A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage (meaning not intended damage) is not covered under the Standard Limited Warranty (SLW). Our customer was also...
told by one of the Authorized Service Providers (ASP) that they will not continue the repair since there’s a crack on the back of the screen. If our customer wishes to continue the repair, they will need to shoulder the cost since the issue is not part and covered by the Standard Limited Warranty (SLW). At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer warranty for their computer
has already expired on 07/13/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. The computer Satellite P55T Model # [redacted] did not find any defects or part defects based on the standards
of the unit. The problem acquire outside the Standard Limited Warranty and in
accordance of the warranty seeing as the customer has exceeded the warranty
period they are now responsible for any repairs and or technical assistance. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will provided a repair to his computer and we will send the unit to our Toshiba Engineer’s...
repair facility. TAIS has advised our customer that he will receive a free box that he can use to send the computer to our repair facility. Our customer agreed with that. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged (dock board, hinge assembly, & LCD cover), which is interconnected to what is happening on the computer because according to our customer when she tried to plugged in the charger the light indicator lit up which means the unit has a power. Our customer was advised that we can send it to our VIP/Toshiba Engineer’s repair so we can have a final diagnosis for the unit and set the right expectation that she will be quoted once they determined the damaged is not covered by the warranty. However our customer declined that offer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In order to get a response from Toshiba, I had to originally file with the Revdex.com (Complaint [redacted]) over a battery issue. Toshiba provided a reasonable response and sent me a new battery with instructions on how to replace the battery on my laptop. Their instructions were incomplete, and I tried contacting them via email on 25 MAy. I left voicemails with [redacted] (their Revdex.com respresentative) on 29 May, 2 June, and 5 June but have received no response. I agreed to close the complaint once I was able to satisfactorily install the battery. Because Toshiba has reverted to no responses, I am forced to open a new complaint to answer a simple question.I want an explanation of the type of screw used to secure the laptop back to the laptop. It is not covered in the videos provided to remove the cover, and I cannot identify the type. Or, Toshiba may provide me with a screwdriver that removes the screw.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba did not even read the complaint I have listed here on Revdex.com. In my complain I specifically stated that I tried to reach out to Toshiba when I had issues multiple times when it was still in warranty through toshibas [redacted] site because that is where I bought it. Due to Toshibas [redacted] site not getting back with me about this issue it was out of warranty. When I call your repair service number it is through a 3rd party company not associated with Toshiba asking me to pay a couple hundred dollars just for them to look at it which is more than I paid for the product. So, first my tablet was having issues due to manufacturing problems and then it became out of warranty to be fixed because Toshiba themselves did not get back to me on fixing it. Conveniently by the time they did it was no long in warranty. Now I just getting automated responses because Toshiba clearly did not read my original complaint. I can assure you I will not buy any Toshiba product again due to its manufacturing and the companies horrible customer service.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/17/2015, 03/18/2015; 03/20/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern...
they may contact our acclaim department at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s computer is already out of warranty since 08/15/2013 so that TAIS are unable to authorize a repair and specially a replacement. Our customer can contact...
Toshiba Repair Services at ###-###-#### to set up a repair for the computer which is out of warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged, which is out of scope of the warranty (out of scope meaning...
it is not covered under the standard limited warranty). TAIS has informed our customer the cost of the repair is now their responsibility. Our customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair at their own cost or they may call the technical support department at [redacted] to locate a nearest Authorized Service Provider (ASP) on their location. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Details regarding this are as follows:
I was informed by their customer service representative that I would receive a full refund of the purchased price for the broken item they sent me. They have not done that.
They are refusing to honor their word, and charging me for the shipping for a broken item -- which is outright unreasonable.
My purchase was made with my credit card, to ToshibaDirect. The money SquareTrade was responsible for refunding me, they already have. The rest is ToshibaDirect's responsibility.
Throughout these communications, they have been unsympathetic, as well as unwilling to honor their word in this matter. Considering that uncaring approach to the already unacceptable circumstance of being sent a broken item, I don't believe that it will be possible to reach a reasonable resolution with them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
they did not address my concern about their having cancelled the warranty after repairing my other toshiba laptop.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case managers and has explained that refund is not the option in accordance to the standard limited warranty. Our representative has offered to send the unit to our VIP repair facility to have the fixed and to be evaluated by our engineers. However our customer declined the offer. What Will Toshiba Do? If the Product fails to work as warranted,
Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/part. This is your sole and exclusive remedy for breach of warranty.
Replacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.
TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer has been contacted by one of our corporate representatives and has
advised that his computer will be send to our Engineers to evaluate and
diagnose the issue....
Our customer will be receiving to his email a return
shipping label that he can use sending the unit to our engineer’s repair
facility. Our customer will keep updated for any results of the diagnosis. At
this time we consider this matter closed.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this laptop has no additional software loaded on it. I brought up the system exactly the way I have purchased it. [redacted] remoted in and verified there are no software issues. Any software that is on this computer was placed there by Toshiba. It is very disappointing that Toshiba's only interest is in selling Support plans for computers that are still covered under factory warranty.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. We tried reaching our customer however, got rerouted to a Voice Mail. We will still try to reach her on the next business day to provide the recommendation that we have for the issue of the unit. If our customer would like to follow up on us, they can reach our customer relations at 855-674-3553 to provide the best day and time for us to reach them to discuss this concern.
A Toshiba America Informations Systems (TAIS) represetative has reviewed our customer's complaint. After doing a research TAIS cannot find any records on our system using our customer’s information (Name, Phone #, Address, and Email Address). If our customer can provide any referrence number or the...
serial number of the unit they may contact our technical support department at 800-457-7777.
A
Toshiba America Information System (TAIS) representative has reviewed our
customer’s complaint. After doing a research TAIS cannot find any records in
our system using the customer information (name, address, phone number, and
email address). Our customer can provide the serial number of...
the unit or any reference
number they may contact us at ###-###-####, at this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would rather not close this item until the computer is fixed. At this point, Toshiba has just started the proper dialogue but nothing has been corrected yet.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS has informed our customer that any physical or accidental damage (meaning not intended damage) is not covered under the Standard Limited Warranty (SLW). Our customer was also...
told by one of the Authorized Service Providers (ASP) that they will not continue the repair since there’s a crack on the back of the screen. If our customer wishes to continue the repair, they will need to shoulder the cost since the issue is not part and covered by the Standard Limited Warranty (SLW). At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. And TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research our customer warranty for their computer
has already expired on 07/13/2014. And as per the Standard Limited Warranty our
customer has a 1 year limited period. The computer Satellite P55T Model # [redacted] did not find any defects or part defects based on the standards
of the unit. The problem acquire outside the Standard Limited Warranty and in
accordance of the warranty seeing as the customer has exceeded the warranty
period they are now responsible for any repairs and or technical assistance. At
this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has informed our customer that we will provided a repair to his computer and we will send the unit to our Toshiba Engineer’s...
repair facility. TAIS has advised our customer that he will receive a free box that he can use to send the computer to our repair facility. Our customer agreed with that. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged (dock board, hinge assembly, & LCD cover), which is interconnected to what is happening on the computer because according to our customer when she tried to plugged in the charger the light indicator lit up which means the unit has a power. Our customer was advised that we can send it to our VIP/Toshiba Engineer’s repair so we can have a final diagnosis for the unit and set the right expectation that she will be quoted once they determined the damaged is not covered by the warranty. However our customer declined that offer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In order to get a response from Toshiba, I had to originally file with the Revdex.com (Complaint [redacted]) over a battery issue. Toshiba provided a reasonable response and sent me a new battery with instructions on how to replace the battery on my laptop. Their instructions were incomplete, and I tried contacting them via email on 25 MAy. I left voicemails with [redacted] (their Revdex.com respresentative) on 29 May, 2 June, and 5 June but have received no response. I agreed to close the complaint once I was able to satisfactorily install the battery. Because Toshiba has reverted to no responses, I am forced to open a new complaint to answer a simple question.I want an explanation of the type of screw used to secure the laptop back to the laptop. It is not covered in the videos provided to remove the cover, and I cannot identify the type. Or, Toshiba may provide me with a screwdriver that removes the screw.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba did not even read the complaint I have listed here on Revdex.com. In my complain I specifically stated that I tried to reach out to Toshiba when I had issues multiple times when it was still in warranty through toshibas [redacted] site because that is where I bought it. Due to Toshibas [redacted] site not getting back with me about this issue it was out of warranty. When I call your repair service number it is through a 3rd party company not associated with Toshiba asking me to pay a couple hundred dollars just for them to look at it which is more than I paid for the product. So, first my tablet was having issues due to manufacturing problems and then it became out of warranty to be fixed because Toshiba themselves did not get back to me on fixing it. Conveniently by the time they did it was no long in warranty. Now I just getting automated responses because Toshiba clearly did not read my original complaint. I can assure you I will not buy any Toshiba product again due to its manufacturing and the companies horrible customer service.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/17/2015, 03/18/2015; 03/20/2015 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern...
they may contact our acclaim department at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s computer is already out of warranty since 08/15/2013 so that TAIS are unable to authorize a repair and specially a replacement. Our customer can contact...
Toshiba Repair Services at ###-###-#### to set up a repair for the computer which is out of warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS received our customer’s unit on 8/20/2014 in our repair facility and determined that there is a Physical Damaged, which is out of scope of the warranty (out of scope meaning...
it is not covered under the standard limited warranty). TAIS has informed our customer the cost of the repair is now their responsibility. Our customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair at their own cost or they may call the technical support department at [redacted] to locate a nearest Authorized Service Provider (ASP) on their location. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Details regarding this are as follows:
I was informed by their customer service representative that I would receive a full refund of the purchased price for the broken item they sent me. They have not done that.
They are refusing to honor their word, and charging me for the shipping for a broken item -- which is outright unreasonable.
My purchase was made with my credit card, to ToshibaDirect. The money SquareTrade was responsible for refunding me, they already have. The rest is ToshibaDirect's responsibility.
Throughout these communications, they have been unsympathetic, as well as unwilling to honor their word in this matter. Considering that uncaring approach to the already unacceptable circumstance of being sent a broken item, I don't believe that it will be possible to reach a reasonable resolution with them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
they did not address my concern about their having cancelled the warranty after repairing my other toshiba laptop.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case managers and has explained that refund is not the option in accordance to the standard limited warranty. Our representative has offered to send the unit to our VIP repair facility to have the fixed and to be evaluated by our engineers. However our customer declined the offer. What Will Toshiba Do? If the Product fails to work as warranted,
Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/part. This is your sole and exclusive remedy for breach of warranty.
Replacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.
TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer has been contacted by one of our corporate representatives and has
advised that his computer will be send to our Engineers to evaluate and
diagnose the issue....
Our customer will be receiving to his email a return
shipping label that he can use sending the unit to our engineer’s repair
facility. Our customer will keep updated for any results of the diagnosis. At
this time we consider this matter closed.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this laptop has no additional software loaded on it. I brought up the system exactly the way I have purchased it. [redacted] remoted in and verified there are no software issues. Any software that is on this computer was placed there by Toshiba. It is very disappointing that Toshiba's only interest is in selling Support plans for computers that are still covered under factory warranty.
Regards,
[redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. We tried reaching our customer however, got rerouted to a Voice Mail. We will still try to reach her on the next business day to provide the recommendation that we have for the issue of the unit. If our customer would like to follow up on us, they can reach our customer relations at 855-674-3553 to provide the best day and time for us to reach them to discuss this concern.
A Toshiba America Informations Systems (TAIS) represetative has reviewed our customer's complaint. After doing a research TAIS cannot find any records on our system using our customer’s information (Name, Phone #, Address, and Email Address). If our customer can provide any referrence number or the...
serial number of the unit they may contact our technical support department at 800-457-7777.
A
Toshiba America Information System (TAIS) representative has reviewed our
customer’s complaint. After doing a research TAIS cannot find any records in
our system using the customer information (name, address, phone number, and
email address). Our customer can provide the serial number of...
the unit or any reference
number they may contact us at ###-###-####, at this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would rather not close this item until the computer is fixed. At this point, Toshiba has just started the proper dialogue but nothing has been corrected yet.
Regards,
[redacted]