Morries Chippewa Valley Mazda

Could not have had a worse experience. I researched a vehicle on their lot (for my daughter), and before I had even visited the dealer, I was asked multiple times via phone and email for my financial information, including SSN. After arriving at the Morries dealership, we went for a test drive and as soon as we arrived back at the dealership I was asked again for my financial information. They have very small work stations with no privacy partitions between the desks. The desk next to ours was the salesperson hangout as there were six Morries folks crammed around the sales desk next to ours. All were within earshot. I told our sales associate I was not comfortable giving the financial information in front of a crowd. He told me I could type it into his computer that way no one could hear. I informed our salesperson he was a little ahead of himself as we had not even discussed my trade-in. He then went to get the sales manager to discuss our trade-in. The sales manager walked up, introduced himself as the manager and his first comments were ask my daughter if her purse was a Louis Vuitton, and if it was real? The gang standing around all laughed at the manager's ice breaker comment. For both my daughter and me, this was the most uncomfortable and bizarre experiences we have had. We walked out just minutes later and will never consider Morries for future business.

On 12/06/19 I purchased a 2016 Mazda 3 from Morries Chippewa Valley and traded in my Jeep. Morries told me it would take at least 2 weeks for the process to go through. It is now 12/23/19, and *** does not have a record of giving me a loan for the Mazda 3, and they do not know as of today's date that my Jeep is supposed to be paid off. Morries is also supposed to send me a check for $1,500 to my home address from the trade in. The rest of the money was supposed to pay off my Jeep and put towards the Mazda3. I called Morries several times and appeared in person once. Morries told me it was Spire holding up the process. When I call *** to find out what the issue is. and what I can do I found out they don't know about the trade in, and they don't know about the Mazda 3 loan. When I relayed this to Morries both on the phone and in person I was told they would get an answer for me but to date I know nothing except Morries put this on *** who has no idea that my Jeep should be paid off and that they gave me a loan for the Mazda 3. I let *** know of the situation but in the meantime my Jeep that I no longer have is accumulating interest that should have been taken care of two weeks ago!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I regret that this issue had to be address by your agency but being hours away from the dealership and unable to get anyone to return calls or emails left me no other choiceI have yet to receive the refund but I have faith it is comingI appreciate your efforts in this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was extremely satisfied with the solution I was offeredIt was a very simple process to swap the vehicles and I was pleased with how things turned out Regards, [redacted] ***

Response to the complaint against Morries Chippewa Valley MazdaTyree purchased his vehicle 01/04/with 155,miles on it for $Disclosed at purchase was a check engine light with a cooling thermostat code and a fuel system evaporative system leak Shortly after purchase his vehicle over heated and the extended warranty he purchased covered the water pump that went out on itHe paid the $deductible His alternator started to fail and our service department replaced it on 04/05/17-Tyree paid $Tryee was concerned with some power steering fluid leaking and he brought in the Trailblazer and we found lines seep/leaking and we replaced some o-rings for him at no charge- Morries Paid $ A week later the power steering leak returned and we found it possible the power steering rack was causing the issue – so we replaced with a used part at no charge to Tyree- Morries paid $ At this time Tryee was between moves and Morries put Tyree up in a motel until the truck was repaired at no charge to him The used power steering rack started to leak – we called the vendor and they warrantied the part –we gave the option to Tyree to upgrade to a new power steering rack if he wanted We did pass on the credit of the used one to him – he paid $for the new power steering rack only Two and half months later – the fuel pump on the tank started to leak Morries diagnosed and replaced the fuel pump for Tryee in the process a fuel tank filler neck was broken Morries replaced it at no charge to Tyree He paid for only the fuel pump and labor, $On 07/19/he had a serpentine belt come off the vehicle, Morries towed the vehicle at no charge and replaced the serpentine belt to get the vehicle back running for him I understand the frustration of multiple repairs, Morries did multiple goodwill repairs as Tryee also paid for some of the repairs as well Tell us why here

I am waiting for the "Proper" paperwork from Morrie's/Wisconsin so we are able to purchase a Minnesota Title and pay Minnesota Taxes.Morrie's gave us a list; we had everything on that list, we went into the MN DMV to make the transfer and we were told we are missing a "Specific" Document from Wisconsin and until we receive that document from Wisconsin/Morrie's I would like to leave this claim open.Thank You

To whom it may concern:We sold a vehicle to [redacted] on 9/21/ A few hours later the car had a major mechanical issue We had the customer bring the car to the dealership to inspect After we looked at the vehicle it was determined that the repair was going to be of greater cost than the vehicle was worth The vehicle was purchased with several documents stating it was a completely As Is sale with no exchange or return policy Despite the clear communication we did offer to exchange the customer into a similarly priced car We offered more than separate vehicles including our other store's inventory she could not find a vehicle that she liked After attempting to find a vehicle for almost a month we returned the customer's money to her

Oran took delivery of the BMW and as soon as he left the dealership he felt some shaking in the vehicle, so he turned right around and brought it back to usWhen we tried to look at the vehicle it wouldn’t startThe next day we diagnosed and replaced the starter and we balanced the tires on the vehicleOran came back and James,one of our Managers, personally took another test drive with him to make sure everything was fixedThe vehicle felt great, and even Oran said that the issues he was experiencing were not there anymoreJames informed him to keep a close eye on it, and if there was any problems to him right awayJames told him he did understand his frustration and apologized for the inconvenience, but assured Oran he could be confident in his vehicle now that the repairs were completedAt no time during this process was there a lapse in communication Tell us why here

Purchased 2016 GMC Acadia on October 14th 2019. After bringing the vehicle home, we noticed a large amount of rust underneath every seat of the vehicle. We then returned to the dealership on October 21st and asked them to investigate the issue. After they performed their investigation they stated that the rust wasn’t out of the ordinary and we didn’t have anything to worry about. We then took the vehicle to a body shop to perform our own investigation. The body shop informed us that the vehicle has a very large amount of rust on the interior and is very concerning for a vehicle this age.

On Tuesday August 13th at 6pm I signed a purchase agreement for a vehicle at Morris’s Mazda. The salesperson,, stated that the vehicle was in their lot at Burnsville and they would send drivers over Wednesday morning to retrieve the car and bring to the Chippewa Falls store. I left a check for $500 with the remainder to be paid on Wednesday evening when I picked up the car. The purchase agreement was contingent on my satisfaction following the test drive and inspection. This car was to be reserved and sold to me. When the drivers arrived Wednesday morning they were told that the car had been sold by someone in the Burnsville location; even though I have a purchase agreement signed by Morris’s Mazda and myself stating that this vehicle has been sold to me.

Morries Mazda has had my Jetta Volkswagen for a little over 2.5 months working in it. I had it hauled there after I was having troubles with it, because that is where I bought it from. They said the motor needs to be replaced but it was still under the extended warranty. In the meantime they have never once called to discuss the progress and they seem to screen my calls and only answer them very rarely. I also have gone down there to speak with them to find out when my vehicle will be done since it has been over 2 months. They just simply tell me it’s not done yet and they are very busy with other vehicle and I don’t know what else to tell ya. I don’t think this is a reasonable response after over 2 months. Other dealerships have stated that is way too long to be waiting. I have been making car payments on this vehicle for the last going on three months, as well as full coverage insurance that I have to have because I have a loan on it, all while I haven’t been able to use it. They won’t give me and estimated date or never even offered a loaner or any apologies for the wait.

We have had nothing but problems from the very beginning. We should have seen the red flags. We originally purchased a car that was a total pile of junk, and had nothing but problems within miles after driving it off the lot. After many phone calls and emails, we finally settled on a trade value to purchase a different vehicle from there. (Still taking a $2000 loss and only having the vehicle for 4 months.) After trading, our car was totaled in less than 6 months. We called instantly to have the gap claim started, and also cancel the additional warranty we purchased from Morries. We were told it would take 8-10 weeks. (We were sitting at the 8 week mark when I checked in.) Here we are, 4 months later, after NUMEROUS emails and messages UNRETURNED, we still haven’t seen a refund check that was supposedly coming. After finally getting in contact last week, they informed me the process had never truly been initiated- therefore we had ZERO money coming. What a joke!. We have tried over and over to get in contact and it has been the most horrific experience. The customer service is beyond terrible. At this point we are not willing to wait an additional 8-10 weeks to have this money refunded to our open loan on our totaled vehicle. We want a somebody to take of this like a business should. They got us out the door with a car, and that’s all they cared about! Not a single thing past it. Worst business I have ever dealt with!

I traded my truck in here on September 1st 2018 I started receiving collection calls from ally financial which was the financial institution of the truck that I financed that was traded in on September 1st. Ally informed me that they did not receive the payoff for the truck in full and I owe them $413 they have been ruining my credit because mirrors Chippewa valley Mazda didn’t send them the correct pay off. When contacted the sales manager informed me that they have no clue what happened as to why it wasn’t paid but said that I was going to have to be responsible for paying them off. This is unfair and business shouldn’t be handled this way. I bought a brand new 2018 Mazda from them and they refuse to pay off my car? You mean to tell me I spent $21,000 and have two payments now? That isn’t right.

We did speak with the customer and offered to give him some assistance and he said short of all his money back or paying for the entire engine he was not satisfied. We never add additives in the oil to any of our vehicles- this is not part of our inspection process to add additivesAt the time of the sale, the car it had a disclosure of a oil leak and multiple CEL codes and was signed off by the customer. The customer declined to purchase a extended warranty in writing that would have covered engine failure Tell us why here

First of all, we would like to apologize that this customer is unfortunately having a less than excellent experienceWe strive to hold high standards in reconditioning and our sales process, and as a part of that we always take the position we see our customers in quite seriouslyUnfortunately, we
trade in a used commodity often, and over time mechanical failures do occurAs this customer stated a few month had passed by before he noticed a failure himselfWe could never anticipate the future of a mechanical failure on a vehicle of courseAnd by no means do we "stick it to the little guy"It is absolutely NOT our positionWe have offered to repair the vehicle at a significantly discounted rate for $It is NOT being billed at a full retail rateWe are participating by offering a significant savingsBeing the vehicle was sold as is and some time has passed we would expect the client to share in some responsibilityIt is unfortunate for both of us, and we would gladly listen to a reasonable solution if the customer has something fair in mindWe are here to help, but we cannot assume responsibility for every mechanical failure, despite the fact we wish they never brokePlease reach out to us with a viable solution and we will gladly consider something reasonable for both

After having a legitimate mechanic go over my MDX from Morrie's in Chippewa Falls WIMy tires were bald, which was causing loss of control of the vehicle and a sever pull to the left.I have all new tires on which cost me 1,200.00I have the Morries guarantee that if tires are bad on a vehicle within the first months they are to replace them for free.Instead, Morries chose to try to replace a piece that they wanted me to pay 400.00 That is a SCAM!!!!I WANT MY TIRE FEE REIMBURSED OR I WILL HAVE TO TAKE MORRIES TO SMALL CLAIMS.Dr*** ***###-###-####

We took the vehicle in on trade offering her more than other dealers were able
toThe customer purchased a brand new CXfrom usWe delivered the
vehicle to her home and she and her *** *** are both happy to have a new
vehicleShe stated several times that she was glad we returned her calls and
were able to help herShe purchased on 3/12/and it was delivered to her the
next day

Response to Revdex.com complaint, # *** *** ** *** * *** *** *** *** *** ** ***On 11/27/customers *** and *** *** purchased a Kia Sportage EX from us for $+ tax, title and license. This vehicle was sold under our Public Before Wholesale (PB4W)
program. PB4W is our program where we sell cars, that may need mechanical repairs, to the public at a reduced price. This particular vehicle was inspected by a Morrie’s technician on 10/15/and was found to have the following deficiencies; trunk in-op, front end play, suspension noise, oil seep, water pump seep, coolant seep and steering off center. These deficiencies were clearly noted on the Wisconsin buyers guide, displayed in the vehicle at time of sale.When Mrand Mrs*** signed paperwork to purchase vehicle, the buyer’s guide was gone over by the finance manager, who read to the customer the list of deficiencies. There were no objections by customer to the buyer’s guide or any items that were checked as “not legal”Per Wisconsin Statue, 35.93, chapter 139.04(5) we conspicuously disclosed on the face of the motor vehicle purchase contract prior to its execution; “WARNING! This vehicle cannot be legally operated on Wisconsin highways and may not be safe” This disclosure was read to the customer, after which customer initialed statement and signed the purchase agreement. Mrs*** called our dealership twice in the week starting 2/22/and spoke with our General Sales ManagerWe always strive to help our customers and this situation was no differentIn the first conversation, Mrs*** stated that the radiator failed on her Kia Sportage, causing the engine to blow and asked us if we inspected our vehicles. We told her that we did and read the Buyers Guide to her, again stating what problems we found on the inspection. Mrs*** asked if we would buy the car back, in which we told her that we would not. She then hung up. Mrs*** called back a day or two later and asked us again if we would purchase vehicle back. We told her that we would be happy to bring the car to our service department to diagnose problem and come up with a solution. Mrs*** declined our offer to try to find a solution

We contacted the customer and asked if the vehicle was having a problem why he hadn't contacted us. The customer admitted that he never called us when the failure occurred. We explained to him that at the time of purchase he signed a "Buyer's Guide" that stated the vehicle had
an oil leak and a CEL. At the time of the purchase the customer also declined an extended service contract that would cover an engine failure. He also signed and initialed a purchase contract that stated: This vehicle cannot be legally operated on WI Hwys and may not be safe. He also signed two contracts that stated the vehicle was "As is". We contacted him via phone and unless we pay the entire amount for the engine replacement or purchase the car back he would not be happy. We feel that we gave the customer as much disclosure prior to purchase as possible. The failure is unfortunate, but the car had over 100,miles on it at time of purchase and with additional disclosures we feel that the engine failure was on the customer. Tell us why here

This issue has been resolved with the customer