Musician's Depot

I would like
to start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms***
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on July 22th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms*** in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms*** and have issued her a full refund for all of her charges.Clearly Fit Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I spoke to Yolanda who handled my refund I found her both nice and professional, she worked with me until all was handled I am satisfied with the results I do wish that all the customer service personnel was as professional and helpful as Yolanda was
Regards,
*** ***

ordered the trial bottle when didn't work the I get my credit card statement to see they charged me $for a bottle of pills ,no were did I see I would be auto charged,who in their right mind would pay that much for a bottle of pills,then they offered 30% of the charge back,when I said I was calling my credit card company,then they offered me 50% of the charge back.this company is a rip off and I plan to get all the charges taken off my account by calling the company and letting them know I did not ,authorize that purchase an see what happens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'They repaid the $on 7/22/2015, but still DID NOT return the $as of today's date.I request that $be returned also.I have several emails from them dating back to 7/19/in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We appreciate the opportunity to address this matter as customer
satisfaction is our top priority. We do
apologize that Ms*** feels the terms were not presented in a clear enough
format but if you visit www.supergarciniacambogiafit.com,
where Ms*** placed her orderYou will find multiple consent boxes as
well as the paragraph of the terms that states the consumer will be billed on
the final ordering page
We can confirm that Ms*** has been credited the full
amounts of $and $on 10/23/Ms*** should have already received
these creditsWe sincerely apologize for any confusion or inconvenience that
may have been experiencedIf there is anything further we can do to assist in
this matter, please contact us directly

Company responded by phone 4/26/16-***MrS*** states that the consumer only returned two items and that is what the consumer was refunded forHe states that once the consumer returns the other two products, a refund for those items will be refunded

Consumer called our office. **
The consumer indicates in two payments the company has now refunded all money

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I spoke to Yolanda who handled my refund I found her both nice and professional, she worked with me until all was handled I am satisfied with the results I do wish that all the customer service personnel was as professional and helpful as Yolanda was Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

One of our representatives has spoken to Ms*** and was able to confirm that she has received her refund in full. Although the refunds were processed at the same time, it appears there may have been a delay with Ms*** being credited on one of them.Thank you for bringing this to our attention.Customer service

We appreciate the opportunity to address this matter, as customer
satisfaction is our top priorityWe note that in Ms***’s complaint
she states that she ordered our product for completing an online survey for
Home DepotWe advertise through a number of 3rd party websites but are not
affiliated with those companies in anyway and in no way are we related to their
surveys, products or servicesThe customer was directed to http://www.bestgarciniacambogiafit1300.com/
from the 3rd party website to complete the order and the terms of
the trial had to be agreed upon to successfully submit the orderWe deeply
apologize if Ms*** feels the terms were not presented in clear
enough format but all customers are required to check multiple consent boxes
prior to order submission indicating that they have read, understand and agree
to the Terms and Conditions of the trial offer.
No order can be submitted or successful unless the customer checks the
box agreeing to the terms and selects to submit the orderThis box has to be
checked once on the page where the customer inputs their name, address, email and
phone number then a second time after inputting their credit card information
The Terms and Conditions state
that the customer will be charged a non-refundable fee of $plus applicable
taxes for shipping of a day supply of the productThe customer will then
have days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further chargesThe
terms also clearly state that the trial starts the day the order is placed by
the consumer, not the day of receiptIf the customer wishes to return the
product we will issue a Return Merchandise Authorization (RMA) number so that
the customer may return the unused portion of the productIf the customer
elects not to contact us to obtain an RMA number within days, he or she will
be charged $plus applicable taxes to keep the product
We do offer a generous day
money back guarantee on all unopened productThe customer is required to
contact our customer service department to obtain a Return Merchandise
Authorization Number (RMA); this has to be written on the outside of the
returning packageThe returning package has to be post marked within days
of the original order date and full refunds are not provided for partially used
productAll returning packages are subject to a restocking fee and any package
sent back to us without an RMA is non-refundable
Ms*** contacted our
customer support department for the 1st time on 10/13/As we
did not receive any contact or cancellation request from Ms*** within
our day trial period as explained in our terms, our system went ahead and
automatically charged her $on 10/11/for the merchandise currently in
her possessionWhen Ms*** contacted our customer support
department she requested to cancel and a credit be applied immediatelyWe do
not have or provide “paperwork” as this was not a paper form orderThe order
was placed on the internet therefore there is no so called “paperwork” but
absolutely no order can be placed without checking the box that the terms and
conditions are understood and read
Per terms, only unopened merchandise is eligible to be returned
for a full creditDue to the nature of the call, Ms*** was advised
that she could return the merchandise for a credit, although it was openedMs
*** expressed her dissatisfaction with not receiving the credit immediately
We do take customer satisfaction very seriously, so the agent immediately
provided a full credit in the amount of $on 10/13/Typically, it
takes 1-business days to see this credit reflect or it will show on her next
billing statementWe hope that this resolution satisfies Ms***’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly

*** ***
My apologies if this message reaches you twice as we were unable to confirm whether the first response went throughWe sincerely apologize for the experience you had with our agent. We appreciate timely feedback and utilize it when training our agents in our
efforts to continue to improve our customer experiences. We had an opportunity to review our records and have verified that you have been refunded in full.At Clearly Fit Labs, customer satisfaction is our number one priority. We hope that you will accept our apology for any inconvenience you experiencedWarmest regards,
Clearly Fit Labs Support Team
[email protected]

I would like
to start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with Ms***
and have apologized for her experience and advised her that she has been
refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on August 18th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as we do not offer free samples of our
products
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms*** in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms*** and have issued her a full
refund for all of her charges

Company responded by phone 4/26/16-***
MrS*** states that the consumer only returned two items and that is what the consumer was refunded forHe states that once the consumer returns the other two products, a refund for those items will be refunded

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms*** placed an
online order at https://vitahealthfit.com/ on 8/25/for a day trial
of our productWe deeply apologize if Ms*** feels the terms were
not presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the orderThis box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The
Terms and Conditions state that the customer will be charged a non-refundable
fee of $plus applicable taxes for shipping of a day supply of the
productThe customer will then have days from order date to evaluate the
product and if they are not satisfied, can call our customer service and incur
no further chargesIf the customer wishes to return the product we will issue
a Return Merchandise Authorization (RMA) number so that the customer may return
the unused portion of the productIf the customer elects not to contact us to
obtain an RMA number within days, he or she will be charged $plus
applicable taxes to keep the product
We do
offer a generous day money back guarantee on all unopened productThe
customer is required to contact our customer service department to obtain a
Return Merchandise Authorization Number (RMA); this has to be written on the
outside of the returning packageThe returning package has to be post marked
within days of the original order date and full refunds are not provided for
partially used productThe merchandise Ms*** had was indeed opened and
she contacted us outside the day money back guarantee timeframe; therefore
she was advised that she could not return the product
Ms*** contacted our
customer support department for the 1st time on 10/6/As we did
not receive any contact or cancellation request from Ms*** within our day trial period as
explained in our terms, our system went ahead and automatically charged her
$on 9/9/for the merchandise currently in her possession
We note that your letter indicates
that Ms*** was
charged $and $84.96. We can confirm
that we charged her $89.99, aside from the initial shipping charges (which do
not appear to be in dispute). As a
courtesy, we have investigated this discrepancy and discovered that she also
enrolled in a similar trial program with our sister company Cleanse Fit 1800,
which billed her $under similar circumstances to those described
above. We asked to review their records
and the account has been
canceled, Ms*** will not receive any future shipments or billings
As a further courtesy, we requested that they provide a credit in the amount of
$Ms*** should see this credit within the
next 1-business days
In the
interest of maintaining customer goodwill, we credited Ms***’s account
for in the amount of $Typically, it takes 1-business days to see this
credit reflect or it will show on her next billing statementWe hope that this
resolution satisfies Ms***’s complaint, and sincerely apologize for any
confusion that may have been experienced.
If there is anything further that we can do to assist in this matter,
please do reach out to us directly

*** ***,
We sincerely apologize for any difficulties that you may have experienced. According to our records, you called in and spoke to one of our Customer Service Representatives on April and agreed to return the products for a refund. I have checked our records and it
appears that we still have not received the products, as of May 7, 2015.. However, customer satisfaction is our number one priority at Clearly Fit Labs. As a result, we will be issuing a refund for your recent purchases. Please allow 2-days for the credit to process.Once again, we sincerely apologize for any inconvenience that you may have experiencedWarmest regards,
Clearly Fit Labs Support Team

Good Morning ***,
sans-serif background-">This is *** ***-I have been sending you information regarding the complaint I listed with the Revdex.com on Clearly fit labsYou received the last email which I sent the receipts of the orderI was sent cancellation notices, and then the following day a notice of confirmation of shipping on the productI checked my bank account and they did withdraw the amounts of from my checking for the productJust wanted to give you more info regarding this
Thank you,
*** ***

I would like
to
start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We’ve had the opportunity to speak with MsSaunders
and have apologized for her experience and advised her that she has been refunded
for her charges in full
According to our records, Ms*** signed up for a day trial of two of
our products on Sept 5th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a misunderstanding as our trial period is for days, not
Customer
satisfaction is our number one priority.
We only intend to charge customers who are using our products and experiencing
success. We often make exceptions for
customers who may have forgotten to cancel in time and we were happy to refund
Ms*** in this case. Generally we
request that customers return the products they ordered in order to receive a
refund however we have waived that for Ms*** and have issued her a full
refund for all of her charges

We appreciate the opportunity to address this matter as customer satisfaction is our top priorityWe do apologize that Ms*** did not see the desired results that she was anticipatingIn the interest of maintaining customer goodwill, we have provided credits in the amounts of $and $Ms*** can expect to see these credits within the next 1-business daysWe sincerely apologize for any confusion or inconvenience that may have been experiencedIf there is anything further we can do to assist in this matter, please contact us directly
Thank you
*** *** - Processing Manager