[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***
I am rejecting this response because: After speaking with my bank they said the first time you guys go the money, but then you tried again and that's when the bank had to lock you out as I have life lock and you can not keep trying to take money out if it was already taken the first timeNow that it's cleared upyou can now charge my cardNext time do not charge people 2x
In response to Complaint ID #: *** “***”We have made several attempts to contact and received no call backThis was a customer preference issue , she not happy witht the final colors that she choseStill waiting to hear back
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
You make high-priced, low-quality products, and purposely withhold product information in fear of reduced sales. Your customer service staff has a righteous attitude, but buckles as soon as a complaint is posted to Revdex.com Shame on Mar’s. Your mugs and candy were donated to ***. For now on, our family and friends will stay with *** onlyHappy Holidays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***, I apologize for your negative experience with MYMM'sWe strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager
will reach out to a to ensure we come to resolution Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experience. Have a great day
Thank You,
*** ***
Consumer Care Manager
*** *** ***
***
***
Dear *** On behalf of MYMM's I am terribly sorry for the negative experience you've had to endureThis is furthest from the experience we want to provide and we're sorry that we've disappointed youI will have a manager reach out to you to ensure we resolve thisIf
there were any charges they will be credited in full however at this time I do not see that MYMM's has billed you anythingI've sent a request to *** to refund or credit your voucher. I will fully investigate the chain of events and we will identify any opportunities to improve our customer experience to ensure this does not happen to anyone elseI thank you for taking the time to reach out and your incredible patience as resolve is much overdue.Please feel free to email me directly if this is not resolved to your satisfaction.Sincerely,*** ***Consumer care Manager *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
***
*** ***
Dear ***, I apologize for your negative experience with MYMM'sIn reading your comments I can see that you are frustrated and for that I am sorry as MYMM's were created with the idea of making an event such as your daughters wedding even more special by adding a creative personal
touchI must explain to you that all of our products are only customizable on one side of the candy and there will always be our iconic M on the opposite side, the M is the trademark identifier of our popular M&M's chocolate candies I am sorry you were misled in any way and your expectations have not been metI will have a customer service manager reach out to you as soon as possible to either come to a mutual solution to the problem to help make your daughters day more special or refund your money if you are not satisfiedPlease let me know if you need further assistance.*** *** Consumer Care Manager MYMM's ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I received a $refund so that complaint has been resolved.I spoke with "Emma" regarding the "design your own" feature of the websiteI told her that the photo that I had applied to the candy during the designing process was not the one that appeared on the candiesShe explained that the photos may be altered in order to fit on the candy My issue was that my photo did fit and didn't require altering I would suggest that the customer be made aware that the image may not appear as the "design your own" feature suggests. When the customer sees the photo applied to the candy(when ordering)and sees a different image on the actual product, that seems wrong to me. Thank you for your assistance.
Regards, *** ***
Hi *** I am so sorry for your poor experience with our business! I'm sure you expected better quality from the M&M's brandWe do take pride in our quality and the experience you've endured is unacceptable. The fact that you received no support from our customer service
center is embarrassing, I have forwarded your information to my team to offer you a full refundI hope you believe that I am taking your feedback to heart and my team will work to provide a much better customer experience to our future customersIf you need anything in the future please feel free to reach out to me via email and I'd be happy to try and win you back as a fan! Brad B***Consumer Care ManagerMRG/MYM&M's***?
I apologize for this experience, this is not the service we strive to provide. MYMM's had some unfortunate website issues during the time of your order and we should have made it right immediatelyI will take your feedback and work with my customer service team to
ensure we learn from this and foster a culture that represents our brand and more importantly our customers You will be hearing from us very soon, you will be fully credited and offered a new order the way it was intended at non charge of coursePlease feel free to email me directly if you feel the issue has not been resolved to your satisfactionAgain I am very sorry for the less than quality experience you were provided
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I find that, because M & Ms has opted to allow the hold on my account to expire instead of immediately refunding the money, I am forced to wait 5-days for reimbursementI realize this is a combined problem with the *** and *** *** *** ***A much better resolution could have been realizedI am at a loss as to how to recover my money ( that was taken illegally) more quicklyAt this point, I am forced to accept their offer, reluctantlyI still feel they stole money that I did not authorize and my money should have been refunded immediatelyI am not happy with this resolution
I apologize you have had a negative experience with our companyI will assign your case to a customer service representative so we can reach out and remedy the situationI will ensure you recieve product that was your initial intent and we will make your
event extra special. MYM&M's goal is absolutely 100% customer satisfaction, however we do have rules in place and we train the service representatives to follow these rules to protect both the consumer and our businessWe are always looking for feedback and opportunities to improve customer experience, thank you for your feedback and choosing MYM&M'sWe will be in touch to ensure we get the order you want at no additional cost to you
Dear *** *** ***, In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliverYour experience should be a creative and fun way to make your special occasions just a bit more specialI am so sorry for your
frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as wellI can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience. We will contact you to ensure your refund is issued immediately and that your issue is completely resolvedI understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possibleAgain I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience
I am sorry you've had a negative experience relative to your purchase with MYM&MsI will launch an investigation to ensure all charges a accurate and that your issues are resolvedPlease allow me time to look into this and we will reach out to you with an updateI
understand you not wanting to share your entire bank statement, the customer service representative should have requested a snapshot of just the MYMM's charges so we could contact your bank if necessary. Again I am very sorry for your inconvenience and we will ensure your issue is resolvedIf you have any further questions please feel free to contact me directly via email
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goalI am sorry we missed this opportunity and caused any frustration to you or to the intended recipientI
will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience
Thank you, You have not been charged anything and since you no longer wish to receive your order it will be cancelled immediatelyWe truly are sorry for the poor experience you've had with our businessThank you for your feedback and we will be sure to use this as an opportunity to improve both customer service and the customer experienceHave a great day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***
I am rejecting this response because: After speaking with my bank they said the first time you guys go the money, but then you tried again and that's when the bank had to lock you out as I have life lock and you can not keep trying to take money out if it was already taken the first timeNow that it's cleared upyou can now charge my cardNext time do not charge people 2x
In response to Complaint ID #: *** “***”We have made several attempts to contact and received no call backThis was a customer preference issue , she not happy witht the final colors that she choseStill waiting to hear back
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
You make high-priced, low-quality products, and purposely withhold product information in fear of reduced sales. Your customer service staff has a righteous attitude, but buckles as soon as a complaint is posted to Revdex.com Shame on Mar’s. Your mugs and candy were donated to ***. For now on, our family and friends will stay with *** onlyHappy Holidays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***, I apologize for your negative experience with MYMM'sWe strive to make every event or occasion that much more special and it seems we failed to meet your expectations and I'm sorry that you are disappointed in your order.A customer service manager
will reach out to a to ensure we come to resolution Thank you for taking the time to provide honest feedback, we will take this and work to improve our customer experience. Have a great day
Thank You,
*** ***
Consumer Care Manager
*** *** ***
***
***
Dear *** On behalf of MYMM's I am terribly sorry for the negative experience you've had to endureThis is furthest from the experience we want to provide and we're sorry that we've disappointed youI will have a manager reach out to you to ensure we resolve thisIf
there were any charges they will be credited in full however at this time I do not see that MYMM's has billed you anythingI've sent a request to *** to refund or credit your voucher. I will fully investigate the chain of events and we will identify any opportunities to improve our customer experience to ensure this does not happen to anyone elseI thank you for taking the time to reach out and your incredible patience as resolve is much overdue.Please feel free to email me directly if this is not resolved to your satisfaction.Sincerely,*** ***Consumer care Manager *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
***
*** ***
Dear ***, I apologize for your negative experience with MYMM'sIn reading your comments I can see that you are frustrated and for that I am sorry as MYMM's were created with the idea of making an event such as your daughters wedding even more special by adding a creative personal
touchI must explain to you that all of our products are only customizable on one side of the candy and there will always be our iconic M on the opposite side, the M is the trademark identifier of our popular M&M's chocolate candies I am sorry you were misled in any way and your expectations have not been metI will have a customer service manager reach out to you as soon as possible to either come to a mutual solution to the problem to help make your daughters day more special or refund your money if you are not satisfiedPlease let me know if you need further assistance.*** *** Consumer Care Manager MYMM's ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I received a $refund so that complaint has been resolved.I spoke with "Emma" regarding the "design your own" feature of the websiteI told her that the photo that I had applied to the candy during the designing process was not the one that appeared on the candiesShe explained that the photos may be altered in order to fit on the candy My issue was that my photo did fit and didn't require altering I would suggest that the customer be made aware that the image may not appear as the "design your own" feature suggests. When the customer sees the photo applied to the candy(when ordering)and sees a different image on the actual product, that seems wrong to me. Thank you for your assistance.
Regards, *** ***
Hi *** I am so sorry for your poor experience with our business! I'm sure you expected better quality from the M&M's brandWe do take pride in our quality and the experience you've endured is unacceptable. The fact that you received no support from our customer service
center is embarrassing, I have forwarded your information to my team to offer you a full refundI hope you believe that I am taking your feedback to heart and my team will work to provide a much better customer experience to our future customersIf you need anything in the future please feel free to reach out to me via email and I'd be happy to try and win you back as a fan! Brad B***Consumer Care ManagerMRG/MYM&M's***?
I apologize for this experience, this is not the service we strive to provide. MYMM's had some unfortunate website issues during the time of your order and we should have made it right immediatelyI will take your feedback and work with my customer service team to
ensure we learn from this and foster a culture that represents our brand and more importantly our customers You will be hearing from us very soon, you will be fully credited and offered a new order the way it was intended at non charge of coursePlease feel free to email me directly if you feel the issue has not been resolved to your satisfactionAgain I am very sorry for the less than quality experience you were provided
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I find that, because M & Ms has opted to allow the hold on my account to expire instead of immediately refunding the money, I am forced to wait 5-days for reimbursementI realize this is a combined problem with the *** and *** *** *** ***A much better resolution could have been realizedI am at a loss as to how to recover my money ( that was taken illegally) more quicklyAt this point, I am forced to accept their offer, reluctantlyI still feel they stole money that I did not authorize and my money should have been refunded immediatelyI am not happy with this resolution
I apologize you have had a negative experience with our companyI will assign your case to a customer service representative so we can reach out and remedy the situationI will ensure you recieve product that was your initial intent and we will make your
event extra special. MYM&M's goal is absolutely 100% customer satisfaction, however we do have rules in place and we train the service representatives to follow these rules to protect both the consumer and our businessWe are always looking for feedback and opportunities to improve customer experience, thank you for your feedback and choosing MYM&M'sWe will be in touch to ensure we get the order you want at no additional cost to you
Dear *** *** ***, In reading your complaint I must say I am disappointed, this is not the customer service or experience that MYMM's strives to deliverYour experience should be a creative and fun way to make your special occasions just a bit more specialI am so sorry for your
frustrations and challenges with not only your experience in placing your order but your customer service experience troubles me as wellI can assure you your case will be reviewed with my team so we can learn from this and improve our processes and overall experience. We will contact you to ensure your refund is issued immediately and that your issue is completely resolvedI understand you may prefer not to hear from us but we do not keep any credit card information so we will need to obtain that to successfully refund you as soon as possibleAgain I am very sorry for your poor experience with us and if there is anything I can help you with in the future please feel free to reach out to me directly via email ( below) and I promise you a better experience
I am sorry you've had a negative experience relative to your purchase with MYM&MsI will launch an investigation to ensure all charges a accurate and that your issues are resolvedPlease allow me time to look into this and we will reach out to you with an updateI
understand you not wanting to share your entire bank statement, the customer service representative should have requested a snapshot of just the MYMM's charges so we could contact your bank if necessary. Again I am very sorry for your inconvenience and we will ensure your issue is resolvedIf you have any further questions please feel free to contact me directly via email
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On behalf of MYM&M's I would like to apologize for the negative experience you've had with us, we truly do want to make your event an extra special one and that is our goalI am sorry we missed this opportunity and caused any frustration to you or to the intended recipientI
will authorize a full refund immediately and please let us know if there anything we can do in the future to add an extra special touch to your event please let us know, you can email me directly to make sure we get it right.Thank you for your feedback, we will use this as an opportunity to improve our service and overall customer experience
Thank you, You have not been charged anything and since you no longer wish to receive your order it will be cancelled immediatelyWe truly are sorry for the poor experience you've had with our businessThank you for your feedback and we will be sure to use this as an opportunity to improve both customer service and the customer experienceHave a great day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***