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MONY Financial Services Reviews (332)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate that the company's acknowledged my concern and will further investigate it, however I would like to obtain more specific details in regards to their solution and how they intend to compensate my losses in this matter. Thank you for your assistance. 
Regards,
[redacted]

May 10, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal for Revdex.com case# [redacted]. The store's Assistant Manager tried to get in touch with you using the phone #[redacted] but have not heard back from you. He could not leave a message at this point because the voice mailbox is full. They made several attempts of contacting you but to no success. Should you wish to further discuss this matter, please feel free to call the store at[redacted] and speak with the General Manager for further assistance.
Thank you for contacting Petco. Your feedback is very important and your comments are valued.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

August 08, 2017[redacted] 
[redacted] [redacted]
RE: Revdex.com ID #:[redacted]Dear J[redacted] This is the rebuttal response to your Revdex.com complaint ID#:[redacted], regarding the item that you want purchase at the advertised price.In our desire to resolve the issue we coordinated with the management and as a courtesy to you as a valued customer. We sent you a $35.00 Electronic Gift Card for the inconvenience that this has caused you. We sent it to your email address [redacted]@gmail.com. We hope we address your concern.Sincerely,Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: 8137397

April 26, 2017
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[redacted] [redacted]
Dear [redacted],
This is in response to your rebuttal letter through Revdex.com case# [redacted]. Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.
We reached out to the store once again. In our desire to resolve your concern and address your request, we have reached out to the upper management. We have come to a decision that a $30.00 Electronic Gift Card as compensation regarding the inconvenience that this has caused you plus the %20 discount offered by the Store Leader for you to be able to purchase a new tank. We hope that we were able to address your concern appropriately.
Thank you for notifying us of your concern.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
[redacted]

June 28, 2017[redacted] 
[redacted] [redacted]
[redacted]RE: Revdex.com ID #:[redacted]Dear [redacted], This is in response to your Revdex.com complaint with ID#:[redacted] regarding a return you attempted however, not granted.In our desire to...

resolve the issue, we reached out to the store management and Store Leader made a decision and stick to the store return policy. As a courtesy we reached out to the upper management and approved our request for the $65.00 Electronic Gift Card to resolve the issue. We hope we address your concern. Your comments/feedback are always a part of our continuous process to improve our service.Warm Regards, Corporate Office Customer RelationsPetco Animal Supplies, Inc.
[redacted]

January 19, 2017
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[redacted]
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RE: Revdex.com ID # [redacted]
Dear [redacted],
Our office received your rebuttal letter regarding Revdex.com case# [redacted]. We apologize once again that you feel you were mistreated at one of our stores.
After a second thorough investigation on our end, your request for a refund has been denied. Our policy is that without a receipt we do not return electronic items and that is clearly stated on our website return policy.
Thank you for your time.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
 
I am going to return the call. My response is that I should have been told up front that boosters are required and that the cost of the booster is MORE than the cost of the vaccination. You shouldn't be able to advertise the cost of "discount" vaccinations for 64.00 dollars when the actual cost is almost 200.00 because the boosters are mandatory and void the vaccination if not done and done within the specified dates within a month or few weeks. That small print means 
nothing if it doesn't specify boosters are mandatory and void the vaccination.

June 15, 2017[redacted] 
[redacted]
[redacted]RE: Revdex.com ID # [redacted]Dear [redacted], This is in response to your rebuttal letter through Revdex.com case# [redacted]. Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.Fin Rot is a bacterial infection, bacteria can be found on anything and that does include the plants, but also the water in the store’s tank that the plant came from. Bacteria is found everywhere. Since we cannot confirm where the bacteria came from, we have requested [redacted] - the Store Leader to check and help you out. We were advised that he has been trying to contact you via phone but was not able to reach you. Should you wish to discuss this issue further with the Store Leader, you may contact him at 904-997-[redacted].Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 06, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted],
Our office received your Revdex.com complaint regarding the dog treats that you recently purchased at our [redacted] store. We are committed to...

providing you with the highest quality product and regret any inconvenience this has caused. We are sorry to hear that the item you purchased from us didn't meet your quality expectations.
We forwarded a copy of your concern to the upper management of the store so they can address accordingly. We received an update from [redacted] that you have been contacted and informed that a refund will be processed for the treats. Furthermore, they will let you pick a bag of treats or toy of your choice for the inconvenience this caused. As for the products sold at the store, the treat bar has been checked and any signs of infestation were disposed of. [redacted] will review with the management on the policy on dealing with infestation.
Please know that both our vendors and our warehouses have strong QA systems that have been reviewed both from third party auditors as well as the Petco QA. The safety of our customer's pets is paramount, and we thank you so much for bringing this issue to our attention.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business clearly mention on their respond they stand on the day of the workers who I have demonstrate to both store manager and district manager that been doing a poorly service, for this reason I can accept this respond till they workers have work improperly.
As an example, I arrive to the store require for an appointment and ask the earlier time I can come and the store manager in a respective way respond to me "you have to give me a time" I don't know they schedule I don't know they times, so I asked again can you tell me what's the earlier time I can come in? She responded to me I will no move from here till "you" decide what time to come, when I give her a time she told me well it's not available what about 12? So for what reason make me take a time it's no available.
Then offer me services that are not available on the store, so when I came to the store with my pet a store manager by name Cris come to talk to me just to confirm the lady was wrong none of the services where available at that time.
I feel disrespect and provide a disrespectful services so I don't agree with their respond Regards,[redacted]

July 13, 2015
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RE: Revdex.com ID# [redacted]
Dear [redacted]
We received your Revdex.com complaint regarding your concern with our grooming salon in [redacted] We are sorry to hear about your recent experience....


We have shared your concerns with the senior management of the store to ensure that this is being addressed accordingly. The store manager stated that he talked to you on the 6th of July. He explained that the groom was stopped on June 30th because the groomer noticed a circular type of skin irradiation on the skin just above the left shoulder. It was recommended by the groomer that White Sox be taken to the vet for further examination. We were informed that White Sox was taken to the vet on July 3rd and was found to have skin infection and was not contagious. The store received the note from the Vet along with the bill in the amount of $91. We were then told that White Sox is scheduled on July 14th to have the groom completed for no charge.
We hope we have addressed your concern at your satisfaction.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A mere thank you and paying vet expenses is nothing more than just a Band-Aid to a bigger issue that Petco has with injuring pets while in their care.  I brought my healthy, happy and smiling dog for a simple grooming process and picked him up with 3 injuries.  This is unacceptable.  It has been over two weeks and he is still not back to normal yet.  Petco is supposed to be a business who professionally handles pets on a daily basis but yet they continuously injury pets.  I would like an investigation as to why pets are senselessly being injured in their care and I want this documented with the Revdex.com so other consumers will be aware. Thank you[redacted]

December 30, 2015
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[redacted]
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RE: Revdex.com ID# [redacted]
Dear [redacted],
Our office received your Revdex.com case # [redacted] regarding the emails you have been receiving from us. Please accept...

our sincerest apology for any trouble this may have caused you.
The copy of your concern has been forwarded to our technical team and we were informed that your account has been unsubscribed on December 18th. We have tried contacting you by phone and email but to no success. If you can possibly send us a copy of the latest email that you received so we can look into this further. We hope that you can give us the opportunity to make things right for you. Please feel free to call us at [redacted] and provide the reference [redacted] or respond to the email for further discussion of this matter.
Please contact us again if you need any further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
[redacted]

October 16, 2017[redacted] 
[redacted]
[redacted]RE: Revdex.com ID# [redacted]Dear Patricia Calloway, Our office has received...

your Revdex.com case# [redacted] regarding your recent store visit. We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to assess the situations. We have forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressed. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

August 19, 2017[redacted] 
[redacted]RE: Revdex.com ID # [redacted] Dear [redacted], This is in response to your Revdex.coms case#[redacted] regarding the grooming service at one of our stores. We are sorry to hear about...

your negative experience and we hope that we can make things right for you.We have coordinated with Store Leader [redacted], who told us that they are more than happy to have this issue resolved for you by honoring the (your) claims. Thus, they will be waiting for you to come back to the store so they can process the amount back to your account. We hope that we were able to help in addressing your concern. Thank you for choosing Petco.Thank you for your time. Warm regards, Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: [redacted]

June 12, 2017
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[redacted]
[redacted]RE: Revdex.com ID #[redacted]
Dear [redacted], This is in response to your Revdex.com case #[redacted] regarding your negative experience at your local Petco store. We regret any frustration this...

may have caused.To assist you, we brought this to the attention of the upper management of the store to ensure your complaint is addressed. [redacted], the Store Leader confirmed that she was able to speak with you regarding this matter.  They will be waiting for you to come back and assist you with your replacement request. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to provide you the positive shopping experience you have come to expect from us. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

December 23, 2017[redacted] 
[redacted]
[redacted]RE: Revdex.com ID # [redacted]Dear [redacted] This is in response to your Revdex.com case #[redacted] regarding the unwanted emails that you are getting from Petco. We apologize for any inconvenience...

that this may have caused.We have escalated your case to our IT Department to review and investigate since we have seen that your email address have been removed from the subscription list. They were able to determine that there was a technical glitch and they have fixed it. Kindly allow at least 48 to 72 hours for the system to update. We hope that we have addressed your concern.Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

October 01, 2017
[redacted] 
[redacted]RE: Revdex.com ID# [redacted]Dear [redacted], This communication is in response to your Revdex.com case# [redacted] regarding your experience in our Milltown, NJ store. Let us...

apologize for the undue stress this might have caused you.At Petco, animals are our top priority and we would never intentionally risk their lives and health. The safety of our customer's pets is paramount, and we thank you so much for bringing this issue to our attention. A copy of your concern has been forwarded to the higher management of the store to ensure that this is being addressed accordingly. [redacted], the Store Leader confirmed that he was able to speak with you and she offered refund on the fish that died and a discount to repopulate your tank. We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: [redacted]

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Address: 3030 N.W. Expressway, Suite 1703, Oklahoma City, Oklahoma, United States, 73112

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