A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that the customer originally placed order [redacted], which they had issues with and set up for a return/exchange. At that time the price of the laptop had dropped and the specifications had increased. So, rather than before an exchange, our customer placed a new order, [redacted] for the system, with the current specifications and price. Our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has informed our customer that the Toshiba Television with Model no. 49L621U that they purchased is an exclusive Best Buy television manufactured by Toshiba and all the support and warranty is...
from Best Buy. TAIS has provided this phone number 855-527-[redacted] for the support or they may check this website http://support.toshiba.com/sscontent?docId=[redacted].
You are wA Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. TAIS has advised our customer
for all the inconvenience we will provide a new replacement battery for his
computer and this case will be forwarded to our order desk department for them
to process our request. TAIS has advised our customer that let us know when he received
the battery, (it will take 3-5bussiness days to be delivered) we will
schedule a call to perform troubleshooting over the phone and assist him how to
install the new battery to his computer. Our customer agreed to that arrangement.
If the customer has any questions or concern they may contact us at
###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Have called and reached out via their acclaim.toshiba.com and am not offered a repair or replacement. This product is the only product I need or want and I have budget conserns to be aware of. Talked to [redacted] 12/30/15 at 10:50 am ref [redacted] and [redacted] 1/6/16 at 11:20 am. Ref# [redacted] where she stated to process the RMA through the website and that I would be offered an exchange. The exchange option says unavailable and is grayed out. This again is for [redacted] serial number sn [redacted] purchased for $219.99 currently listed at [redacted] for $229.99 or [redacted] for $214.99. Looking for exchange, repair or a check for the purchase price. Thanks,
[redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to contact our software support department which is a fee base support for advance troubleshooting for computers. Based on our records...
the computer of our customer was already out of warranty since June of 2010. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I NEVER ACCEPTED ANY OFFER FROM TOSHIBA AND ALWAYS INSISTED THAT THEY TREAT ME AS A SENIOR CITIZEN FAIRLY. THEY HAVE NOT FULLFILLED THEIR COMMITMENT IN HONORING THEIR WARRANTY. IT IS TRULY SAD THAT WHEN YOU BUY A PRODUCT FROM TOSHIBA THAT THEY FAIL TO STAND BEHIND THEIR PRODUCTS. I WAS NOT COMPENSATED ACCORDING TO THEIR WARRANTY GURANTEE. ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our case managers and they processed a re-authorization order to be able to send the computer back to our depot repair facility to diagnose and check...
physically what would be the issue. Our representative processed a free box that our customer can use to send the computer going to our depot repair facility. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to spoke to one of our Corporate department representative and has informed that any physical or accidental damage on the computer is not covered under...
the Standard Limited Warranty (SLW) and that was the reason why our customer was referred to Toshiba Repair Services (TRS) because the computer’s warranty already expired and since the issue is not part of the warranty, the customer will shoulder the repair cost. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that the unit was purchased last February 2014 and the Warranty has expired last February 2015. TAIS found out that the issue of the unit is somehow,...
hardware related and needs to be fixed by a Technician. Seeing that our customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. For Out of Warranty Repairs, they may contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
PS I have dropped the computer off at the location you provided. I am currently waiting for an answer to whether it will be fixed. If it is fixed, under
Warranty I will be extremely satisfied.
Revdex.com:
This is a lie, I purchased this tv last year. how could this warranty be expired for two years if I have not had this tv for two years? Please see copy for Toshiba receipt. I purchased this television through [redacted] on 03/27/2013 and has not been two years, just a little over a year. It this all your product worth? A year worth for a 1500 television? You are lying now and and lying to the Revdex.com that my warranty has been expired for two years. If I have not had my television for two years, how could the warranty be expired for two years? You should take some responsibility for a television that has went out in a little over a year.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issues. They explained to our customer the process and the troubleshooting steps that they are going to provide. However, our customer declined the offer. Even the unit is in warranty in accordance with the Standard Limited Warranty on the unit; Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties. If our customer has any questions or concern they may contact at 888-933-0322.
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. Upon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issue. For more information you may visit [redacted] or call our Technical Support department at ###-###-#### so that we can address your concern further. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the computer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer. The disk that they sent me with the serial number that they mentioned does not work. A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work. I asked them why don;t they send me a new replacement WINDVD that works and they have not done so. The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution. I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance. Why the company cannot just send me a replacement disk with a operating multi CD player that is operational. I am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding.. Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work. I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the tablet back repaired and consider this closed as long as it keeps working.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representativehas reviewed our customer complaint. After doing a research TAIS found out thatour customer has been contacted by our refund specialist and they apologizedfor the inconvenience our customer has experienced. TAIS has informed ourcustomer that...
the refund request was already processed and they advised that itmight not show on their account immediately. Our customer agreed and understoodthat. At this time we consider this matter closed.
Yes, the company [redacted] was aware the destination was Canada.They, like [redacted], and many others, collect local taxes so the shipment arriveswithout any C.O.D. charges
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that the customer originally placed order [redacted], which they had issues with and set up for a return/exchange. At that time the price of the laptop had dropped and the specifications had increased. So, rather than before an exchange, our customer placed a new order, [redacted] for the system, with the current specifications and price. Our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has informed our customer that the Toshiba Television with Model no. 49L621U that they purchased is an exclusive Best Buy television manufactured by Toshiba and all the support and warranty is...
from Best Buy. TAIS has provided this phone number 855-527-[redacted] for the support or they may check this website http://support.toshiba.com/sscontent?docId=[redacted].
You are wA Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. TAIS has advised our customer
for all the inconvenience we will provide a new replacement battery for his
computer and this case will be forwarded to our order desk department for them
to process our request. TAIS has advised our customer that let us know when he received
the battery, (it will take 3-5bussiness days to be delivered) we will
schedule a call to perform troubleshooting over the phone and assist him how to
install the new battery to his computer. Our customer agreed to that arrangement.
If the customer has any questions or concern they may contact us at
###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Have called and reached out via their acclaim.toshiba.com and am not offered a repair or replacement. This product is the only product I need or want and I have budget conserns to be aware of. Talked to [redacted] 12/30/15 at 10:50 am ref [redacted] and [redacted] 1/6/16 at 11:20 am. Ref# [redacted] where she stated to process the RMA through the website and that I would be offered an exchange. The exchange option says unavailable and is grayed out. This again is for [redacted] serial number sn [redacted] purchased for $219.99 currently listed at [redacted] for $229.99 or [redacted] for $214.99. Looking for exchange, repair or a check for the purchase price. Thanks,
[redacted]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to contact our software support department which is a fee base support for advance troubleshooting for computers. Based on our records...
the computer of our customer was already out of warranty since June of 2010. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I NEVER ACCEPTED ANY OFFER FROM TOSHIBA AND ALWAYS INSISTED THAT THEY TREAT ME AS A SENIOR CITIZEN FAIRLY. THEY HAVE NOT FULLFILLED THEIR COMMITMENT IN HONORING THEIR WARRANTY. IT IS TRULY SAD THAT WHEN YOU BUY A PRODUCT FROM TOSHIBA THAT THEY FAIL TO STAND BEHIND THEIR PRODUCTS. I WAS NOT COMPENSATED ACCORDING TO THEIR WARRANTY GURANTEE. ]
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer spoke to one of our case managers and they processed a re-authorization order to be able to send the computer back to our depot repair facility to diagnose and check...
physically what would be the issue. Our representative processed a free box that our customer can use to send the computer going to our depot repair facility. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to spoke to one of our Corporate department representative and has informed that any physical or accidental damage on the computer is not covered under...
the Standard Limited Warranty (SLW) and that was the reason why our customer was referred to Toshiba Repair Services (TRS) because the computer’s warranty already expired and since the issue is not part of the warranty, the customer will shoulder the repair cost. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that the unit was purchased last February 2014 and the Warranty has expired last February 2015. TAIS found out that the issue of the unit is somehow,...
hardware related and needs to be fixed by a Technician. Seeing that our customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. For Out of Warranty Repairs, they may contact Toshiba Repair Services at 1-800-438-3910. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
PS I have dropped the computer off at the location you provided. I am currently waiting for an answer to whether it will be fixed. If it is fixed, under
Warranty I will be extremely satisfied.
Revdex.com:
This is a lie, I purchased this tv last year. how could this warranty be expired for two years if I have not had this tv for two years? Please see copy for Toshiba receipt. I purchased this television through [redacted] on 03/27/2013 and has not been two years, just a little over a year. It this all your product worth? A year worth for a 1500 television? You are lying now and and lying to the Revdex.com that my warranty has been expired for two years. If I have not had my television for two years, how could the warranty be expired for two years? You should take some responsibility for a television that has went out in a little over a year.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issues. They explained to our customer the process and the troubleshooting steps that they are going to provide. However, our customer declined the offer. Even the unit is in warranty in accordance with the Standard Limited Warranty on the unit; Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties. If our customer has any questions or concern they may contact at 888-933-0322.
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaint. Upon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issue. For more information you may visit [redacted] or call our Technical Support department at ###-###-#### so that we can address your concern further. At this time we consider this matter closed.
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research this case has been forwarded to our order desk depart and TAIS found out that our customer has been contacted by one of our order desk representative to discuss about the...
replacement of the computer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer. The disk that they sent me with the serial number that they mentioned does not work. A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work. I asked them why don;t they send me a new replacement WINDVD that works and they have not done so. The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution. I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance. Why the company cannot just send me a replacement disk with a operating multi CD player that is operational. I am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding.. Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work. I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the tablet back repaired and consider this closed as long as it keeps working.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representativehas reviewed our customer complaint. After doing a research TAIS found out thatour customer has been contacted by our refund specialist and they apologizedfor the inconvenience our customer has experienced. TAIS has informed ourcustomer that...
the refund request was already processed and they advised that itmight not show on their account immediately. Our customer agreed and understoodthat. At this time we consider this matter closed.
Yes, the company [redacted] was aware the destination was Canada.They, like [redacted], and many others, collect local taxes so the shipment arriveswithout any C.O.D. charges