MONY Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 12, 2015
[redacted]
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[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding our online promotion.
We sincerely appreciate your...

feedback and comments. As a company, Petco never intends to mislead our customers. The 20% off your $60 online purchase promotion applies to your minimum online purchase subtotal of $60. Subtotal refers to amount of order before taxes and shipping.
Exclusions: Dog food, cat food, cat litter, dog litter, ice melter, wild bird food, live fish & rock, aquatic gravel and accents; crickets, live food and frozen food; 4-packs and 6-packs of Advantage and K9 Advantix, PetLock Plus and Soresto; Repeat Delivery orders and subscriptions; out-of-stock items, prior purchases, Donations, Petco Gift Cards and eGift Cards and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
Petco.com charges applicable tax on all orders shipped to states in which Petco has a physical location.
Promotion Code valid for one use per order.
Promotion Code cannot be redistributed or used in combination with any other offer.
Petco.com in its sole discretion may refuse to redeem any Promotion Code that it believes in good faith to be fraudulently or improperly obtained.
Offer valid only at petco.com.
The vast majority of promotions we have online are in partnership with the vendors. With their support, we are able to offer different kinds of promotions. In order to continue this, we must follow the terms and conditions set up by our vendors. It is not our intention to develop a promotion that would cause frustration to our loyal customers.
We apologize for the frustration. As courtesy, we are emailing you a $15 Gift Certificate, valid at any local Petco store or [redacted] Please look for the Online Gift Certificate in a separate Petco email.
If you have any further concerns, please do not hesitate to call us toll-free at [redacted] We will be more than happy to assist you.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

February 01, 2016[redacted] [redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted] We definitely understand your situation and appreciate hearing from you.
Your concern has been looked into and forwarded to the appropriate department to make sure the findings are appropriate. [redacted], our third party claim department confirmed that a reimbursement was provided.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted].
Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 25, 2017
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted],
Our office has received your Revdex.com case #[redacted] regarding your experience with our store at [redacted]. Please...

accept this as a formal letter of apology for the inconvenience this has caused you.
A copy of your concern has been shared with the upper management of the store to ensure that this is being addressed accordingly. [redacted], the District Leader looked into this matter and confirmed to us that this was handled at the store level back in December. The refund for the full amount of classes has already been issued.
We hope we have addressed your concern at your satisfaction.
[redacted]
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April 20, 2018[redacted] 
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[redacted]RE: Revdex.com ID# [redacted] Dear [redacted],   Thank you for contacting Petco regarding your concern with our store at 3895 DRYLAND WAY. We are sorry to hear about your recent...

experience.Petco is committed to improving the overall health, safety and well being of the companion animals in our stores. There are specific guidelines that we follow on providing veterinary care to companion animals. A copy of your complaint has been shared with the upper management of the store to ensure that this will be addressed accordingly. Sarah, the Store Leader confirmed that she was able to speak with you about this complaint. Moreover, she spoke to the vet to get a better understanding of your pet's health condition. Also, they agreed to pay the vet bills (reimbursement) and made plans with the vet to cover the recheck fee. We hope that you find these actions satisfactory. Please know our stores are guided by policies that we must try to enforce. It is not our intention to develop a policy that would cause any frustration to our loyal customers.We appreciate your patience and cooperation regarding this matter.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

November 18, 2017[redacted] 
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RE: Revdex.com ID # [redacted]Dear [redacted], This communication is in response to your Revdex.com case #[redacted]. In our desire to address your concern, we have...

forwarded your concern to our Pricing Department. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention. Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Haven't had a chance to call [redacted] back... doesn't resolve coupon issue through Revdex.com contact...
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am a paying customer and this response is BULL and NONSENSE in denying me of again trying to pay for 2 dog collars. and excusing of the rudeness of the FRAUD MAMGEMENT TEAM. I want to purchase of the two dog collars as they I have been purchasing many times in the pass.
Thank You[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I went to the store and called few times every time I went or called she is never there how can we solve this if I can’t get there when she is not there

February 11, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
We received your Revdex.com complaint regarding your concern with our grooming salon in [redacted]. We are sorry to hear about your recent experience.
We have shared...

your concerns with the senior management of the store to ensure that this is being addressed accordingly. The District Manager confirmed that he contacted you several times but couldn’t come to an agreement based on differences. While we wish that we could further assist you with this matter, however, the case has been reviewed by our Management group and they stand behind the decision. It is not our intention to come up with a decision that would cause frustration to our customer. In any way, we would like to thank you for you helping us to identify ways in which to serve you better. Your feedback is very important and your comments are valued.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]9, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Enclosed you will find a picture of the store shelf.  As promised, I shopped at this store location on 20NOV2017 and it is obvious that this store is not capable of stocking their shelves for their customers. This is not about Store Manager, [redacted] kissing my behind, this is for the consumers out there to actually see how Petco really does not care how their stores are ran. How is the customer supposed to purchase items if they are not available and on these empty shelves?!?!?!?!]
Regards,
[redacted]

February 01, 2017
[redacted]
PO Box 364
C[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted],
Our office has received your Revdex.com case# [redacted] regarding your petco.com order. We completely understand your frustration about not...

arriving at a resolution even after repeatedly contacting our support center regarding your order concern. Let us assure you that coaching will be done towards the representative involved.
To assist you, we have coordinated with our Shipping Department and they confirmed that they have removed USPS Parcel Select service as an option and you should not experience this issue again in the future. All USPS will be shipped via USPS Priority Mail with a 3-6 day time in transit.
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
Case#: [redacted]

September 30, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted]
We understand your commitment to ensure the protection of these turtles. We genuinely appreciate the level of compassion you expressed, to ensure nothing less than world class animal care. Certainly, we don't want your perception to be that we are not concerned about the animals in our care. Petco is dedicated to ensuring that all animals receive more than just the basics to survive. We truly care about the quality of life animals have while in our care and their lives once they've joined their new families.
While we wish that we could further assist you with your request, our position still stands. It is not our intention to come up with a decision that would cause frustration to our customer. In any way, we would like to thank you for you helping us to identify ways in which to serve you better.
Thank you for your understanding.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

There is no option for me to write this in your website. You can now close the file, because Petco has reimbursed me. Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have now settled with this business and they allowed the desired outcome. Consider this mater resolved. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me. 
Regards,
[redacted]

February 24, 2018[redacted] 15202 N 40th St Apt 275Phoenix, AZ 85032-4659RE: Revdex.com ID #[redacted]Dear [redacted], This communication is in response to your Revdex.com complaint regarding your concern with our store at 4727 E Bell Rd. Please accept our apologies for any problems...

or inconvenience you have experienced. We strive to provide exceptional customer service, and sincerely appreciate hearing from you. We have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressed. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

I recently had a dispute with Petco about them failing to honor their 5x bonus points offer. Once that was completed they updated their site and now the pet food items that I purchase are suspiciously no longer available and will not be for a month or more, conveniently after the rewards dollars I earned have expired.Cash pay out of the rewards dollars and gift card that I will not be allowed to use, so I can take my business to PetSmart.

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[redacted] Thank you for contacting Petco regarding your concern with our store at [redacted]. We are sorry to hear about your recent...

experience.A copy of your concern has been shared with the upper management of the store to ensure that this is being addressed accordingly. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention. We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.[redacted]