ve called the number they provide on their website several times, which always leads to an operator who is “unavailable,” emailed their customer service branch with no reply, and have reached out to them through 2 of their social media outlets. It’s not ok to take someone’s money and not provide goods or services. I’d like this resolved immediately.

I have been trying to contact Monster for 3 weeks now via telephone during business hours and have not been able to get through to anyone regarding a warranty issue with an HDMI cable that no longer works.

I had purchased the Monster ISport In-Ear Bluetooth Headphones and used them for couple of months and after that they stopped working. I had contacted the Monster customer service in regards to my problem and paid money out of my pocket about $15 to ship them the damaged headphones for them to review and provide me with the replacement. First of all the customer service time always slow with there response and I had to email them multiple times for them to even respond to my email. I feel being a long term customer of Monster they should at least respond to customers inquiries in timely manner. The last communication that I received from monster was that they had shipped the Headphones and I responded to them on (Oct 19, 2018) that I have not received them and they should investigate this. I did not receive a response from them and I had followed up with them on (Nov 1, 2018) in regards to the headphones till today I still have not received a response or any indication of what is happening with my replacement request. I would appreciate if I can be informed of the status of my replacement headphones.