In response to Complaint ID #: [redacted] “***”We have made several attempts to contact and received no call backThis was a customer preference issue , she not happy witht the final colors that she choseStill waiting to hear back
Hi ***, I am very sorry that you have had a bad experience with MYM&M'sOur goal is to make your occasion a memorable one by creating smilesSince you are unhappy with your purchase I will have a representative reach out to you for resolution todayPlease advise if there are any issues with the chocolate candies you have purchasedThank you for choosing MYM&M's [redacted] Consumer Care ManagerMars Retail Group [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
First I must apologize for your negative experience with our companyThis is not the service or experience that MYMM's believes inI am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them I can imagine your frustration with our companyI am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volumeWe will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method We will issue you a full credit today 12/8/and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies [redacted] Consumer Care ManagerMars Retail Group/MYMM's
I am very sorry to hear of your disappointing experience with our businessI am looking into your issue to see what has happenedIn the meantime you will get a call from a customer service manager to help resolve your issue and I have authorized a full reshipIf you do not get resolve in a timely fashion or need further assistance please feel free to reach out to me directly via the email address below.Thank you for your patience.Customer Care Manager MYMM's [redacted]
Dear [redacted] ***, Do you have a preferred contact number and time of day you are available? We have tried to contact you an have not had successWe are happy to offer resolutionIf you have a different number we should try please let me know
Hi [redacted] I am very sorry for the negative experience you have had with MYMM'sIt is our goal to create a magical experience for all of our friends and familyI will have a customer care manger reach out to you and ensure your issue is resolved immediatelyI have authorized your credit for the $shipping and I apologize for the inconvenience.Brad B***Consumer Care ManagerMYMM's
Dear [redacted] , In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliverYour experience should be a creative and fun way to make your special occasions just a bit more specialI am so sorry for your frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as wellI can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience We will contact you to ensure your refund is issued immediately and that your issue is completely resolvedI understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possibleAgain I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience
[redacted] I am very sorry for the troubles you have experienced with MYMM's customer service and productsThis is the furthest from the experience we strive to provide to our consumersPlease know that I've escalated this issue to my customer service manager and we will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchaseI will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experienceWe are very sorry we've disappointed you during the holiday seasonPlease feel free to reach out to me if you need further assistance, sincere apologies[redacted] Consumer care Manager [email protected]
On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goalI am sorry we missed this opportunity and caused any frustration to you or to the intended recipientI will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.comi would like mm to call me so I can make sure they refund me the full amount to my credit card.they will need to call me [redacted] Regards, [redacted]
Dear [redacted] , I am very sorry to hear of your negative experience with MYMM'sI assure you this is not a typical experience and is far from our goal of wowing customersWe will issue the credit immediately and a Customer service manager will reach out to you as soon as possible to ensure the issue has been resolvedI certainly understand your frustration as the special gift for your daughter was never received, again I am very sorry that we've not delivered our promise to you and you will hear from us soonBrad [redacted] Customer Care Manager MYMM's [redacted]
Dear [redacted] ***, I apologize for your negative experience with MYMM'sWe strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager will reach out to a to ensure we come to resolution Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experienceHave a great day Thank You, [redacted] Consumer Care Manager [redacted]
Dear *** I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive usWe did have an issue with our website which unfortunately created more issues than we first thoughtWe are happy to honor the original price we quoted you as well as reship you the correct orderWe will reach out to you to ensure you were taken care of as soon as possibleWe appreciate your patience as this issue has caused extremely high call volumePlease know the issue has since been resolved and we are working hard to fix our relationship with our customersIf you have any further issues please feel free to reach out to me for helpAgain I am very sorry for this experience.Sincerely, [redacted] B [redacted]
Complaint: [redacted] I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shippedThe event is tomorrow and receiving product after is pointlessI'm stressing that the order is not processed and/or shippedI will no longer attempt to do business with your company Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
Dear [redacted] I am very sorry for your troubles, this is not a typical experience and we will be sure to get your order out immediatelyWe will be in touch shortly to confirm your shipping destinationthis is the shipping information we have on file [redacted] *** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: [redacted] , and find that this resolution is satisfactory to me
Dear ***, I apologize for your negative experience with MYMM'sIn reading your comments I can see that you are frustrated and for that I am sorry as MYMM's were created with the idea of making an event such as your daughters wedding even more special by adding a creative personal touchI must explain to you that all of our products are only customizable on one side of the candy and there will always be our iconic M on the opposite side, the M is the trademark identifier of our popular M&M's chocolate candies I am sorry you were misled in any way and your expectations have not been metI will have a customer service manager reach out to you as soon as possible to either come to a mutual solution to the problem to help make your daughters day more special or refund your money if you are not satisfiedPlease let me know if you need further assistance[redacted] Consumer Care Manager MYMM's [redacted]
In response to Complaint ID #: [redacted] “***”We have made several attempts to contact and received no call backThis was a customer preference issue , she not happy witht the final colors that she choseStill waiting to hear back
Hi ***, I am very sorry that you have had a bad experience with MYM&M'sOur goal is to make your occasion a memorable one by creating smilesSince you are unhappy with your purchase I will have a representative reach out to you for resolution todayPlease advise if there are any issues with the chocolate candies you have purchasedThank you for choosing MYM&M's [redacted] Consumer Care ManagerMars Retail Group [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
First I must apologize for your negative experience with our companyThis is not the service or experience that MYMM's believes inI am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them I can imagine your frustration with our companyI am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volumeWe will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method We will issue you a full credit today 12/8/and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies [redacted] Consumer Care ManagerMars Retail Group/MYMM's
I am very sorry to hear of your disappointing experience with our businessI am looking into your issue to see what has happenedIn the meantime you will get a call from a customer service manager to help resolve your issue and I have authorized a full reshipIf you do not get resolve in a timely fashion or need further assistance please feel free to reach out to me directly via the email address below.Thank you for your patience.Customer Care Manager MYMM's [redacted]
Dear [redacted] ***, Do you have a preferred contact number and time of day you are available? We have tried to contact you an have not had successWe are happy to offer resolutionIf you have a different number we should try please let me know
Hi [redacted] I am very sorry for the negative experience you have had with MYMM'sIt is our goal to create a magical experience for all of our friends and familyI will have a customer care manger reach out to you and ensure your issue is resolved immediatelyI have authorized your credit for the $shipping and I apologize for the inconvenience.Brad B***Consumer Care ManagerMYMM's
In response to Complaint ID #* [redacted] “Newsom”The consumer has been contacted and PayPal payment has been refunded
Dear [redacted] , In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliverYour experience should be a creative and fun way to make your special occasions just a bit more specialI am so sorry for your frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as wellI can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience We will contact you to ensure your refund is issued immediately and that your issue is completely resolvedI understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possibleAgain I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience
[redacted] I am very sorry for the troubles you have experienced with MYMM's customer service and productsThis is the furthest from the experience we strive to provide to our consumersPlease know that I've escalated this issue to my customer service manager and we will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchaseI will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experienceWe are very sorry we've disappointed you during the holiday seasonPlease feel free to reach out to me if you need further assistance, sincere apologies[redacted] Consumer care Manager [email protected]
On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goalI am sorry we missed this opportunity and caused any frustration to you or to the intended recipientI will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.comi would like mm to call me so I can make sure they refund me the full amount to my credit card.they will need to call me [redacted] Regards, [redacted]
Dear [redacted] , I am very sorry to hear of your negative experience with MYMM'sI assure you this is not a typical experience and is far from our goal of wowing customersWe will issue the credit immediately and a Customer service manager will reach out to you as soon as possible to ensure the issue has been resolvedI certainly understand your frustration as the special gift for your daughter was never received, again I am very sorry that we've not delivered our promise to you and you will hear from us soonBrad [redacted] Customer Care Manager MYMM's [redacted]
Dear [redacted] ***, I apologize for your negative experience with MYMM'sWe strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager will reach out to a to ensure we come to resolution Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experienceHave a great day Thank You, [redacted] Consumer Care Manager [redacted]
Dear *** I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive usWe did have an issue with our website which unfortunately created more issues than we first thoughtWe are happy to honor the original price we quoted you as well as reship you the correct orderWe will reach out to you to ensure you were taken care of as soon as possibleWe appreciate your patience as this issue has caused extremely high call volumePlease know the issue has since been resolved and we are working hard to fix our relationship with our customersIf you have any further issues please feel free to reach out to me for helpAgain I am very sorry for this experience.Sincerely, [redacted] B [redacted]
Complaint: [redacted] I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shippedThe event is tomorrow and receiving product after is pointlessI'm stressing that the order is not processed and/or shippedI will no longer attempt to do business with your company Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
Dear [redacted] I am very sorry for your troubles, this is not a typical experience and we will be sure to get your order out immediatelyWe will be in touch shortly to confirm your shipping destinationthis is the shipping information we have on file [redacted] *** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: [redacted] , and find that this resolution is satisfactory to me
Dear ***, I apologize for your negative experience with MYMM'sIn reading your comments I can see that you are frustrated and for that I am sorry as MYMM's were created with the idea of making an event such as your daughters wedding even more special by adding a creative personal touchI must explain to you that all of our products are only customizable on one side of the candy and there will always be our iconic M on the opposite side, the M is the trademark identifier of our popular M&M's chocolate candies I am sorry you were misled in any way and your expectations have not been metI will have a customer service manager reach out to you as soon as possible to either come to a mutual solution to the problem to help make your daughters day more special or refund your money if you are not satisfiedPlease let me know if you need further assistance[redacted] Consumer Care Manager MYMM's [redacted]