Monterey Financial Services

Monterey Financial is tasked with collecting my yearly payment for Neskowin Creek RV Park so I can't speak to revolving account problems but I had trouble establishing my account on their website. When I called customer Service, Miley just set up my account instead of talking me through it and then she set up my yearly withdrawal. The wait time was short, Miley was efficient and helpful so I give the customer service department 5 stars.

I bought an item through a website that offered a short-term installment solution. I've used these in the past with a handful of companies without issue and never thought I would have one here. The item I purchased was around $600. My monthly installment was right around $60. I made my monthly payments regularly without giving it much thought. However, after awhile, I took notice that my outstanding balance was not reducing at a rate that one would consider normal. I then decided to take a closer look at the account and saw that in some cases, Monterey would apply %100 of the payment to interest. I then reached out to their customer service department and was bluntly told that was in the terms. Shame on me for not being more thorough in reviewing the terms. However, this companies practices are utterly predatory and unethical. Do not use them if you have other options.

Purchased a travel package while in Hawaii, after returning home and payments started this company would help themselves to more than what was owed monthly. I finally got so pissed off I paid them off and NEVER EVER want to hear of them again!

I WOULD NOT RECOMMEND THIS COMPANYI PAID ACCOUNT OFF IN FULL WITHIN DAYSNOW DAYS LATER IT IS SHOWING UP ON MY CREDIT REPORT AS A BALANCE DUE WITH INTEREST ADDED TO ITTHIS HAS NEGATIVELY AFFECTED MY CREDIT SCOREAFTER SPEAKING TO THEM ON THE PHONE, THEY CONFIRMED IT WAS PAID OFF, BUT WAS STILL IN THE PROCESS OF BEING CLOSEDNOT GOOD FOR BUSINESS!!

On 12/1/an account for [redacted] was placed with Monterey Financial for a deferred down payment on her [redacted] accountShe was to pay in full the balance due on December 20, via electronic transfer on her card ending ***We attempted to draft the payment from this card on December 20, however the payment declined We spoke with [redacted] on December 24, and she assured us the money was there and authorized us to draft again from the same account that dayUnfortunately the payment declined a second timeAfter several unreturned phone calls to [redacted] ***, the defaulted balance was placed into Collections on April 29, under account # [redacted] On June 6, [redacted] called our office and set up payment arrangements to satisfy the defaulted balance splitting the payment into two amounts – scheduling half on June 24, and the remaining half on July 8, On June 21, [redacted] called our office and stated she received a new card and changed the payment method to a card ending in ***The June 24th payment drafted successfully On July 6, [redacted] called in and stated she was having financial issues and needed to reschedule her paymentShe then stated she would leave the payment set up on her collection account [redacted] and alter her payment arrangement on her main account ( [redacted] ) insteadHer July 8, payment for account [redacted] declined [redacted] returned our call on July 11, and claimed that her payment should have gone through We informed her that the payment declined and that there would be an insufficient funds fee [redacted] became upset and demanded we waive the feeWe informed her that she was due for the fee and we would not waive it [redacted] set up a payment on July 11, which declined [redacted] called back on July 13, and spoke with the Collection Supervisor who waived a fee as a courtesy and set up the payoff for [redacted] on July 13, on a new card ending in *** Unfortunately this payment declined as well [redacted] has had payments declined on this account and is due for $to pay in full the balanceDue to the excessive declined card payments, we will no longer accept card payments on her accountFurthermore, her main account ( [redacted] ) is currently days past due for the amount of $We will not waive any further fees for [redacted] as per the terms of the contract she is due for them Account [redacted] will continue to report to the credit bureaus as a disputed open collection accountI strongly encourage [redacted] to obtain certified funds and pay the defaulted balance on [redacted] as well as call our office to make arrangements to resolve her past due account ( [redacted] ) Sincerely, [redacted] Collections Manager

In Response to the complaint received: [redacted] entered into a contract with [redacted] on 9-4-(contract attached)The terms of [redacted] ***'s financing are clearly outlined in the contract she entered into, with an amount financed of $over months at an APR of 29.9% The Agreement also clearly outlines the fact that the account would be assigned to Monterey Financial Services under the Notice of Intent to Assign section of the contract [redacted] has been habitually late on her payments since the inception of her loan, and representatives have followed up with her in effort to bring her account in to good standingI apologize if [redacted] feels she has been treated in an unfair manner, but her loan is currently past due for the July & August payment, and efforts have been made by Monterey representatives to work out a payment plan to resolve her delinquencyHer account will be reporting as a delinquent account accordingly, until she has made the necessary arrangements to satisfy her obligation to the contractual terms of the attached contractShe may reach a Monterey Representative toll-free at 877-399-to discuss the matter and a resolution in further detail Sincerely [redacted] Finance Manager Monterey Financial Services Inc

Please do your research before you decide to go with Monterey Financial ServicesI went with them because my credit was not so good and I was in desperate need of a medical loanMy monthly payments of and only between $92-is added to my principal if only the minimum is paidAnd if you are late on your payment the whole amount is added to your interestI called and spoke to a rep and asked why the last two month my entire payment were added to the interestRep stated I had a per diem of $per day! I wish I had done my research before doing business with themBecause one year later with them and my loan has just gone done $1,and have made over $3,in paymentsYou get charge for everything$fee every time you do a web payment, $fee if made by phone, $for reoccurring paymentPlease beware

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I made the payment of to not incur more charges but that doesn't make anything satisfactoryThere wasn't a miscommunication in the store because she stated directly the first month payment is due up frontYou can't mistake that for anything elseI called a lot more than that and spoke with several different peopleYour log books are inaccurateAt the end of the day, it is extortion and you need to get the people at [redacted] on the same page as what I signed and initialed as you stated was not what I was told I was getting not what I would be paying backI was also told I was dealing with [redacted] to them turn around and have to deal with a completely different companyThere are several middle men and no one attempts to help in the resolutionI still feel I paid too much money to have a lease less than days when the original loan was $lessThat's not honoring the ninety daysThen to be told I needed to make a payment in April when again I was told the first payment was made in store, so payment should not have been made until MayI paid $more than the original loan amount and I had the lease/loan for less than daysI don't care how you define it to make yourself look good, it's not fair and it's not honoring the no interest if paid in full within the first days and if you say well it's days, it was paid in full in a month's time and I was still charged interestTherefore, your contract and all those initials were still fraudulent because you didn't honor thatI want the $I overpaid thinking I wouldn't be charged, refunded back to me and that would be satisfactoryAfter that, I will never affiliate myself with this company again] Regards, [redacted]

From: [redacted] *** [redacted] >Date: Tue, Mar 17, at 5:PMSubject: Re: [redacted] To: General Mailbox [redacted] You may want to re read the message As I stated prior the complaint has already been filedPrior to your manager harassing me by email which she was not authorized to do so But if you have a response for me regarding my account please let me know what it is Thank youSent from my iPhone On Mar 17, 2015, at 6:PM, General Mailbox < [redacted] wrote: Thank you for your interest in Revdex.com services From the information below it appears you may wish to file a complaint We encourage you to give the business an opportunity to respond to your dispute and make a good faith effort to resolve it If you feel that has not been done, you are welcome to file a complaint In order to file a formal complaint, you will need to do so either on our website at [redacted] (enter your zip code on the splash page, if you have not done so already, and click on the orange “File a Complaint” button), or I can mail or fax a complaint form to you Feel free to contact me with any questions Have a great day! Revdex.com serving San Diego, Orange & Imperial CountiesViewridge AveSuite 200San Diego, CA 92123-Tel: 858-496-2131Fax: 858-496-2141Email: [redacted] | Start With Trust® On Tue, Mar 17, at 11:AM, [redacted] *** [redacted] wrote: Thank youNow she is contacting me by email as I never authorized and just releasing all info that I owe a debtI never authorized thisSent from my iPhone Begin forwarded message: From: [redacted] Date: March 17, at 12:30:PM CDTTo: " [redacted] Subject: [redacted] I am contacting you in reference to your defaulted contract with [redacted] Per our last conversation, your account has been assigned to our collections department and is immediately due You owe a balance of $including all fees I need you to contact my office today to resolve this matter & avoid continued derogatory credit reporting Thank you, [redacted] Collections Supervisor Monterey Financial Services Avenida de la Plata | Oceanside, CA *** [redacted] *** [redacted] *** [redacted] Visit us online to view your account/make payments at [redacted] This is an attempt to collect a debtAny information obtained will be used for that purpose

In Response to the complaint received: [redacted] did purchase an insulin pump from [redacted] on 1-28- [redacted] assigned the account to Monterey Financial Services Incon 3-3-to act as the third party loan servicing agent for the term of the loanThe only service fees that have been applied to [redacted] ***’s account since the inception of the loan, are the $monthly service fees, which are outlined in his agreement with [redacted] Since the account was placed with Monterey, we have received notification from [redacted] of the rebates [redacted] mentionsWe were notified of a $credit on 4-5-14, and a $payment made directly to [redacted] on 6-20-14, and a $credit on 8-15-All credits were applied to [redacted] account immediately upon notification from [redacted] None of these credits were assessed any additional fees The payment application of [redacted] account does apply any excess payment toward future service feesAll future paid service fees been adjusted towards [redacted] balance at this point, and he currently has a balance of $to pay the account in full, if paid this monthPer Mr ***’s contract, he will be responsible for any additional monthly service fees for any future month, where a balance remainsIt should also be pointed out, that this contract bears no interest, and at no point in time has a representative of Monterey informed [redacted] that any interest was deferredMr [redacted] may reach the department supervisor, [redacted] *** to discuss further Sincerely, [redacted] Manager Monterey Loan Servicing

[redacted] financed repairs done on his vehicle on 10/18/through [redacted] ***The account for the amount financed was placed with Monterey Financial to act as a 3rd party servicer for the term of the contract [redacted] contacted our office on 11/19/14, responding to the letter he received in the mail [redacted] authorized Monterey Financial to debit his checking account on 11/& 12/for his regular monthly payment of $33.20, and authorized the remainder of his early payoff amount of $to be paid 01/10/in order to satisfy the Early Payoff Option, offered in the contractContrary to [redacted] ’s claim, [redacted] did originally request for Monterey to take the final payment on 01/16/15, but then informed the representative that he gets paid on 01/09/15, and authorized the final payment amount to be drafted on 01/10/ The Monterey representative specifically explained to [redacted] that no further action was needed on his part, and that the scheduled payments would be drafted on the authorized dates, and his account would automatically close as paid, as long as all of the payments cleared his account [redacted] questioned the representative if we can take the 12/payment out earlier on 12/The representative explained that there would be a $processing fee to process the payment early, where [redacted] informed the representative he was ok with us debiting the $on 12/ [redacted] called our office on 01/09/and submitted a payment through our automated phone system for the amount of $on his bank card, even though he previously authorized a payment to be drafted on 1-10-in his conversation with the Monterey representative on 11/19/ [redacted] subsequently called Monterey on 01/13/questioning why we attempted to debit an additional paymentThe Monterey representative he spoke with explained that he had authorized a payment to be drafted on 1-10-15, and had additionally set up a payment via the automated phone system (despite being instructed on 11-19-that no further action was needed) Despite the fact that [redacted] did not heed the instruction of the Monterey representative he spoke with on 11-19-14, and made an additional payment on his own accord, Monterey is willing to waive the $NSF fee incurred, and will refund it back to his account Sincerely, [redacted] Loan Servicing Supervisor

The initial calls from [redacted] to schedule a payment occurred at 7:45am and 8:28pm PST, which are not within our hours of operationsThe message she received indicated that the office was closed, gave her our hours of operations and the option to leave a messageShe did leave messages and her calls were returned when we received her messagesUpon our attempts to contact [redacted] we were unable to make contact and left her a message to return our callAt no time did [redacted] attempt to reach me directly on the phone number I provided on my previous responseOn August 07, [redacted] contacted our office during business hours and spoke to a representative who processed a payment for her past due amount and confirmed the account is set to draft again on September 01, Funds need to be available to be withdrawn from [redacted] ***’s account the morning of September 1stIf the funds are not available and the payment is returned the account could be subject to return payment and, possible late fees The payoff on the account as of today is $ Should [redacted] have any further questions she may contact me directly at [redacted] Sincerely, [redacted] Finance Manager

Monterey Financial agrees that the account was paid in full on August 08, Prior to paying the account in full Monterey Financial did not receive a payoff request from [redacted] *** and this caused an over-payment to be made on the accountHad [redacted] *** *** contact us prior to attempting to make a payoff amount, as instructed on our coupon books and other correspondence, we would have been able to provide an accurate payoff amountUpon contacting our office on September 03, [redacted] was notified of the procedure for excess payment being refundedOur standard procedure is to process excess payments each month following the month the payment is received to ensure funds clear and no disputes are received from the consumers bank At no time during the conversation on September 03, did [redacted] request a refund be sent sooner, had she done so a refund would have been requested immediately As of today I have requested for a refund check to be issued in the amount of $and mailed to the most recent address we have on file for [redacted] ***We apologize for any confusion or frustration this has causedShould you wish to discuss this matter further, please feel free to contact me directly, [redacted] Sincerely, [redacted] Finance Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't have time to go back and forth with this company they can go to my mother house and pick up their products I want nothing else to do with themThis is a dishonest company and I dont have time for the drama or the back and forthJust send me a date when the products will be picked up and credit my account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear be We have our credit card statement as well as I have the payment information from their website The contract was signed in August of and the first payment was September 25, 2015, when I asked the customer service rep about that payment she stated she do not know what happened to that payment She also stated that we were behind on January, Febuary, and March payment Now they stated we never paid November, December, and January Our credit card information was stolen inn December (have a letter from bank to confirm this information) we suspect someone from their company but have no proof because no one can explain where are our payments Once again if we were behind on payments [redacted] started in November why did they started calling us in January about missing payments (have cell phone records to prove this information) According to our credit reports they stated we were in gooding standing during the months they stated we were behind in payments; so which one is it were late on our payments or were we in good standing on our payments (have proof of that information as well)? According to our contract we have a grace period of days to make a payment before it is considered late $late fee, why are we charged a $60-late fee? Now as far as July payment it is not problem this company do not update their computer system because a payment was made on July 7, 2015, in the amount of $ We also have phone records to show they were calling us numerous times in a day even with paymets was taken from the credit card, I called the customer service rep stated the system automaticly calls when a payment was due over the weekend, but once again if the payment was automaticly draft why the harassment We are not agreeing to take this contract back to any date and paying any additional payments, they to explain where are our payments that was drafted from our credit card I have tried communicating with this company and did not get any results so any futher communication will be done through the Revdex.com or an attorney.Regards, [redacted]

On June 29, [redacted] placed a defaulted timeshare balance in the amount of $47,for [redacted] *** We mailed out the appropriate initial dunning notice On July 11, [redacted] called our office concerning the debt [redacted] claimed that the account was cancelled verbally and did not have any written proof of the account being cancelled We informed [redacted] that per the terms of the promissory note, the member may cancel within days following the execution of the contract by returning all related documentation received to the Member Services Representative and sending s written notice by certified mail, return receipt requested to [redacted] *** [redacted] claims that the account was cancelled verbally and that she would never pay on this account We marked the account as disputed per FDCPA policy [redacted] called back on July 13, 2016, still claiming the account was cancelled and that she will send an email with proof of the cancellation We then spoke with [redacted] and informed him that we needed proof of cancellation to resolve the account On July 15, [redacted] forwarded an email sent by [redacted] on Novemebr 27, that stated she was requesting to cancel since they had not sold her other timeshare as of yet We informed [redacted] that the email was not confirmation of cancelling the account as it was simply a request to cancel and the request was well outside of the day rescission period We received a cease and desist request from a legal representative attorney claiming to represent [redacted] on July 28, and thus will not be contacting [redacted] concerning this matter any further That being said, we have requested to verify with our client if the account was in fact cancelled as well as requesting a copy of the contract As of today we have not yet received the contract nor a response to the status of cancellation Since [redacted] do not have valid proof that the account was cancelled per the contract terms, the account will continue to report as a disputed open collection account I strongly encourage [redacted] to contact our office to resolve the defaulted balance Sincerely, [redacted] Collections Manager

In response to the complaint received: Ms [redacted] did purchase a Bedroom, Living Room, and Dining Set through [redacted] *** on July 1st, (copy of contract attached)The financing terms are clearly outlined, and Ms [redacted] did have a Days Same as Cash Option, which expired on 9-29-Ms [redacted] did not take advantage of the Same as Cash Option per the terms of the contract, but is still entitled to an interest rebate as she states, which is also clearly outlined under the “Prepayment” portion of her Retail Installment Contract At this point, the balance outstanding is $1,246.63, and Ms [redacted] is entitled to an interest rebate/discount on the balance outstanding, based on the Rule of 78thsSo long as the amount of $(plus the $acquisition fee) is paid by 12-31-14, Ms [redacted] will be entitled to a rebate of $Ms [redacted] would benefit from reviewing the repayment terms outlined in the contract which I’ve attached, and I urge her to contact our office toll-free at ###-###-#### to make the necessary arrangements to take advantage of her early payoff and maximize the amount of the interest rebate she is afforded in the contract terms Sincerely [redacted] Manager Monterey Financial Services Inc

Monterey Collections was hired by the bankruptcy trustee for [redacted] [redacted] to collect on some of their unpaid balances for services rendered Monterey Collections was informed by [redacted] bankruptcy trustee that the patient’s insurance company may have mailed a check to the patient to cover the expense for numerous lab tests that were authorized by the patient’s doctor, instead of mailing the payment to *** Since the check from the insurance for services rendered may have been mailed directly to the patient, the debt remains unpaid and the patient is responsible for the amount of the check received The account was placed with Monterey for the above mentioned unpaid balance and thus we mailed out an initial dunning notice on April 29, to the patient informing the patient of the unpaid laboratory costs [redacted] contacted our office on 05/05/advising that she received our notice and refused to provide any documents to support here claims that she did not receive a check We have flagged the account as disputed and submitted to remove the account from her credit report Should [redacted] provide us with the explanation of benefits (EOB) for the service date of August 7, and if there is no mention of a check being sent to her, then we will cancel the account with no impact on her credit whatsoever We are aware of [redacted] policy to assume all risk for any denied tests and are not pursuing her for any balance other than the insurance check amount that she may have received If the explanation of benefits confirms that [redacted] received a check, she will be responsible for the amount of the check received that should have been previously forwarded to [redacted] Sincerely, [redacted] Collections Division Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If you look at the letter they sent which is not the contractIt states January 1, not the 1st of every monthAs far as im concern they can have the stove and tvI can go buy oneThey never had the right to change my due date but they did without my permission And for them to bring up something from which wasnt with their company has no concern of this matterTo me its childish and unprofoundi've paid more then two something towards the purchase their just trying to get extra money so they can come and get the stove and tv and credit my accountI don't want to have anything else to do with this company it's a fraud and im going to tell everyone I know about them

In response to the complaint received: Monterey Financial Services has no record of [redacted] name in our systemIt could be that we are simply calling a wrong telephone numberIn order to correct this issue, we would need to know the number we are calling (either to identify the reason for the calls, or to correct our files)It does not appear that we have ever called the number [redacted] *** provided in this complaint [redacted] *** may reach out to me directly to resolve this issue at [redacted] and I apologize for any inconvenience in the interim Sincerely [redacted] Manager Monterey Loan Servicing