My review is neutral because I had trouble with the pick up and delivery timesI knew that there would be a window of time and that there would be no exact date for pick up and drop offWhen they called to tell me when they would pick up, I had a serious conflict and they were willing to put the pick up time on hold for a couple of hours, for which I was very gratefulHowever, I told them that I was traveling on the 28th and they told me that the earliest drop off of my vehicle would be on the 29thWhen I landed at the airport on the evening of the 28th, I had several urgent voicemails and an email because I had not been in communication and they wanted to deliver my vehicleI had to rush hours to my new home from the airport and meet the truck after 10:00PMI was glad to have my car in perfect condition, and promptly, but it was a stressful evening and I was told that I could not have it delivered the following morningIt would have been helpful to know that this would be a possibility and it would have been helpful if Montway had taken notes when I told them when I would be flying so that the tone of the voicemails and email would be more understanding of why I had not replied
Montway most certainly apologize for your experience and inconveniencesWe are doing everything we can to assist in this situation of unforeseen circumstances The trailer suffered a mechanical failure causing delay to the delivery of this vehicle as
well as other vehicles Status updates are being relayed as they are received from the trucker as well as the location of where the repairs for the trailer are taking place
We are transparent that all transport dates are estimated as occurrences such as these can not always be anticipated.
The carrier was fully vetted including passing a full safety check with the FMCSA and USDOT and due to this occurrence will undergo a service safety audit in order to be reinstated for future work with MontwayThe entire order will also be audited to ensure that all proper steps were taken internally with all agents as well
To further assist, Montway has negotiated a significant discount on the customer's behalf for their time and inconveniences associated.
The order is being constantly monitored for any updates to which will be immediately relayed to the customer Other carriers are being researched to possibly take over the transport from its current location
Again, we apologize for the inconveniences this has caused and will continue to focus on get the customer's vehicle delivered safely as soon as possible
Thank you.
Management has been in direct contact and will continue to provide support
Easy to use service with a driver that was a pleasure to work withI will definitely use them again I transported a car from Fl to Wa state Arrangements with all my questions took under min Car was picked up to meet our schedule and dropped off days later
I had my car shipped out to CA and Montway handled everything for me and the did a very good job They communicated every step of the way; from when the car was picked up at my home then out to CA and then when it was shipped back from CA
Although my initial communication with Montway was disappointing, overall it was a pleasant experience shipping our car to our new homeInitially, I spoke with a representative who stated that they don't usually book car shipments more than a month out, but since we were speaking only a few days more than a month out, I could still make my reservationI hadn't received any emails or phone calls, so a few weeks later I called back and there was no reservation in the systemThis was frustrating, but the gentleman I spoke with mended the situation and made the reservation/orderI then received a confirmation email and phone call when the actual company who would be transporting our car was assignedThis company was prompt and had good communication during the moveMontway met our needs, but required some follow up on our part
Horrible company, Loves to give you the run around and not take responsibilities for there fault! DO NOT USE THEM
Car was picked up by a somewhat sketchy driver Same driver delivered the car on time
Found Chain marks across the whole top of my car with two dents through the paint bending the metal Spent months fighting this company trying to get my damages covered (even when I paid EXTRA for insurance) incase this exact thing happened
year old Classic Car with clean paint
DO NOT TRUST THEM WITH YOUR CAR!
Montway was great to work with Communication was great and it was an on-time delivery Car arrived and I was very pleased I will definitely use Montway againThanks for the great service !!!!
I had two cars shipped cross countryBoth cars were picked up on time and delivered the next day without a scratch! I was very nervous about shipping my cars but Montway did a fantastic job
My review is neutral because I had trouble with the pick up and delivery timesI knew that there would be a window of time and that there would be no exact date for pick up and drop offWhen they called to tell me when they would pick up, I had a serious conflict and they were willing to put the pick up time on hold for a couple of hours, for which I was very gratefulHowever, I told them that I was traveling on the 28th and they told me that the earliest drop off of my vehicle would be on the 29thWhen I landed at the airport on the evening of the 28th, I had several urgent voicemails and an email because I had not been in communication and they wanted to deliver my vehicleI had to rush hours to my new home from the airport and meet the truck after 10:00PMI was glad to have my car in perfect condition, and promptly, but it was a stressful evening and I was told that I could not have it delivered the following morningIt would have been helpful to know that this would be a possibility and it would have been helpful if Montway had taken notes when I told them when I would be flying so that the tone of the voicemails and email would be more understanding of why I had not replied
They were right on schedule throuout the entire transactionVery satisfied with their service and will use them again
The driver was courteous, professional and punctual
Pleasure to do business with, prompt response to any questions I had
Very professional experience with a no damage delivery, Thanks
Pick up & delivery on time...no problems at all!
I had a great experience using this serviceOn time and easy to work with
Excellent service
Montway most certainly apologize for your experience and inconveniencesWe are doing everything we can to assist in this situation of unforeseen circumstances The trailer suffered a mechanical failure causing delay to the delivery of this vehicle as
well as other vehicles Status updates are being relayed as they are received from the trucker as well as the location of where the repairs for the trailer are taking place
We are transparent that all transport dates are estimated as occurrences such as these can not always be anticipated.
The carrier was fully vetted including passing a full safety check with the FMCSA and USDOT and due to this occurrence will undergo a service safety audit in order to be reinstated for future work with MontwayThe entire order will also be audited to ensure that all proper steps were taken internally with all agents as well
To further assist, Montway has negotiated a significant discount on the customer's behalf for their time and inconveniences associated.
The order is being constantly monitored for any updates to which will be immediately relayed to the customer Other carriers are being researched to possibly take over the transport from its current location
Again, we apologize for the inconveniences this has caused and will continue to focus on get the customer's vehicle delivered safely as soon as possible
Thank you.
Management has been in direct contact and will continue to provide support
Easy to use service with a driver that was a pleasure to work withI will definitely use them again I transported a car from Fl to Wa state Arrangements with all my questions took under min Car was picked up to meet our schedule and dropped off days later
Was great to deal with on getting my sons jeep delivered to his new navy base
Excellent Service Provided convenient pickup times, communication was A+, Care arrived faster then expected A+ in my book Would do business again
The service was impeccable
I had my car shipped out to CA and Montway handled everything for me and the did a very good job They communicated every step of the way; from when the car was picked up at my home then out to CA and then when it was shipped back from CA
Just had a car sent from MN to WAMontway were helpful and friendly, and I would use them again *** *** *** Canada)
Although my initial communication with Montway was disappointing, overall it was a pleasant experience shipping our car to our new homeInitially, I spoke with a representative who stated that they don't usually book car shipments more than a month out, but since we were speaking only a few days more than a month out, I could still make my reservationI hadn't received any emails or phone calls, so a few weeks later I called back and there was no reservation in the systemThis was frustrating, but the gentleman I spoke with mended the situation and made the reservation/orderI then received a confirmation email and phone call when the actual company who would be transporting our car was assignedThis company was prompt and had good communication during the moveMontway met our needs, but required some follow up on our part
Horrible company, Loves to give you the run around and not take responsibilities for there fault! DO NOT USE THEM
Car was picked up by a somewhat sketchy driver Same driver delivered the car on time
Found Chain marks across the whole top of my car with two dents through the paint bending the metal Spent months fighting this company trying to get my damages covered (even when I paid EXTRA for insurance) incase this exact thing happened
year old Classic Car with clean paint
DO NOT TRUST THEM WITH YOUR CAR!
Montway was great to work with Communication was great and it was an on-time delivery Car arrived and I was very pleased I will definitely use Montway againThanks for the great service !!!!
I had two cars shipped cross countryBoth cars were picked up on time and delivered the next day without a scratch! I was very nervous about shipping my cars but Montway did a fantastic job
Car arrived in good Condition and the day before scheduledHauler was very polite and good at contacting me to let me know when the car would arrive