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Mover's Van Lines Doraville Ga

3825 Oakcliff Industrial Ct, Doraville, Georgia, United States, 30340-3406

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Reviews Moving Companies, Packing Service Mover's Van Lines Doraville Ga

Mover's Van Lines Doraville Ga Reviews (%countItem)

They should change their name to AMAZING! They are really amazing! The way they moved me is not like any other moving company! They move you very smoothly and quickly. The moving boys are talented, skilled, experienced and professional. They moved all my things with care they did not damage a single thing. Everything was delivered on time as promised and the boys even helped at the new place. It all went the way I wanted! No damages, nothing missing and no extra fees. I will use Movers van lines again!

I think you should all hire Movers van lines because they are very efficient and professional and they move you like no other. Moving is a tough task, but they make it seem so smooth and easy. They will move you in record time and they will move you without any damages. My recent move was just like this! There were no damages, no stress, no dents and no extra fees. I paid exactly what I was quoted. All in all, I had beautiful and smooth move. I will definitely use them again and I will recommend them to everyone! Well done!

Mover's Van Lines Doraville Ga Response • Jul 04, 2018

Thank you

If you want your move to go perfect, hire Movers van lines. They are very professional and efficient. They will move you like no other and they will move you without any damages. Last month I hired them for my long distance move and my move could not go any better. Everything happened the way I wanted! There were no damages, no extra fees, no misbehaving and no problems! The guys who came to help were very caring and they do listen to you! All in all, it was a great move. No issues at all! I will recommend them to all!

Mover's Van Lines Doraville Ga Response • Jun 27, 2018

Thank you

This moving company should be on the top. They are very deserving! They value every client and they really move you with perfection. Last month I hired them for my long distance move and everything went smoothly. The moving team came on time and moved me out very professionally and carefully. The delivery was one day early and they returned all my things intact. No issues with the bill either! It was a well-executed move! I highly recommend Movers van lines to all.

Mover's Van Lines Doraville Ga Response • Jun 24, 2018

Thank you

I would love to hire this moving company again! They are exceptional! They move you without any problems at all! Their moving team is very experienced and professional. They really know all the tricks in the book and they really know how to move the big and huge furniture without damaging it. I loved their service! My recent move with them was awesome! There were no damages, no extra fees and no mistakes. I was moved very smoothly! I highly recommend Movers van lines to all!

Mover's Van Lines Doraville Ga Response • Jun 22, 2018

Thank you so much, please refer us to your friends

Per my contract I was guaranteed a delivery of 6/9-6/10 It is now 6/10 and no one from the company has contacted me.
Per my contract I was guaranteed a delivery of my items that were moved from Atlanta, GA on 6/2 to be delivered on 6/9-6/10, however, today is 6/10 and I have not heard from anyone in the company. My father, my fiancé, and myself have called the company numerous times and emailed them with no response. The major problem is I start work tomorrow and now have nothing. Therefore, I have purchased an attorney via LegalShield who I will talk to on 6/11 to discuss this issue. This is absolutely unacceptable, especially when they called me on 6/3 asking could they drop my stuff off to my apartment on 6/4. So you all messed up my moving in date and NOW HAVE GONE MISSING. This is never how a company should be runned, but now I am asking my attorney to try to get all my money back.

Also, apart of why I am willing to pay for movers is to alleviate stress, however, this company has caused more stress than I could have ever imagined.

Desired Outcome

I want a refund of everything I have paid for and my items delivered to my house. This company has clearly ignored the contract I signed and this is unacceptable.

Mover's Van Lines Doraville Ga Response • Jun 23, 2018

We are sorry for the delay delivering your shipment to TX your first available day was 6/-9-10 our driver got sick and we had to send a replacement, the first available crew was for the next day monday, We do understand that you requested specific days but at times that things are beyond our control we can only do our best to resolve the issue.
Please contact our customer service for assistance

Customer Response • Jun 26, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the office numerous times asking for accommodation and NO MANAGER has even given me the slightest respect back by at least calling an apologizing. This company never apologized and only gave a discount of $33.00. How can your company make a mistake/error and not at least accommodate the customer. I paid for a move that was guaranteed by 6/10 but you all FAILED TO MEET THAT DEADLINE AND DIDN'T CARE TO ACCOMMODATE THE CUSTOMER. IS THIS HOW YOU ALL RUN YOUR BUSINESS?

Mover's Van Lines Doraville Ga Response • Jul 25, 2018

Sorry but customer request for $600 is not reasonable ,
Over maximum offer is $95
let me know if green we will mail a check

Customer Response • Jul 30, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
That amount is unacceptable and unreasonable after my experience. I will not accept. You should be receiving a letter from my attorney shortly.

This moving company moved me so nicely that I am bound to stick with them. They gave me my dream move. It did not involve any stress or any damages. They were super-efficient and professional, and punctual too! They packed all the glassware, kitchenware, artwork and everything else like it was their own. They moved me so smoothly that I can't still believe it. And the best part is that their price is low and very reasonable. Anyone can get the best service at a very low price! That is why Movers van lines will always be my moving company!

Mover's Van Lines Doraville Ga Response • Jun 08, 2018

Thank you

If you need to do a long distance move and can't find a suitable moving company, I strongly recommend Movers van lines. They are the one for you. They are very efficient and professional and they will move you like no other. Last month my wife and I hired them and we don't have a single bad thing to tell about them. They did the packing and loading very nicely. They delivered all the things within the given deadline and the best part was that they did not damage a single thing. We feel that they are the best! We highly recommend them to all.

Mover's Van Lines Doraville Ga Response • Jun 05, 2018

Thank you so much

This moving company has done a marvelous job! They moved me recently and I feel like saluting them! They have made this journey so pleasant and peaceful! They took care of all my belongings and delivered those back to me in the exact shape it was in. There were no damages and no dents. It was the smoothest move of life! No doubt they are the best in town! I gladly recommend them to all and I personally shall hire them whenever needed. Thank you once Movers van lines for the clean and easy move!

Mover's Van Lines Doraville Ga Response • Jun 05, 2018

Thank you so much

From my recent experience with Movers van lines, I can say that they do as much as possible! If you ask them to do a few more things, they will not mind and they will not charge you for it unless it is absolutely necessary. These guys are really friendly, efficient, caring and helpful. Moving from point A to B was very easy because of them. Not a single thing was damaged and the price they charge is very reasonable. I will always hire them for all my long distance moves and certainly shall highly recommend them to all!

Once again I have hired Movers van lines and all four times I got what I paid for. They are always very respectful! They wrap and pack all my things in such a caring and protective way. They give me the best deal and they deliver what they promise. Every time I get damage free and stress free move. Moving with them is like a breeze. You do not have to worry about anything. It is like a family member helping you out. SO FRIENDLY! I will always hire them for all my moving needs.

Mover's Van Lines Doraville Ga Response • Jun 04, 2018

Thank you

They are very sincere and understanding. They know that every item you have is very precious to you and they keep it that way by protecting it with their lives. They delivered me a damage free move and I still can't thank them enough. The safety of your belongings is very important because if you pay for a service, you expect absolute perfection. They are exactly that. Absolute perfection! The move was done under the given timeline and the guys were just great. In the end I got a damage free move, a good pricing and stress free move. Movers van lines is the best!

Mover's Van Lines Doraville Ga Response • May 22, 2018

Thanks

I admit that I did not have faith in them at first. But seeing them do their job really changed my mind. They brought shrink wrap, bubble wrap, boxes, tapes and pads. They systematically did their job and made sure there were no damages. The delivery was on time as promised and these kind men were happy to help me unpack. They insisted that they help me with the small things and also the big things. These guys are truly good people. Movers van lines chooses their men very wisely I think. Everyone is energetic, fit, efficient and caring. Thank you for a great move!

Mover's Van Lines Doraville Ga Response • May 17, 2018

Thank you

They will shock you! You will not expect such a good service! Their pricing is low and reasonable and you will at first have doubt in their professionalism, but after they come to your home, they will change all that! They moved me so well that all my previous moves looked like a fail! They were very neat and clean. They moved my belongings with care and respect and managed to move me without any damages or problems. Their bill did not change in the end and this is something I have faced a lot with other moving companies! Movers van lines is just the best! I will hire them again!

Mover's Van Lines Doraville Ga Response • May 17, 2018

Thank you

Thank you for not making any errors while moving me. I was afraid that all my antique one of kind furniture will be damaged during this moving process. But thanks to their hard work and professionalism, nothing was damaged. The crew who helped was very caring and kind. They made sure that they would not even scratch anything. Very nicely done! I would like to thank the entire team of Movers van lines for making this happen. I wish you all the best.

Mover's Van Lines Doraville Ga Response • May 15, 2018

I appreciate your Business

Good people work at Movers van lines! Everyone I dealt with was very nice to me and very kind. They were not like other companies who don't give a damn about you or your belongings. The guys who came to help very carefully and nicely wrapped everything up. They delivered all my earthly possessions to me safely and they did not scratch a single thing. I loved working with them and I shall recommend them to all!

Mover's Van Lines Doraville Ga Response • May 07, 2018

Thank you

Woo, what a great company from Susan to Damon ( driver ) exceptional customer services ,Moved me items safely , timely and on budget thank you
very affordable and fast service

Mover's Van Lines Doraville Ga Response • May 03, 2018

Thank you

We've had mixed experiences with moving companies in the past. However, this moving team was awesome. The guys arrived on time and took great care wrapping up our furniture in blankets and shrink wrap. We had packed everything else ourselves in moving boxes. Upon unpacking we didn't find anything broken. The place we moved to have a narrow living room door so big items like my two bookcases could barely be squeezed through, but they managed it without scratching anything. The move went relatively quick and uneventful. Due to work assignments, we have moved several times, once it was even abroad and this was the best experience we have had and it was with Movers van lines.

Mover's Van Lines Doraville Ga Response • Mar 29, 2018

We truly appreciate your business

Mover's Van Lines Representative *** came to my home in September and looked at all of the items that needed to be moved in order to appraise them and give me a binding estimate of $5206.50 for 1966 cubic feet, and asked me to pay a 10% deposit on September 13th, which I did.
On the day of the move, November 8th, the movers came in we gave the movers a cashier's check for $2812 to start the move. However, this is where the first signs of trouble began, and we were requested to pay more than was established originally. The movers added charges on the spot for labor and packing materials as well as for wrapping all the furniture. *** had said during his appraisal in September that we did not have to pack any furniture, as the movers will come and wrap all the furniture themselves. However he did not mention any additional charges at that time. These were not the only added fees, as they increased the supposedly "binding" estimate on the move day by claiming an additional 300 cubic feet of items were present. In fact, the day that *** came back in September, we actually had more furniture than we ended up moving, as no items were added and a lot of large furniture pieces (including some sofas, patio furniture, several shelves and bookcases, a few chairs, as well as a bed to name a few) were sold or donated before the move, making it impossible for the cubic feet to have increased. Finally, after loading everything in the truck, they said that it would cost us $1300 more for the move, due to these additional charges. They did not give us a copy of the paperwork stipulating how they estimated the increased cubic feet or the new packing charges. When requested for a copy, they said the office will send the contract tomorrow Nov 9th. That tomorrow is yet to come. My innumerable emails, texts, and calls to *** (the operations manager), ***, or *** to get a copy of the contract were never answered. Almost six months after the move, and I am still waiting for a contract copy.
Sadly this was only the beginning of our problems, I repeatedly called their office to find out when they can directly deliver the items so that they did not have to handle the items too many times, which increases the chance of the items being mishandled and damaged. Finally on November 13th, the company said they would deliver on the 14th, the next day, which was extremely short notice as we were at that time still in *** My husband had to take a last minute flight and came to *** to receive the shipment, but was surprised to find out that only half the shipment was actually delivered on the 14th. We were never notified that they split our shipment or that they handled our items a couple of times. On top of that when they did deliver our items there was no item list to follow, and every piece of furniture they wrapped and packed and charged extra for packing was damaged, including a lot of things broken irreparably, missing crucial pieces, or very obviously damaged i.e. with deep scratches, chips, or dents. Despite this, they asked us to pay the cashier's check for most of the remaining moving fee balance for $2200 before even opening the door of the truck for delivery. Despite only delivering half of the items at this time with no mention of when the rest of the shipment would be delivered. Only 2 people came to deliver the entire truck. Once that was given, the two people who came to deliver personally harassed us for an additional $220 in cash to take the items up the stairs, else refusing to complete the delivery and threatening to leave if they did not get the cash immediately. Our repeated calls and texts to the office and the operations manager *** went unanswered. One of the movers spoke to *** on the phone directly in front of me, but when I asked to talk to him, *** refused to speak with me.
We kept calling the office to see when the next delivery was scheduled, but never were able to get a date from them. On November 19th, we received a call from the truck driver saying that they can deliver on the 20th. When they arrived on November 20th, they demanded the rest of the money and still never gave a contract. We paid them $792 in cash so they would deliver the stuff instead of taking it to their warehouse. Finally we ended paying $6544 for the move. I never found out how much was due from the company based on the contract and was forced to pay the amount the moving guys demanded in cash. The same things continue to go wrong in the second delivery as with the first. There were more damages to all of the furniture delivered. In fact, the movers carelessly threw an executive office chair down from the truck while we were watching them unload, broke its handle in the process, glued it back in place and placed it against the wall thinking that we would not notice it. We pointed it out to them, showing them the wet glue, but they feigned ignorance and never even apologized for trying to hide it. Our brand new refrigerator, which they were responsible for wrapping, was badly dented in two places. The ping pong table, which they loaded from our house on the 8th in one piece, came back in several pieces and was missing a piece so it could not be put back together. After several days of contacting Jerome, the mover finally dropped off the piece on December 27th, and to our dismay the piece was split in half, making it impossible to fix the ping pong table even after all the hassle of retrieving the piece. We then started the claim damage process with a third party assigned by the mover.
We wanted to make sure we file this complaint with you all so that innocent people are protected from the atrocious business practices and unbelievably poor communication with this moving company.
Product_Or_Service: Interstate moving services
Account_Number: Claim ID#: XXXXXXX

Desired Outcome

Refund We need the items damaged to be repaired or replaced. There are about 29 items that were damaged in the move along with two dents in walls made by the movers in our new house. We have provided a detailed damage report with pictures to the third party that the moving company arranged to deal with our claims. After months of negotiations they offered us $90 in compensation to repair all the damage which is going to cost me several hundred dollars, which goes against the rate of compensation in the contract I signed. This does not even meet the default coverage of $0.60 per pound. We had requested a bare minimum of $1291 to repair all the damages or to replace the items.

Mover's Van Lines Doraville Ga Response • Mar 02, 2018

Dear Customer.
We are trying to reach you in order to resolve the issues
your phone is disconnected please call us.
XXX-XXX-XXXX

Customer Response • Mar 07, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
*** from Mover's van lines left a message on my husband's phone. I called back immediately on 3/2/18 at 3.40pm and was informed by ***, that *** has left for the day and will return the call on Monday (3/5/18). I Called back today (3/7/18) and was informed by *** again *** is not there and will let her know. They never returned my call and this is how that business deals with customers trying to ignore them. Please ask them to call me or better still email me.
Thanks

Mover's Van Lines Doraville Ga Response • Apr 04, 2018

Dear Customer
I am sorry you had damages during your move , but based on the coverage you selected that will be the amount we can offer you $250
Let me know if you agree so we can send you the payment

Customer Response • Apr 12, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Send the payment of $250 to the address where the delivery was made.

I had great service from this company , from start to finish no issues at all

Mover's Van Lines Doraville Ga Response

I appreciate you taking the time to write the review
Thank tou

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Address: 3825 Oakcliff Industrial Ct, Doraville, Georgia, United States, 30340-3406

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