Mt. Olympus Water & Theme Park Resort

I have taken the time to review your reservation and I do see that your check out date was August 29th. I do not see any notes in regards to issues with the room. I had the locks read and see that you did access your room past 5pm on the 28th and since that is well past check out time and the room...

was not able to be re rented no refund can be issued. It is stated in the confirmation as well that we do not give refunds for early departures but typically if it is closer to check out time and we are able to re rent the room we do reconsider.  At this time we are still not able to refund your account since the room was occupied so late. If you have any further questions or concerns please feel free to contact us at ###-###-####.

I do apologize for the issues you encountered during your stay with us. I have posted the refund to your account and you should see that within 7 - 10 business days. Please keep in mind the concerns you have are not typical at Mt. Olympus and we would love for you to give us another opportunity to...

prove ourselves to you.

The $30 has been refunded to your card please allow 7-10 business days for that to reflect in your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kenya [redacted]

I do apologize for the issues you endured while staying with us as that is obviously not what we want to hear our guests giving feedback with. I looked further at the reservation and am doing a full refund for the inconveniences you experienced. There was a refund already processed in the amount of $77.42. The remaining $112.25 will be refunded on our end today, typically will take 3-5 Business Days to see the credit in the account depending on the bank or credit card company. I hope this resolves the matter and next time around can have the enjoyable experience you expected on your prior stay.  Sincerely, Justin [redacted]Mt. Olympus Resorts

Dear [redacted] Please feel free to use these tickets during the 2015 season.  I have made a note in your reservation file accordingly.  If you have any questions or difficulty when you get to the ticket booth, please have the ticket seller contact me personally.  If you wish,...

print a copy of this email and bring it along to the park ticket booth this coming summer. 8 tickets @ 14.00 paid in full Res: 135248 Sincerely,[redacted] Direct line[redacted] ext: 206

When booking with us it does give you both options; the Villages which are off site and a little cheaper or Hotel Rome which is onsite and a little more expensive. When you select the Villages it also states online and in the confirmation that you are not onsite to the parks. The food is located in...

our indoor theme park which is actually a short distance from the indoor water park (right across the sidewalk). I see the room was reserved online and our cancellation policy was listed there as well as the confirmation stating (though not required to pay deposit) any cancellations will be a $50 processing fee and cancellations within 72 hours would be charged the first night stay. If you didn't wish to stay in the offsite location we could have given you options to upgrade to Hotel Rome so you could be right on site to the parks so you would have to drive over. The $50 fee is on the reservation and if you decided to come back to Mt. Olympus we can transfer this amount to a future reservation.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Lisa [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Gina [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I would like a copy of my reservation as I have asked for it a couple times prior to this complaint and never received one yet! I have 3 other families I can crossreference those reservations with as I do not remember it saying anything about what they stated in their response!   Also I would like to know why I get charged 66 bucks for resort fee for parking in front of my room and we never used your wifi and we brought our own towels which that should all be included with our stay!  (STAY AND PLAY FOR FREE)? Also why did I get charged like 18 bucks for concession rooms? 
Regards,
[redacted]

I do apologize for any issues you may have encountered during your stay with us. Though we do not anticipate these sort of issues we do handle them as soon as they may happen. Though we cannot prevent every guest from making bad choices...

and not following the rules we have in place we do try to correct their actions when we are made aware of them. I have taken the time to review your stay and I do see that as soon as we had availability we did upgrade your room at no additional cost. I also see records of the air conditioner calls but that [redacted] did issue you a free night stay since the one day was partially consumed with maintenance concerns. I am not able to do a full refund on your stay since we did move you and issue a free night stay. I do not see any further issues listed for the first night or the last 3 nights. What we could also do is still honor the discount return stay if you do wish to extend nights off of the free night we issued you.                                           ...⇄ Thank you,                                         ...⇄ Mt. Olympus

We do apologize for the inconvenience of the odor that was in the room when returning from the parks. We have sent Security over to that area to see if someone may have been possibly doing that outside of the room causing the odor to get into the room itself. When the guest came to the Front Desk to...

bring the issue to our attention, one of the Front Desk Supervisors spoke with them, offering to have someone come take care of the odor or to move to a different room. The guests were moved to a clean room right away with no issues from what I can see. Therefore, as I do apologize for the inconvenience, I will not be offering a full refund as requested as the issue was resolved promptly as soon as we were notified of it. I would be more than happy to speak further into the matter however, so please feel free to contact me directly - [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I explained to the front desk that I didn't review my ititerary because in the past I never had to, I was under the impression that everything was explained to me. The reason that I was rude was because the staff members didn't try to listen to anything I had to say they kept sending me back to the general manager and saying comments like I should've listened to my voicemail and read my email. These aren't ways to talk to customers. The GM called me at 3:15 I came to the front desk as instructed at 4. I was unable to hear the GM's full message due to being in a loud area int he eater area. I was told the GM would call me the next day and have yet to receive a phone call. This business doesn't care about customer service they have yet to apologize for anything and justifying all actions that are incorrect.  I will make myself heard. This is no way to treat a customer. What was explained to me on the phone was not what I have in this message or my email or I wouldn't have been so shocked a the front desk that was my argument. Had the staff been a little bit more emphathetic the situation wouldn't have escalated. I know this is a family owned business so whoever is responding to this email is obviously one of the staff members that I spoke with so I will be getting in contact with [redacted] as well.
Regards,

Tell us why here..The only resolution I am getting so far from Mount Olympus is 20 % off next stay or 4 tickets which are priced 7 dollars a piece for all the hassle changing rooms which I would have done again but shouldn't have to change rooms two or three times during my stay once is bad enough. Couldn't use the facilities that were suppose to be included with my stay since tickets to park were being given away for 7 a piece you use to not let anybody in without paying like a seson pass or 30 bucks a ticket that kept the park cleaner and not so crowded now complete chaos too many people for even life guards or staff to watch me being a guest cant even get on anything not a family fun time what so ever I mentioned to kids about 20 % off or free tickets they laughed don't want to go back  plus its 3 hour drive for us not evn close to worth all this hassle you have put me through just want a refund.

As stated before we have many resort vehicles the only difference with them is the number located on the back bumper. Again, I apologize you felt someone was following you but there is no way for our staff to know which room you belong to just by seeing you unload your vehicle. When our staff is informed of an maintenance issue they fix the problem. If you didn't want service done on your room we do provide the do not disturb signs for this. If the customer or the Revdex.com would like to discuss this further they may contact [redacted] at ###-###-#### at ext 604.

Attached is a picture of my boyfriends foot. He had a lot more than that but this was just a part of his foot that had them.

I do apologize for the confusion but any promotional emails sent do not include specific rooms or prices. When you click the link to view any discounts you would need to select your dates as well as your room desired. Online we do have sections for either our Mt. Olympus Village rooms or our Hotel...

Rome rooms. If you are unsure of what the Village locations are we do provide a description for that as well on our site. I have attached the screen shots showing this information as well as our cancellation policy which you have to agree to before you can submit your request. I do see that due to the confusion they are allowing you to use the $30 to put on a future stay. Typically, this fee is nonrefundable but we are trying to work with you and allow this to be used another time.

Mt. Olympus does have guidelines and policies to follow and that is what we were doing. Since you have already initiated a dispute for the amount paid with your bank I am unable to assist any further. All further transactions/responses will be made with the bank directly.

I sent an email in regards to your situation on March 23, 2018, I apologize if the email was not received. The room was reserved through a 3rd Party (Expedia, Hotels.com, etc...) On our website, the Free Food Hours are posted next to the Book Now button before you fill out any personal information...

to reserve your stay. The link shows you a calendar of each day and the hours the food is available. The Lodging Tab on our website also states that the Mt. Olympus Resort Rooms are located offsite from the parks and Hotel Rome is the building attached to the Indoor Water Park, this is also stated in the Confirmation Email confirming your reservation. I do apologize if there was no Housekeeping Service done to your room. There will be no refund honored but as I stated in my previous email, I would be willing to offer a discount on a future stay or park passes to use on a day of your choice during the summer months when all of the attractions are available to utilize. Sincerely, Justin [redacted]Mt. Olympus Resorts

I have not heard from the safety director about my fall. and I feel that a  full refund is warranted as to the false advertising. WE did go to the outdoor theme park on SAt and only 4 rides were open and where told that no more would be open. ( I had called on WED and THURS prior to our visit to make sure all outdoor activities and was told they would be open depending on weather ! THE WEATHER WAS VERY NICE THAT DAY!! NO RAIN! we were very disappointed in MT OLYMPUS.  The customer service was less than friendly, most employees seemed like they could care less about the people trying to enjoy there vacation.  AS to the partial refund I was given, I was not ask to speak to a manager though we did ask to talk to one! your statement (Mt. Olympus typically doesn't even refund for early departures (listed in our policies) but we did work with you and refunded for the night you dropped. There were NO questions asked and a refund was offered and we took it as to try and find something much BETTER to do with our vacation.