I have been informed my contact center manager has been in touch with youshe has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM'sIf there is anything else we can do for you please let us know, have a great day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they contact me and resolve the situation as they say they will
On behalf of MYM&M’s I would like to apologize for your negative experience with our companyAt MYM&M’s it’s our goal to create more smiles and magical moments at your special event, we want to ensure your experience with us is a positive one and you are
100% satisfied.I have assigned a Customer Service representative to your case who will reach out to you today to make sure your issue is resolvedPlease feel free to reach out to me directly if you experience any more issues with resolution to your problemThank you for choosing MYM&M’s
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey actually called me early morning and resolve both my issues, thanks to youYou are wonderful, so glad to have you around
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
First I must apologize for your negative experience with our companyThis is not the service or experience that MYMM's believes inI am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them I
can imagine your frustration with our companyI am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volumeWe will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method We will issue you a full credit today 12/8/and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies*** ***Consumer Care ManagerMars Retail Group/MYMM's
Dear *** I am fully investigating your complaintI apologize for the troubles you have experienced with MYM&M's, we truly do aspire to creating a wonderful experience for our customersWe do have a 100% satisfaction guarantee and we stand by itI will see that you are refunded
immediately and also look into what happened with your initial credit, I am so sorry for all the troubles?
Thank You,
Brad B***
Consumer Care Manager
MARS RETAIL GROUP
MYMM's
***
*** *** I am very sorry for the troubles you have experienced with MYMM's customer service and productsThis is the furthest from the experience we strive to provide to our consumers. Please know that I've escalated this issue to my customer service manager and we
will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchaseI will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experienceWe are very sorry we've disappointed you during the holiday seasonPlease feel free to reach out to me if you need further assistance, sincere apologies.*** ***Consumer care Manager [email protected]
*** I have forwarded your discrepancy to my Customer Care team, we will be in touch to resolve your issueMYM&M's takes pride in our customer experience and we strive to get better, so if there was confusion on any promotion or offer we will be sure to honor any valid promotion as
long as your order was placed within that timeframeI apologize for your less than quality experience and we are looking forward to talking with you.*** ***Customer Care Manager MYM&M's/MRG***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you again
I have been informed my contact center manager has been in touch with you. she has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM'sIf there is anything else we can do for you please let us know, have a great day
Thank you Brad and I am sincerely sorry for having to take this action to get your attention and a resolution. Please know that it was only after several hours of time spent trying to resolve it directly with your company. I thank you for the refund and appreciate the fast
response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hi *** I am very sorry for your frustration with MYM&M'sWe truly strive to add just a little more wow to a special day, and I am very disappointed that we failed to wow youI am looking into your order and for an unknown reason it got "stuck" between web and
productionI have sent your information to my IT department as well as my Customer Care teamAt this time I can't explain exactly what happened aside from us failing to meet your expectations, the only thing I can promise you is that we will reach out to you to make it rightI can also assure you that we have not removed funds from *** *** what you may have seen was an authorization which is just a pending hold on the funds until the order shipsOur billing process does not start until your order has shipped. I am so sorry for all of this, this is truly not the quality experience that we promise our customersWe will be in touch to make sure we have satisfied all your concerns or questions
Thank You,
Brad B***
Consumer Care Manager
MARS RETAIL GROUP
MYMM's
***
Dear *** *** I'd like to extend sincere apologies on behalf of MYM&M'sWe certainly have failed to deliver you an amazing experienceThis was poor service all the way around on our part. I have reviewed you order details I realized we've communicated
poorly in regards to our inventory issues and how this affects your order statusI can certainly understand your frustration when not getting accurate information and why you are disappointed.This has been escalated and we will work to improve the inventory issues and our communication to our consumers.If there is any way we can make this up to you, please feel free to reach out to me and I'd be happy to offer you a future order at no cost to you for one of your next events, or if you would still like this order at no cost.We will be in touch to confirm we have met your needs.Sincerely,Brad MB***Consumer Care Manager MYM&M's
I am very sorry to hear of your disappointing experience with our businessI am looking into your issue to see what has happenedIn the meantime you will get a call from a customer service manager to help resolve your issue and I have authorized a full reshipIf you do not get resolve in a
timely fashion or need further assistance please feel free to reach out to me directly via the email address below.Thank you for your patience.Customer Care Manager MYMM's***
Dear ***, We are very sorry for your frustrating experience and we apologize for the confusion with your order for personalized candiesPlease understand that this was a website issue and has since been fixed and this pricing will not be accurate for any future orders, I will be
happy to honor the price you were originally quotedWe appreciate your loyalty and understanding we will apply the appropriate credit to you and reach out to ensure you are satisfiedHave a great day!Sincerely, *** *** *** *** * ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have also check my credit card and there's no refund was posted both on *** and my checking account.
Regards,
*** ***
*** *** We apologize for your negative experience, and we will honor the price you were quotedPlease understand this was an issue with our website and this does not reflect accurate pricing for future ordersSince this was definitely a confusing and frustrating experience we
would be happy to honor the price and keep you happy as a customerI will have one of my customer service mangers reach out to you to help you with you out*** *** ***Consumer care Manager @ MYMM's
I have been informed my contact center manager has been in touch with youshe has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM'sIf there is anything else we can do for you please let us know, have a great day
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they contact me and resolve the situation as they say they will
On behalf of MYM&M’s I would like to apologize for your negative experience with our companyAt MYM&M’s it’s our goal to create more smiles and magical moments at your special event, we want to ensure your experience with us is a positive one and you are
100% satisfied.I have assigned a Customer Service representative to your case who will reach out to you today to make sure your issue is resolvedPlease feel free to reach out to me directly if you experience any more issues with resolution to your problemThank you for choosing MYM&M’s
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey actually called me early morning and resolve both my issues, thanks to youYou are wonderful, so glad to have you around
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
First I must apologize for your negative experience with our companyThis is not the service or experience that MYMM's believes inI am very sorry we not only missed our commitment to you as well the opportunity to help you show someone you were thinking of them I
can imagine your frustration with our companyI am sorry you were unable to get your issue resolved through our customer service number as we are experiencing very high call volumeWe will work hard to improve our availability as well as look into why your package was shipped with the incorrect shipping method We will issue you a full credit today 12/8/and also reach out to you to see if there is something else we can do to help you surprise a friend or loved one.Sincere apologies*** ***Consumer Care ManagerMars Retail Group/MYMM's
Dear *** I am fully investigating your complaintI apologize for the troubles you have experienced with MYM&M's, we truly do aspire to creating a wonderful experience for our customersWe do have a 100% satisfaction guarantee and we stand by itI will see that you are refunded
immediately and also look into what happened with your initial credit, I am so sorry for all the troubles?
Thank You,
Brad B***
Consumer Care Manager
MARS RETAIL GROUP
MYMM's
***
*** *** I am very sorry for the troubles you have experienced with MYMM's customer service and productsThis is the furthest from the experience we strive to provide to our consumers. Please know that I've escalated this issue to my customer service manager and we
will be reaching out to you as soon as possible to offer you a reship as well as a full refund on your initial purchaseI will make sure we understand what happened and we will make the necessary corrective actions to improve our customer experienceWe are very sorry we've disappointed you during the holiday seasonPlease feel free to reach out to me if you need further assistance, sincere apologies.*** ***Consumer care Manager [email protected]
*** I have forwarded your discrepancy to my Customer Care team, we will be in touch to resolve your issueMYM&M's takes pride in our customer experience and we strive to get better, so if there was confusion on any promotion or offer we will be sure to honor any valid promotion as
long as your order was placed within that timeframeI apologize for your less than quality experience and we are looking forward to talking with you.*** ***Customer Care Manager MYM&M's/MRG***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you again
I have been informed my contact center manager has been in touch with you. she has advised that she spoke to your bank and all issues with and pending charges were resolved.Again we apologize for any inconvenience and thank you for choosing MYMM'sIf there is anything else we can do for you please let us know, have a great day
Thank you Brad and I am sincerely sorry for having to take this action to get your attention and a resolution. Please know that it was only after several hours of time spent trying to resolve it directly with your company. I thank you for the refund and appreciate the fast
response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hi *** I am very sorry for your frustration with MYM&M'sWe truly strive to add just a little more wow to a special day, and I am very disappointed that we failed to wow youI am looking into your order and for an unknown reason it got "stuck" between web and
productionI have sent your information to my IT department as well as my Customer Care teamAt this time I can't explain exactly what happened aside from us failing to meet your expectations, the only thing I can promise you is that we will reach out to you to make it rightI can also assure you that we have not removed funds from *** *** what you may have seen was an authorization which is just a pending hold on the funds until the order shipsOur billing process does not start until your order has shipped. I am so sorry for all of this, this is truly not the quality experience that we promise our customersWe will be in touch to make sure we have satisfied all your concerns or questions
Thank You,
Brad B***
Consumer Care Manager
MARS RETAIL GROUP
MYMM's
***
Dear *** *** I'd like to extend sincere apologies on behalf of MYM&M'sWe certainly have failed to deliver you an amazing experienceThis was poor service all the way around on our part. I have reviewed you order details I realized we've communicated
poorly in regards to our inventory issues and how this affects your order statusI can certainly understand your frustration when not getting accurate information and why you are disappointed.This has been escalated and we will work to improve the inventory issues and our communication to our consumers.If there is any way we can make this up to you, please feel free to reach out to me and I'd be happy to offer you a future order at no cost to you for one of your next events, or if you would still like this order at no cost.We will be in touch to confirm we have met your needs.Sincerely,Brad MB***Consumer Care Manager MYM&M's
I am very sorry to hear of your disappointing experience with our businessI am looking into your issue to see what has happenedIn the meantime you will get a call from a customer service manager to help resolve your issue and I have authorized a full reshipIf you do not get resolve in a
timely fashion or need further assistance please feel free to reach out to me directly via the email address below.Thank you for your patience.Customer Care Manager MYMM's***
Dear ***, We are very sorry for your frustrating experience and we apologize for the confusion with your order for personalized candiesPlease understand that this was a website issue and has since been fixed and this pricing will not be accurate for any future orders, I will be
happy to honor the price you were originally quotedWe appreciate your loyalty and understanding we will apply the appropriate credit to you and reach out to ensure you are satisfiedHave a great day!Sincerely, *** *** *** *** * ***
I am rejecting this response because:
That what was told to me here is the contact # Customer Service:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have also check my credit card and there's no refund was posted both on *** and my checking account.
Regards,
*** ***
*** *** We apologize for your negative experience, and we will honor the price you were quotedPlease understand this was an issue with our website and this does not reflect accurate pricing for future ordersSince this was definitely a confusing and frustrating experience we
would be happy to honor the price and keep you happy as a customerI will have one of my customer service mangers reach out to you to help you with you out*** *** ***Consumer care Manager @ MYMM's