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MONY Financial Services Reviews (332)

September 15, 2016
[redacted] [redacted] [redacted] 
RE: Revdex.com ID# [redacted]Dear[redacted]
 
Thank you for contacting petco.com. Our office has received your Revdex.com case# [redacted] regarding the cancellation of your orders. We would like to...

apologize for the undue stress this has caused you.
 We have shared your concerns with the appropriate department to ensure that this is being addressed accordingly. After thorough investigation, we regret to inform you that we are unable to continue placing the order. While we wish that we could further assist you with this matter, however, the case has been reviewed by our Management group and they stand behind the decision. It is not our intention to come up with a decision that would cause frustration to our customer. Again, please accept our apology.
 
Thank you for your understanding.
 
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

October 20, 2017[redacted] 
[redacted]
[redacted]RE: Revdex.com ID# [redacted]Dear [redacted], Our office has received your letter regarding the experience that you had at our store in BASTROP-TX. Words cannot express how truly sorry we are for the...

anxiety, frustration and inconvenience this has caused and we hope that your pet is in good health upon receiving this correspondence. We have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressed. [redacted], the District Leader felt very sorry to hear about the incident and would like to assure you that what happened in your case is not typical of Petco's level of Customer Service. It was confirmed that the Store Leader was able to speak with you on Monday morning and resolved the matter. They were able to provide you the two (2) bags of the 34lb dog food that you requested and added that the vet and grooming charges were  also paid by Petco. We hope that this is sufficient enough to address your concern. Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be of any further assistance, please feel free to call Petco Customer Relations directly at 1-888-824-Pals ([redacted]). Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

November 11, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in [redacted]....


We strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough manner. Please accept this as a formal letter of apology for the inconvenience it has caused you and your pets.
Upon review, it was confirmed that the store's General Manager had spoken with you and apologized for what happened. He said that you will be coming back to the store for the refund. We hope that the given resolution has addressed your concern. Your feedback is very important and your comments are valued.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

I fully understand that two people (or more) may simultaneously order the same items, leaving the items out of stock in a particular case.  However, that is not what happened here.  I chose the collars I chose because they clearly showed "in stock,"  in my cart they showed "in stock," *after* my money was taken I received an e-mail saying "out of stock," and three weeks later with zero communication with me this portion of my order was canceled and no refund given.  Following a number of calls to Petco, I *finally* received a refund.  I then located other collars, which clearly showed "in stock" on both the website and in my cart, ordered them, and received an e-mail afterward stating that they were out of stock.  Again, no indication of when they would be available for shipment.  This time, however, one angry call got my card refunded.
It is not appropriate to repeatedly seize customers' money for items which are not in stock with no regard for the customers' needs.  Perhaps my experience is an exception, but it was absolutely inappropriate customer "service."  Again I suggest that Petco check the FTC regulations concerning "back ordered items" and properly notify its customers.
On both of these attempted purchases, the items that I was told were in stock remained on the website for days showing "in stock."  Along with this, your website clearly states "usually ships the next day."  It is not appropriate to mislead customers and take their money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 25, 2016[redacted] [redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
Thank you for contacting Petco.
Our office has received your letter regarding your pet's illness due to the treats that you purchased from one of...

our stores. We are committed to providing you with the highest quality product and regret any inconvenience this has caused you and most especially, your pet.
In our desire to resolve your concern and address your request, we have turned over your case to [redacted], our third party claim department to ensure your complaint is being addressed accordingly. We know that we can really never make up for your inconvenience; however, we have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to resolve the problem.
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]

November 22, 2017[redacted] [redacted] **
[redacted]
RE: Revdex.com ID # [redacted] Dear [redacted], Our office has received your Revdex.com Complaint ID#[redacted] regarding your negative shopping experience at the...

store. We regret any frustration this may have caused.After reviewing the complaint, we right away contacted the store through email. Store Leader [redacted] told us that he will contact you to resolve the issue. He tried to call you  for the fourth time now however, he was unable to reach you. The store management was willing to resolve the issue. They just want time to talk with you and make sure that the item you are looking for are available at the time you visited the store.We hope we addressed your concern.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: [redacted]

September 25, 2017[redacted] [redacted]
[redacted]
RE: Revdex.com ID # [redacted]Dear [redacted], This is in rebuttal response to your Revdex.com case #[redacted] regarding your negative store grooming experience. We regret any frustration this may have caused. In our desire to resolve the issue. We coordinated once again to [redacted] the Store Leader. He told us that he was able to speak with you. He decided on a full return for the original groom, in the amount of $52.50 as well as the $25 Electronic Gift Card that has already been extended and an additional $25 in store gift card to remedy the extended duration of dissatisfaction. He was awaiting for your visit to the store so that they can process the return and give you the second $25 Gift Card as agreed.Again, we apologize for any inconvenience. Warm regards, Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

July 20, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Bismarck, ND.
Please accept...

this as a formal letter of apology for the undue stress this has caused you. Your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers.
We have partnered with the upper management of the store to ensure that this is being addressed. We received a confirmation from the General Manager that he has contacted you to address the situation. It was noted that he was able to resolve the issue to your satisfaction. We hope that the given resolution is sufficient to address your concern accordingly.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 28, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Anchorage, AK. We would like to...

apologize for the inconvenience and disappointment that you recently experienced.
We have partnered with the senior management of the store to further assist you in rectifying the issue. The District Manager confirmed that they have reached out to you and fully address the matter. We hope that we were able to provide the best solution possible to your convenience. In addition, let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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Address: 3030 N.W. Expressway, Suite 1703, Oklahoma City, Oklahoma, United States, 73112

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