A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and was informed that
refund is not the option in accordance to the Standard Limited Warranty (SLW)
of the unit. However, our customer was advised to send the unit to our Depot
repair facility to have a physical diagnosis on it by our technicians. Our
representative processed a repair order and provided a free box as a one-time
courtesy. Seeing the current status of the repair, the laptop arrived at the
repair location as of 05/26/15 via the tracking number [redacted]. At this
time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The Standard Limited Warranty of the product entitles our
customer to hardware repairs in the event that there are issues with the
product within duration of a year. Toshiba has recently...
completed a repair of
the product for our customer and as per checking our records we have already
shipped out the customer's unit back to him last 06/26/15 under [redacted] tracking
number [redacted] and it shows that the unit is estimated to be delivered on
June 30, 2015 at 8:00pm. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the refund is not the option, however TAIS has offered to perform troubleshooting over the...
phone. Our customer agreed and accepted the offer. TAIS has performed troubleshooting, diagnosed the issue and downloaded some driver to determine the issue of the unit. TAIS has advised our customer that in any case they experience the same issue the unit will be send to our repair facility to check it physically in accordance to the standard limited warranty of the unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issue. TAIS has...
advised our customer that we will send a free box that she can use sending the unit going to our repair facility. Our customer agreed to that offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they have authorized another repair for the unit of our customer. The...
repair was completed and they shipped the unit going back to our customer’s location last 10/28/2015 and it was delivered last 10/30/2015 5:12pm under FedEx tracking number [redacted]. If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attention : [redacted] Case ID. [redacted] 5-26-015 This is a on going with Toshiba about a laptop . I have given Toshiba more than a chance to fix this laptop , it has been Plagued with problems since I bought it and had to purchase their plan for tech support . I believe their is something wrong with this laptop I have had to call for help from their tech support at least 20 times and as of today I had to call again for a repeating problem , they work on the problems but to no a veil . They have reset this laptop but I still have a continuing problem of Green Screen they work on it but it still comes back I was assured on 5-18-015 after tech support worked on it again that the problem was fixed for good , it came back on 5-26-015 , there is something wrong with this laptop . This is not normal to have this many problems with a laptop , this is not my first one , I have a older one 6 years old still works and never had issues like this , I have asked friends about this green screen problem they tell me they never heard of it . Most of the other problems have been corrected , this green screen problem will not go away , one of the techs even said there is something wrong internal on this laptop . My tech support plan expires 6-8-015 then what , I hate calling tech support every 7 to 10 days because all video is a green screen .What they did today has been done a least 4 other times and that means I will have a problem again . Toshiba needs to address the issues with this laptop , they can check all the issues and how much time in hours this laptop has been worked on everything is recorded with tech support . I would like to reopen the case ID [redacted] with Toshiba again . �...⇄ Thank You �...⇄ [redacted] ...⇄ />
...⇄ [redacted] [redacted] ...⇄ [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determines that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, 2015. The laptop repairs were not done correctly. The laptop came back in worse condition than I originally sent it in for. I have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer. This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointing. It apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix it.I have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba products. In the last 12 months there have been hundreds of complaints with products, service and warranty issuers. As a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally false. I sent my laptop in for repair on March 24, 2015 via [redacted] tracking #[redacted]. I received it back from the Toshiba repair depot on April 10, 2015 with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specifications. I have attached a copy of the receipt stating so. I tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reason.Toshiba knows that these are common issues with these laptops. After extensive research I found similar customer related issues. A lot of these issues are right after purchasing the product. The best resolution for me would be a new replacement or a complete refund. I also mailed a letter on April 14, 2015 to Toshiba's Corporate office and have not received any response concerning my concerns. I will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matter.Regards,[redacted] ###-###-#### cell
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer has been contacted by one of our case manager representatives.
They have advised our customer that they already called the onsite team and...
did
a follow up for the repair. Our representative has informed our customer that
currently we are just waiting for the availability of the technician that who
will service and fix the unit in their location. TAIS has apologized for the
inconvenience and all the delays our customer has experienced. At this time we
consider this matter closed.
A Toshiba America Information
Systems (TAIS) representative has reviewed our customer complaint. After doing
a research our customer was assisted by one of our Technical support
representatives and followed the troubleshooting step that needs to be done to
be able to determine the cause of the issue. Our customer has advised that they
can file a claim for that if they experiencing problem or if the unit is not
working they can visit [redacted] and in accordance
of the standard limited warranty of the unit “BEFORE
RETURNING ANY PRODUCT FOR SERVICE: IF
APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR
COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has
any questions or concern they may contact acclaim at ###-###-####. At
this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
a person from Toshiba told me on Thursday 11,2014 that I would be contacted in one or two working days about the delivery of a new tv set. It is now Monday 15,2014 which means they had Friday and Monday to contact me and they haven't. So as far as I am concerned it is just another story that is not true that Toshiba has told me to stall for time. They are trying to outlast the warranty or make me forget about the problem, but neither one is going to happen. I will be calling them again tomorrow. thank you for being a middle man because now someone else can see what I have gone through for the last four months.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research
there was no false charge in the first repair because after the diagnostic they
found out the damaged is not covered by the standard limited warranty of the
unit and even the second repair if they found that there is a physical damage
that is not covered by the warranty they will send a quoted price to our
customer as well however they didn’t because they know our customer already
paid to the first repair that was processed and still Toshiba processed the
rework/repair for the unit of our customer. The repair was completed and all
the issue was addressed, it was already delivered to our customer last
03/06/2015. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that you talked to one of our case manager's and you were informed that they will escalate your case to our Order Desk to provide you an alternative resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I AM REJECTING THEIR RESPONSE BECAUSE THEY ARE NOT HONORING THE ORIGINAL WARRANTY. THEY PICKED UP THE TELEVISION ON JANUARY 31, 2016 AND I STILL HAVE NOT RECEIVED MONETARY COMPENSATION. I EXPECT A PROMPT FULL REFUND OF $550.00. I HAVE CALLED TOSHIBA OVER 30 TIMES TO NO AVAIL. I KEEP GETTING BROKEN PROMISES. I HAD TO BORROW MONEY FOR A NEW TELEVISION. I AM A SENIOR CITIZEN ON A FIXED INCOME. I NEED MY MONEY.) ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer was offered to send the computer back to our Toshiba
engineers for rework in accordance to the standard limited warranty of the unit
and...
discuss the possible replacement if our Engineer’s found out that the unit
is unrepairable. Currently the shipping label already sent to our customer that
she can use sending back the unit to our Toshiba Engineers facility. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit [redacted] At this time we...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution , although it is not satisfactory to me because total cost of the computer was $695.50 and only worked for about 8 months, and they are only offering a refund of $494.14 I will accept it. How ever their refusal to issue a check and give me a Visa debit card is not what I consider adequate business practices. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am still waiting for my credit. They keep sending me RA's for a different computer that hasn't even been delivered yet. When I have the credit, that is the only time I will trust what these people are saying.
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 11/10/14, 11/11/14, and 11/12/4 however, our customer has not returned any of correspondence requests. If the customer has any questions and concern they...
may contact us at 949-461-4321. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be the only answer I will recive therefore I will just take my business elsewhere in the future.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and was informed that
refund is not the option in accordance to the Standard Limited Warranty (SLW)
of the unit. However, our customer was advised to send the unit to our Depot
repair facility to have a physical diagnosis on it by our technicians. Our
representative processed a repair order and provided a free box as a one-time
courtesy. Seeing the current status of the repair, the laptop arrived at the
repair location as of 05/26/15 via the tracking number [redacted]. At this
time we consider this matter closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The Standard Limited Warranty of the product entitles our
customer to hardware repairs in the event that there are issues with the
product within duration of a year. Toshiba has recently...
completed a repair of
the product for our customer and as per checking our records we have already
shipped out the customer's unit back to him last 06/26/15 under [redacted] tracking
number [redacted] and it shows that the unit is estimated to be delivered on
June 30, 2015 at 8:00pm. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the refund is not the option, however TAIS has offered to perform troubleshooting over the...
phone. Our customer agreed and accepted the offer. TAIS has performed troubleshooting, diagnosed the issue and downloaded some driver to determine the issue of the unit. TAIS has advised our customer that in any case they experience the same issue the unit will be send to our repair facility to check it physically in accordance to the standard limited warranty of the unit. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issue. TAIS has...
advised our customer that we will send a free box that she can use sending the unit going to our repair facility. Our customer agreed to that offer. If the customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they have authorized another repair for the unit of our customer. The...
repair was completed and they shipped the unit going back to our customer’s location last 10/28/2015 and it was delivered last 10/30/2015 5:12pm under FedEx tracking number [redacted]. If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attention : [redacted] Case ID. [redacted] 5-26-015 This is a on going with Toshiba about a laptop . I have given Toshiba more than a chance to fix this laptop , it has been Plagued with problems since I bought it and had to purchase their plan for tech support . I believe their is something wrong with this laptop I have had to call for help from their tech support at least 20 times and as of today I had to call again for a repeating problem , they work on the problems but to no a veil . They have reset this laptop but I still have a continuing problem of Green Screen they work on it but it still comes back I was assured on 5-18-015 after tech support worked on it again that the problem was fixed for good , it came back on 5-26-015 , there is something wrong with this laptop . This is not normal to have this many problems with a laptop , this is not my first one , I have a older one 6 years old still works and never had issues like this , I have asked friends about this green screen problem they tell me they never heard of it . Most of the other problems have been corrected , this green screen problem will not go away , one of the techs even said there is something wrong internal on this laptop . My tech support plan expires 6-8-015 then what , I hate calling tech support every 7 to 10 days because all video is a green screen .What they did today has been done a least 4 other times and that means I will have a problem again . Toshiba needs to address the issues with this laptop , they can check all the issues and how much time in hours this laptop has been worked on everything is recorded with tech support . I would like to reopen the case ID [redacted] with Toshiba again . �...⇄ Thank You �...⇄ [redacted]
...⇄ /> ...⇄ [redacted] [redacted] ...⇄ [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determines that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, 2015. The laptop repairs were not done correctly. The laptop came back in worse condition than I originally sent it in for. I have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer. This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointing. It apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix it.I have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba products. In the last 12 months there have been hundreds of complaints with products, service and warranty issuers. As a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally false. I sent my laptop in for repair on March 24, 2015 via [redacted] tracking #[redacted]. I received it back from the Toshiba repair depot on April 10, 2015 with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specifications. I have attached a copy of the receipt stating so. I tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reason.Toshiba knows that these are common issues with these laptops. After extensive research I found similar customer related issues. A lot of these issues are right after purchasing the product. The best resolution for me would be a new replacement or a complete refund. I also mailed a letter on April 14, 2015 to Toshiba's Corporate office and have not received any response concerning my concerns. I will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matter.Regards,[redacted] ###-###-#### cell
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer has been contacted by one of our case manager representatives.
They have advised our customer that they already called the onsite team and...
did
a follow up for the repair. Our representative has informed our customer that
currently we are just waiting for the availability of the technician that who
will service and fix the unit in their location. TAIS has apologized for the
inconvenience and all the delays our customer has experienced. At this time we
consider this matter closed.
A Toshiba America Information
Systems (TAIS) representative has reviewed our customer complaint. After doing
a research our customer was assisted by one of our Technical support
representatives and followed the troubleshooting step that needs to be done to
be able to determine the cause of the issue. Our customer has advised that they
can file a claim for that if they experiencing problem or if the unit is not
working they can visit [redacted] and in accordance
of the standard limited warranty of the unit “BEFORE
RETURNING ANY PRODUCT FOR SERVICE: IF
APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR
COMPROMISE OF ANY PROGRAMS OR DATA.” If the customer has
any questions or concern they may contact acclaim at ###-###-####. At
this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
a person from Toshiba told me on Thursday 11,2014 that I would be contacted in one or two working days about the delivery of a new tv set. It is now Monday 15,2014 which means they had Friday and Monday to contact me and they haven't. So as far as I am concerned it is just another story that is not true that Toshiba has told me to stall for time. They are trying to outlast the warranty or make me forget about the problem, but neither one is going to happen. I will be calling them again tomorrow. thank you for being a middle man because now someone else can see what I have gone through for the last four months.
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research
there was no false charge in the first repair because after the diagnostic they
found out the damaged is not covered by the standard limited warranty of the
unit and even the second repair if they found that there is a physical damage
that is not covered by the warranty they will send a quoted price to our
customer as well however they didn’t because they know our customer already
paid to the first repair that was processed and still Toshiba processed the
rework/repair for the unit of our customer. The repair was completed and all
the issue was addressed, it was already delivered to our customer last
03/06/2015. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that you talked to one of our case manager's and you were informed that they will escalate your case to our Order Desk to provide you an alternative resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I AM REJECTING THEIR RESPONSE BECAUSE THEY ARE NOT HONORING THE ORIGINAL WARRANTY. THEY PICKED UP THE TELEVISION ON JANUARY 31, 2016 AND I STILL HAVE NOT RECEIVED MONETARY COMPENSATION. I EXPECT A PROMPT FULL REFUND OF $550.00. I HAVE CALLED TOSHIBA OVER 30 TIMES TO NO AVAIL. I KEEP GETTING BROKEN PROMISES. I HAD TO BORROW MONEY FOR A NEW TELEVISION. I AM A SENIOR CITIZEN ON A FIXED INCOME. I NEED MY MONEY.) ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer was offered to send the computer back to our Toshiba
engineers for rework in accordance to the standard limited warranty of the unit
and...
discuss the possible replacement if our Engineer’s found out that the unit
is unrepairable. Currently the shipping label already sent to our customer that
she can use sending back the unit to our Toshiba Engineers facility. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has advised that they can file a claim for that if they experiencing problem or if the unit is not working they can visit [redacted] At this time we...
consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution , although it is not satisfactory to me because total cost of the computer was $695.50 and only worked for about 8 months, and they are only offering a refund of $494.14 I will accept it. How ever their refusal to issue a check and give me a Visa debit card is not what I consider adequate business practices. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am still waiting for my credit. They keep sending me RA's for a different computer that hasn't even been delivered yet. When I have the credit, that is the only time I will trust what these people are saying.
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 11/10/14, 11/11/14, and 11/12/4 however, our customer has not returned any of correspondence requests. If the customer has any questions and concern they...
may contact us at 949-461-4321. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be the only answer I will recive therefore I will just take my business elsewhere in the future.
Regards,
[redacted]