My Gorilla Garage

We just had MGG come in to refinish our garage floor here in SW Florida. I have prior knowledge of elastomeric substances in relation to commercial/industrial applications, so I knew it would be a good choice for garage flooring. I was concerned about an install in a humid climate, but a neighbor had the product installed by this company 4 years ago, it was holding up well with no ill effects. He recommended them.

A salesman initials JC (intentionally leaving out his full name) came and showed us the product and explained the installation process. He took measurements supposedly to determine dampness in our floor, but he was taking readings through a floor that already had a thick (though damaged in spots) epoxy coating on it, giving us the impression he was giving us a show, more than actually determining actual moisture.

A discussion ensued about choosing to install the material on the knee wall foundation area separating the house from the garage, a distance of 24" from floor to finish. He measured the distance, quoted us an additional $400 to add that area to the quote. We chose a color sample, accepted the amount (quite a bit higher than other companies that had come out to quote regular epoxy) wrote a check for the down payment and waited about 4 weeks for the crew to show up.

Crew showed up on the scheduled day and immediately told us they could not install the product more than 4" up the wall. We called and talked to Charles who explained why they cannot install on a vertical service at that height... then immediately started to dicker with the quote while the guys waited outside to start the job. We hastily negotiated a price that subtracted the knee wall area, but re-added in a 4" run around the entire garage, paying approx. $130 less than the original quote. Looking at the original numbers against the measurements, we realize that we were taken for a ride, albeit it not a huge amount. The bait and switch was complete.

The crew had to return several days later to finish one small area because our water softener had dribbled water onto the uncured install. They got it done cleanly and the area seems to be fine (as far as we can tell). Time will tell.

Another neighbor had an install done at the same time as ours (different crew), same salesman, was given the same hard sell about the knee wall finish and had an equally horrible experience (maybe worse?) with MGG. We are encouraging them to post their experience here.

Generally it's good practice to offer ideas for improvement when leaving a less than good review. If you're reading this MGG, you might consider cutting certain employees from sales staff who have difficulty telling the truth to consumers. Be very aware that such behavior by a representative of this company may very well lead to fraud charges brought against the company in the future. In addition, equipping a replacement sales team with the actual knowledge in what MGG can actually do (and especially NOT do) with their product will help build trust with respect to new client relationships.

We can honestly write that though we think the product itself is good, we would emphatically never recommend this company because: A.) The salesman flat out lied to us; B.) The management supported the deception; C.) Though we did negotiate a lower price, it was very minimal compared to the actual numbers - area. vs. $/sq. ft., and: D.) The EXACT same thing happened to our neighbors with respect to the knee wall quote.

In August of 2018 I hired this company out of Sarasota to do my lanai & a small front patio. They came totally unimpaired. They sanded my floor but forgot to bring a vacuum (they blamed the guys that had the truck the day before) so they just blew the dust out of my lanai through my new screens. Aside from that they did a pretty good job. About a year later I noticed 2 long cracks and placed a call to them for repair. First call I had to leave a message. No call back. My next call I actually talked to a human he said take a few pictures and send them to him and he would call me back. I sent the pictures and you guessed it. No call back. Now I'm looking to hire another company to do the repairs and they wanted to have me check with Gorilla Garage as to what they use for the top clear coat. Guess what all I got was an answering machine and no call back.
Run to another company! High priced, not prepared and don't honor warranty. As I'm not sure how this damage happened I was even open to paying for the repair.
At this point I want nothing but to let hard working customers to be ware

Will not recommend, horrible service, in fact no service! We have made several phone calls and always get transferred to a line that NO ONE ANSWERS or returns the call/messages left. I finally told the operator (on June 19th phone call) NOT TO TRANSFER ME TO THE VOICE MAIL LINE, I WANTED TO SPEAK TO A REAL REP. Finally, got to talk to Ashkley Kr. I explained the flaking of the product in many spots on garage floor. Understood lifetime warranty as we had pulled our paperwork from when we had the floor coated. She explained due to "Covid-19 minimal staff" and no one going out to locations. This sounded reasonable and I accepted the explanation but still after months of calling and leaving messages I should have realized this was not going to go well. Ashley asked me to send pictures. I did. She sent an email acknowledging pictures and said they would be reviewed. But the kicker here is she had already explained the things they would not cover, even before sending pictures. And the cost that we could/would pay to repair the floor. I thought this was pretty odd and told my husband, they aren't going to stand behind their work/product. As of today, I still have not heard from Ashley or anyone for that matter from the company. I then looked here on Revdex.com sight. I can see at this point I am pretty much fighting a losing battle to get any help, service, repairs, return phone call or emails. I find this incredibly sad and in the last 6 months I have had 3 people inquire of our floor, I will now call those friends to tell them not to use this company. If I could get the word out by any other means to warn others I would, but I am sure social media would delete my negative posts. I can only hope people will check the Revdex.com before the move forward with this company. I do not want to give them even 1 star, in fact wish we could give a negative star as there is no help at all. They just continue to give you the run around and lead you on with excuses.

We purchased My Gorilla Garage and gave them a deposit of $1,950. When the installer came he said our concrete was too crumbling, their product couldn't be used. We tried calling the company but got no return call. I have sent two emails to our salesman and I emailed both GMs listed on their website. I did not get an "undeliverable" message so must assume the emails were received. Those were sent two weeks ago and we haven't received a reply.

We had our garage floor installed last year. The floor started to peel. We contacted Gorilla Garage many time but over the phone and in emails. They mad appointments to come see the floor and never showed up. With your help they came and redid the floor. In September of 2019 I contacted them that the floor was peeling again but in a different spot. I tried many more times and they would not get back to me. I finally got them to call me back and I had an appointment for someone to come to my house to see the problem last Wednesday 4/29 and again no one showed up. I have continuously called and they refuse to again call back just like last time. Thanks to your help last year they replaced the floor. Now I need your help again

My garage floor needs fixing according to employee of company that verified that job was not installed properly. Was supposed to be fixed last July. 2019, they were a no show. Rescheduled for April 2020 cleaned out garage and still no show and no call. Now they will not take calls of any kind. Not able to work during virous is ok. Message at their office said they were still doing service calls, but that was also not true. Company has absolutely no respect for any consumer. Would be willing to, as a group, pursue possible legal action.

Garage floor coating installed less than 1 year yellowing. Company notified and sent rep to inspect. Rep said it would be repaired under warranty. Said supervisor would call. No call!!! I called the company several times and left messages to warranty manager. Does not return calls

We were scheduled to have our garage floor coating installed on Monday 4/20. My Gorilla Garage advertised a one-day installation. Upon calling the office on 4/16 to confirm the installation date, we heard a pre-recorded message that all appointments were running on schedule.
By the middle of the morning on 4/20, nobody had arrived at our house. We called the office and got a busy signal. We called our sales representative and got a busy signal. As a third attempt, we called the Sarasota, Florida office to see if they knew why we couldn’t reach the office managing our installation. We never heard back from anyone in the Cincinnati office.
Finally, after 12:00pm, a crew member arrived. He indicated right away that the job would not be completed in one day (as advertised on the website, by the sales representative and in the marketing materials we received with the quote). The crew member also did not have all the required materials with him to complete the install in a single day. The garage floor coating was not completed on 4/20 and there was no inclement weather that would have impacted the installation. This was extremely frustrating, especially as we incurred expenses for storage of items in our garage while the installation was to be completed.
On Tuesday 4/21, the scheduling manager indicated they’d send a crew to finish that afternoon. A crew never showed up to our house on 4/21. At this point, we called to inform My Gorilla Garage that we wanted a refund. We were never able to reach anyone, but we left 2 voicemails that evening expressing our dissatisfaction with their poor customer service and lack of completing our project on the date scheduled. Today, Wednesday 4/23, we heard from the scheduling manager that we would not receive a refund.
We would not recommend My Gorilla Garage to anyone. Furthermore, two local garage flooring companies we have since talked to knew right away (without us giving a name) that My Gorilla Garage was the company that didn’t follow through on our install. My Gorilla Garage does not have a good reputation in our area and we wish we had done more research before scheduling to have them complete our project.

I had my original Gorilla Garage industrial grade polyurea floor coating system installed in 2014. My floor began lifting a couple of years later. The company came out and repaired the lifting areas and they looked like new. Then in April of 2019 4 different areas began lifting away from the floor. On May 7th, 2019, Jacob came out to inspect my garage floor. He took pictures and said the original installers used the incorrect sealant on my original garage floor. He thought that my whole garage floor would need to be replaced but total replacement needed to be approved and I would be getting a call in the next couple of weeks. No call in May or June. I called Gorilla Garage on July 12, 2019 and asked to speak to a manager. I talked to Joe. He looked up my account. He told me I was to get a free total re-do. The first available date was September 9-10. I emptied my entire garage and put tarps up over all my cupboards and hanging tools. September 9th they were a no show. I called and talked to Ashley. She said they had called me. I had no messages. I got rescheduled for December 3-4. During the last week of November I called to confirm the December 3-4 date. Ashley told me that their warranty department was cracking down because of all the free re-dos so they were giving their approval on a case by case evaluation. Ashley told me she would try to expedite
my re-do. December 3 they were a no show. Called Ashley on Dec. 3rd and she told me all work had been suspended until the first of the year. I was given an install date for Feb 10-11 2020. Feb 10th they were a no show. Follow up call that day I was told they had called me to cancel because it was supposed to snow. I had no call. I was rescheduled for March 18, 2020.
March 18th they were a no show. I called on March 18th and was told that they had called to tell me it was supposed to rain. I did have a call on my home phone. They are supposed to use my cell number. The Gorilla Garage warranty is for the life of my home. I have talked to the installation manager, the service manager(Ashley), and the secretary Brittany. I also talked to Joe in management.

In 2018 I had a screen room and laundry area completed with the gorilla garage floor product. In the fall of that year there were large black marks appearing in the floor. I called the company and they sent someone by to address the situation, I was told that they would need to grind the surface and completely re do the floor, they the scheduled a visit a few months later. The next installer came and indiscted that there was an issue with the moisture barrier that I paid extra for and that someone would contact me to set a new date and time. after several days I contacted the company now it is early 2019. I was told by charles that they were working on a new moisture barrier formula that would take a few months of testing to verify and would contact me to schedule after they were sure all was good again. Now it is fall of 2019 and I returned to my florida home , called and they scheduled a visit, but not till Feb 29, 2020. On Saturday the 29 of February the crew showed up yo start and indicated that the floor needed to be ground back to bare concrete and completely re done, he did indicate that they were using a new formula for moisture protection, but that he did not have the product necessary to start or complete my project. I have a tenant in the property and they are looking for a discount because they canot use the laundry facilities of screen room because we have removed all the appliances and furniture.

I believe I have been patient and very considerate and need this resolved right away, not several weeks out...again

We had a coating put on about a year ago. It developed discolored areas
they came out reviewed it said they would replace it per warranty. They have scheduled a number of times and cancelled on scheduled two more didn’t show didn’t call. We have called numerous times, they mislead you and will not call you, you have to call them.
Very poor service.

A contract was signed on November 19, 2019 with an install date of January 7, 2020. We were told materials could be acquired with only several days notice, even as early as the following week. However we opted to wait until January.
We received our reminder call for our installation on Monday, January 6th for arrival between 9-11 am and proceeded to rent a box truck and empty our garage. Tuesday, Jan 7th came and no one showed up to work nor did we receive a phone call. We called the office at 11:30 am and were told someone was supposed to call us on Monday and let us know that they were NOT coming due to they didn’t have resin to complete the topcoat. It was being ordered and they were pushing us to Thursday and offered $150 for the additional days of truck rental. As resin is the essential component to finish ANY job, we found the story hard to believe as this would have essentially put them out of work for a couple days.
Thursday, January 9th arrived with the same promise of arriving between 9-11 am and still no one showed nor did we receive a phone call. Again we called at 11:30 and had to leave a message with Ashley (office staff, who never seem to know what is going on with production). Trevor, the production manager finally called us back at 2:30 pm and said he just returned to the office from another job that the crew botched so they had to use our materials. Exactly what a new customer wants to hear! Again we didn’t buy the story as they should have already been at our house several hours ago. He promised to immediately order the materials and have them overnighted so we could have a Monday, January 13th install and offered another $200 off for the continued truck rental.
Monday came and went – no materials and no phone calls. We called every day for updates. We emailed them our rental truck agreement and told them we were expecting $50/day compensation for the 2 week truck rental that should have been 4 days. Finally on Tuesday we called our sales rep, Craig, who said he’d “get right on it with the GM”. Never heard back from him again. Finally on Thursday, they said they had the materials and could probably install the garage floor on Saturday or Monday. We told them that if they didn’t show up on Friday, we were cancelling the contract as we were heading out of town on Monday and needed to return the truck on Sunday before we left. To our surprise, the installers showed up on Friday! They arrived in an unmarked white van that looks like they picked it up from a junk yard on the way – very unprofessional looking. However they did do a decent job with the exception of some carelessness in throwing the flakes that were splattered on the freshly painted walls. They left us the invoice for the remainder due which should have been a minimum of $350 off plus another $50/day off for the extra days. Only $150 off was noted. We had to call the office and they had to “look into it”. Of course nothing was noted and Trevor finally agreed to $300 off – not what was promised. We are not sure how this company is still in business as the entire office staff is incompetent and doesn’t seem to know what each other is doing. Every job seems to be a bait and switch of empty promises and by the complaints listed, it appears they tell everyone the same story. We have never dealt with a company like this with such poor customer service from the salesman to everyone in the office. Proceed with caution if you ever use this company and don’t give them a check (use credit card) or you won’t see your money!

In June of 2018, we arranged to have Gorilla Garage Flooring install their flooring system. The salesman, Jeremy, assured us the 6 holes between the garage floor and the driveway would not be a problem. He was advised that the rebar between the two areas needed to be cut to prevent re-occurrence of the problem, but he dismissed the advice and the rebar was not cut.

We rented a *** truck to store all of the garage equipment for the time needed to install the floor and let it cure. When the installation crew arrived to do the work, they discovered the measurements of the floor were incorrect and they did not have enough material to do the job. This was the first delay. This caused a mad scramble to arrange to keep the truck for an additional day at our expense, but it was even harder for people to re-schedule in order to help us unload the truck when the floor was ready.

In the winter of 2018, the 6 original problem areas cracked and the Gorilla Garage flooring separated from the main area. After multiple calls to Brittany, Production Assistant, they finally sent Jacob out on May 2nd of 2019 to assess the problem. Jacob agreed that the rebar should have been cut prior to installing the flooring and said he would have Brittany arrange for repairs.

Brittany did promise repair work to be done many times. Each time someone was supposed to come out, either no one showed up or there was no reply to voice mail or a variety of excuses were made.

Gorilla Garage sent us a letter dated July 25, 2019 stating the work would be done on September 12, 2019 and we verified that date in writing. Again, no one showed up.

Next, we were told that Gorilla Garage didn’t do that kind of work (cutting the rebar), and we would have to do it ourselves before they came out to patch the damaged areas. As requested, we cut the rebar and sent them photos of the areas that needed repair.

Since then, and after repeated requests, Gorilla Garage continues to delay or refuse to correct the problem caused by their own original dismissal of the fact the rebar should have been cut prior to installation of the flooring. Now they say they will fix the areas for a price.

After being promised the flooring would be fixed, they changed their story to they would fix it after we cut the rebar, then changed their story again refusing to fix the areas because they don’t do cement work.

Dan MacGloan, President, cannot be reached.

A sales man came to my home and the contract was written in October 2018. Two dates were set up for installation of the floor, the first one was canceled by My Gorilla Garage because they didn’t have a service person that can come out that day and the second date was canceled by My Gorilla Garage because they did not have the supplies needed to do my job. It is now December 2019 I do not have flooring put into my home and they will not return a phone call to get a refund to me the total put down on this at the time of contract was $1570.

This is the absolute worst company I have EVER dealt with. They offer a lifetime guarantee that is NOT honored. The floor they lay is DANGEROUS! We have had several people slip on ours because they forgot to add the substance that makes it slip proof. It was a waste of money because we have to keep it completely covered with rugs. It also chips and flakes. On top of that, we had to install new baseboards to cover the mess they made of our wall. Save yourself a headache. Use a reputable company instead of this horrible company. Unfortunately, this requires that I give them a star. I would give them 0 if I could.

A contract was made, signed, and a large deposit was paid for My Gorilla Garage to “remove all tile and install epoxy flooring” in our business lobby/office/restroom area. The salesman took pictures and called the production manager to make sure the job was in their scope of business. He assured me that it was, and that they would take care of everything needed for the job. I offered to have to tile removed before his crew showed up, but he said that he preferred his guys to do the job. They were the “experts” and could make any repairs necessary before installing the new floor. Sounded great to me!
They called the morning of install to verify the kind of tile they would be removing (ceramic) and they showed up within their timeframe given. As soon as the installer walked in the door he said “how am I supposed to remove that?” He called his “new” production manager, and from there, the scope of work written, agreed to, and signed in the contract was rejected. I was then told that they “didn’t remove tile on jobs like this,” which was the complete opposite of what I was told/sold by the salesman and the contract agreement into which we entered. Naturally, the salesman didn’t answer any of my phone calls and wouldn’t respond at the time of this agreement meltdown.
After about an hour and half of going back and forth with the “new” production manager, he offered to apply the product over top of our existing tile. A process that his own installer told me NOT to do! The installer assured me that the product would not adhere to the tile for long, and would eventually peel up. Thankfully, he was honest with his assessment of our particular situation. It became clear to me that My Gorilla Garage could not follow through with the service and had to breach their end of the contract. So the installer left, and the job was not started.
After the installer left, my salesman finally called me back! He was spitting typical salesman jargon and telling me to “Hang tight. He was talking to the owner to see about getting more crews to my shop to complete the job.” He said he was having the crew (that just left) stay in the area because he would make it happen. Well...it’s 2 weeks later and I still have not heard from him!!
So I paid my deposit and received nothing in return. I’ve called the office many times to find out about the return of my money. I’ve been told on 2 different occasions that my money would be refunded by a certain time. I’ve also been told that the owner approved the refund. I have yet to see any money. I tried calling them again today on 2 different phone numbers and it rings busy.
This company has officially provided THE WORST customer service that one could ever expect. I clearly got sold by a salesman that makes all of the promises and has absolutely no follow through. Not even a courtesy call to let me know that they could not complete the job. Now I’m out a large sum of money with no attempt to credit my money back. Again, they’ve promised it was going to be refunded, but have failed to follow through!

Will not return my phone calls to them . I had an appointment with them (2 months)ago to re-do my garage (on 10-17-19) On 10-14-19,I called to confirm the work date and they said they could not do it because they were short of employees and they would call me for a new installation date.I have called them 5 times and every time I have left a message but no one has returned my calls.
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We had Our front porch covered with Gorilla Garage sealant to cover a crack on service. We were assured the sealant would cover the crack permanently. (guarantee). The crack has appeared again. Gorilla Garage has been extremely slow to address this issue (2 to 3 months). These are just the latest of the issues we have had, (coloring was off) that was redone. We want the crack permanently gone as promised.

This company has no idea what they are doing. They applied our garage floor and forgot to add any type of grip to prevent falls. With any water on it at all, it becomes like sheet of ice. We have had several injuries on it from slipping, including someone breaking their toes. We have to keep all of it covered in rugs to keep from being sued over this horrible flooring. Also, it cracked completely down the middle. One of their reps came out and said they would repair it along with fixing the floor. Right after that another rep came out and said it cracked because our foundation was falling. We had 2 different concrete men come out to verify that and they said My Gorilla Garage didn’t know what they were talking about. I don’t mind repairing the crack but this floor is a waste of money when you have to keep it covered with rugs. Part of it is peeling as well. I could go on and on about the terrible experience we have had with this company. This has been going on since 2014. They admitted they forgot to add the substance that would create grip but have yet to fix it.

Purchased flooring for both my garage and patio. The flooring in the garage has begin to separate and now has holes in it. This has been a problem for over a year. I have contacted the company multiple times in this period only to be ignored. Until recently, the company finally responded and sent someone to inspect. I was told a team would come and repair the issue, however the primary issue was a water barrier had not been installed. So, worked with company to have old floor removed, a water barrier installed and then the floor reinstalled. Installers were supposed to be onsite Feb, then Mar, Sep and supposedly scheduled for 9 Nov; now I'm trying to determine if they will ever fix this. My calls are ignored, voicemails go unanswered.