MONY Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 25,
*** *** ***
*** ** *** **
*** *** ** ***
RE: Revdex.com ID# ***
Dear *** *** ***
Our office received your Revdex.com case# *** about your experience at our ** *** *** ** storeWe are sorry about
this experience that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that this has caused you
We strive to give every customer a fun and friendly shopping experience every time they visit one of our storesWhen we fail, we know that we have lost your patronage until confidence in our service commitment may be restored
Our desire is to address your concern directly and that was why we reached out to the store's management for them to contact you to discuss this matter and resolve itThe store's General Manager (GM) *** informed us about the conversation he had with you on 6/18/We are glad to know that you were able to discuss the incident with himHe is looking forward to your next visit at the store and offered a $discount on your next purchaseFurthermore, appropriate coaching will be conducted to ensure that the managers on duty and store partners are aware on how to deal with such incident and on how to educate customers to keep their dogs close on the leash
Please know that we care about our customers and what they think of usIf we can be of any further assistance, please feel free to reply to this communication or call Petco.com Customer Relations directly at ###-###-####Thank you again for contacting Petco
Sincerely,
*** **
*** **
Customer Relation Coordinator
Petco Animal Supplies, Inc
Case#: ***

October 19,
*** ***
** * *** * *** **
*** ** ***RE: Revdex.com ID# ***Dear *** ***, Dear *** ***, This communication is in response to your Revdex.com case #***We would like to extend our apologies for
the inconvenience you have experienced. In our desire to address your concern, we have referred your case to our dedicated claims team at *** Claim Management ServicesWe have every confidence that they will act promptly to investigate the matter then follow up with you to discussPlease know that we take this matter seriously and we thank you for bringing this issue to our attention.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

June 18, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted] regarding the grooming incident at our store in Plaistow, NH.
We understand how upset you are with the situation you are in. Please be assured that we intend to use every available means to get this matter resolved. At this time, our Legal Team is reviewing the case and taking every action possible to make sure that this issue is rectified.
In any way, we would like to thank you for you helping us to identify ways in which to serve you better. We appreciate your true passion for animals, and we share your passion as well.
Thank you for your understanding.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

January 10, 2017
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted],
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Alton, IL. We are...

sorry to hear about your recent experience.
Your concern has been forwarded to the senior management of the store to make sure the findings are appropriate. The store partner involved only asked for the information needed in order to process the return. [redacted] did not raise his voice and has never smelled of any type of drug. We understand how upsetting the situation had been and sincerely appreciate hearing from you. Our stores are guided by policies that we must try to enforce. It is not our intention to develop a policy that would cause frustration to our customers.
We appreciate your time bringing this issue to our attention. Your feedback is very important and your comments are valued.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
[redacted]

July 25, 2017
[redacted] 
[redacted]Dear [redacted], This is in response to your Revdex.com case #[redacted] regarding your negative online shopping experience and the treatment you received from one of...

our Store Partners. It is with great regret and concern that we received your complaint detailing your frustration. Words cannot express how truly sorry we are for the inconvenience this has caused. We aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the Store Partner's behavior was unacceptable. A copy of your concern has been forwarded to the higher management of the store to ensure that this is being addressed accordingly. [redacted], the Store Leader confirmed that she will be reaching out to you and get to the bottom of this right away. Please be assured that we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Furthermore, we have had major pricing errors on the site last Sunday, July 16 that was having prices coming up with very steep discounts (up to 99%) that was incorrect. Thus, we have been forced to cancel your order. Petco makes every effort to ensure the accuracy of the information on our web site. If an error is discovered it is immediately corrected. Please be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice. While we are unable to honor your request at this time, we will be sending you a $25 Electronic Gift Card that you can use for your next online purchase. This will be sent to you in a separate cover. We hope that this will lessen some of the negativity surrounding your last shopping experience. Again, we apologize for any inconvenience. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. 
[redacted]

February 28, 2018[redacted] 
[redacted] [redacted]RE: Revdex.com ID # [redacted]Dear [redacted], Our office has received your Revdex.com Complaint ID# [redacted] regarding the concern about the $50 Pals rewards coupon that did not...

reflect on your account. We regret any frustration this may have caused.We immediately coordinated with our store to address the issue. Store management checked their data base, and they were unable to locate the transaction for the training class that you were enrolled to, hence, the $50 Pals rewards coupon has been processed as a courtesy and now showing on your Pals account # [redacted] wherein you can use it on your store and online purchases. We hope we addressed your concern. Again, we are sorry that this issue was not resolve in a timely manner.We know that when we disappoint you, it will take time to restore your trust in us. It is our hope that you give us another opportunity to delight you with excellent customer service in the future. In any case, we thank you again for contacting Petco and for your time. Your feedback has provided an opportunity for us to become a better company. If you have any further concerns, please do not hesitate to contact us again by email or phone toll-free at 1-888-824-7257. We will be more than happy to assist you.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: [redacted]

May 13, 2016[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
We received your Revdex.com complaint regarding your concern with our HQ Double Flight Bird Cage in Platinum (SKU: [redacted]). We understand how frustrating it can be when a...

store is out of a product you are looking for and/or count on.
Please know that we do everything possible to ensure that the products we carry are in-stock and ready-to-ship; however, sometimes demand outpaces supply and we fall short. Although our promotions run while supplies last, we have issued a $50.00 Electronic Gift Card that you can use to purchase the product. You will receive this in a separate email. Please note that this EGift Card has no expiration and can be used online or at any local Petco stores. We hope that this will lessen some of the negativity surrounding your last shopping experience.
Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering. We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

December 17, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted],
We are in receipt of your recent inquiry to the Revdex.com and we appreciate the level of feedback that you have provided. We would like to extend...

our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation.
One of our Supervisors offered his assistance to make things right and sent a $15 electronic Gift Card to your email address. The eGC does not expire and can be used on petco.com or at a Petco store. In addition, there were (8) $5 Rewards coupons issued on your PALS account. You will have 45 days to use them on your purchases online or at a store. We hope we have addressed your concern at your satisfaction.
Once again, please accept our sincere apologies.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
[redacted]

August 19, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
Our office received your Revdex.com case# [redacted] regarding the emails you have been receiving from us. Please accept our sincerest...

apology for any trouble this may have caused you.
We have successfully unsubscribed you from the Petco emails. It may take 7 days, excluding Fridays, Saturdays and Sundays, for the update to take effect. Should by any chance you still receive any email after the given timeframe, please let us know and send or attach along a copy of the email so that we can look further into this situation.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

January 28, 2017
[redacted] P.O. Box 670[redacted], [redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]s,
We received your Revdex.com complaint with case# [redacted] regarding your Repeat Delivery account. We would like to apologize for the inconvenience you...

experienced in dealing with our Customer Service representative. We pride ourselves on convenience and strong customer service and the service you received certainly did not reflect our standards.
The repeat delivery price should reflect on the order once subscribed to the program. We recently experienced an issue with repeat delivery products price, and we assure you that it has been fixed and corrected. A dedicated team had worked to ensure that all affected guests have been issued refund. In regard to your comment on the information provided by one of our representatives, please be assured that proper coaching has been done.
Thank you for your feedback; we hope that we have addressed your concerns. Your patronage is important to us and we hope that you'll continue to give us opportunities to serve you.
Sincerely,
[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.
Case#: [redacted]

May 02, 2017
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding the complaint you filed against the store's advise...

about purchasing a Merchandise Gift Card for you to purchase an item online while at the store.
We found that you have contacted Petco Customer Relations and that you have spoken with one of the managers. A compensation worth $144.00 Electronic Gift Card or equivalent to two sets of $72.00 Electonic Gift Card was sent to your email address: [redacted]@gmail.com for you to be able to use on your recent online purchase.
We would like also to update you regarding the online order with Order#: [redacted] made on 4/29/17. The order is already in-transit to its destination and will be delivered on May 3, 2017.
Thank you for your continued patroange.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
Case#: [redacted]

December 24, 2015[redacted]
RE: Revdex.com ID#[redacted]Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in [redacted]
A copy of your...

concern has been forwarded to the management of the store for further resolution. We have advised them of your correct phone number and your most convenient time for call back. We have every confidence that our store partners will act immediately to investigate and take whatever action necessary to resolve the problem.
Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

March 23, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
Our office received your Revdex.com case #[redacted] regarding the emails you have been receiving from us. Please accept our sincerest apology...

for any trouble this may have caused you.
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordingly. We have confirmed that your email address has been manually suppressed from all emails.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

April 11, 2018[redacted] 
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted], Thank you for contacting Petco regarding your concern with our store at 300 East Stroop Rd. We are sorry to hear about your recent experience.A copy of your complaint...

has been shared with the upper management of the store to ensure that this will be addressed accordingly. John, the District Leader confirmed that he was able to explain the Store's Path of Training every Groomer within the organization of over 800 hours that involves both safety and grooming dogs. He also detailed the GSA, PSA to Mentor Partnership, and then to a PS with a Final sign off from the Mentor. He mentioned that a check in the amount of $150.00 has been mailed to your address and a $50.00 GiftCard was sent over a week ago. We hope that you find these actions satisfactory. Please be assured that we intend to use every available means to get this matter resolved. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

May 04, 2017
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted]
This is in response to your rebuttal letter through Revdex.com case# [redacted]regarding the complaint you filed against the store's advise about purchasing a Merchandise Gift Card for you to purchase an item online while at the store.
We reached out to the store once again. In our desire to resolve your concern and address your request, we have reached out to the upper management. The Store Leader was willing to resolve the issue. The request for refunding the amount back to your account was always on the table as he said. All you need to do is go back to the store, to make it happened and just bring the receipt and the credit card used. We hope that we were able to address your concern appropriately.
Thank you for your continued patronage.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope that in the future, Petco will stop sending "click-bait" and misleading emails saying people will save on their "ENTIRE" order when that is in fact, not the case. 
Regards,
[redacted]

July 28, 2017[redacted]
[redacted] 
[redacted]
[redacted]
Dear [redacted], This is in response to your Revdex.com case #[redacted] regarding your negative shopping experience in our [redacted]...

[redacted] stores. We would like to apologize for the inconvenience and disappointment that you experienced in dealing with our product and service.In our desire to resolve your concern, we have forwarded a copy of your complaint to the upper management in-charge of our stores. [redacted], the District Leader confirmed that he was able to speak with you regarding this matter. They are going to issue refund for the bags that you purchased. He also added that he had a good conversation with you about what you feel and the changes that are needed in our product presentation and our service levels specifically around the frozen products. Please be assured that we will take these comments into consideration as we continue to provide quality products and services to our valued customers. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. [redacted]

August 15, 2016[redacted] [redacted]
RE: Revdex.com ID # [redacted]Dear [redacted]
We received your Revdex.com complaint ID #[redacted] regarding your recent petco.com order. We would like to extend our apologies for the inconvenience this...

has caused.
Our Escalations Team reached out to you upon receiving a copy of your complaint. The team had rectified the situation and to that end, a refund in the amount of $92.43 was issued back to the original mode of payment. Moreover, we assure you that we will take your feedback into consideration as we continue to provide products and services to our valued customers.
Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

March 17, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
We received your Revdex.com complaint with case# [redacted] regarding the unauthorized charge in your account. We know it was frustrating on your end and we...

never intend to bring inconvenience to any of our customers. Please accept our sincerest apology for any trouble this has caused you.
One of our Escalation Experts reached out and spoke to you regarding this matter. To rectify the issue, we have issued a Corporate Check and it was delivered at your door on 03/11/16. We hope we have addressed your concern at your satisfaction.
A copy of your concern has also been shared with the [redacted] to ensure that this is being addressed accordingly. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention.
Please contact us again if you need further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]