Morries Chippewa Valley Mazda

We have called the customer and reimbursed him for the loss.

This business gets a negative Ten-Stars. When I bought the vehicle from them I asked them numerous times if there were any issues with the vehicle they told me no there wasn't they wanted me to buy the buy happy program which I did and the car washes are horrible the oil changes they don't even reset the reminder for your oil and change so I had no idea if it was even done or not. When I bought the vehicle to key fob is broken I was told I could order a new one I went online it was $35 yeah it's Morrie's wants to charge $200. $100 for the key fob and $100 for studying the program in that key fob which is pushing three buttons then when I took the vehicle in for a oil change the first and only time they told me that the strength was broken and had been broken for some time yet Morrie's never declared it at all or just closed it at all and they reset it is going to cost over $1,000 just to change that out. Yet I can get two struts for $112. They over super over-inflate everything. So I would never ever use this place ever again I would even send my ex-wife too and I hate my ex wife. This place is not even deserve an A- deserves a D-.

Bought a $9000 car from this place drive it 20 days and less than a thousand miles then needed $3000 in repairs. Long..... story short all I got from them was a scripted answer over and over! DO NOT BUY FROM THEM!!!! "BUY HAPPY" IS THERE MOTTO WHAT A JOKE!!!! Seriously buy from someone else! CarMax is more but totally worth the difference! I will be posting on better business and other places to warn people. Customer service should not only be great when you're making money otherwise the customer is always wrong...sad business practices!

around new years I went to morries to by a vehicle I could go and travel with in the summer before I even to spring stuff already started going wrong with my car with is understandable to have to fix a few things but I have had all kinds of problems to the point ive had to cancel my trips and spend all my money on fixing this car I got a warranty thats not covering anything ive had to spend thousands of dollars on this vehicle but this has also brought a lot of mental problems up for me as well anytime I talk to people from morries they just tell me im screwed which I would have never got the car from them if I knew this is how they were gonna treat me now im not really enjoying life as much as I should because I made the choice to trust them and buy a car from them now I have to spend thousands more to get it fixed and im still not able to go on my trips and to top it off I dont even have a place to go anymore because I was living out of my truck for the trip I was suppose to take morries really left me in a bad situation

Morrie's offers unfair trade ins for vehicles.

They take current vehicle value according to Kelly Blue Blue and subtract money off trade to replace tires everytime and shop maintenance to reduce trade in values even more unfairly

When confronted that if I accept trade in offered I'll be back in couple days to verify tires are changed they counter offered another trade offer lower which makes me presume they are lying to customers about putting new tires and doing maintenance on vehicles after trade

Review: Three years ago we purchased a used Jeep Compass. We asked the person helping us with the purchase if there were any issues such as accidents or flooding issues with the used vehicle, we were told no, that the Car Fax was clean and the vehicle passed Morrie's 32 point inspection.This past weekend (2/2015)we test drove a New Ford F150 and we wanted to trade our vehicle for it. The Dealership we choose ran a AutoCheck A part of Experian and we were told our vehicle was in a MAJOR MULTI-CAR accident in Orlando Florida, the vehicle was put on an Auction and Announced as Unibody Damage, which can weaken the structure of the vehicle. (Morrie's put us in danger by selling an unsafe vehicle).We had trouble with receiving a MN Title / Morrie's claimed we would get one when the vehicle was paid for. We refinanced to a local bank and the Bank in California sent us two titles, one from Florida and one from Wisconsin (the WI one had our name on it NOT Morrie's like it should have.Well if Morrie's would have "FOLLOWED" through with getting a WI Title they would have had to claim it as a SALVAGE VEHICLE and we would have never purchased it.$10,000.00 Mistake and no other reputable dealer in Minnesota wants the Jeep in their lot; we have been to four different Dealerships.Desired Settlement: A Full Refund from Morrie's for the remaining balance on the Jeep Compass Payable to our Bank.

Business

Response:

We took the vehicle in on trade offering her more than 4 other dealers were able

to. The customer purchased a brand new 2015 CX5 from us. We delivered the

vehicle to her home and she and her husband Dennis are both happy to have a new

vehicle. She stated several times that she was glad we returned her calls and

were able to help her. She purchased on 3/12/15 and it was delivered to her the

next day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Consumer

Response:

I am waiting for the "Proper" paperwork from Morrie's/Wisconsin so we are able to purchase a Minnesota Title and pay Minnesota Taxes.Morrie's gave us a list; we had everything on that list, we went into the MN DMV to make the transfer and we were told we are missing a "Specific" Document from Wisconsin and until we receive that document from Wisconsin/Morrie's I would like to leave this claim open.Thank You.

Business

Response:

We took the vehicle in on trade offering her more than 4 other dealers were able

to. The customer purchased a brand new 2015 CX5 from us. We delivered the

vehicle to her home and she and her [redacted] are both happy to have a new

vehicle. She stated several times that she was glad we returned her calls and

were able to help her. She purchased on 3/12/15 and it was delivered to her the

next day.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Morrie's, with new personnel in place, went above and beyond to set "things right" with our complaint. We enjoy our new vehicle and are extremely happy with the outcome.

Regards,

Review: I purchased a 2005 Dodge Neon SRT-4 from Morries Chippewa Valley Mazda in [redacted]. I purchased the vehicle in great running conditions with some minor defects I was aware of. I purchased a 60 Month/100,000 mile extended service warrenty for the car. Fifteen days after I purchased the car the motor wasn't running right and was smoking from the exhaust. I called and told them of the situation and Morries told me to bring the car up and they would determine if the warrenty will cover the cost of the repairs. They called me back approximately 30 days after the purchase date telling me that the car will need an engine but will not be covered under the warrenty because the warrenty I was sold does not cover my vehicle. If I would have never filled this claim they would have never even found out my car wasn't covered by the warrenty company. They said that they did not look to see if the car was covered by the warrenty company before selling me the warrenty. They then told me I am responsible for the cost of a new engine and labor to install it. They called me Monday, October 1st to tell me the cost of the motor would be $5300 but because they "feel bad" for the inconvenience and knock of $700 dropping the cost to $4600. I am not at all satisfied with this and have had terrible costumer service when trying to contact them about the issue.Desired Settlement: I would like my car to be repaired with a new replacement or a remanufactured engine at no cost to me.

Business

Response:

[redacted] came in on Aug

21, 2013 and purchased a 2005 Dodge Neon SRT 4 from us. This vehicle was in our

Public Before Wholesale segment. These vehicles are sold as is. Approximately 3

days after purchase [redacted] call and said that he was having problems with his

vehicle. I spoke with [redacted] and he asked if his warranty that he purchased would

cover the repair. I explained to [redacted] that I wouldn't know for sure until we

got it back to our service department and have it diagnosed. After we diagnosed

it we would have to submit it to warranty and see if would be covered.

Review: The car they sold drove fine for a week, all of a sudden interior lights are flashing uncontrollably and draining the battery to where it wont start the next time you try to start it. When you go to switch gears the inside dome light kept flickering and the other day lights were flashing while it was being driven. Whose to say the airbags won't go off next, if they even work!!!

They gave a list of things the car needed work on, nowhere did it say there was an electrical issue, they were misrepresenting the car.Desired Settlement: I would hope to hear back with a solution to get this issue fixed, I don't believe it's something that we should have to pay for, when they never disclosed this information at the time of sale, they disclosed other information, but nothing electrical.

Business

Response:

We have attempted to call the customer back from both our sales and service department with no direct contact. The customer has left a message for both sales and service but has not spoken directly to any of our management staff. The customer had an appointment scheduled for our service department to have the car diagnosed, but they did not make the appointment that was scheduled for 6/3/14. We will be able to further investigate the issues once we can inspect the vehicle which we will waive the normal diagnostic fees. We cannot offer a solution until we know the actual problem.

[redacted] aka "[redacted]" [redacted], [redacted], & [redacted] were phenomenal in assisting my daughter with getting a new-to-her car! My daughter needed me to co-sign and [redacted], [redacted], & [redacted] helped me to surprise her right before Christmas with the car that she had picked out.

I would do business with any of these guys in a heartbeat! [redacted] even came in on his day off just to see my daughter's reaction ** we drove up and saw the big bow on her car (she initially thought someone else had bought it). Class act guys all around!

Bad Experiance. I would not buy a car from this dealership.
Test drove the car. Noticed that it smelled like something was burning. Got the car on the lift and it had a significant leak in under the transmission. Also had other issues with a lot of codes from the ODB reader. I should have walked away but they convinced me that they would fix everything if I buy it. So I put a deposit down. Three weeks later, still no car. They said first, they were waiting for a part for the transmission. Then they were waiting for a valve cover gasket. Then a plastic cover. Three weeks later still no car and they keep finding problems on the car to fix and wait for parts. Then they tell me it had a rebuilt engine. They did not disclose this when I bought the car. After waiting three weeks for a winter car in January - this was going to be my daily winter car, I decided to cancel the order. Supposedly this car was inspected. If I would have trusted their word on that, I would have been stranded on 94 with a broken transmission and possibly blown motor. Who know what else could be wrong with this car.
So the manager tells me I have to pay $500 towards the repairs for this lemon of a car that I never got for canceling the order. They tried to sell me a car that was leaking transmission fluid, engine oil, and a rebuilt engine that they never told me about. Since I backed out they wanted me to pay $500 for this car that I never got!
Judging from the other reviews, they don't seem to do a good job of inspecting their cars and say the cars are "inspected" and should be good to go. Make sure you get an independent inspection. These guys give used car salesman their bad name. Very poor customer service. Read their fine print in their "Buy Happy Promise". Beware of Morries Mazda Chippewa Falls, WI!

Review: I purchased a dodge nitro from Morries Mazda with the extended warranty. A few months later the head gasket went out in the vehicle. The warranty company was called and they denied my claim because there was prior damage to the vehicle that I was not aware of. I called Morries and asked if they were going to do anything about this. We went back and forth for 2 months and they came back and said they were not going to do anything about this. So after paying 8100.00 for the repairs myself I'm stuck with this vehicle now if there's future repairs are necessary the warranty is useless because of the prior repairs on the vehicle that we're not disclosed to me at time of purchase.Desired Settlement: To honor there motto of Buy happy Drive happy! To reimburse me for the repairs I had to do that I should have never had to do myself!

Business

Response:

We are currently in the process of settling the dispute with the customer and we will contact you with the resolution. We have offered monetary compensation and have performed additional work as compensation.

Review: In May I called and spoke with a financial specialist at Morrie's about getting GAP insurance returned on three cars. Approximately 8 weeks later I received a check for one of the three. I went in person and spoke to a different financial specialist and submitted the correct paperwork to get the GAP insurance returned. This paperwork was not mentioned by the first person. Eight weeks later I received two checks for return of fee for GAP insurance. Each amount was $50 and we are expecting approximately $1000, $800 for one car. I called today to find out why eight weeks later I am still waiting and ask about these other checks. I was offered to speak to the first financial specialist from May. I declined due to my opinion of his lack of competence. I asked to speak with a manager. The phone call was terrible. He shared he cannot help me and I need be patient because he "works there and it took him 11 weeks to get his GAP back." This is an insult since I started this process in May which was 21 weeks ago.

Customer service issues started when we purchased the car and the sales man did not escort looking over the car before deal finalized, ignoring request to get the smoke smell out, and not fixing paint chips. We ended up fixing issues ourselves.

The general business practices of Morrie's are terrible and it is not good customer service. By the way this was our fourth and FINAL purchase from Morries.Desired Settlement: I want the GAP insurance refund for the [redacted] and the [redacted] returned and the coverage end date to be in May when I started trying to get the money returned. Not 21 weeks later because they have some difficulties processing claims.

Business

Response:

On April 8th 2013, Mrs. [redacted] paid off

a loan that she had purchased GAP coverage on. Morrie’s submitted a

cancelation claim to the GAP company. I first spoke with Mrs. [redacted] on July

28th, when she came into the

store to cancel GAP coverage on two vehicles, a [redacted] and a 2007

Chevy Aveo. I explained that in order for the refund to go to her and not the

lien holder, we needed a copy of the paperwork that showed that the loans had

been satisfied. She provided copies of the paper work and signed the

cancellation forms. I explained that the cancellations can take anywhere from

4-8 weeks to be processed. Morrie’s submitted the cancellation forms to the GAP

company on Aug 3rd 2013.

I was looking on the Revdex.com website tonight looking as some of my favorite and least favorite business that I have dealt with in Eau Claire.I was shocked to see the negitive reviews about Morries. My family(included extended) has been buying from them for nearly 10 years,whenever there has been a issue [redacted] himself has taken care of it every time! This is a very busy little place and nobody can make everyone happy.But I know they take care of my family and everyone else I know who has done business there.

Review: I bought a used 2005 Cadillac for about $10,000 from Morries in Chippewa Falls. After a few months I realized it was burning oil at a rate of 1 quart to every other tank of gas. I had to add 11 quarts between oil changes. The best Morrie's would offer is to fix it for me for an additional $2600. I don't think they knowingly sold me a bad car...but after making profit on my purchase and a LOT of profit on my trade-in, they certainly could have went further with their assistance. My impression: They decided to stick it to the little guy instead of doing the right thing.Desired Settlement: I wish to have Morrie's take back the car for a refund or store credit.

Business

Response:

First of all, we would like to apologize that this customer is unfortunately having a less than excellent experience. We strive to hold high standards in reconditioning and our sales process, and as a part of that we always take the position we see our customers in quite seriously. Unfortunately, we trade in a used commodity often, and over time mechanical failures do occur. As this customer stated a few month had passed by before he noticed a failure himself. We could never anticipate the future of a mechanical failure on a vehicle of course. And by no means do we "stick it to the little guy". It is absolutely NOT our position. We have offered to repair the vehicle at a significantly discounted rate for $2600.00. It is NOT being billed at a full retail rate. We are participating by offering a significant savings. Being the vehicle was sold as is and some time has passed we would expect the client to share in some responsibility. It is unfortunate for both of us, and we would gladly listen to a reasonable solution if the customer has something fair in mind. We are here to help, but we cannot assume responsibility for every mechanical failure, despite the fact we wish they never broke. Please reach out to us with a viable solution and we will gladly consider something reasonable for both.

Review: I had multiple issues regarding this vehicle purchase. The vehicle was advertised online with a navigation screen but the screen was not mentioned in the add. Before driving 4 hours to see the vehicle I called ahead and spoke to a salesman who said the vehicle did appear to include navigation. I drove to look at buying the vehicle and immediately found the screen had been removed. I was told by the salesman that the previous owner had the dealership remove his aftermarket touchscreen and replace it with the original radio. This was listed on the vehicle warrant sticker but never corrected in the add. The absence of the touchscreen devalued the car. Not deterred I still test drove the car and immediately noticed a rattle from the center dash. This rattle would later be examined by a Jeep mechanic who described it as "very loud". At the time the salesman tried to tell me it was a loose spare tire in the trunk. I pointed out that the spare tire was mounted outside and the salesman then acknowledged that it may be the dash as I had said. I asked the have the rattle taken care of before the sale and the salesman and his manager suggested I take the Jeep to Jeep dealer because it was still under factory warranty and they suggested they would do the same thing if I didn't buy the Jeep or if I asked them to make the repair. At this time I also noticed two large bolts used to hold two panels of the Jeep hardtop were missing. The dealer agreed to purchase new bolts. Still concerned I reluctantly purchased the Jeep under the belief that the Jeep would be easily repaired by a Jeep dealer.

I drove the Jeep the four hours home from the dealership on a Saturday. On Sunday the Jeep sat in my garage and I went through it with a fine tooth comb. I found poorly spliced wiring inside the jeep most likely from the aftermarket remote start that did not work and the aftermarket radio that was removed by the dealership. I also found that the hex bolts used to hold the remainder of the hardtop were missing. How the hardtop did not fly off on my drive home is unknown to me.

On Monday I immediately brought the Jeep to a Jeep dealer to be inspected under warranty as directed by my salesperson and his manager. It didn't take long for the Jeep dealer to describe the rattle is "very loud" and it didn't take them long to find a large section of the dash behind the radio had been removed. It was not clear when this was done but it was certainly something the dealership should have noticed when the reinstalled the factory radio. The Jeep dealer explained the rattle was being caused by the factory radio being unsupported.

To make a long story short the Jeep sat the entire week at the Jeep dealer while they tried to find a solution. The Jeep dealer documented three phone calls they made to Chrysler to try to find the part needed. The entire week I updated my salesperson. As my emailed began leaning more towards returning the Jeep under Morries Buy Happy Promise the sales person stopped answering my emails and every time I would call and ask for him he would not answer his phone even though the person answering made it clear he was working. I contacted managers at the dealership and none of them called me back.

Finally day 6 into my 7 day limit before returning the Jeep I told the Jeep dealer who was trying to fix it to put it back together. This is where my complaint begins. The Jeep dealer told me they would need to charge me $275.00 for the parts and labor they put into researching a repair that was clearly not a manufacture defect but something caused by the previous owner or the Morries Dealer when they reinstalled the radio. I paid the $275.00 because I had no choice but to do so.

From there I noticed I only had 50 miles left before reaching the 300 mile limit for the buy happy agreement and accepting returns. I called the dealership again and was sent multiple times to different voicemails. All I wanted was permission to exceed the 300 mile limit to drive the Jeep back. Keep in mind at this point I had only driving the Jeep home, to the Jeep dealer and now potentially back to the Morries dealership. I was finally transferred to a live person who insisted I retell the entire weeks struggles to him. Only after I suggested I would rent a flat bed trailer and tow the Jeep back to remain under the 300 mile limit did this manager agree to let me exceed the limit.

At the dealership I explained to the manager that I was instructed to take the Jeep to a Jeep dealer for warranty work. By following their instructions to attempt to get a repair done they should have known about I lost $275.00. The manager refused to reimburse me the loss but did agree to take the Jeep back. I asked what my options were and the manager give me an email address to one of the owners of the dealership. Along with all the other ignored emails I have sent the dealership I was not surprised to find the owner also ignored my email.

I have left out a lot of details that are not relevant to my request for reimbursement but do detail the poor customer service of this dealership. Not once has anyone reached out to me or returned a phone call to fix my concerns.Desired Settlement: I am not asking for a lot. I just want the dealership to pay the $275 dollars back to me that I had to pay a Jeep dealer to look at a problem Morries should have already been well aware of. I was directed by my salesman to take the Jeep to a Jeep dealer and by doing so I had to pay a fee for a problem they couldn't fix.

Business

Response:

We have called the customer and reimbursed him for the loss.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I regret that this issue had to be address by your agency but being 4 hours away from the dealership and unable to get anyone to return calls or emails left me no other choice. I have yet to receive the refund but I have faith it is coming. I appreciate your efforts in this matter.

Regards,

I had purchased my third car from Morries, I was excited when I bought the used Audi. I bought the car on a Saturday evening and the frist week of owning the car I put on 1,000 miles. My car was indicating that I was low on oil, so I added a quart of oil and continued driving. I went into Morries and explained that I was a quart low and asked if they had done an oil change to the car before I bought it. I requested that they change the oil again and they wanted to keep a check on the car. the problem continued, it burnt almost 2 quarts of oil per 400 miles I drove. the inspection report claimed that there was not any excessive oil consumption when I purchased the car. I went to [redacted] to see if there was any history on the car and sure enough, Morries brought it in because it had engine lights on and it was 4 quarts low (the car only holds 5 quarts)! Turns out that they knew about the problem the whole time! I requested that they buy the car back, which they ended up doing, but gave me a credit to their store. I don't trust any vehicle they have on their lot and I did not want to buy another vehicle from them. This was such an inconvenience for me I ended up taking a few days off work to try to figure out what to do. I ended up going with a car from the Minnesota dealership, but they made me sign the papers and agree to buy the car before I even looked at it or test drove it, and of course there was a HUGE crack in the rear bumper when it got to Chippewa. This has been the worst experience I have ever had! I buy a vehicle every year and I can assure you, I will NEVER step foot in that building again. They didn't even have the decency to fill my new car up with gas.

Review: We drove from MN to WI to purchase a vehicle because we liked what we saw on the internet concerning a newer vehicle purchase.We found a 2009 Jeep Compass with 68,000 miles on it for a "good" price. During the signing of the papers we were offered an Extended Warranty Insurance Policy cost added to our vehicle purchase price $2,500, because we purchased the Level III (Miles Edge) the most coverage, that should of been our first clue that buying a used vehicle was not for us.Before we made the fifth payment we were having a lot of issues with the Compass. Ball Joints, Wheel Bearings, Tie Rods, and Alternator (which should of never been a problem with a vehicle with 68,000 miles). I called the Dealership and was put on hold,we were having problems with MILE EDGE Insurance they sold us, and we were getting connected with a different person each time I called, until [redacted] helped me out, or so I thought. She assured me that the person that was suppose to be helping me would email me, because they were having issues with their phones.Needless to say I am still WAITING and it has been WEEKS now. I wanted to find out how much I could save by cancelling the MILES EDGE program and get it off of our loan.The Customer Service at Morrie's Chippewa Valley Mazda could use retraining on customer service and how important it is to follow through with their clients whether they purchase a used or new vehicle.I Would NOT waste my time with any MORRIE'S AUTOMOTIVE GROUP, they have nine of them throughout MN and WI. How one Morrie's Automotive Group treats a customer, I am sure the others are just as bad, maybe even worse.Desired Settlement: Would like $2,500 applied to our car loan FULL PRICE for the MILES EDGE INSURANCE.$450 returned to us that we paid out of pocket to have the car repaired three different times.$650 for four new tires that had to be replaced. We would like to have the Air Conditioner Clutch and belts replaced due to engine noise. MILES EDGE refuses to do the repairs until the entire air conditioner fails, which would cost more than $2,000.

Business

Response:

[redacted] called Morrie's on Monday

09-23-2013 and spoke to [redacted] about some issues she was having with

getting the warranty company to pay a claim for her. [redacted] said she had taken

her Jeep to a local mechanic for service and was told she needed some suspension

work, ball bearings, an alternator, and a part for the air conditioning. [redacted]

was told that we would call the warranty company to see about the claim and call

her back.

Review: on 12/17/2014 I purchased a 2005 Volvo xc90 t6 from morrie's Mazda in Chippewa falls Wisconsin. Approximately 70 hours later we were driving home from Christmas at my in-laws house. We took a left turn the rpm gauge jumped from approximately 2000 to 5000 and back to 2000 with in a second. The car would not shift right we would lose power going up hills from 60 mph to around 30 mph our gas mileage dropped. we came up to a stop sign and started to proceed through the intersection the vehicle did not move, ten seconds later the car slammed into gear. we were not able to go above 30 mph with the gas peddle down to the floor. When we made it home, I called morrie's Mazda and spoke to our sales person, who told me that it's my car my problem. I also had told the sales person that this isn't right and advised the sales person that I would like to return the car. he said no you cant. so I asked the sales person what he thinks I should do. He proceeded to tell me that its not his problem. I stated to the sales person "so your telling me that I just need to shut my mouth bend over a stump and let morries Mazda dry [redacted] me. he stated yes basically that's what I am telling you to do, I was furious that they had said that. I hung up. I called back and said that I wanted to talk to the general manager. I was hung up on. I then talked to my parents about this issue. my mother called the company back. The general sales manager said that they had told my fiance and I about the transmission issues. we were not advised that the transmission was bad. I asked the sales person after the test drive if there was any issues with the transmissions [redacted] told me no transmissions are like a rock in Volvo's. I asked if there were any known problems with the car. he only said that the gas door was the only issue. when I got home I found out that the DVD system didn't work. when I asked them about it they said that I needed to contact Volvo. Volvo said that it is $750-$1000 to fix the system. before we left the dealership I noticed that the headlight was burned out. I asked them if they could please replace the headlight. they said that I needed to buy the light. I didn't cause an issue I bought the light to then find out that the plug and socket for the HID headlights was missing they then told me that its going to cost over 400 for the headlight system. I said that they should make it right with me and pay for it since I just spent over $5000 they then said that they would pay for half of it if they ordered it off of eBay, so I said go ahead and order it and then ill come in a square up with you on that. I have had the worst experience dealing with this company I would not recommend it to anyone. The main reason I bought this vehicle is because I thought I was buying a quality car for my fiance and our two kids. only to find out that all I bought was a problem that they didn't want to deal with themselves. this companies motto is to buy happy drive happy. which hasn't been my experience.Desired Settlement: I want all the issues that have been stated in this to be fixed I want a written apology from the sales person we dealt with. I also would like to have some sort of warranty in case we come across other issues that they hid.

Business

Response:

I spoke with the customer's

family members several times in regards to what happened with the vehicle. I

explained that we sold the vehicle "as is" with proper disclosure for the issues

present at time of inspection.

Review: I called Morrie's and told them my car was making a funny noise when I braked and all they said was to bring it in and they would take a look at it and then they would let me know what the cost would be to fix it. They never said it was going to cost anything for them to look at it. On the bills that I have gotten from them before have all said the full circle inspection was free. So I never asked how much it was because of that and they never stated it on the phone. I brought my car in and they had me sign the invoice and after I signed it they wrote in the cost it was going to be. So they wrote it in after I had signed it and then told me how much it was going to be. I didn't have the money since I was unaware it was going to cost anything. When the inspection was done, I was being charged for it and I told him I didn't have it because of them failing to mention that it would cost anything and I said I don't get paid until Friday and he told me that they couldn't give me my car back until it was paid. I understand this is probably partly my fault since I did sign it but they definitely are at fault for this and it is very wrong on their part to do this.Desired Settlement: A refund would be nice but I would just like someone to take some action against them and make sure they get in trouble for this.

Business

Response:

[redacted],

Within these first 3 Weeks of owning my vehicle I bought at Morrie’s Mazda I had nothing but problems. Coolant line unit (within the first hour of leaving Morrie’s), power steering pump ($550), both front tires with beads showing ($600), both front CV Joint Shafts ($600) and possibly needing a new Transfer Case (part alone over $2000)!! The only part they agreed to replace was the coolant line unit. After being told I was responsible for the tires and power steering pump, I stopped attempting to receive help from Morrie’s. As of now my $6000 vehicle I purchased within 30 days has already cost me multiple absent days of college, appointments and meetings. I guess it’s my fault for not having my trusted mechanic inspect the vehicle before signing to purchase it.