A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we are going to provide a VIP repair for his computer. We advised our customer that we are...
going to send a free box that he can use to send the unit going to our VIP repair facility. If our customer has any questions or concern they may contact at [redacted]. At this time we consider this matter closed.
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 03/11/2015, 03/12/2015; 03/13/2015 however, our customer has not returned any of correspondence requests. Our customer got disconnected when the last time we contacted her due to bad connection of line and our customer provided a different number that we can contact however the number that was provided is incorrect. TAIS has advised our customer to call us back and we will process a repair for her unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has submitted the proof of purchased of the T.V and it shows the purchased date March 3, 2013 and every Toshiba unit has a 1year standard limited warranty and the warranty of the T.V already expired last March of 2014. The warranty only covers a 1year standard repair service. TAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will shoulder the repair cost due to expired warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS cannot find any records of our customer's information on our system under the Name, Phone Number, and Email Address. If the customer has any questions and concerns they may...
contact Toshiba Technical Support at [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we can process the refund that he requested for the recovery media that he ordered to us....
However, TAIS has advised our customer that we cannot provide a refund to the store manager that according to him who paid for the hard drive of his computer, we explained to our customer that the Store and Toshiba has a different channel or process when it comes to a certain issue. Our customer informed us that the unit still has a problem. TAIS has advised that we can still process a repair for his computer with accordance to the standard limited warranty of the unit. However, our customer declined the offer. If the customer has any questions or concern they may contact at 855-674-3553.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.You do not have a posted "price protection policy", because you do not offer such a policy, yet you actually post on your website that you do not have a price matching policy of other retailers?Thank you for listening to me and I appreciate the refunded difference. I will continue to be a Toshiba customer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You're reading off the script again. Can't y'all say anything but "it's out of warranty." I already know that. I'm quite capable of reading and making decisions.
My case broke because you used flimsy plastic with a heavy hinge. This is not user damage.
I don't think it's asking for special treatment for someone at Toshiba to look at repair requests, etc, to see if I might have a valid point.
I barely scrape by working multiple jobs. I use this laptop to complete some of those jobs. I buy Toshibas because they're reliable. This computer is only 2 years old and is damaged by something out of my control. And y'all are treating me like the village it and the gum on the bottom of your shoe.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will create a VIP repair and send her computer to our Toshiba Engineers to have diagnosed and fix the...
issue. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has provided option to our customer, she will bring her computer to the Authorized Service provider (ASP) and she will let us know what...
the result of the diagnostic is. TAIS has provided the information of the ASP. If the customer has any questions or concerns they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely ridiculous. Yes, I did set up the repair in October of 2014 and the Toshiba Repair Services cannot get the parts to fix this computer. I contacted them today 1/28/2015 and they still have not received the parts. This is now going on 3 months. Toshiba America has the worst Customer Relations that I have ever seen from any company. Toshiba cannot provide parts to the Toshiba repair centers that they contract to and the American consumers are just out of luck. I demand that Toshiba refund my initial purchase of $1, 319.00 or provide me a comparable computer.It is next to impossible to contact any officer in the Corporate office and I have written two (2) letters to the Corporate office that have not been responded to. I guess my next step is either the State Attorney General or Small Clams Court..
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research, our customer has advised that this case will be forwarded to our order desk department to discuss the process of replacement for his T.V. Our customer agreed with that. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Toshiba finally reached out to me directly after several months. They called me 3 times in 1 day. I did connect with them and talk to them live. Of course they still will not provide a [redacted] representative and therefore, I have to deal with the awful [redacted] based customer service once again. They did propose a couple of options for me. The first is a replacement computer. The second is a refund of the depreciated fair value of the computer which I am not agreeing to since I should not be penalized for having a lemon of a computer that they have been dragging their feet on resolving the issue at hand. I am weighing the first option depending on the specifications of the computer and hope to have this resolved within the next few days, but it is not currently resolved.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will never again purchase another Toshiba product and I will make it known that there is lackluster support for their products.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) has reviewed our customer complaint. After doing a research TAIS has informed our customer that we need to send back the computer to our Toshiba Engineer’s for a rework and also for them to find out if the unit is unrepairable so they can discuss for possible replacement of the computer. TAIS has provided the shipping label to our customer that she can use sending the unit to our facility without any cost. Our Engineers are just waiting for the unit to send in by our customer. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by our Toshiba Acclaim Admin thru email and the resolution has been provided. Our customer has informed that a new refund was...
already processed and it will be send to his right address in Maryland. If our customer has any questions or concern they may contact our acclaim department at 888-592-0944 or email our Toshiba Acclaim Admin.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been telling since day 1 that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facility. I do not agree that the laptop was not overheating.
Regards,
[redacted]
A Toshiba America Information System
(TAIS) representative has been in contact with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that...
within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that unit has on-going issue with the 3rd party website using IE browserOur customer was able to speak with one of the corporate officers and was advised...
that his computer needs to be troubleshoot with a senior software technician to isolate the case and issue also to have it fix.And it shows on the last converstaion of (TAIS) software tech with our customer, the 3rd party issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same story all over again. I called Service Net the first time Toshiba provided the number as response to Revdex.com. When I called,Service Net, the representative said they were more than happy to pay for the parts, but they explained that their contract between Toshiba and Service Net stipulated that Service Net will respond for the parts and Toshiba has to pay for the labor. When the rep from Service Net transferred me to a Toshiba Representative, the rep, which claim to be a manager, said they will NOT pay for the labor as my Extended Warranty was expired. When I mentioned Revdex.com, the rep immediately found my extended warranty. However, this time the rep said that my extended warranty was never activated. So, my question is how can I get my Laptop serviced or for Toshiba to refund me the price of the extended warranty as I bought the extended warranty through Toshiba Direct.
It is very unfortunately to have to against a major company, as they play all the tricks of deck in order not correct their mistakes. I just need for my Extended Warranty to cover my two usb ports that are not working.Thank Revdex.com for all that you are doing. Thank you for all your help! Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we are going to provide a VIP repair for his computer. We advised our customer that we are...
going to send a free box that he can use to send the unit going to our VIP repair facility. If our customer has any questions or concern they may contact at [redacted]. At this time we consider this matter closed.
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 03/11/2015, 03/12/2015; 03/13/2015 however, our customer has not returned any of correspondence requests. Our customer got disconnected when the last time we contacted her due to bad connection of line and our customer provided a different number that we can contact however the number that was provided is incorrect. TAIS has advised our customer to call us back and we will process a repair for her unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our customer has submitted the proof of purchased of the T.V and it shows the purchased date March 3, 2013 and every Toshiba unit has a 1year standard limited warranty and the warranty of the T.V already expired last March of 2014. The warranty only covers a 1year standard repair service. TAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will shoulder the repair cost due to expired warranty. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS cannot find any records of our customer's information on our system under the Name, Phone Number, and Email Address. If the customer has any questions and concerns they may...
contact Toshiba Technical Support at [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we can process the refund that he requested for the recovery media that he ordered to us....
However, TAIS has advised our customer that we cannot provide a refund to the store manager that according to him who paid for the hard drive of his computer, we explained to our customer that the Store and Toshiba has a different channel or process when it comes to a certain issue. Our customer informed us that the unit still has a problem. TAIS has advised that we can still process a repair for his computer with accordance to the standard limited warranty of the unit. However, our customer declined the offer. If the customer has any questions or concern they may contact at 855-674-3553.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.You do not have a posted "price protection policy", because you do not offer such a policy, yet you actually post on your website that you do not have a price matching policy of other retailers?Thank you for listening to me and I appreciate the refunded difference. I will continue to be a Toshiba customer.
Regards,
[redacted]
Revdex.com:
t and the gum on the bottom of your shoe.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You're reading off the script again. Can't y'all say anything but "it's out of warranty." I already know that. I'm quite capable of reading and making decisions.
My case broke because you used flimsy plastic with a heavy hinge. This is not user damage.
I don't think it's asking for special treatment for someone at Toshiba to look at repair requests, etc, to see if I might have a valid point.
I barely scrape by working multiple jobs. I use this laptop to complete some of those jobs. I buy Toshibas because they're reliable. This computer is only 2 years old and is damaged by something out of my control. And y'all are treating me like the village i
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will create a VIP repair and send her computer to our Toshiba Engineers to have diagnosed and fix the...
issue. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has contacted our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has provided option to our customer, she will bring her computer to the Authorized Service provider (ASP) and she will let us know what...
the result of the diagnostic is. TAIS has provided the information of the ASP. If the customer has any questions or concerns they may contact us at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is absolutely ridiculous. Yes, I did set up the repair in October of 2014 and the Toshiba Repair Services cannot get the parts to fix this computer. I contacted them today 1/28/2015 and they still have not received the parts. This is now going on 3 months. Toshiba America has the worst Customer Relations that I have ever seen from any company. Toshiba cannot provide parts to the Toshiba repair centers that they contract to and the American consumers are just out of luck. I demand that Toshiba refund my initial purchase of $1, 319.00 or provide me a comparable computer.It is next to impossible to contact any officer in the Corporate office and I have written two (2) letters to the Corporate office that have not been responded to. I guess my next step is either the State Attorney General or Small Clams Court..
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research, our customer has advised that this case will be forwarded to our order desk department to discuss the process of replacement for his T.V. Our customer agreed with that. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Toshiba finally reached out to me directly after several months. They called me 3 times in 1 day. I did connect with them and talk to them live. Of course they still will not provide a [redacted] representative and therefore, I have to deal with the awful [redacted] based customer service once again. They did propose a couple of options for me. The first is a replacement computer. The second is a refund of the depreciated fair value of the computer which I am not agreeing to since I should not be penalized for having a lemon of a computer that they have been dragging their feet on resolving the issue at hand. I am weighing the first option depending on the specifications of the computer and hope to have this resolved within the next few days, but it is not currently resolved.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will never again purchase another Toshiba product and I will make it known that there is lackluster support for their products.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) has reviewed our customer complaint. After doing a research TAIS has informed our customer that we need to send back the computer to our Toshiba Engineer’s for a rework and also for them to find out if the unit is unrepairable so they can discuss for possible replacement of the computer. TAIS has provided the shipping label to our customer that she can use sending the unit to our facility without any cost. Our Engineers are just waiting for the unit to send in by our customer. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by our Toshiba Acclaim Admin thru email and the resolution has been provided. Our customer has informed that a new refund was...
already processed and it will be send to his right address in Maryland. If our customer has any questions or concern they may contact our acclaim department at 888-592-0944 or email our Toshiba Acclaim Admin.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been telling since day 1 that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facility. I do not agree that the laptop was not overheating.
Regards,
[redacted]
A Toshiba America Information System
(TAIS) representative has been in contact with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that...
within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that unit has on-going issue with the 3rd party website using IE browserOur customer was able to speak with one of the corporate officers and was advised...
that his computer needs to be troubleshoot with a senior software technician to isolate the case and issue also to have it fix.And it shows on the last converstaion of (TAIS) software tech with our customer, the 3rd party issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same story all over again. I called Service Net the first time Toshiba provided the number as response to Revdex.com. When I called,Service Net, the representative said they were more than happy to pay for the parts, but they explained that their contract between Toshiba and Service Net stipulated that Service Net will respond for the parts and Toshiba has to pay for the labor. When the rep from Service Net transferred me to a Toshiba Representative, the rep, which claim to be a manager, said they will NOT pay for the labor as my Extended Warranty was expired. When I mentioned Revdex.com, the rep immediately found my extended warranty. However, this time the rep said that my extended warranty was never activated. So, my question is how can I get my Laptop serviced or for Toshiba to refund me the price of the extended warranty as I bought the extended warranty through Toshiba Direct.
It is very unfortunately to have to against a major company, as they play all the tricks of deck in order not correct their mistakes. I just need for my Extended Warranty to cover my two usb ports that are not working.Thank Revdex.com for all that you are doing. Thank you for all your help! Regards,
[redacted]