Monterey Financial Services

*** *** entered an agreement with *** *** *** and agreed to pay $on the 15th of every month beginning in FebruaryShe requested to stop her automatic payments for the month of April and MaySince two month’s payments were not received the account became past dueOn 06/21/
when *** *** spoke to our representative she authorized a payment to be postdated for 06/30/
She did state that she had new account information and needed to update it, however, she did not have it at the momentOur representative explained the payment would be scheduled with the account on file in order to keep her account out of collection review, but she would need to call by the end of the day to change the account number*** *** agreed to call back by 8pm CST; however, she failed to call back
Since she did not call back to update her billing information, the payment ran as agreed on 06/30/*** *** in fact authorized the payment of $If *** *** still wants a refund issued to her checking account ending in ***, her account with *** *** will be three months past due and she will need to pay it through a different methodI encourage *** *** to contact me directly so that we can discuss her payment options more in detailMy toll free number is *** *** ***

In I paid off the remainder of my NexTep Funding loan that went through Monterrey, it wasn't the greatest experience but, I got through itJust recently I did it again, we made the purchase, recently we called to make a one time payment change to the 16th of December so tomorrow, well, on the 12th they tried to pull the money from our Veridian Account, well, we had no clue and all funds are closed off unless money is in checking and it was notIt was in our Savings account knowing we had no upcoming bills til FridayOn Tuesday we got the $charge due to lack of funds in Checking when the pull was initiatedMy girlfriend called our bank to see why and confirm, she then called Monterrey and it was mentioned that it was their fault and they admitted such on their end and they said "within 24-hours" we would receive a call to have this reversedhours later, no callAt about 4:00PM CST she called and they tried to pull the "24-Hour" deal again, we weren't having that, we have now been bounced around to get this reversed to people, the one that was able to "help" Ruth hung up on us when we three-wayed in our bank and were the 26th caller in lineWe have talked to Brooklyn (the worst, she downgraded my girlfriend and I), Carolina, Jessica, Alex and NicoleNone of which was ever helpful and none of which provided and assurance that we would get our money backWe are now turning this into fraud and filing against the company based on the lies, stress and fact this was NOT an approved transaction and they have admitted faultHopefully no one else in the feature goes through what I have, however, with the way it went tonight I assume this is highly likely to happen again at some point to someoneThe account is under my girlfriends name Sarah, I am an authorized person under such

MONTEREY FINANTIAL SERVICES, THEY ARE ROBBER, GET YOUR MONEY AND THEY NEVER RETURNEDDO NOT USE THIS COMPANY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response indicates that delinquent notices were mailed to our address in December 2013, We never received a phone call or notice of any typeWe have made multiple attempts to make the payments, and would gladly set up auto pay as stated beforeIt seems a little far fetched that this is the only company to ever have any issue drafting money from our bank. We have verified all information given was accurate with *** *** *** ***We were also informed that if any money had ever been attempted to draft out of either accounts and the card was declined we would have been charged a returned item fee or nsf fee ,we received no such fee, indicating to us that the payments were going throughI even gave *** the account number and routing informating which I ALSO verified with my bank and had *** repeat back to me ensuring the information was accurate.
After contacting the bank again and once again verifying that Monterey financial never attempted to take any money out the account I asked for the information to make a payment via *** *** This account is now in collection and is ruining my creditI have made many attempts to make a payment and once again instead of trying to assist me this company is continuing to provide poor customer service and stating that the issue is with my bank or card information, the issue was never with my card or bank account the issue is within the company and due to that fact and the fact that in the numerous years I have had midflorida federal credit union have never had any issues like this before, I will not be satisfied until this is no longer impacting my credit in a negative manner.
Regards,
*** ***

My wife and I attended a vacation seminar with Vacation Now For Less, and was told no credit check would be needed for the vacation package because the credit is done in-houseWe later find out that Monterey Financial Services, Incran our credit while we were in their presence at the seminar, being lied toMonterey Financial Services, Incsent a denial letter to each one of us, regretting to inform us that they cannot approve our applicationSo I cancelled the card designated for the monthly payments to prevent automatic withdrawalsBut!!!!!! Even though we were denied credit, they still claim that we owe the money and continue to accrue interest on the account balanceWe never used the vacation services, nor the member portal, but yet we continued to be harassed by Monterey Financial Services, Incwho are very unethical, rude and threatening non-human beingsTo say they are unreasonable to deal with is an understatementWe talked to numerous phone representatives, falsely claiming that they did not run the credit, despite the fact that the denial letter indicates Monterey Financial Services, Incas the sourceWhen attempting to contact them, they are always unreachable, yet they generate outgoing calls to harass us continuouslyThey are genuine scam artists at bestPLEASE STAY AWAY FROM MONTEREY FINANCIAL SERVICES, INCand VACATION NOW FOR LESS, which has since operated under multiple entities or alternate business namesBeware, because their intent is to damage credit reporting to force payment

I purchased a puppy from Puppy’s Galore via a Wags Lending Contract on 10/14/Apparently this contract was serviced by Monterey FinancialI paid this contract in full on 01/12/with *** in Accounts department I expressed to *** that I am in the process of purchasing a home and needed a paid in full letter (I know that it takes time to reflect with the credit bureau, therefore I needed a letter for proof of payment)*** advised that I should receive a letter in business days After waiting over the business days, I called *** back and was advised that there was a code he failed to remove so he placed me on hold to update the codeAfter returning to the line, he stated that now I had to wait another business days for the letter to arrive and that he could not send a letter via emailHe referred me to my online summary accountUpon reviewing my account online, it only reflected my payment made, and indicated to call your number to get my payoffThis would be very misleading to my Mortgage lenderIt also still reflects the account open and a balance on my credit reportFeeling very irritated because *** failed to close out my account on his end causing me to have to place several calls to customer service area AND still not getting the proper documentation I needed, I asked for a managerAfter *** stated there were no managers, he finally placed *** on the line (I’m not sure of her position)I explained to her the situation and that I needed a paid in full letter asap and she indicated that while she will speak to *** about not following through on procedure, she still could not send me a letter and I would have to waitThis came after first arguing with me about policy and procedures and TELLING me what my credit report couldn’t possibly show as it pertains to this accountShe confirmed that the account was just updated to closed TODAY!!! Keep in mind, I paid and called repeatedly but it was just updated by *** TODAY!!! I have not been late with payments and I have paid the account in fullThe tone and argumentative nature of the representatives was offensiveI did my best to stay calm as I am also a customer service representative and make every attempt to be as polite as possible and understand the customers frustration, especially if it was a failure to do my job that cause the frustrationI did not get that empathy from the representatives but instead attitudeThis was not $dollars that I have paid to the company, I have paid quite a bit in interest so it is a profit on their endI will never use the company again because of this experience All I wanted was a letter that reflects that my account is closed and paid in full to provide to my lenderIs this so out of the norm that it cannot be provided by a financial institution?

This company uses tactics to bully They threaten you with a claim that you have a collection action against you and it is extremely difficult to make contact with a humanit took calls to get to a human and when I found out what this was about I said Number one I was never billed which was true and the amount due was not correct from my contractIt turned out that the company I contracted with hired this company to do their billing and they never sent out a bill and then they threatened collection actionOn top of that they mad me go back to the original company to work out the correct amount to be charged when they had it right in front of them They called three times a day every day when I had told them what was going on and not to call till the original company informed them of the correct amount, and to call that company to confirm but NO aThey DID NOT CALL TRAVEL SERVICES THSEY KEPT CALLING ME

In response to the complaint received:
*** *** leased a German Shepard puppy June 17, I have attached a copy of the lease agreement voluntarily
entered into by Ms*** as referenceAs outlined in section “Consumer Leasing Act Disclosures” Ms*** agreed to total payments of $with the total of payments clearly outlined as $5,At the end of the lease term Ms*** would have the option to purchase the pet for an additional $Ms*** agreement to these amounts and all applicable terms within the document was done by her electronic initialing at the bottom of each page and signature on the bottom of page and page of However, the lease itself provides both an early buyout to purchase the pet and save on future cost as well as a termination option in which Ms*** would be required to return the pet to a location that WAGS deems acceptable (Section "Early Purchase Option And Early Termination")In reference to Ms*** concern with the length of time she has been paying, as mentioned above the payment made have been in conjunction with her agreed upon terms and until the she wishes to utilize the early purchase or termination option, she will continue to be charged her regular monthly lease payments
Ms*** has contacted Monterey twice throughout the length of her lease, both within the past months and only to receive the current buyout for that timeOn neither occasions did Ms*** question the amount or leasing termsHad she done so we would have been more than happy to walk her through the terms of the lease at that time The early purchase option is still available and I encourage Ms*** to contact our office, 877-775-3080, to schedule the early purchase payment if that is her intentAs of today the early purchase amount due is $1,
Should Ms*** have any further questions she may contact me directly at 877-775-ext***
Sincerely,
*** ***
Finance Supervisor

All of our calls are recorded at Monterey. I tried searching for the return call made on
10/28/by Dr*** to our corporate number however since we are three
separate call centers, there are hundreds of calls made on that day. I was unable to locate a call from
###-###-#### on that day to be able to listen to the call recording to identify
the individual and address the issue. I
want to have the call reviewed and address it if there is a training
issue. If the individual did in fact
behave rudely, I will provide Dr*** with an apology letter, however I
need to be able to identify who called Dr*** to direct the complaint to
the appropriate department and have it addressed with the individual
involved. If Dr*** can provide me with the phone
number that she called in from, I will be able to search that number on
10/28/and locate the call to listen to it.
Again, it is possible that the number was deleted and if this is the
case Dr*** will not be receiving any further calls. However in order to ensure this I need to
confirm the number we called was in fact made to ###-###-#### and try to locate
the account to remove it completely.
Monterey takes customer service seriously as indicated by our A+ Revdex.com
rating and wants to resolve this matter in a timely manner, however we need to
be able to research it and require the above information to do so
Sincerely,
*** ** ***Collections Manager

Set up on payment to resolve issue, only to find out they give me wrong amount and is my problem When called on why more than set up I was told my problem, and representative was as rude as could be an expressed it in cursing Would not work with them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contract as it was sent to you was not presented to me in its entirety when I signed itWhen the contract was offered to me, I was mislead to believe that with total payments including interest my total paid would be $3,846, which is still a ridiculous amount on its own, but even more astonishing and appalling at $6,I do not understand how it is even legal to charge someone $4,in interest to borrow $2,This is an outrageWhat person in their right mind would agree to terms like this? I also was mislead in that the part that stated *** *** *** planned to place my account with Monterey Financial was not in the initial agreement I "electronically" signed
I am a very thorough person and do research on who I borrow money from and had I known that Monterey was going to be my lender I would have researched them and NEVER have agreed to borrow money from such an awful companyThe initial agreement I signed was just a one page explanation and did not include any of this information and the woman on the phone explained it in such a way that it appeared that I would have this paid off in years, that's months, not In fact, I believe those were her exact wordsThis entire agreement is a sham and after researching this company I am disgusted to find that this has not only happened to me, but to countless other individuals with horror stories of dealing with this awful company As for your "attempts to bring the account current" this does not give you the right to call 2-times per day, and verbally accost your client over the phoneI have spoken with several different "agents" of yours and I don't know what you tell them in training but it is never okay to raise your voice at a client, yell at them, threaten them with "further action", lecture them on what YOU think is right, or try to tell them they HAVE to go obtain a payday loan to make their payment to youThis is most definitely harassmentI want my account transferred to another company immediately and want to deal with Monterey financial no longer, and I want an investigation into their business practices as they appear to be severely unethical
Regards,
*** ***

We currently process thousands of American Express payments
each month via our credit card merchant account without issueThis is the
first complaint we have received from any consumer stating that their American
Express card was being attempted as an “ATM” card
Upon receiving his complaint
we researched the matter with our credit card merchant who confirmed that Mr
***’s payments were submitted as a credit card and received a “declined”
response from American ExpressUnfortunately American Express did not provide
a reason for the declineOur credit card merchant also confirmed that Monterey
Financial does not have the ability to process Mr***’s USAA American
Express card, or any other American Express card, as an “ATM” card transaction
When a payment is submitted via our credit card merchant we provide the
digit American Express card number, card expiration date, name of the customer,
amount of the payment and date to processNowhere in the data file is there
the ability to state “ATM” or “Credit Card.”
To date Mr*** has provided no information showing the
available funds at the time of the draft and we have not received any phone
calls from American Express to discuss his claimsI apologize that Mr***
felt that the representatives he spoke with were rude for not agreeing to waive
his contractually due return payment feeI will review the call recording
involved on the account and have any necessary training completed with the
representatives involved and with the staff as a whole. Despite no
evidence received to date to substantiate Mr***’s claims we have waived
of the return payment fees that have assessed on his accountMr*** can view this adjustment on his account via the website in approximately business hours
As stated in the complaint Mr*** recently changed his
automatic draft to process on a different credit cardMr*** next
scheduled payment is due on August 15, for $
Sincerely,
*** ***
Finance Manager

On March 24,
*** *** electronically signed a
contract with *** *** per the attached. The account was placed with Monterey
Financial for loan servicing with the first payment due on 5/01/(Monterey
Financial does not own the account)
*** *** paid her monthly payments via ACH on time for the first
four payments, and then the 9/1/ACH payment was returned as account
closed. We made multiple attempts via
phone, email and mail to contact *** *** concerning the missing
payment. Finally on 11/5/we spoke
with her and she stated she forgot to call and update us with her new debit
card as she changed banks. She paid the
past due amount and resumed automatic billing from her debit card
On 2/20/her payment came back declined and
we began calling her concerning her past due amount. We did not have contact with her prior to
attempting to draft her 3/20/payment which also declined. *** *** finally responded to Monterey
Financial via email stating that she was having financial hardship and could
only afford to pay $per month on the 18th of each month. We offered to assist her by allowing her to
pay the reduced amount for consecutive months and then resume her regular
scheduled amount of $thereafter
The payments went through until the 11/20/payment which was
declined. We made multiple attempts to
contact *** *** until she finally answered our call on 1/14/14. She claimed she was still having financial
hardship as her unemployment income was reduced. She stated she could not afford more than
$per month and hung up on the rep.
On 2/27/14, we received an email from *** *** now claiming that
*** *** did not fulfill their portion of the contract. She claimed she received phone calls from someone
who supposedly did not help her and she feels she should not have to pay
anymore. We continued to try to
contact her to get specific details of what she was not satisfied with as this
was the first time in two years that she claimed service issues.
The defaulted balance was placed with Monterey
Collections on 4/18/14. We made
multiple attempts to contact *** *** to which our calls were not returned
until 2/9/15. She claimed she was on
disability and could only afford $as a non-use settlement. We informed her that the balance in full was
due and she requested a copy of the contract.
We sent her a copy of the e-signed contract and explained that she is
legally responsible for the debt as it is a legally acceptable authorization
according to the Electronic Signatures in Global and National Commerce Act
enacted by Congress in June 30, 2000.
We explained to her that the contract was
completed by her online and that she acknowledged multiple times in the past
that she was aware of the debt and that it was hers. She is
using buyer’s remorse as an excuse for nonpayment. Furthermore the attached contract has not
been altered as *** *** claims. The
document is a pdf version of the online loan application and there is no cell
phone number even listed on the application.
The IP address listed does reference a computer in the *** *** *** area; however this does not mean that *** *** did not complete
the information and she even acknowledged in the past she was responsible for
the debt. *** *** has not paid any money on the
collections account and all payments made prior on the loan servicing account
were sent to *** *** as Monterey did not and does not own the
account.
The account will continue to report as a disputed
collection account as buyer’s remorse is not a valid reason to get out of a
contract. I strongly urge *** *** to
contact our office to set up arrangements to cure the defaulted balance. Should you have any further questions,
please feel free to contact me
Sincerely,
*** ** ***
Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Monterey Financial's employee's only proposed action was for us to call him directly. I don't feel that that would create any resolutionIn his last response, the employee blames us for creating an inaccurate payoff amountAs I have stated before, the overage with Monterey Financial was the most accurate and the lowest dollar amount of all our refinancesThe employee doesn't seem to understand the process of refinancing a loanThe new lender requests a day payoff or daily interest amount and THEY are in control of the calculations and when the loan closes, not the customerHowever, the employee continues to blame the customer
The employee continues to blame the customer by restating that my wife never asked for a check to be mailedWe have listened to the attached audioMy wife called to ask for the check, but the customer service agent right away stated that a check would be mailed out at the end of the following month without asking why she was callingWhen my wife questioned her, she said that she couldn't send it til thenStill, the sole reason that my wife called was to retrieve the overpayment
At this point we have received the check from Monterey Financial almost two months after the loan was paid offAs we stated previously, Monterey Financial's policy of holding on to overpayments is unreasonable and is different from every other company we have dealt withIt was for that reason that we contacted Revdex.comThis employee's attitude is blaming and adversarialWe believe that he absolutely failed in his mission to provide customer serviceWe had zero fault in this matter and yet the employee blamed us multiple times, sending multiple responses making us wrongThis is an absurd way to do business!! It would've been way more effective for him to restate the policy and say they would review itI would be horrified by his behavior if I owned this companyI really hope the company provides him coaching before he loses more business for them
We will never do business with Monterey Financial againWe will also go out of our way to tell our network in the education field, never to do business with Monterey FinancialWe don't have any further requests regarding this matter and appreciate all that Revdex.com has done thus far
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are not making any offersOnly lies to keep their A+ rating with the Revdex.comClick the links below to find what they are REALLY all about.***
***
***There are thousands more sites just like the one's above complaining of Monterey's fraud & poor business tactics.Don't let this company fool such a reputable company such as the Revdex.com as they apparently have been all along to fraud their A+ rating with you.I don't know anything about any e signature or whatever they are claiming I signed.As I said I am willing to pay $at a competitive interest rate but I'm not renting my puppy so I'm NOT paying rental fee's...ie: $become $in Montereys fraudulent world.I intend to file a civil suit if this matter is not resolved
Regards,
*** ***

These people sold my loan to another company and did not inform me I found out a few months later when I looked at me balance and could not find any current information on their website When I called to inquire, the woman who answered my call was rude and unhelpful Stay away from this business if you have a chocie!

Hello, I am very frustrated with this companyI financed my puppy with wags financial which then transferred my account to this companyI was told I would have months without interest which turned out to not be true at allI agreed to this because I had already purchased my puppy and did not want my credit to get damagedI had a few late payments which they told me I had to pay for and I didNow they are charging me a fee for my credit card which was on auto debit, because it got declined, even though I made my payment with a different card on the due dateWhat company charges a decline fee on the card? But what frustrated me the most about this company was the way both associates I spoke with over the phone treated meThe lady hung up on me, and disrespected me the entire call, she did not let me speak and interrupted me whenever she got a chanceThis company is bot ethical at all and will try to get your money whenever they can!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This is not a valid chargeWe did not sign a promissory noteI did call and cancel our membership, leaving a message with Resorts Anytime and faxing a letter to themIt was not within the day timeframe as mentioned, but as I stated before, we received zero membership material within the aforementioned daysAgain, I dispute all charges, and seeing as how this has already negatively affected our credit, I am prepared to do everything to fight these fraudulent chargesAt this time, we will consider a settlement of $to be done with this situationIf this is not acceptable we will move forward with other avenues of resolution.]
Regards,
*** ***

*** *** *** financed a water purification system through *** *** which was sold to Monterey Financial on 12/17/09. *** *** defaulted on the contract with Monterey Financial and the defaulted balance was transferred to Monterey Collections
on 8/23/13. At the time of default the payoff balance, including principal and outstanding fees, was $4436.73. Per the default clause on the contract, the debtor "agrees to pay any other costs and fees of repossession, collection....". Furthermore it states "the accelerated balance due will accrue interest at the Annual Percentage Rate disclosed on the face of the contract". I have attached the revolving credit agreement stipulating the 17.99% APR and the default clause.
On 1/18/14, *** *** spoke with a collection rep who informed her the payoff was $with a per diem interest accrual of $2.91. *** *** called back and spoke with a different rep who explained the interest accrual and suggested he try to obtain a loan to payoff the account. On 1/23/a tax solicitation letter was mailed to *** *** which stated she may pay a reduced amount up to 50% off the amount due if paid by 3/17/or up to 25% off the amount due if paid by 4/30/14. The next time we spoke with *** *** was on 3/5/14. The collection rep explained the payoff as of that day was $with a per diem interest of $2.91. Furthermore, the collection rep explained how the balance increased from the time the account went into default, explaining the interest accrual, collection fee added and that the terms of the contract were exactly the same as when *** *** owned the debt.
The collection rep then offered to settle the account for $if paid by 3/17/14. *** *** stated she would call back when she was able to pay. Both collection reps gave her the $per diem interest accrual and there is no error as the attached documentation states the default terms. We attempted to speak with *** *** on 3/14/two different times to resolve the matter and offer her the settlement amount of $ *** *** stated she would not have her tax refund until the end of March and she was upset that our offer expired on 3/17/14. We informed her we would honor the $if she paid it by 3/31/14, however after she put the collection rep on hold while she was getting her payment information, the call disconnected. We have attempted to contact her again to set up the payment arrangement to resolve the defaulted balance. I strongly urge *** *** to contact our office to set up the discounted settlement amount of $before 3/31/to resolve the defaulted balance and avoid any further action.
Sincerely,
*** ** ***
Collections Manager

The contract attached on my previous response shows *** *** acknowledgement and agreement to the terms as indicated by her initials
in locations and signature in other locationThe contract outlines all
terms and agreements, including but not limited to, giving Monterey Financial
the ability to purchase the contract, the ability to withdrawal payments on or
after the 22nd of each month, charge return payment fees and late
fees, and report information to the credit bureauIn fact, many of these points
are outlined in the contract in bold or capital letters or are accompanied by
*** ***’s signature or initials next to the specific clauseThese same terms
and conditions are also supported by state and federal law
We overwhelmingly reject the contention made by *** ***
that fraud was committed with her contract*** ***’s contract has been
handled within the terms outlined within the contract and in direct compliance
with all state and federal laws
*** ***’s payment was taken according to the due date of
the 1st as she viewed on our website and agreed to when changing her
payment detailsFurthermore, this is the same due date her account has had
since the account was purchased with Monterey FinancialThe May 01, payment
was taken on the 1st, whereas the June payment was not withdrawn
until June 03, due to both the weekend and waiting for a response
regarding the payment from her financial institutionHer July payment was paid
on July 01, Based on the information agreed to in the contract and then
subsequently agreed to on our website Monterey Financial was given
authorization to withdrawal payments
As pointed out in my previous reply the same as
cash option expired on June 20, and that is not factoring that she voided
that option with the return payment and failed to contact our office any time
before the expiration dateAgain, *** *** has an early payoff option that
could equate to a significant savings on finance chargesAt this time *** *** account is days past due for $I urge *** *** to contact our
office to schedule a payment to bring her account up to dateFailure to do so
could result in negative credit reporting and/or the full balance of the
account being made due immediatelyWe can be reached toll free *** or if *** *** would like to discuss this matter with me further she can contact me at ***
Sincerely,
*** ***
Finance Manager