Musician's Depot

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms***
placed an
online order at http://www.usegarciniacambogiafit.com/
on 9/23/for a day
trial of our productWe deeply apologize if Ms*** feels the terms
were not presented in clear enough format but all customers are required to
check multiple consent boxes prior to order submission indicating that they
have read, understand and agree to the Terms and Conditions of the trial
offer. No order can be submitted or
successful unless the customer checks the box agreeing to the terms and selects
to submit the orderThis box has to be checked once on the page where the
customer inputs their name, address, email and phone number then a second time
after inputting their credit card informationOnce the sale process is
complete for the Garcinia Fit the customer will receive the option to
place another trial order with our cleansing product, Cleanse Fit The
customer is not obligated to place an order for both products and each trial
has a separate set of terms that have to be agreed to
The Terms and Conditions for the Garcinia Fit state that the
customer will be charged a non-refundable fee of $plus applicable taxes
for shipping of a day supply of the productThe customer will then have
days from order date to evaluate the product and if they are not satisfied, can
call our customer service and incur no further chargesIf the customer wishes
to return the product we will issue a Return Merchandise Authorization (RMA)
number so that the customer may return the unused portion of the productIf
the customer elects not to contact us to obtain an RMA number within days,
he or she will be charged $plus applicable taxes to keep the productThe
terms for the Cleanse Fit are identical the only difference is the
shipping costs $and the trial completion charge is $
Ms*** contacted
our customer support department for the 1st time on 12/18/with
her financial institutionAs we did not receive any contact or cancellation
request from Ms*** within our day trial period as explained in our
terms, our system went ahead and automatically charged her $for Garcinia
Fit on 10/08/2014, for the merchandise that was in her possession
Whenever a
customer files a dispute there is a specific protocol that we have to allow to
take placeWhen a customer files a dispute their financial institution will (typically
provide them credit s) for the charge(s) they are disputingThe financial
institution will then investigate the charge(s) and determine whether the
mutual customer was rightfully billed or notWhen the financial institution
finds their conclusion they advise the customerIf the customer keeps the
credit the bank provided than the dispute was valid and in the customers favor
If the bank removes the credit they provided the customer this means that the
company (us) did rightfully charge the customerOnce the customer files a
dispute, we can no longer assist them with a creditIt is up to their
financial institution whether or not they are refundedMs*** did not
contact our customer support department until after she had filed the dispute
and her financial institution agreed that Ms*** was rightfully billed by
us
We sincerely apologize but once a dispute is filed the system will
not allow a credit, as the bank decides whether the cardholder receives the
credit or notWe hope that this resolution satisfies Ms***’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below

The company ClearlyFit stated that they had a 100% money back guaranteeBut when I called to get a refund they refused to refund my moneyThey insisted that they had a 15% restocking fee or they could give me a discountI told them I wanted a 100% refund and there was nothing on there ordering process about a restocking feeThey argued with me until I said I wanted to return the product for a full refund and they said that giving me a discount would be a better way to go instead of the mailing cost to return it and the restocking feeMy complaint is that I wanted my entire amount back and there was no mention of a restocking fee on their websiteI am still short $Thank you
***

Dear ***,
We sincerely apologize for any
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have
The terms of the offer are displayed on the checkout page and a box must be checked confirming your understanding and acceptance of the offer before completing the order
According to our records, you called in and spoke to one of our Customer Service Representatives on July 24, and agreed to keep the products at a discounted price
If you are not completely satisfied with this outcome, simply call us back so we can work towards a more preferable resolution
At Clearly Fit Labs, customer satisfaction is our number one priorityWe apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-
Clearly Fit Labs Support Team - (866) 891-
[email protected]

We sincerely apologize for any difficulties that Ms*** has experienced and look forward to helping her resolve them.Per our records, Ms*** signed up for a day trial of our products on July 16, 2015. In this case, it appears that may have been a misunderstanding as we do not offer
free products. We do show that Ms*** spoke to one of our customer service representatives on July 17,2015. As a result, a full refund for all of her charges was processed on July 20, 2015.Customer satisfaction is our number one priority. If for some reason the refund is not reflected on her credit card, we encourage Ms*** to contact customer service at 866-891-3221.Customer Service Support [email protected]

Clearly fit labs sucks you in buy providing you a free trial where you only pay shipping Two weeks after they send you the product they bill you $for the two bottles and then two weeks after that they automatically send you two more bottles with another bill for $ By the time you receive your credit card bill you are $out I called and was told I clicked on their terms of agreement but there was not terms of agreement that I saw I simply entered my cc info to get free products This is a very deceitful company

Dear ***,
We sincerely apologize for any
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have
At ClearlyFit we take customer satisfaction very seriously and our agents are standing by, 10:00AM to 6:00PM, Mon - Fri to assist you with any questions and concerns that you might have
According to our records, you called in and spoke to one of our Customer Service representatives on July 21, and agreed to keep the products at a discounted price
If you are not completely satisfied with the outcome of your last call, simply call us back so we can work towards a more preferable resolution
Please give us a chance to resolve your concerns by giving us a call
Sincerely,
Support Team
ClearlyFit.com
866-891-

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** ***

I
would like
to start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms***
and have apologized for her experience and advised her that she has been refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms*** in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms*** and have issued her a full
refund for all of her charges

Dear ***,
We sincerely apologize for any
difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have
According to our records, on July 28, you called in and spoke to one of our customer service representatives and agreed to keep the product that had been shipped to you and cancel all future orders.
If you are not complete satisfied, please call us back and one of our representatives will be happy to assist you
At Clearly Fit Labs, customer satisfaction is our number one priorityWe apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-
Clearly Fit Labs Support Team - (866) 891-
[email protected]

We appreciate the opportunity to address this matter as
customer satisfaction is our top priorityOur records indicate that we have
credited Ms*** for all charges mentioned in the complaintMs*** was
refunded $and $on 9/16/Ms*** was also credited $on
9/17/We have credited all charges that we processed to Ms***'s account
besides the initial shipping feeWe hope this resolution satisfies Ms***'s
complaint and sincerely apologize for any confusion that she may have
experiencedIf there is anything further we can do to assist in this matter,
please contact us directly

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms*** placed an
online order at http://www.trial.clearlyfit.com/ on 8/1/for a day trial of
our productWe deeply apologize if Ms*** feels the terms were not presented in
clear enough format but all customers are required to check multiple consent
boxes prior to order submission indicating that they have read, understand and
agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the orderThis box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The Terms and Conditions state that
the customer will be charged a non-refundable fee of $plus applicable
taxes for shipping of a day supply of the productThe customer will then
have days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further chargesIf the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the productIf the customer elects not to contact us to obtain an RMA
number within days, he or she will be charged $plus applicable taxes
to keep the product
The trial starts the day the order
is placed not the day the merchandise is received by the customer, as specified
in our termsThe customer has the right to contact our customer service
department at any time within the trial period to request an extension on
their trial period time or cancelThis is a free trial offer, meaning the
customer is shipped a full day supply and has a certain amount of days to
use and evaluate the productThe period of time the customer has to use the
product is free but the merchandise we ship for the customer to evaluate is
notThe customer is not meant to see full benefits within the 1st
days but should be able to feel a differenceWith continued use comes
maximum results, but like anything else nothing works 100% of the time for
everyoneThis is exactly why we offer the trial period as an option to try the
merchandise before purchasing the product
Ms*** contacted our customer support
department for the 1st time on 8/31/As we did not receive any
contact or cancellation request from Ms*** within our day trial period as explained in our
terms, our system went ahead and automatically charged her $on 8/16/
Due to not contact from Ms***,
she was also billed $on 8/31/and shipped a new day supply.
We
note that your letter indicates that Ms*** was charged $180.00.
We can confirm that we charged her twice for $89.99, aside from the
initial shipping charges (which do not appear to be in dispute). As a courtesy, we have investigated this discrepancy
and discovered that she also enrolled in a similar trial program with our
sister company Cleanse Fit 1800, which billed her $twice under similar
circumstances to those described above.
We asked to review their records and the account has been canceled, Ms*** will not receive
any future shipments or billingsMs*** was credited $for the 8/31/
charge, immediately after speaking with themAs a further courtesy, we
requested that they credit her account in the amount of $for the
8/16/chargeMs***
should see that credit within 1-business days
In
the interest of maintaining customer goodwill, we credited Ms***’s
account for the 8/16/charge in the full amount of $Typically, it takes 1-business
days to see this credit reflect or it will show on her next billing statement
We hope that this resolution satisfies Ms***‘s complaint, and sincerely apologize
for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below

I would like
to
start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms***
and have apologized for her experience and advised her that she has been refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms*** in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms*** and have issued her a full refund for all of her chargesClearly Fit Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I would like
to
start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms***
but were unsuccessful. We did, however,
leave her a voicemail apologizing for her experience and advising her that her
charges have been refunded
According to our records, Ms*** signed up for a day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms*** contacted us
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms*** in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms*** and have issued her a full refund for all of her chargesWarmest regards,
Clearly Fit Labs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis could have all been worked out with them prior to this complaint but when I called them they would not take my call because I had made a complaint against them for charging me wrongly before. Not a very trustworthy business in my estimation
Regards,
*** ***

I would like
to start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with MsSaunders
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on Sept 5th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as our trial period is for days, not
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms*** in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms*** and have issued her a full
refund for all of her charges

We sincerely apologize for any difficulties that Ms*** has experienced and look forward to helping her resolve them.Per our records, Ms*** signed up for a day trial of our products on July 16, 2015. In this case, it appears that may have been a misunderstanding as we do
not offer free products. We do show that Ms*** spoke to one of our customer service representatives on July 17,2015. As a result, a full refund for all of her charges was processed on July 20, 2015.Customer satisfaction is our number one priority. If for some reason the refund is not reflected on her credit card, we encourage Ms*** to contact customer service at 866-891-3221.Customer Service Support [email protected]

Dear ***,
We sincerely apologize for any difficulties that you might have experienced and are looking forward to helping resolve any and all issues that you might have
According to our records, you contacted our support center on July 23, and before a resolution could be reached, the line dropped
Please call us back as soon as possible so one of our representatives can assist you
At Clearly Fit Labs, customer satisfaction is our number one priorityWe apologize for any inconvenience that you may have experienced and hope that you'll give us a call, so that we can resolve any and all issues
Our customer service representatives are standing by ready to assist you, Monday through Friday from 10:00AM to 6:00PM EST at (855) 891-
Clearly Fit Labs Support Team - (866) 891-
[email protected]

We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. Ms*** placed an online order at http://www.usecoloncleansefit.com/ on 9/12/for a day trial
of our productWe deeply apologize if Ms*** feels the terms
were not presented in clear enough format but all customers are required to
check multiple consent boxes prior to order submission indicating that they
have read, understand and agree to the Terms and Conditions of the trial
offer. No order can be submitted or
successful unless the customer checks the box agreeing to the terms and selects
to submit the orderThis box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The Terms and Conditions state
that the customer will be charged a non-refundable fee of $plus applicable
taxes for shipping of a day supply of the productThe customer will then
have days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further chargesIf the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the productIf the customer elects not to contact us to obtain an RMA
number within days, he or she will be charged $plus applicable taxes
to keep the product
We do offer a generous day
money back guarantee on all unopened productThe customer is required to
contact our customer service department to obtain a Return Merchandise
Authorization Number (RMA); this has to be written on the outside of the
returning packageThe returning package has to be post marked within days
of the original order date and full refunds are not provided for partially used
product
Ms*** has not attempted
to contact our customer support department up to dateWe have never received a
phone call, email or any kind of contact from Ms***As we did not
receive any contact or cancellation request from Ms*** within our
day trial period as explained in our terms, our system went ahead and automatically
charged her $on 9/27/for the merchandise currently in her
possessionWe understand that she wishes to receive a credit but in order to
do so she would need to contact our customer support department for return
informationMs*** has not attempted to resolve this with us prior to
filing the complaint; she read the reviews online and assumed what was written
was trueWe are more than happy to assist customers with receiving a refund
and we do apologize that Ms*** did not feel the need to contact us
directly to resolve her issue prior to filing a complaint with the RevDex.comWe do ask that Ms*** contact our customer support
department at 1-877-871-to obtain a return merchandise authorization
number and the return informationOnce the return information is provided the
agent will apply the credit Ms*** is requesting
We note that your letter
indicates that Ms*** was charged $and $84.96. We can confirm that we charged her $84.95,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Garcinia Fit 1300, which billed
her $under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms
*** will not receive
any future shipments or billingsMs*** has not contacted them
up to date either and would need to do so to obtain return informationThey
are also happy and willing to help Ms*** with a credit but do request
that she contact the customer support department for the proper return information
Their customer service number is 1-877-878-
We hope that this resolution satisfies Ms***’ complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below

We appreciate the opportunity to address this matter, as customer
satisfaction is our top priority. Ms***
placed an online order at http://www.bestgarciniacambogiafit1300.com/ on 9/17/for a day trial of our productWe
deeply apologize if Ms*** feels the terms were not presented in clear
enough format but all customers are required to check multiple consent boxes
prior to order submission indicating that they have read, understand and agree
to the Terms and Conditions of the trial offer.
No order can be submitted or successful unless the customer checks the
box agreeing to the terms and selects to submit the orderThis box has to be
checked once on the page where the customer inputs their name, address, email
and phone number then a second time after inputting their credit card
information
The Terms and
Conditions state that the customer will be charged a non-refundable fee of
$plus applicable taxes for shipping of a day supply of the productThe
customer will then have days from order date to evaluate the product and if
they are not satisfied, can call our customer service and incur no further
chargesIf the customer wishes to return the product we will issue a Return
Merchandise Authorization (RMA) number so that the customer may return the
unused portion of the productIf the customer elects not to contact us to
obtain an RMA number within days, he or she will be charged $plus
applicable taxes to keep the product
Ms*** contacted our customer support department for the 1st
time on 10/2/As we did not receive any contact or cancellation request
from Ms*** within our day trial period as explained in our terms,
our system went ahead and automatically charged her $on the morning of
10/2/Ms***’s bank was charging
her a stop payment fee because she indeed placed the trial order, which she had
to agree to the terms of the trial offer to successfully place the order
We note that your letter
indicates that Ms*** was refunded
but then days later the funds were taken back out of her accountWe can
confirm that we credited Ms*** $on 10/2/and did not re-debit
her accountMs*** did contact our customer support deparment and stated
that we billed her again, after we credited her. Ms*** was advised to fax in her
statement, showing that we took the funds back out of her accountWe have not
received a fax confirming the amount of $was re-debited from Ms***’s
account. If Ms*** filed a dispute
or a chargeback with her bank, this could be interfering with her receiving a
creditIf certain cases if we provide a credit and the cardholder files a
dispute the bank will take the refund we provided until the dispute
investigation is finalizedThis would look like we re-debited the customer’s
accountIf Ms*** did file a dispute or chargeback with her financial
institution, she will need to contact them to receive any information about a
credit
We also not in the
complaint Ms*** states that we also tried to charge her for $82.99. We can confirm that we charged her $89.99,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Cleanse Fit 1800, which attempted
to bill her $under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms
*** will not receive any
future shipments or billings.
We hope that this
resolution satisfies Ms***‘s complaint, and sincerely apologize for any
confusion that may have been experienced.
If there is anything further that we can do to assist in this matter,
please do reach out to us directly