Musician's Depot

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to Yolanda who handled my refund I found her both nice and professional, she worked with me until all was handled I am satisfied with the results I do wish that all the customer service personnel was as professional and helpful as Yolanda was Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help!!! Clearly Fit Labs have refunded the total amount charged on my credit card The one thing I forgot to mention in my complaint is that the advertisement was Dr Oz promoting the products and showed before and after pictures of numerous well known celebritiesAfter the fact, I checked on Dr Oz website and couldn't find any mention of Clearly Fit Labs products This ad was on Facebook and since my experience, I have seen this ad several more times on Facebook but with different products Clearly fraudulent use of Dr Oz's name Thank you again for your help, [redacted] Regards, [redacted]

We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs [redacted] placed an online order at http://www.supergarciniacambogiafit.com/ on 8/17/for a day trial of our productAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer The Terms and Conditions state that the customer will be charged a non-refundable fee of $plus applicable taxes for shipping of a day supply of the productThe customer will then have days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further chargesIf the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the productIf the customer elects not to contact us to obtain an RMA number within days, he or she will be charged $plus applicable taxes to keep the productThe customer will continue to receive a fresh new day supply, every days thereafter until they contact our customer support department to cancel Ms [redacted] ordered a free trial offer, meaning the time the customer has to try the product is free but the merchandise itself is notThe trial is not meant to be an inconvenience, but more an incentive as it gives the consumer the chance to evaluate the product before paying for itIf the customer is not satisfied for any reason, all we ask is they contact us within the day trial time frame to return the unused portionAs we did not receive any contact or cancellation request from Ms [redacted] within our day trial period as explained in our terms, our system went ahead and automatically charged her $on 9/1/ Due to no contact Ms [redacted] was billed $and shipped a fresh day supply on 9/16/ Ms [redacted] contacted our customer our customer service department for the first time on 9/16/At which time the 1st shipment was outside of the money back guaranteeWe offer a day money back guaranteeThe customer is required to contact our customer service department for a return merchandise authorization number that needs to be written on the outside of the returning packageThe package is also required to be returned within days from the day the order was placedOnce the merchandise is successfully returned to our fulfillment center the customer would be creditedMs [redacted] expressed her dissatisfaction with this policy due to customer satisfaction being our top priority Ms [redacted] was credited the $immediately We note that your letter indicates that Ms [redacted] was ordered products, Garcinia Cambogia and Cleanse Fit As a courtesy, we have investigated this discrepancy and discovered that she also enrolled in a similar trial program with our sister company Cleanse Fit 1300, which billed her $under similar circumstances to those described above Ms [redacted] was billed $and shipped fresh new day supply of the cleanser on 9/4/Ms [redacted] was also credited the $ As a further courtesy, we requested that they credit her account in the amount of $Ms [redacted] should see that credit within 1-business days In the interest of maintaining customer goodwill, we credited Ms***’s account in the full amount of $Typically, it takes 1-business days to see this credit reflect or it will show on his next billing statementWe hope that this resolution satisfies Ms ***’s complaint, and sincerely apologize for any confusion that may have been experienced If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below Thank You, [redacted] Office: 866-498-

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Ms [redacted] placed an online order at https://vitahealthfit.com/ on 8/25/for a day trial of our productWe deeply apologize if Ms [redacted] feels the terms were not presented in clear enough format but all customers are required to check multiple consent boxes prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer No order can be submitted or successful unless the customer checks the box agreeing to the terms and selects to submit the orderThis box has to be checked once on the page where the customer inputs their name, address, email and phone number then a second time after inputting their credit card information The Terms and Conditions state that the customer will be charged a non-refundable fee of $plus applicable taxes for shipping of a day supply of the productThe customer will then have days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further chargesIf the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the productIf the customer elects not to contact us to obtain an RMA number within days, he or she will be charged $plus applicable taxes to keep the product We do offer a generous day money back guarantee on all unopened productThe customer is required to contact our customer service department to obtain a Return Merchandise Authorization Number (RMA); this has to be written on the outside of the returning packageThe returning package has to be post marked within days of the original order date and full refunds are not provided for partially used productThe merchandise Ms [redacted] had was indeed opened and she contacted us outside the day money back guarantee timeframe; therefore she was advised that she could not return the product Ms [redacted] contacted our customer support department for the 1st time on 10/6/As we did not receive any contact or cancellation request from Ms [redacted] within our day trial period as explained in our terms, our system went ahead and automatically charged her $on 9/9/for the merchandise currently in her possession We note that your letter indicates that Ms [redacted] was charged $and $ We can confirm that we charged her $89.99, aside from the initial shipping charges (which do not appear to be in dispute) As a courtesy, we have investigated this discrepancy and discovered that she also enrolled in a similar trial program with our sister company Cleanse Fit 1800, which billed her $under similar circumstances to those described above We asked to review their records and the account has been canceled, Ms [redacted] will not receive any future shipments or billings As a further courtesy, we requested that they provide a credit in the amount of $Ms [redacted] should see this credit within the next 1-business days In the interest of maintaining customer goodwill, we credited Ms [redacted] ’s account for in the amount of $Typically, it takes 1-business days to see this credit reflect or it will show on her next billing statementWe hope that this resolution satisfies Ms [redacted] ’s complaint, and sincerely apologize for any confusion that may have been experienced If there is anything further that we can do to assist in this matter, please do reach out to us directly

Dear [redacted] , We sincerely apologize for any difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have According to our records, on July 28, you called in and spoke to one of our customer service representatives and agreed to keep the product that had been shipped to you and cancel all future orders If you are not complete satisfied, please call us back and one of our representatives will be happy to assist you At Clearly Fit Labs, customer satisfaction is our number one priorityWe apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891- Clearly Fit Labs Support Team - (866) 891- [email protected]

We appreciate the opportunity to address this matter as customer satisfaction is our top priority We do apologize that Ms [redacted] feels the terms were not presented in a clear enough format but if you visit www.supergarciniacambogiafit.com, where Ms [redacted] placed her orderYou will find multiple consent boxes as well as the paragraph of the terms that states the consumer will be billed on the final ordering page We can confirm that Ms [redacted] has been credited the full amounts of $and $on 10/23/Ms [redacted] should have already received these creditsWe sincerely apologize for any confusion or inconvenience that may have been experiencedIf there is anything further we can do to assist in this matter, please contact us directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Good Morning Ms[redacted] , I just got off the phone with my Bank and this has been resolved Thank you for your assistance [redacted] ~ Project Management Office [redacted]

I would like to start this response by saying that as a courtesy to Ms [redacted] , we have refunded her for the transactions that she was billed We made several attempts to reach Ms [redacted] but were unsuccessful We did, however, leave her a voicemail apologizing for her experience and advising her that her charges have been refunded According to our records, Ms [redacted] signed up for a day trial of two of our products on September 10th When signing up for a trial, customers are required to agree to the full terms and conditions of the trial order The terms and conditions state that the customer is agreeing to a day trial of the product and that if the customer does not call or email us to cancel within those days that the customer would be billed the full price on the 15th day when the trial endsThey would then also be enrolled in the monthly membership program that ships the product every days As a convenience, customers continue to receive the product until they contact us, either by phone or email, in order to cancel In this case, it appears there may have been a miscommunication when Ms [redacted] contacted us Customer satisfaction is our number one priority We only intend to charge customers who are using our products and experiencing success We often make exceptions for customers who may have forgotten to cancel in time and we were happy to refund Ms [redacted] in this case Generally we request that customers return the products they ordered in order to receive a refund however we have waived that for Ms [redacted] and have issued her a full refund for all of her charges.Warmest regards,Clearly Fit Labs / [redacted] Style Definitions */

I would like to start this response by saying that as a courtesy to Ms [redacted] , we have refunded her for the transactions that she was billed We’ve had the opportunity to speak with Ms [redacted] and have apologized for her experience and advised her that she has been refunded for her charges in full According to our records, Ms [redacted] signed up for a day trial of two of our products on July 22th When signing up for a trial, customers are required to agree to the full terms and conditions of the trial order The terms and conditions state that the customer is agreeing to a day trial of the product and that if the customer does not call or email us to cancel within those days that the customer would be billed the full price on the 15th day when the trial endsThey would then also be enrolled in the monthly membership program that ships the product every days As a convenience, customers continue to receive the product until they contact us, either by phone or email, in order to cancel In this case, it appears there may have been a misunderstanding as we do not offer free samples of our products Customer satisfaction is our number one priority We only intend to charge customers who are using our products and experiencing success We often make exceptions for customers who may have forgotten to cancel in time and we were happy to refund Ms [redacted] in this case Generally we request that customers return the products they ordered in order to receive a refund however we have waived that for Ms [redacted] and have issued her a full refund for all of her chargesClearly Fit Service

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Ms [redacted] placed an online order at http://www.usegarciniacambogiafit.com/ on 8/10/for a day trial of our productWe deeply apologize if Ms [redacted] feels the terms were not presented in clear enough format but all customers are required to check multiple consent boxes prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer No order can be submitted or successful unless the customer checks the box agreeing to the terms and selects to submit the orderThis box has to be checked once on the page where the customer inputs their name, address, email and phone number then a second time after inputting their credit card information The Terms and Conditions state that the customer will be charged a non-refundable fee of $plus applicable taxes for shipping of a day supply of the productThe customer will then have days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further chargesIf the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the productIf the customer elects not to contact us to obtain an RMA number within days, he or she will be charged $plus applicable taxes to keep the product The trial starts the day the order is placed not the day the merchandise is received by the customer, as specified in our termsThe customer has the right to contact our customer service department at any time within the trial period to request an extension on their trial period time or cancelThis is a free trial offer, meaning the customer is shipped a full day supply and has a certain amount of days to use and evaluate the productThe period of time the customer has to use the product is free but the merchandise we ship for the customer to evaluate is notThe website advertisement is correct, this is a day trial offer We note that in the complaint Ms [redacted] states she called on Monday July 21st and was told she could not cancelMs [redacted] placed her trial order with us on 8/10/2014, therefore it could not have been our company that she called on July 21st, Ms [redacted] contacted our customer support department for the 1st time on 8/25/As we did not receive any contact or cancellation request from Ms [redacted] within our day trial period as explained in our terms, our system went ahead and automatically charged her $on 8/25/ We did review the recording of when Ms [redacted] did contact our customer service, to insure quality and accuracy when responding to this complaintWhen Ms [redacted] did contact our customer support department on 8/25/2014, she was advised at the beginning of the phone call that we would cancel her accountMs [redacted] was also advised that we would be happy to refund her, we simply ask for the unused portion to be returned prior to us providing a creditThe agent expressed to Ms [redacted] that she would need to return the merchandise with return merchandise authorization numbers, that the agent also issued to Ms [redacted] The agent advised that we suggest the customer to get a tracking numberThe agent explained that the tracking number will expedite her refund time because once it shows delivered she could call the customer support department to provide the tracking numberThe agent explained, as long as the tracking number confirmed delivery to our fulfillment center we would process the credit(s) in full and she would see the refund within 3-business daysMs [redacted] was not satisfied with this procedure, therefore the agent also explained to Ms [redacted] that she did not have to call back to receive her refundThe agent explained that she has the option to not call back and the refund would be applied once the fulfillment center processes the package as returned and packages are processed in the order they are receivedThe agent advised Ms [redacted] that option typically takes more time and if she wanted her refund quicker than the tracking number option would be best for herThe agent provided the remaining amount of the return information on that call We do not send checks, we refund the account that we chargedSending a check through the mail is not a secure way of crediting the customer Ms [redacted] requested a supervisor because the agent would not provide his or his supervisors last nameThe agent expressed to Ms [redacted] that his supervisor was not in but there were other managers availableThe agent placed Ms [redacted] on a 1-minute hold and came back to explain that the supervisor expressed to him that last names are not givenThe agent explained that the reason the supervisor was not going to get on the call was because the issue at hand was that he could not provide last namesThe agent explained that he was capable of handling her concerns and their lasts names were not going to be provided as it is a security risk and the manager could not provide last names either We note that your letter indicates that Ms [redacted] was charged $ We can confirm that we only charged her $89.99, aside from the initial shipping charges (which do not appear to be in dispute) As a courtesy, we have investigated this discrepancy and discovered that she also enrolled in a similar trial program with our sister company Clearly Fit 1800, which billed her $under similar circumstances to those described above We asked to review their records and the account has been canceled, Ms [redacted] will not receive any future shipments or billingsAs a further courtesy, we requested that they credit her account in the amount of $ Ms [redacted] should see that credit within 1-business days In the interest of maintaining customer goodwill, we credited Ms [redacted] ’s account in the full amount of $Typically, it takes 1-business days to see this credit reflect or it will show on her next billing statementWe hope that this resolution satisfies Ms [redacted] ‘s complaint, and sincerely apologize for any confusion that may have been experienced If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number provided below

I would like to start this response by saying that as a courtesy to Ms [redacted] , we have refunded her for the transactions that she was billed We’ve had the opportunity to speak with MsSaunders and have apologized for her experience and advised her that she has been refunded for her charges in full According to our records, Ms [redacted] signed up for a day trial of two of our products on Sept 5th When signing up for a trial, customers are required to agree to the full terms and conditions of the trial order The terms and conditions state that the customer is agreeing to a day trial of the product and that if the customer does not call or email us to cancel within those days that the customer would be billed the full price on the 15th day when the trial endsThey would then also be enrolled in the monthly membership program that ships the product every days As a convenience, customers continue to receive the product until they contact us, either by phone or email, in order to cancel In this case, it appears there may have been a misunderstanding as our trial period is for days, not Customer satisfaction is our number one priority We only intend to charge customers who are using our products and experiencing success We often make exceptions for customers who may have forgotten to cancel in time and we were happy to refund Ms [redacted] in this case Generally we request that customers return the products they ordered in order to receive a refund however we have waived that for Ms [redacted] and have issued her a full refund for all of her charges

The business has refunded the charges for the product, but not the shipping chargesI am willing to accept this resolution#ffffff;" /> Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis could have all been worked out with them prior to this complaint but when I called them they would not take my call because I had made a complaint against them for charging me wrongly before Not a very trustworthy business in my estimation Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Consumer called our office [redacted] The consumer indicates in two payments the company has now refunded all money

Consumer provided update by phone [redacted] After a long phone conversation and dispute the company did refund the consumers money

[redacted] ***, We sincerely apologize for any difficulties that you may have experienced According to our records, you called in and spoke to one of our Customer Service Representatives on April and agreed to return the products for a refund I have checked our records and it appears that we still have not received the products, as of May 7, However, customer satisfaction is our number one priority at Clearly Fit Labs As a result, we will be issuing a refund for your recent purchases Please allow 2-days for the credit to process.Once again, we sincerely apologize for any inconvenience that you may have experiencedWarmest regards, Clearly Fit Labs Support Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'. They repaid the $3.80 on 7/22/2015, but still DID NOT return the $4.95 as of today's date.I request that $4.95 be returned also.I have several emails from them dating back to 7/19/2015 in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $4.95. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'They repaid the $on 7/22/2015, but still DID NOT return the $as of today's date.I request that $be returned also.I have several emails from them dating back to 7/19/in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $ Regards, [redacted]

Good Morning ***, #ffffff;">This is [redacted] ***-I have been sending you information regarding the complaint I listed with the Revdex.com on Clearly fit labsYou received the last email which I sent the receipts of the orderI was sent cancellation notices, and then the following day a notice of confirmation of shipping on the productI checked my bank account and they did withdraw the amounts of from my checking for the productJust wanted to give you more info regarding this Thank you, [redacted] ***