My Gorilla Garage

SIGNED A AGREEMENT AND GAVE CREDIT CARD INFORMATION ON 3/15/2019 FOR $1000.00 AND THE REST TO BE
PAID ON COMPLETION OF JOB. INSTALATION DATE WAS 5/3/2019 CALLED THEY SAID THEY COULD NOT MAKE IT
HERE IN TIME. RESCHEDULE FOR THE 5/05/2019 SHOWED UP LOOKED AT THE FLOOR AND SAID THEY DID NOT
HAVE THE RIGHT EQUIPMENT TO DO JOB. THEY TOOK PICTURES AND SAID THEY WOULD BE OUT NO LATER THAN
THE FOLLOWING TUESDAY. I CALLED AND THEY SAID THEY COULD NOT DO THE FLOOR AND CANCELED .
I HAVE RENTED A POD AND HAD MOVED EVERYTHING INTO POD STILL HAVING TO PAY A EXTRA MONTH FOR THE
POD. WE HAVE ANOTHER COMPANY COMMING OUT 5/30/2019 TO DO GARAGE FLOOR. I HAVE CALLED GORILLA GARAGE 4 OR 5 TIMES AND HAVE LEFT # EACH TIME THEY NEVER CALL BACK. ALL THEY HAVE TO DO IS REFUND MY $1000.00 BACK ON MY CREDIT CARD. I'M THINKING ABOUIT CHARGING THEM INTEREST AND PART OF THEY ADDED EXPENCE OF THE POD. I'M SORRY I COULD NOT RECOMEND THEM TO ANYONE BAD NEWS TRAVELS FAST I HAD SOME OTHER PEOPLE THAT WERE INTERESTED .THIS AGREEMENT WAS CANCELED BY THEM ON 5/05/2019 BY KYLE.

I signed an agreement with Gorilla Garage for a garage floor covering. The contract had a 3 day kick out clause. We chose to cancel the contract on the 3rd day. I contacted both the sales person and the general manager by phone. Both assured me the contract would be cancelled. We signed the kick out clause and returned it by registered mail. My husband then discovered the deposit check had been cashed on the second day. I called the manager. He replied all checks are deposited on Tuesdays. I informed him the check should not have been deposited before the 3 days expired. He said it would be taken care, that he would personally walk it over to accounting. This happened 5 weeks ago. We have not received our money back- $2,667. I have called numerous times. I have not been able to talk to the manager since March 13, 2019 - only voice mail. Please help us.

The company had a booth at our County fair and provided information on their product.. The salesperson (Chris ***) came to our house to provide an estimate for epoxy floor coating (Aug. 23, 2018). The salesperson did a test to ensure that the garage floor would accept the epoxy. The test passed and the company required a deposit of 30% for the job. A check for $1,000 was written and has been deposited by the company. The appointment to have the floor done was rescheduled (3) times by the company because of various reasons. Finally, the workers did show up on Dec. 29, 2018 and they also did a test on the garage floor. It was deemed that our garage floor would NOT accept the epoxy floor coating

I contacted the company to find out when they would refund our deposit and the receptionist stated it should be 10 to 15 days. I have called the company 25 times and the receptionist has transferred my calls to the account manager (John ***) and I get his voice mail. I have left my name, address and phone number to have them call me when they issue my refund check. I have not received the first phone call or a check from this company in 110 days (April 19, 2019).

The reason we were having the driveway done was because of cracks in the concrete, and made this know to the company before we signed the contract.
Initially found out about Gorilla Garage @ *** Trade Fair. On 1/9/18 Joe *** came & went through his presentation, measured drive,& did a moisture check. I told him we were looking to replace concrete due to cracks. He informed me that their product would eliminate the need to replace it.
Work was scheduled for 2/9/2018, Contract show's Verify Moisture level@ #8, Agreement price was $3783.00 with $1261.00 deposit & balance due @ completion, @ $2522.00. We were told by Joe he could only honor this price while he was here. The contract show's Joe wrote ALL DISCOUNTS APPLIED.
2/19/18 Gorilla Garage ( 2 men) arrived to do a 1 DAY JOB. after grinding the driveway down another moisture reading was taken ,we were told it went up & a Moisture Mitigation would be needed@ a cost of an additional $761.52. I told them we wanted it done right the first time so go ahead. This added another day to the job. work was completed on 2/20/2018. Duncan was the man in charge.
After 6 months all the original cracks reappeared. Contacted Gorilla Garage to inform them of the problem, spoke to Lance & Charles several times, in October was told someone had called to check driveway but told NOT TO CONTACT US!. As we live at a gated community I don't know how they got in the gate. they had to order more coating same as ours,a phone call said October 8th they are going to redo the whole driveway, no charge.
On 10/26/2018 crew of 2 arrived & asked what needed to be done ?. we told them we wanted the cracks fixed. When finished I asked if the repair would blend into the original color & was told over time it would match. Assuming that these repairs would eliminate the problem we were surprised when the cracks appeared again. in March 2019 we started calling Gorilla Garage again, it was a waste of time, after talking to Charles, Breanna, & whoever else answered the phone, we were told they would have to talk to Cliff the General Manager.
Charles informed me they could make a repair for the cost of $179.00 plus material, 456 sq. ft. @ $2 sq.ft $952.00 & labor 6-8 hours @ $30 hr, $180/$240. total repairs =$1311 to $1371.
Talked to Charles again 4-17-19 said this was unacceptable, he rang back & said the cost should be $2380, but he would only charge us $1300. This is on top of the $4544.52 we have already paid. That would make a Grand Total of $5844.52, we could have replaced to whole driveway for this amount.

The company is very responsive on installing new floors. But HORRIBLE customer service. My epoxy floor failed after 3 months. It took 2 months to get someone to inspect it. They admitted the floor was improperly installed. They have since scheduled and canceled 4 times and my floor is still not fixed 11 months after the initial installation.
In short, I would not do business with this company

They make you put down a 1/3 of the price upfront and then mess you around until you get frustrated and then refuse to give your money back. Their policy is to not talk to you unless your spouse is present, tell you a price that is “only good right now” and then have you sign a contract that says you have only 3 days to cancel and you have to do so by registered mail. Cancel the contract via registered mail within 3 days!
On 3/7/2018 the salesman gave us three prices that went up as time went on. The salesman and I agreed that it was contingent on us finding a color we liked as we didn’t like any of the samples he had with him. We were to go to Cincinnati to look at colors and was scheduled for install on 5/8/2018. We looked at all the colors and was told we could customize the colors. We picked one of their colors but wanted to take away a percentage of black and add in the same percentage of silver and glitter. We waited for the sample to come in the mail for two weeks and then called. Mike told us that he forgot to order them. We got the samples in the mail a week later and they weren’t even close to what we wanted. We requested samples 8 more times over the next 2 and a half months, missed our install date and never received a sample of the color we were after. I asked Mike to refund my deposit and we would be done. He said no problem. From that point forward, Mike was always in a meeting or out of the office and I could leave a voice mail.
Two months later…I received a call from Jenifer who informed me that Mike was no longer with the company and she was ready to schedule our install. I explained to her that Mike was supposed to be getting me a refund and that we canceled the contract. She said she would get us the refund and it would take 60 days to put It back on our credit card. I said “just send me a check” and she said it would still take two to three weeks. Three weeks later she called me back and said she was clearing some things off her desk and wanted to know if we could schedule the install. I said you were supposed to be getting me a refund and she back tracked and then told me that John is the one that does refunds and she would have him get in touch with me. John called and told me that I signed a contract and had only three days to cancel and they don’t do refunds. I said, “you’re just going to keep my money?” I told him that I had an email from Mike that stated that I would get a full refund if they could not get the color I was requesting, and John ask me to email him a copy of it. I did this on 12/13/2018 and that’s the last time I got to talk to John. For the last two months, I have called Gorilla Garage and *** asking to speak to John but he will not answer his phone or return a call. I then decided to find out who the owner is and found out that Dan is the owner and is at their Sarasota location. I called and asked to speak to him nearly every day for two weeks and HE never answers or returns calls despite my repeated requests. They took $5,000 from me and performed no service and refuse to refund my money or even return my calls

During the estimate the sales representative said the condition of the floor was not too bad and that it would not be a problem with the installation or their warranty. The estimate was approved in July and I made a 30% down payment. After several scheduling conflicts on their end the installation crew arrived in November. After approximately five minutes of light surface grinding, the installer stopped and said that the floor was in too bad of shape to install their product and that it would be a warranty issue. He was also surprised that the sales representative thought that the floor was acceptable. The production manager said that they would refund the deposit if the concrete could not be repaired. The estimate to repair the concrete when added to their estimate made the job prohibitive, so I asked to have my deposit refunded. If the salesman was honest with me about the condition of the floor I would not have accepted their quote. I have sent several emails to the production manager, only to have her say that it is not her decision and that she will give the information to the manager. I have made numerous phone calls to the manager and he has never answered or returned any of my calls.

9/8/18 placed order for garage floor and back patio coating with deposit check of $346.00 check #*** 9/12/18 hot water heater died. Had to change priorities with budget. As agreed upon in contract, sent cancellation form prior to 3 days via certified mail. Called company 9/13/18 at 12:40 pm to confirm cancellation. Never received refund. Starting calling in November, December, January. January 10th I was told refund should arrive in 30 days. No refund arrived. Called 3 times in March. Transferred to accounting each time. Left 3 messages. No response. Called March 4, 2019 asked for manager. Ashley told me he was not available, I should call back. Told Ashley, he needed to contact me since I've been calling for months. No response. 3/5/19 Called the selling agent Mike ***' cell phone. Left message explaining the situation asking him to help expedite process. No response. Have used this company before and never had issues. This experience has been VERY FRUSTRATING AND UNPROFESSIONAL!

Gorilla Garage coated my patio on 6/8/2018 and did a great job. They have a referral program that pays a person with a $100 gift card. I gave them my brother's name as the referral, but he has never received his gift card. I have called the company 4 times with ne results. They continue to send emails advertising their referral program (almost monthly), but they do not up hold their commitment. I think their Referral Program is a scam.

On 11/21/18, I put a deposit of $1,109.00 for a garage floor installation.

On 01/08/19, a representative came to install the floor but could not do the installation due to a crack in the flooring (the salesman had looked at the floor and didn’t expect it to be a problem).

I still have not had the deposit returned. I did get a phone call from someone in early January telling me they were working through year end issues and I should be getting the refund shortly.

I've called at least 5 times and did not receive return calls except the one mentioned above.

As phone calls didn't seem to be working, I began emailing so I would have a record of the correspondence.

I've sent emails on 01/30/19, 02/01/19, 02/05/19 and again on 02/06/19. I have not had any response to my emails (outside of it was being forwarded to accounting)

After numerous delays and problems, I requested that the coating of our garage and sidewalk be cancelled on 12/14/2018. Jennifer said she would process the cancellation.
On 12/31/2018, I spoke to Brittney who said that it was in process of refund, only John or Mark have authorization to approve cancellation. She also said that someone would call me back if there were questions.
On 1/15/2019, I left a message for "installation" asking for a return call regarding status of our refund. On 1/16/2019, I left a message for "billing" asking for a return call. On 1/21/2019, I left yet another message asking for a return call. None of these calls were returned.

In August 2018 we contracted Gorilla Garage to install one of their garage floor systems in a new house which was under construction. At that time we gave them a $341.00 deposit. Our stipulation was the work had to be completed prior to our moving in. They came on the day scheduled in early October but told our builder, who just happened to be there at the time that there was too much moisture in the floor and the work could not be done that day, and left. We were told a conflicting story that it was because our driveway had not been poured yet. Due to numerous unforeseen circumstances which followed, involving construction, weather, etc., Gorilla Garage was unable to do the job prior to our moving in so we had no other choice but to cancel. For the past 2 1/2 months we have left several messages requesting a refund, and not one person has returned our calls. I was able to speak with someone in scheduling who said we were on the list for a refund and she would see that it was taken care of soon. That was over a month ago. We feel we at least deserve the courtesy of a phone call telling us why a refund isn't being issued.

I contacted My Gorilla Garage to seal my garage floor. This was in November 2018. I paid a deposit of $1245.00 on 11/26/2018. When the technician came and started the job, sanding the floor, I was informed they could not complete the job due to a prior repair on the floor. When I spoke with the manager Jennifer *** on 12/7/18 I was told the job would be cancelled and that I would receive a refund check for the down payment. I have not received this check. I have called My Gorilla Garage several times, 12/7, 12/17, 12/19, 12/27, 1/9/19. I have been told it's in process and have left messages to be called about the status of the refund but have not received any updates or checks. The garage floor has been sealed by a different contractor. I am asking the Better Business Bureau to contact My Gorilla Garage to help me obtain the refund. Thank you.

I signed a contract to have My Gorilla Garage coat my floor in September 2018. I gave them a $846 deposit. The company informed me that they would not be able to complete the service on December 3rd, 2018. I requested my $846 deposit back that same day and it was confirmed that the money would be returned. I have spent the past month leaving emails and voice mails trying to get the money back with no success.

We called the company about putting a coating on our garage floor. Craig called and scheduled an appointment to share the information about the process. My husband and I were both at the meeting and we decided to move forward with the company on 10-16-18. We gave them a deposit of $1285.00 on that day. He told us that they would contact us to schedule the installation and could possibly even come earlier than the date they schedule due to weather in different areas. Jennifer called during the week of November 5th. The date was scheduled for 12-4-18 at that time. They called me the week before to confirm that date and I said that we were excited to have the process completed. On 12-3-18, they called and said that they would need to reschedule for December 5th; I agreed to this change. On 12-5-18 they called and said that they had to fire a whole group of installers for poor work and would need to reschedule for the week after Christmas. I told them it did not really suit, but that I would agree to rescheduling one more time. I also told them at that time that if they needed to reschedule again, I would need to cancel the service and they would need to return my money.

On December 26, I called them to confirm that they were, in fact, coming the following day. I also told them that the weather forecast was for rain, but they told me that day that their installers could just cover the job to keep the rain from causing a problem. They were scheduled to arrive at 10:00 AM on 12-27-18. That morning, the weather was ominous, but not yet raining at 9:00 AM. At 9:45, Jennifer called to ask me if I had seen the radar in my area..... I told her that I had known of the impending weather but that when I had spoken with her yesterday, she had told me it would not be a problem. She then told me that her installers were running late and would not be at my home until after 11:00, when it would probably be raining. I told her that it sounded like they were going back on their word that the job could be completed even if it rained. I suggested that she just cancel my order and return my money via ***.

When we called later that day to get the confirmation number from her, she was conveniently unavailable. The next day, December 28, 2018, my husband called and was told he would need to talk to John, the General Manager. He left a message for him, but that call nor any of the other messages we left for Jennifer or John were returned.

I would like to get my money returned via *** as soon as possible.

On 9-26-18 I entered into a contract with My Gorilla Garage for garage and front patio covering. I gave them a deposit of $1116.00. The work was ultimately scheduled for the first week in December. When the installer arrived he said he could not do the work due to the condition of the concrete (it was pitted). He said the representative who initially came out and took the order (Jim ***) should not have entered into the contract. The office called me that day and said a credit would be processed no later than the next day. I have still have not received the credit or re-payment.

In addition, Jim *** told me to caulk the cracks in the front patio to make the covering more level when it was ultimately installed. I invested $80.00 in that work. I have not received reimbursement for that either.

18 July 2015 I purchased a Gorilla Garage floor for $2037.00 which came with a life time warranty. The floor now has cracks, one almost the entire length of the garage and two others that are growing daily. I have called Gorilla Garage 19 times since 19 Oct 2018. The numbers I am calling are 937-550-4387 and 513-618-5520. I have been put on hold and no one picks up. I have been transferred and have to leave a message. Three times now Gorilla Garage said they would send someone out to look at the floor. Three times now no one shows up. I receive no phone call telling me they are not going to show up. I have been told so many different stories, one which is the only person that can do service calls lives in ***, *** and he will only be here for a short time. They were supposed to come look at the floor 29 Dec 2018 and I called to confirm this and was told they have no record of a service call to my house. I spoke with a Jennifer and said a 'Joe' would call me back. I received no phone call. I called again and talked with Ashley, she said Jennifer would call me back. No call.

Signed contract 10/24/2018 for garage floor. PAID DEPOSIT OF $1,344.00. Work scheduled to be done 12/18/2018. On 12/12/18 call from Mariah? that worked could not be done on 12/18 and would need to reschedule for January. I am traveling all of January on business and said would have to cancel contract if could not do on 12/18. I had already rented a *** truck to store my garage items while work was done. Mariah said would talk to woman in charge of scheduling and I would get a call back. NO CALL BACK and have been unable to reach by phone so far. ONLY VOICEMAIL. On 12/15/2018 sent certified letter canceling in writing. SO FAR THROUGH TODAY 12/27/2018 CERTIFIED LETTER HAS NOT BEEN SIGNED FOR. I have Post Office receipt for letter and tracking info.
Recently, seeing multiple reviews on internet of postponing install , failing to return phone calls , no receipt of deposit back and even a review of attorney action. VERY CONCERNED I WILL NOT GET MY DEPOSIT BACK $1,344.00

We first meet with Gorilla Garage representative at home show in ***, OH. Subsequently Chri*** came to our home for an estimate 3/5/2018 where we signed a contract to have our garage floor prepared and finished with GG product with a deposit of $780.00. After further investigation of the work I do in garage with chemicals and cleaners would violate the warranty. Following are the efforts I made to cancel installation and gain our deposit back:
Date Time Person or Message Summary of Discussion
9/27/18 11:30am Jennifer *** I stated with the products I use being: Lye, Evpo Rust, soy based cleaners, Oils, Break cleaner, etc. would damage new surface and violate warranty. Jennifer stated this would need to be approved by General Manager John *** and he would call me back. Jennifer called me back same day stating she had discussion with John and she was calling me back on his behalf with approval to cancel and return deposit. Jennifer also stated it would take a while for deposit to be processed. I stated that would be acceptable.
11/26/18 9:53am Jennifer *** Left message wondering what status of deposit return was and if I needed to do something further to get our deposit back.
11/26/18 12:04pm Jennifer *** Left similar message
11/29/18 8:05am John *** Left message stating I’d like a return call regarding status of deposit being returned. Had not heard back and made additional call at 12:06pm and spoke to phone receptionist Maria about not hearing back from Jennifer or John.
12/04/18 1:39pm John *** Spoke with phone receptionist Ashley and left voice mail with John ***.
12/05/18 9:36am Jennifer *** Left message and found web site connection stating I’d like status and expectations for deposit return stating I would engage Revdex.com.
12/05/18 12:01 Jennifer *** Spoke with me stating she just got out of meeting with John *** stating my concern and desire to resolve this. She also stated they had challenges with Accounting Person that is no longer with organization and found many thing were not addressed and followed up on. Jennifer state check would go in mail and we agreed I would see it from Cincinnati to *** by Tuesday 12/11 no later than 12/12/18. Much to our disappointment and lack of integrity for people we engaged with what we thought would be up standing in the eyes of the Revdex.com and Angie’s List.
12/14/18 9:01am Jennifer *** Receptionist stated Jennifer was away from desk and I left additional message and we did not receive a call back hence my putting this in writing and forwarding extreme disappointment with Gorilla Garage of Cincinnati Ohio.

A salesman came to our home and we signed a contract to have both our garage floor and driveway coated in July 2018. In August, workmen came to our home and coated the garage floor as agreed. At that time the full amount of all work was paid. Workers then returned in November to complete the work as originally agreed. The workers told us they could not perform the work due to the configuration of the driveway (stamped pattern) and that their manager would be in contact with us for a resolution. I called their office 3 times over the next 2 weeks trying to talk with the general manager and each time was told he was either "out of the office" or "busy". Finally on Dec 6, a women from the *** office called and asked if I would like to have a credit card credit or a check mailed. I agreed a check woould be acceptable. When I called again on Dec. 14 asking when the check would arrive, the same women told me that they don't issue refunds and that the check would be issued by the corporate office in Ohio. When I ask for contact information to inquire as to the refund check, she told me she would contact the corporate and call me right back. I never heard back from anyone.