Dear *** I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive usWe did have an issue with our website which unfortunately created more issues than we first thoughtWe are happy to honor the original price we quoted
you as well as reship you the correct orderWe will reach out to you to ensure you were taken care of as soon as possibleWe appreciate your patience as this issue has caused extremely high call volumePlease know the issue has since been resolved and we are working hard to fix our relationship with our customersIf you have any further issues please feel free to reach out to me for helpAgain I am very sorry for this experience.Sincerely,*** B*** *** ***
***, We will be happy to refund your payment, the credit will be submitted today however unfortunately we are unable to send you a check as we do not accept checks for paymentYou will be notified by email today when your credit is issued.Please feel free to keep the product for your troubles.?
Hi ***, I am very sorry that you have had a bad experience with MYM&M'sOur goal is to make your occasion a memorable one by creating smilesSince you are unhappy with your purchase I will have a representative reach out to you for resolution todayPlease advise if there are any
issues with the chocolate candies you have purchasedThank you for choosing MYM&M's*** ***Consumer Care ManagerMars Retail Group***
Dear ***, I am very sorry to hear of your negative experience with MYMM's, our goal is to make your day or your event just a little more special and personalWe are looking into your order at this time so we can identify the reason we have failed to deliver your
gift on time In the mean time you will be fully credited, a customer service manager will be in touch as soon as possible and we will use your feedback to improve our customer service and deliver a better customer experienceAgain I am very sorry that we have let you down and if there is anything I can help you with today or in the future please feel free to email me.*** ***Consumer care Manager MYMM's
Dear *** ***, Do you have a preferred contact number and time of day you are available? We have tried to contact you an have not had successWe are happy to offer resolutionIf you have a different number we should try please let me know
Dear ***, Thank you for the contact number, we will reach out ASAP to address your concernsI apologize for the delay and the less than amazing experience you have had with MYMM's
Complaint: ***
I am rejecting this response because:
The company states that they have tried several times to contact me I have yet to hear from the company Please have them contact me directly at ###-###-#### or at my email address
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and find that this resolution is satisfactory to me
Complaint:
I am rejecting this response because:I am attending a conference and unreachable by phone As noted in my Revdex.com complaint, I am requesting a 100% REFUND OF THE $PURCHASE PRICE, by check In addition, kindly include a prepaid shipping label, so I may return your unused product
Regards,
Roger Stefan
Complaint: ***
I am rejecting this response because:
There has not been a resolution offeredThe business simply acknowledged the complaint
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I apologize for your dissatisfaction, due to the fact that we are a customized product we do not bill until your order has shippedHowever since the card authorization expires our system automatically will re-authorizeI am unclear as to why your bank claims we charged you twiceIf you could provide me their contact info I would be happy to get in contact with themAn authorization will hold funds but it does not remove funds form your account an d you bank should be aware of thisPlease let us know if you need any further assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.comi would like mm to call me so I can make sure they refund me the full amount to my credit card.they will need to call me ***
Regards,
*** ***
Dear *** ***I apologize for a less than excellent experience with MYMM's, we will investigate this claim to ensure our scales which are calibrated and certified by the department of weights and measures are functioning at 100%In the mean time I have authorized a full refund for your orderWe
will be in touch to ensure your refund has been issuedPlease accept our sincerest apologies for this poor customer experienceBrad B***Consumer Care Manager at MYMM's***
I am very disappointed to
hear you've had a poor experience with MYM&M's, this is definitely not the
experience we strive to provide our customers at all.
I have looked into your
account and I see that your order has been cancelledI
have confirmed no payment was received and there are no pending chargesI
definitely understand your frustration as your original order number ***
did have an authorization for the $ 84.54, this total includes a Gift Certificate in the amount of $Please see the
attachment highlighting the final payment was rejectedIf your bank
claims to have a hold on these funds our customer service center can help you
by contacting your financial institution and explaining the order is
cancelled, however we would require a snapshot of your bank statement
authenticating that charges were in fact deducted.
Again I am very sorry for the poor customer experience you've endured and
we would love to be able to help you customize a great gift for your event
Please contact us at ***
Monday through Friday 9:00am to 5pm EST
We appreciate
your business and thank you for choosing MYM&M’s
Complaint: ***
I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shippedThe event is tomorrow and receiving product after is pointlessI'm stressing that the order is not processed and/or shippedI will no longer attempt to do business with your company
Regards,
*** ***
Hi *** I am very sorry for the negative experience you have had with MYMM'sIt is our goal to create a magical experience for all of our friends and familyI will have a customer care manger reach out to you and ensure your issue is resolved immediatelyI have authorized your
credit for the $shipping and I apologize for the inconvenience.Brad B***Consumer Care ManagerMYMM's
Dear ***, I am very sorry to hear of your negative experience with MYMM'sI assure you this is not a typical experience and is far from our goal of wowing customersWe will issue the credit immediately and a Customer service manager will reach out to you as
soon as possible to ensure the issue has been resolvedI certainly understand your frustration as the special gift for your daughter was never received, again I am very sorry that we've not delivered our promise to you and you will hear from us soonBrad ***Customer Care Manager MYMM's***
Dear *** I am very sorry for the negative experience you've endured with MYMM's, this is not how we want our customers to perceive usWe did have an issue with our website which unfortunately created more issues than we first thoughtWe are happy to honor the original price we quoted
you as well as reship you the correct orderWe will reach out to you to ensure you were taken care of as soon as possibleWe appreciate your patience as this issue has caused extremely high call volumePlease know the issue has since been resolved and we are working hard to fix our relationship with our customersIf you have any further issues please feel free to reach out to me for helpAgain I am very sorry for this experience.Sincerely,*** B*** *** ***
***, We will be happy to refund your payment, the credit will be submitted today however unfortunately we are unable to send you a check as we do not accept checks for paymentYou will be notified by email today when your credit is issued.Please feel free to keep the product for your troubles.?
we have reached out to the consumer to offer a full refund
Hi ***, I am very sorry that you have had a bad experience with MYM&M'sOur goal is to make your occasion a memorable one by creating smilesSince you are unhappy with your purchase I will have a representative reach out to you for resolution todayPlease advise if there are any
issues with the chocolate candies you have purchasedThank you for choosing MYM&M's*** ***Consumer Care ManagerMars Retail Group***
Dear ***, I am very sorry to hear of your negative experience with MYMM's, our goal is to make your day or your event just a little more special and personalWe are looking into your order at this time so we can identify the reason we have failed to deliver your
gift on time In the mean time you will be fully credited, a customer service manager will be in touch as soon as possible and we will use your feedback to improve our customer service and deliver a better customer experienceAgain I am very sorry that we have let you down and if there is anything I can help you with today or in the future please feel free to email me.*** ***Consumer care Manager MYMM's
Dear *** ***, Do you have a preferred contact number and time of day you are available? We have tried to contact you an have not had successWe are happy to offer resolutionIf you have a different number we should try please let me know
Dear ***, Thank you for the contact number, we will reach out ASAP to address your concernsI apologize for the delay and the less than amazing experience you have had with MYMM's
Complaint: ***
I am rejecting this response because:
The company states that they have tried several times to contact me I have yet to hear from the company Please have them contact me directly at ###-###-#### or at my email address
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and find that this resolution is satisfactory to me
Complaint:
I am rejecting this response because:I am attending a conference and unreachable by phone As noted in my Revdex.com complaint, I am requesting a 100% REFUND OF THE $PURCHASE PRICE, by check In addition, kindly include a prepaid shipping label, so I may return your unused product
Regards,
Roger Stefan
Complaint: ***
I am rejecting this response because:
There has not been a resolution offeredThe business simply acknowledged the complaint
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I apologize for your dissatisfaction, due to the fact that we are a customized product we do not bill until your order has shippedHowever since the card authorization expires our system automatically will re-authorizeI am unclear as to why your bank claims we charged you twiceIf you could provide me their contact info I would be happy to get in contact with themAn authorization will hold funds but it does not remove funds form your account an d you bank should be aware of thisPlease let us know if you need any further assistance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.comi would like mm to call me so I can make sure they refund me the full amount to my credit card.they will need to call me ***
Regards,
*** ***
Dear *** ***I apologize for a less than excellent experience with MYMM's, we will investigate this claim to ensure our scales which are calibrated and certified by the department of weights and measures are functioning at 100%In the mean time I have authorized a full refund for your orderWe
will be in touch to ensure your refund has been issuedPlease accept our sincerest apologies for this poor customer experienceBrad B***Consumer Care Manager at MYMM's***
I am very disappointed to
hear you've had a poor experience with MYM&M's, this is definitely not the
experience we strive to provide our customers at all.
I have looked into your
account and I see that your order has been cancelledI
have confirmed no payment was received and there are no pending chargesI
definitely understand your frustration as your original order number ***
did have an authorization for the $ 84.54, this total includes a Gift Certificate in the amount of $Please see the
attachment highlighting the final payment was rejectedIf your bank
claims to have a hold on these funds our customer service center can help you
by contacting your financial institution and explaining the order is
cancelled, however we would require a snapshot of your bank statement
authenticating that charges were in fact deducted.
Again I am very sorry for the poor customer experience you've endured and
we would love to be able to help you customize a great gift for your event
Please contact us at ***
Monday through Friday 9:00am to 5pm EST
We appreciate
your business and thank you for choosing MYM&M’s
In response to Complaint ID #* *** “Newsom”The consumer has been contacted and PayPal payment has been refunded
Complaint: ***
I am rejecting this response because: I no longer need nor do I want the product that was ordered to be shippedThe event is tomorrow and receiving product after is pointlessI'm stressing that the order is not processed and/or shippedI will no longer attempt to do business with your company
Regards,
*** ***
Hi *** I am very sorry for the negative experience you have had with MYMM'sIt is our goal to create a magical experience for all of our friends and familyI will have a customer care manger reach out to you and ensure your issue is resolved immediatelyI have authorized your
credit for the $shipping and I apologize for the inconvenience.Brad B***Consumer Care ManagerMYMM's
Dear ***, I am very sorry to hear of your negative experience with MYMM'sI assure you this is not a typical experience and is far from our goal of wowing customersWe will issue the credit immediately and a Customer service manager will reach out to you as
soon as possible to ensure the issue has been resolvedI certainly understand your frustration as the special gift for your daughter was never received, again I am very sorry that we've not delivered our promise to you and you will hear from us soonBrad ***Customer Care Manager MYMM's***