Morries Chippewa Valley Mazda

I spoke with the customer's
family members several times in regards to what happened with the vehicleI
explained that we sold the vehicle "as is" with proper disclosure for the issues
present at time of inspection
The vehicle was towed up here
and we looked at the transmission
for no cost to the customerIt was
determined that the solution was to either replace or rebuild the existing
transmissionBoth options were presented to the customerAt that time the
customer expressed that either option was outside of her budget
At this point we offered to
exchange the customer into a different in stock vehicle providing the financing
company would except the new collateralThe customer then went home to find a
new vehicle and would return 12/26/after her work to complete the new paper
workTo our knowledge the customer is happy and fully satisfied with the
solution we offered her

I purchased a car from them and I noticed that my tires were sliding in the rain and it was making a weird noise in the front and a bearing was going out as well I contacted them I also needed a oil change within the 1st 3 days of having the vehicle When I contacted them they said to bring it in they did another check on the tires they said they were legal although I was sliding in the rain and they said what would you like us to do you bought a used vehicle with a 100000 miles on it I said that's not what you were telling me 2 weeks ago when I was making the purchase then I Kelley Blue Book that the fair market price of a Dealership was at 7000 I paid 10400 after sales and tax

Morries intentionally misled my wife and I when we were purchasing a minivan. They performed a hard credit pull after explicitly denying that they would do so. We got alerts on our phones during the signing indicating that our credit was pulled. They were apologetic and claimed it was a mistake, though I doubt that was the case. Morries is an unethical business that we will never return to and I encourage everybody who reads this to look elsewhere for new or used vehicles. Safeguard your credit and avoid Morries.

I purchased a vehicle from the dealership recently- the vehicle had an occasional vibration when we purchased it which we were assured was nothing to worry about and was a simple fix. After 1 month of ownership the transmission was completely unusable. There is also an air bag code DTC present. I believe that Morrie's knew about these issues and kept them hidden. We re built the transmission on our own time and expense (a very lengthy process) and still the issues remain.

Response to the complaint against Morries Chippewa Valley Mazda. Tyree purchased his vehicle 01/04/17 with 155,725 miles on it for $4849.00. Disclosed at purchase was a check engine light with a cooling thermostat code and a fuel system evaporative system leak.  Shortly after purchase his...

vehicle over heated and the extended warranty he purchased covered the water pump that went out on it. He paid the $200.00 deductible.  His alternator started to fail and our service department replaced it on 04/05/17-Tyree paid $443.09. Tryee was concerned with some power steering fluid leaking and he brought in the Trailblazer and we found lines seep/leaking and we replaced some o-rings for him at no charge- Morries Paid $ 223.73. A week later the power steering leak returned and we found it possible the power steering rack was causing the issue – so we replaced with a used part at no charge to Tyree- Morries paid $1250.47.  At this time Tryee was between moves and Morries put Tyree up in a motel until the truck was repaired at no charge to him.  The used power steering rack started to leak – we called the vendor and they warrantied the part –we gave the option to Tyree to upgrade to a new power steering rack if he wanted.  We did pass on the credit of the used one to him – he paid $328.87 for the new power steering rack only.  Two and half months later – the fuel pump on the tank started to leak.   Morries diagnosed and replaced the fuel pump for Tryee in the process a fuel tank filler neck was broken.  Morries replaced it at no charge to Tyree.  He paid for only the fuel pump and labor, $1336.13 On 07/19/17 he had a serpentine belt come off the vehicle, Morries towed the vehicle at no charge and replaced the serpentine belt to get the vehicle back running for him.  I understand the frustration of multiple repairs, Morries did multiple goodwill repairs as Tryee also paid for some of the repairs as well.  Tell us why here...

No resolution for repair was offered. Despite morries mazda saying that there was a an oil leak and offering me a different model car they were very vague on the nature of the leak and location. This leak threatens engine integrity as well as passenger if engine failure were  to occur. Also, no mention from morries mazda about resolving issues that were not on the buyers guide such as tires, brakes, steering box leak, etc. Also, they said it had been a month, which is true, however I was gone on military orders of which I was unable to  use the vehicle or have an inspection done until I returned and noticed oil puddles. I traded a 2007 Mercedes in exchange for this vehicle I expected it to be in good condition. Least they can do is fix it

To whom it may concern:The following is what happened in this purchase.  At the time of purchase the customer chose to buy this vehicle with disclosures including oil leak.  Over another RAV 4 that did not have disclosures on it based on the price.  Nate [redacted] and Jake both...

went over the issues prior to purchase.  Nate [redacted] stated that the customer asked where the oil leak was coming from.  Nate at that point told the customer if a leak is listed on the buyers guide it is an active leak not just a seep.  After the customer had the vehicle for a month or more they called and said that there is oil on the floor of their garage.  We at that point told them it had an oil leak listed at the time of sale and they were not happy with that response.

In response to the complaint about the 2003 Chevrolet SS.  The customer came to our store and explained to us that he had to have his transmission worked on soon after purchase.  He also told us that he needed to have the transfer case replaced as well.  We explained that the vehicle...

had 184000 miles on it at time of purchase, was sold "As Is" and at time of purchase had the following disclosures: ABS issue, E-brake inop, HVAC switches pass side only, front end play, spare carrier inop/spare missing, temp gauge inop, bulbs out, oil leak, CEL P0455, cracked windshield. Aftermarket intake.  We also told the customer that we understood his frustration and offered to help by taking the vehicle in for $1500 less than he paid for it in November.  We looked at several options for vehicles and were unable to meet his payment goal on a comparable vehicle.  The banks we had sent it to unfortunately would not grant him financing without additional down payment at this time.  We do have other vehicles that can be purchased, but they were either too expensive on a monthly basis or were not the type of vehicle he wanted.  During the trade appraisal we also discovered that while his transfer case did have some leaks to it, it was not at a spot that it needed immediate replacement.  We had also offered to possibly help to fix his transfer case at a reduced rate if he would like to explore that option as well, but he told us he had no additional available money. Tell us why here...

Oran took delivery of the BMW and as soon as he left the dealership he felt some shaking in the vehicle, so he turned right around and brought it back to us. When we tried to look at the vehicle it wouldn’t start. The next day we diagnosed and replaced the starter and we balanced the tires on the...

vehicle. Oran came back and James,one of our Managers, personally took another test drive with him to make sure everything was fixed. The vehicle felt great, and even Oran said that the issues he was experiencing were not there anymore. James informed him to keep a close eye on it, and if there was any problems to him right away. James told him he did understand his frustration and apologized for the inconvenience, but assured Oran he could be confident in his vehicle now that the repairs were completed. At no time during this process was there a lapse in communication.   Tell us why here...

To
whom it may concern:We
sold a vehicle to [redacted] on 9/21/15.  A few hours later the car had
a major mechanical issue.  We had the customer bring the car to the
dealership to inspect.  After we looked at the vehicle it was determined
that the repair was going to...

be of greater cost than the vehicle was
worth.  The vehicle was purchased with several documents stating it
was a completely As Is sale with no exchange or return policy. 
Despite the clear communication we did offer to exchange the customer into a
similarly priced car.  We offered more than
10 separate vehicles including our other store's inventory she could not find a
vehicle that she liked.  After attempting to find a vehicle for almost a
month we returned the customer's money to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not recall denying any assistance. I said that asking for just the cost of the engine was small and was a fraction of the cost of the repairs. I said that I was hoping that they could at least pay the engine costs so that I could have that money back for college. If you do have a recording of the conversation please upload it. I did not deny any assistance. During our call you said that you would call me back by the end of the night to tell me the offer of what your company could do for me, I did not receive any phone call and no further verbal contact with the company. This was after my initial report to Revdex.com. If you are willing to help me out with the costs please say so, I only said that you could at least cover the cost of the engine since this was a trade in car that car companies usually pay $50-$100 for in the first place. Please respond with what you would like to do, I am not going to keep messaging and fighting with you. If you are not going to help and deny all customer satisfaction then I would like to leave this were it is as a highly unsatisfied customer and that you would not resolve the situation.
Regards,
Jeffrey [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Oran took delivery of the BMW and as soon as he left the dealership he felt some shaking in the vehicle, so he turned right around and brought it back to us. When we tried to look at the vehicle it wouldn’t start. The next day we diagnosed and replaced the starter and we balanced the tires on the vehicle. Oran came back and James,one of our Managers, personally took another test drive with him to make sure everything was fixed. The vehicle felt great, and even Oran said that the issues he was experiencing were not there anymore. James informed him to keep a close eye on it, and if there was any problems to him right away. James told him he did understand his frustration and apologized for the inconvenience, but assured Oran he could be confident in his vehicle now that the repairs were completed. At no time during this process was there a lapse in communication.   Tell us why here...

I went to Morries Mazdas to trade in my car for a pickup truck because I was recommended from a friend that I work with that they are very good dealership. After purchasing my truck, it was used, but I have had nothing but problems with it. Not even owning it for 30 days it started to act up. It was going into limp mode and losing power while driving it on the highway. I contacted Morries and they wanted to charge me for even looking at it. After the same problems occurred, I finally got them to look at it for free and tried telling me my fuse box was bad, not even taking it to the gm dealer which they said they would. I did a car fax report and found out that this truck had electrical work done on it. If I would of known that, I would of never bought the truck, but they only gave me an auto check report which doesn't list everything on the vehicles history. Still after owing my truck for 5 months, I have had the same problem about every week. I can't even drive it long distance because I am afraid it will break down. They will not backup their work at all or their used vehicles. I would never go to this place for a vehicle or recommend it to anyone I know looking for a vehicle. The worst part of this situation is that I traded in my car which I bought bran new and had zero problems with for a truck that has so many problems and I hate driving it now.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was extremely satisfied with the solution I was offered. It was a very simple process to swap the vehicles and I was pleased with how things turned out. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was told that I could not return the vehicle and that there was nothing they would do.  the individual said they would do whatever to make it right but has never contacted me nor returned a telephone call.  I could have EASILY have NOT signed the check and have this matter become a court/legal issue.  They did not balance any wheels as I stopped myself and checked the tire pressure the next day and two wheels were under inflated. (14 psi and 18 psi)  The brake warning light situation and other warning lights that came on were not resolved. (needs spark plugs and brakes....had the vehicle inspected) I have called several times and they seemed busy to not take my calls.  I have to say that I do not like being lied to and not given any options has just made me realize that they just wanted to make a buck and could care less about customer service.  I rather that it just goes on record my experience for others to know how untrustworthy this place is.  
Regards,
Oran [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I regret that this issue had to be address by your agency but being 4 hours away from the dealership and unable to get anyone to return calls or emails left me no other choice. I have yet to receive the refund but I have faith it is coming. I appreciate your efforts in this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Morrie's, with new personnel in place, went above and beyond to set "things right" with our complaint. We enjoy our new vehicle and are extremely happy with the outcome.
Regards,
 
[redacted]

I am waiting for the "Proper" paperwork from Morrie's/Wisconsin so we are able to purchase a Minnesota Title and pay Minnesota Taxes.Morrie's gave us a list; we had everything on that list, we went into the MN DMV to make the transfer and we were told we are missing a "Specific" Document from Wisconsin and until we receive that document from Wisconsin/Morrie's I would like to leave this claim open.Thank You.

We took the vehicle in on trade offering her more than 4 other dealers were able
to. The customer purchased a brand new 2015 CX5 from us. We delivered the
vehicle to her home and she and her husband Dennis are both happy to have a new
vehicle. She stated several times that she was glad we...

returned her calls and
were able to help her. She purchased on 3/12/15 and it was delivered to her the
next day.