My Sewing Machine Parts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I ordered a looper for a serger July [redacted]. I emailed the company numerous times to get the status of my order. The website states my order is awaiting fulfillment. I just want a refund so I can order the part from another source.

Revdex.com:At this time, I have not been contacted by My Sewing Machine Parts regarding complaint ID [redacted].Sincerely,[redacted]

Purchased a foot pedal from this seller. Within 6 months, it no longer worked. Numerous emails have gone unanswered.

DO NOT support this seller!!!

I ordered a part and still have to receive my order. I have tryed to contact the seller with no response from them. I would like a refund but it's not looking good. I would not suggest anyone to order from this company. They do not respond to any e-mails. I did pay through [redacted] but they are still waiting on a response from the seller.

Review: I placed an order #[redacted] for a foot control pedal and my credit card was charged $152.41. I have sent multiple messages through their website and received no answer. Tried the phone # and did not get any answer. The website has said that my order is ' awaiting fulfillment", but nothing else. I think this company is a scam.Desired Settlement: I really want the foot pedal, but if they cannot deliver the order, I went my credit card refunded.

Consumer

Response:

At this time, I have not been contacted by My Sewing Machine Parts regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a sewing machine part for my wife, part Sewing Machine Bobbin Winder 0077727000 - [redacted] on the [redacted] of Oct 2014 for $83.03 $79.99 for part and $3.04 for shipping. I have emailed the company twice from their website [redacted] with no response. The site lists no phone or address only email for contact form website. I would like a full refund of my money. I have also filed a dispute with [redacted] which is what I used to make a secure payment.Desired Settlement: Would like a refund of all my money and from reading others complaints of about the company I think they should be banned from doing bussiness on line.

Consumer

Response:

My complaint has been resolved by [redacted]. I have received full refund from companySincerely, [redacted]

I ordered a looper for a serger July [redacted]. I emailed the company numerous times to get the status of my order. The website states my order is awaiting fulfillment. I just want a refund so I can order the part from another source.

Review: I ordered a new pedal for my Genuine Sewing Machine Foot Control with Power Cord 4124925-01 - Husqvarna Viking. My order number is [redacted].They took my payment"The following payment to My Sewing Machine Parts was successfully processed:

Date: 08/**/2014

PNRef#: [redacted] Amount: $139.99

After 6 plus email and phone calls (which goes directly to voice mail). I receiver this email reply:[redacted] Sep 2014 @ 4:53 PM:00 PM and with the same results of going straight to voice mail.

My Sewing Machine Parts Store Said:

Sorry for the inconvenience and late reply. This part is currently out of with an ETA of Oct. *. Would you like a refund or wait for the item?

The same day I replied please send a refund. since then I have sent several more email and made at least 4 more phone call at all hours from 6:00 AM tp Noon toDesired Settlement: I want my refund. In a trimly manor. such as today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a part on 11/*/2015 - order #[redacted]. My credit card was billed on 11/*/2015 for $38.93. I have never received the item I ordered. The web site says the status of my order is "awaiting fulfillment". I have sent 2 e-mails that have not been answered and called numerous times - there is never an answer. I have left 2 voice mails. I want a full refund.Desired Settlement: I want a full refund.

Consumer

Response:

At this time, I have not been contacted by My Sewing Machine Parts regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order online with My Sewing Machine Parts on August **, 2014. The part was payed for by credit card when the order was placed. It is now September [redacted]. I have not received the product, nor have I received any information regarding the status of the order. I have left several voice messages as well as emails and have not received any response. I would like a full refund.Desired Settlement: I would like a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding My Sewing Machine Parts has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Thank you for your help! The business refunded the amount directly to my credit card.

thank you.

Sincerely,

Review: I ordered 2 sewing machine tension springs on January ** 2016, I aid with a credit card and the amount of the purchase was billed to my credit card. I have still not received them, I have called emailed and have not gotten any response from the companyDesired Settlement: I would like my charges to be refunded to my credit card plus the interest charged

Review: Here is the email I sent them several time and they refused to respond.

Dear Sir/Madame,

There seems to some confusion with my recent order. I order an Elna Serger Presser Foot [redacted]. But did not receive it. I received something else.

I have attached a photo of the part I ordered. ( I know this is the part I need because on my old foot the "A B" switch has broken off.)

I see that the numbers on your parts baggie matches the number on web site but the part inside the baggie does not.

Please advise me of how to correct your error.Desired Settlement: Please send correct part. the one pictured on the web site.

Review: On September **, 2014, I ordered a package of bobbins and a presser foot for my sewing machine. I still have not received my order; it hasn't even shipped yet. The order number is [redacted] in the amount of $37.98.

I have emailed them 3 times about this and they do not reply.Desired Settlement: They have a responsibility to provide better customer service, better communication (which has been none), ship orders and list a phone number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 11-**-15 Placed on-line order for two sewing machine parts.

11-**-15 Received email confirmation of order

11-**-15 My account was debited for price of items + shipping total = $58.32.

11-**-15 Order had not arrived so checked "account" on company web site - stated order "awaiting fulfillment" - I sent an email requesting estimated delivery date

11-**-15 2nd email requesting estimated delivery date - No response from company

11-**-15 Telephone call to customer service number left voice message - No response

11-**-15 Telephone voice message - no response

11-**-15 Telephone voice message - no response

12-**-15 Telephone voice message - no response

12-**-15 3rd Email stating since company was unable to give me an estimated delivery date I would like to cancel my order and requested a refund. I also requested confirmation of my cancelation

12-**-15 4th email requesting a response and confirmaition of my order cancelation - no response from company

12-**-15 Telephone voice message - no responseDesired Settlement: Cancellation of order and refund of $58.32

Consumer

Response:

At this time, my complaint, ID [redacted] regarding My Sewing Machine Parts has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I placed on online order 3 weeks ago. My credit card was charged immediately. The order has not been sent. I have called and messaged them almost daily with no response. My messages to them through their website for the past week has been requests to refund my credit card, which they have not done. I have had to file a dispute with my credit card company. They should not be able to take payment without having the product or the ability to ship the product. I found their [redacted] page, which has several similar complaints of poor service and returns not refunded.Desired Settlement: I want my credit card refunded and I want people to be warned about their exceptionally poor customer service.

Review: I have been trying to resolve this issue for over 1 year. My order is #[redacted], PNRef# [redacted], dated August **, 2014. On Friday, August **, 2014, I received a sewing machine light bulb packaged in an open end sleeve inside a plastic bag. The final packaging was a light weight bubble envelope. Obviously, the bulb was shattered on receipt. The company policy states: "you may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect of defective item, etc.)" I tried calling at ###-###-####. Went to voice mail box. No response. I tried emailing them at [redacted]. No response. I returned the bulb by first class mail on September *, 2014 at 9:27 A.M., according to their directions, in the time they directed, with a letter, and in the original packaging. No response. I emailed NYAG S[redacted] with copies of all documents. In the last couple of weeks, I received a letter from NYAG Eric T. S[redacted] stating there was nothing they could do because Sewing Machine Parts was unresponsive. This company owes me $11.56, and I want it immediately. I have all the documentation. This could have been a hundred dollar purchase. What allows this company to stay in business?Desired Settlement: I want a money order in my name for the $11.56 to cover the broken merchandise I received, and I want it immediately. I have been trying to get a refund since August 2014 and have done everything the company policy stated I must do as a customer. A company check is unacceptable. I am concerned that there would not be sufficient funds to cover a company check. Sewing Machine Parts has done nothing to indicate that it is a reliable, trustworthy business.

Review: I ordered a power cord for my vacuum cleaner from this company on January **, 2016. I saw after the fact that this company is notorious for not filling their orders and after a couple of days I politely asked them to cancel my order and refund my money. I received no response. I continued to contact them three or four more times, both through e-mail and on their website. I still didn't get any response. According to their site my order is still open. It has not been canceled, I have not received the item and I haven't received a refund. I contacted them a week ago and told them that if I didn't hear from them I would be filing a complaint with you. I don't think they really care since they have so many complaints against them already, but I figured I might as well try.Desired Settlement: I would really like a refund from this company to put the money toward a replacement from a more reputable company.

Consumer

Response:

At this time, I have not been contacted by My Sewing Machine Parts regarding complaint ID [redacted].Sincerely,[redacted]

Review: On October [redacted], 2015, I placed an order with the website, [redacted], for (3) Items for my Husqvarna sewing machine. To date, I've received only (2) of those items. I'm still waiting for the - Sewing Machine Open Toe Free Motion Spring Presser Foot [redacted] - Husqvarna Viking for $49.99. I've tried sending them messages directly on their website (3) times, calling (4) times - leaving voice messages, and emailing the address [email protected], twice - NO RESPONSES from this company. The current status of my order #----- states "Partially Shipped" on their website, but no further information regarding when or if I'm going to receive the final item or not??? According to my bank the full amount for the order has already been withdrawn despite NOT receiving everything ordered. I previously ordered an item not long before this one and had no problems??? Since I've been unable to receive any sort of a response from this company I feel that I've been scammed. All that I ask is a refund for the part I've paid for, but have NOT received. I will NO longer be ordering from this company again.Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by My Sewing Machine Parts regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered parts from them & paid them thru [redacted]......that was 2wks ago. The only response I have had from them, is that they had my $ & thank you for my order & order is awaiting fulfillment. I have called them several times & emailed them & to date , to check on the status of my order......to date no response back from them and no product recd!!!! I am trying to get a refund for my money.......but they will not contact me or answer their phone or answer emails????? I feel they are a scam or a fraudulant/fake company. I would not recommend ordering anything from them!!!!Desired Settlement: I would like the product sent to me........but at this point I just want my money returned!!!!