Musician's Depot

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for your help!!! Clearly Fit Labs have refunded the total amount charged on my credit card
The one thing I forgot to mention in my complaint is that the advertisement was Dr Oz promoting the products and showed before and after pictures of numerous well known celebritiesAfter the fact, I checked on Dr Oz website and couldn't find any mention of Clearly Fit Labs products. This ad was on Facebook and since my experience, I have seen this ad several more times on Facebook but with different products. Clearly fraudulent use of Dr Oz's name
Thank you again for your help,
*** ***
Regards, *** ***

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms*** placed an
online order at
none"> http://www.supergarciniacambogiafit.com/on 9/24/for a day trial of
our productWe deeply apologize if Ms*** feels the terms were not
presented in clear enough format but all customers are required to check
multiple consent boxes prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the orderThis box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card informationOnce the sale process is complete for
the Garcinia Fit the customer will receive the option to place another
trial order with our cleansing product, Cleanse Fit The customer is not
obligated to place an order for both products and each trial has a separate set
of terms that have to be agreed to
The Terms
and Conditions for the Garcinia Fit state that the customer will be
charged a non-refundable fee of $plus applicable taxes for shipping of a
day supply of the productThe customer will then have days from order
date to evaluate the product and if they are not satisfied, can call our
customer service and incur no further chargesIf the customer wishes to return
the product we will issue a Return Merchandise Authorization (RMA) number so
that the customer may return the unused portion of the productIf the customer
elects not to contact us to obtain an RMA number within days, he or she will
be charged $plus applicable taxes to keep the productThe terms for the
Cleanse Fit are extremely the only difference is the shipping costs $
and the trial completion charge is $
We do offer
a generous day money back guarantee on all unopened productThe customer is
required to contact our customer service department to obtain a Return
Merchandise Authorization Number (RMA); this has to be written on the outside
of the returning packageThe returning package has to be post marked within
days of the original order date and full refunds are not provided for partially
used productThe merchandise MsHolland had was indeed opened and she
contacted us outside the day money back guarantee timeframe; therefore she
was advised that she could not return the product
Ms*** contacted our customer support department for the 1st
time on 10/23/As we did not receive any contact or cancellation request
from Ms*** within
our day trial period as explained in our terms, our system went ahead and
automatically charged her $for Garcinia Fit and $for Cleanse
Fit on 10/09/2014, for the merchandise that was in her possession. Due to the nature of the call and because customer
satisfaction is our top priority, Ms*** was provided return information and
immediately credited for both chargesMs*** should she these credits
reflect within the next business days
We hope that this resolution satisfies Ms***’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below

I would like
to start this response by saying that as a courtesy to Ms***, we have
refunded her for the transactions that she was billed. We made several attempts to reach Ms***
but were unsuccessful. We did, however,
leave her a voicemail
apologizing for her experience and advising her that her
charges have been refunded
According to our records, Ms*** signed up for a day trial of two of our
products on September 10th 2015.
When signing up for a trial, customers are required to agree to the full
terms and conditions of the trial order.
The terms and conditions state that the customer is agreeing to a day
trial of the product and that if the customer does not call or email us to
cancel within those days that the customer would be billed the full price on
the 15th day when the trial endsThey would then also be enrolled
in the monthly membership program that ships the product every days. As a convenience, customers continue to
receive the product until they contact us, either by phone or email, in order
to cancel. In this case, it appears
there may have been a miscommunication when Ms*** contacted us
Customer satisfaction is our number one priority. We only intend to charge customers who are
using our products and experiencing success.
We often make exceptions for customers who may have forgotten to cancel
in time and we were happy to refund Ms*** in this case. Generally we request that customers return
the products they ordered in order to receive a refund however we have waived
that for Ms*** and have issued her a full refund for all of her charges.Warmest regards,Clearly Fit Labs

The business has refunded the charges for the product, but not the shipping chargesI am willing to accept this resolutionbackground-" />
Thank you,
*** ***

Refer to: Case No ***
Attention: Office
of the Cleveland, Ohio Revdex.com
We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityMs*** placed an online order at http://trycleanse.clearlyfit.com on 7/22/for a day trial of our productAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer
The Terms and Conditions state that the customer will be charged a non-refundable fee of $plus applicable taxes for shipping of a day supply of the productThe customer will then have days from order date to evaluate the product and if they are not satisfied, can call our customer service and incur no further chargesif the customer wishes to return the product we will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the productIf the customer elects not to contact us to obtain an RMA number within days, he or she will be charged $plus applicable taxes to keep the product
We note that Ms*** states that she did not receive the merchandise until 7/26/The tracking number provided by the United States Postal Service Confirms delivery to the customers address on 7/24/The terms that have to be agreed upon prior to submitting the order also state that the trial starts the day the order is placedWe do apologize if Ms*** felt the terms were unclear
This offer was a free trial offer, meaning the time to try the product is free but the merchandise itself is notThe customer is shipped a full day supply to try before making a buying decisionThe trial is not meant to be an inconvenienceThe trial offer is more of an incentive as it gives consumer the chance to evaluate the product before paying for itWe ship a day supply simply because most of our customers love the product and continue to use itBy shipping a day supply they can continue to use the product, instead of having to wait for a new shipmentThis way if the customer likes the product they do not have a gap of time that they stopped taking it and maximum results can be achievedIf the customer is not satisfied for any reason, all we ask is they contact us withing the day trial time frame to return the unused portion
We do offer a generous day money back guaranteeIf for any reason the customer is not satisfied we ask they contact our customer service department to obtain a return merchandise authorization numberThis number needs to be clearly labeled on the outside of the returned merchandise and the merchandise has to be returned within days from the date of orderThere is no product return fee and we apologize if Ms*** was provided with that informationThe return process can take anywhere from 2-weeks, as disclosed in the termsWe suggest the customer to purchase a tracking number when returning the merchandise, not only for their protection but ti can also speed up the refund process
When Ms*** contacted us to cancel she was provided with the opportunity to keep the merchandise and we would issue a 50% creditThis offer was simply to give the customer the opportunity to continue using the product to achieve maximum benefits and still get a portion of her money backMs*** declined and wanted to return the merchandise for a full creditIf the customer chooses to return the merchandise they are responsible for paying the return shipping fee
We note that the complaint indicates that Ms*** was charged for products, Cleanse Fit and Garcinia Cambogia Fit As a courtesy, we have investigated this matter and discovered that she also enrolled in a similar trial program with our sister company, which billed her $for the shipping and handling under similar circumstances to those described aboveMs*** was also charged for completion of the trial period of Garcinia Cambogia Fit in the amount of $The account has been cancelled and will not receive any future shipments or billingsAs a courtesy, Ms*** was credited the full amount of $when she contacted them to cancel on 8/6/2014.
In the interest of maintaining customer goodwill, Ms***'s account was credited in the full amount of $on 8/6/We did attempt to reach out to Ms*** upon receipt of this complaint to advise her of the credits and ensure that we resolved this complaint to her satisfactionWe hope that this resolution satisfies Ms***'s complaint, and sincerely apologize for any confusion that may have been experienced.
Thank you
*** ***, Processing Manager
Office: 866-498-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They NEVER returned my fees, and the ad that I responded to said 'FREE SAMPLE'They repaid the $on 7/22/2015, but still DID NOT return the $as of today's date.I request that $be returned also.I have several emails from them dating back to 7/19/in which they were denying returning to my amounts, and have a bank statement to prove their withdrawals and today's return of the $3.95.All I ask is my fair return of the $
Regards,
*** ***

Consumer provided update by phone. **
After a long phone conversation and dispute the company did refund the consumers money

We appreciate the opportunity to address this
matter, as customer satisfaction is our top priorityMs*** placed an online
order at http://www.supergarciniacambogiafit.com/ on 8/17/for a day trial
of our productAll customers are required to check a box prior to order
submission indicating that they have read, understand and agree to the Terms
and Conditions of the trial offer
The Terms
and Conditions state that the customer will be charged a non-refundable fee of
$plus applicable taxes for shipping of a day supply of the productThe
customer will then have days from order date to evaluate the product and if
they are not satisfied, can call our customer service and incur no further
chargesIf the customer wishes to return the product we will issue a Return
Merchandise Authorization (RMA) number so that the customer may return the
unused portion of the productIf the customer elects not to contact us to
obtain an RMA number within days, he or she will be charged $plus
applicable taxes to keep the productThe customer will continue to receive a
fresh new day supply, every days thereafter until they contact our customer
support department to cancel
Ms*** ordered a free trial
offer, meaning the time the customer has to try the product is free but the
merchandise itself is notThe trial is not meant to be an inconvenience, but
more an incentive as it gives the consumer the chance to evaluate the product
before paying for itIf the customer is not satisfied for any reason, all we
ask is they contact us within the day trial time frame to return the unused
portionAs we did
not receive any contact or cancellation request from Ms*** within our day
trial period as explained in our terms, our system went ahead and automatically
charged her $on 9/1/ Due to
no contact Ms*** was billed $and shipped a fresh day supply on 9/16/
Ms***
contacted our customer our customer service department for the first time on
9/16/At which time the 1st shipment was outside of the money
back guaranteeWe offer a day money back guaranteeThe customer is
required to contact our customer service department for a return merchandise authorization
number that needs to be written on the outside of the returning packageThe
package is also required to be returned within days from the day the order
was placedOnce the merchandise is successfully returned to our fulfillment
center the customer would be creditedMs*** expressed her dissatisfaction with
this policy due to customer satisfaction being our top priority Ms*** was
credited the $immediately
We note that
your letter indicates that Ms
*** was ordered
products, Garcinia Cambogia and Cleanse Fit 1800. As a courtesy, we have investigated this discrepancy
and discovered that she also enrolled in a similar trial program with our
sister company Cleanse Fit 1300, which billed her $under similar
circumstances to those described above. Ms
*** was billed $and shipped fresh new day supply of the cleanser on
9/4/Ms*** was also credited the $ As a further courtesy, we requested that they
credit her account in the amount of $Ms*** should see that credit
within 1-business days
In the interest of maintaining customer goodwill, we
credited Ms***’s account in the full amount of $Typically, it takes 1-business days to see
this credit reflect or it will show on his next billing statementWe hope that
this resolution satisfies Ms
***’s complaint,
and sincerely apologize for any confusion that may have been experienced. If there is anything further that we can do
to assist in this matter, please do reach out to us directly at the number
provided below
Thank You,
*** ***
Office: 866-498-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good Morning Ms.*** ,
I just got off the phone with my Bank and this has been resolved
Thank you for your assistance
*** *** ~
Project Management Office
***

I was "awarded" a free product thru my pharmacyI selected an eye cream - "free", only pay shipping for $ Today, several weeks later I noticed an authorization hold on my bank account for $89.99!! I called the bank and was told at this point to call Clearly FitI did and was told since I didn't cancel by days I had to pay for the productThis is a tiny little bottle and nowhere did I agree to pay $89.99!! I only selected it because the other "free" choices were lameNot only are they trying to charge me, they were planning to send another supply! Even if it weren't free a person on social security would not be paying $for eye cream! My bank will be working on this TOTAL SCAM!!

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms*** placed
an online order at http://www.usegarciniacambogiafit.com/ on 8/10/for a day trial
of our productWe deeply apologize if Ms*** feels the terms were not presented
in clear enough format but all customers are required to check multiple consent
boxes prior to order submission indicating that they have read, understand and
agree to the Terms and Conditions of the trial offer. No order can be submitted or successful
unless the customer checks the box agreeing to the terms and selects to submit
the orderThis box has to be checked once on the page where the customer
inputs their name, address, email and phone number then a second time after
inputting their credit card information
The Terms and Conditions state that
the customer will be charged a non-refundable fee of $plus applicable
taxes for shipping of a day supply of the productThe customer will then
have days from order date to evaluate the product and if they are not
satisfied, can call our customer service and incur no further chargesIf the
customer wishes to return the product we will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the productIf the customer elects not to contact us to obtain an RMA
number within days, he or she will be charged $plus applicable taxes
to keep the product
The trial starts the day the order
is placed not the day the merchandise is received by the customer, as specified
in our termsThe customer has the right to contact our customer service
department at any time within the trial period to request an extension on
their trial period time or cancelThis is a free trial offer, meaning the
customer is shipped a full day supply and has a certain amount of days to
use and evaluate the productThe period of time the customer has to use the
product is free but the merchandise we ship for the customer to evaluate is
notThe website advertisement is correct, this is a day trial offer
We note that in the complaint Ms*** states she
called on Monday July 21st and was told she could not cancelMs*** placed her trial order with us on 8/10/2014,
therefore it could not have been our company that she called on July 21st,
Ms*** contacted our customer support department for
the 1st time on 8/25/As we did not receive any contact or
cancellation request from Ms
*** within our day trial period as explained in our terms, our
system went ahead and automatically charged her $on 8/25/2014.
We did review the recording of when Ms*** did contact
our customer service, to insure quality and accuracy when responding to this
complaintWhen Ms
*** did contact our
customer support department on 8/25/2014, she was advised at the beginning of
the phone call that we would cancel her accountMs*** was also advised that we would be happy to
refund her, we simply ask for the unused portion to be returned prior to us
providing a creditThe
agent expressed to Ms*** that she would need to return the
merchandise with return merchandise authorization numbers, that the agent also
issued to Ms***
The agent advised that we suggest the customer to get a tracking numberThe
agent explained that the tracking number will expedite her refund time because
once it shows delivered she could call the customer support department to
provide the tracking numberThe agent explained, as long as the tracking
number confirmed delivery to our fulfillment center we would process the
credit(s) in full and she would see the refund within 3-business daysMs*** was not
satisfied with this procedure, therefore the agent also explained to Ms*** that she did
not have to call back to receive her refundThe agent explained that she has
the option to not call back and the refund would be applied once the fulfillment
center processes the package as returned and packages are processed in the
order they are receivedThe agent advised Ms*** that option typically takes more
time and if she wanted her refund quicker than the tracking number option would
be best for herThe agent provided the remaining amount of the return information
on that call We do not send checks, we
refund the account that we chargedSending a check through the mail is not a
secure way of crediting the customer
Ms*** requested a supervisor because the
agent would not provide his or his supervisors last nameThe agent expressed
to Ms***
that his supervisor was not in but there were other managers availableThe
agent placed Ms***
on a 1-minute hold and came back to explain that the supervisor expressed to
him that last names are not givenThe agent explained that the reason the
supervisor was not going to get on the call was because the issue at hand was
that he could not provide last namesThe agent explained that he was capable
of handling her concerns and their lasts names were not going to be provided as
it is a security risk and the manager could not provide last names either
We
note that your letter indicates that Ms*** was charged $170.00. We can confirm that we only charged her $89.99,
aside from the initial shipping charges (which do not appear to be in
dispute). As a courtesy, we have
investigated this discrepancy and discovered that she also enrolled in a
similar trial program with our sister company Clearly Fit 1800, which billed her
$under similar circumstances to those described above. We asked to review their records and the account has been canceled, Ms
*** will not receive any future shipments or billingsAs a
further courtesy, we requested that they credit her account in the amount of $
Ms*** should
see that credit within 1-business days
In
the interest of maintaining customer goodwill, we credited Ms***’s
account in the full amount of $Typically, it takes 1-business days to see this credit reflect
or it will show on her next billing statementWe hope that this resolution
satisfies Ms*** ‘s
complaint, and sincerely apologize for any confusion that may have been
experienced. If there is anything
further that we can do to assist in this matter, please do reach out to us
directly at the number provided below

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***